Результаты поиска

Лучшие результаты

1. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
2. Dr. Elaine Tatham, Chris Tatham, Dr. Jane Mobley. Customer Attitudes, Behavior, and the Impact of Communication Efforts. – М.: , 0. – 0 с.
   
3. Jack J. Phillips, Adele O. Connell. Managing Employee Retention: A Strategic Accountability Approach. – М.: Butterworth-Heinemann, 2003. – 356 с.
   
4. Lisa M. Ellram, Laura M. Birou. Purchasing for Bottom Line Impact: Improving the Organization Through Strategic Procurement. – М.: , 0. – 0 с.
   
5. Roland T. Rust, Richard L. Oliver. Service Quality: New Directions in Theory and Practice. – М.: , 0. – 0 с.
   
6. Eduardo Salas. Advances in Human Performance and Cognitive Engineering Research, Volume 3 (Advances in Human Performance and Cognitive Engineering Research). – М.: , 2003. – 0 с.
   
7. Roger Best. Market-Based Management. – М.: Prentice Hall, 2004. – 528 с.
   
8. Colin Shaw, John Ivens. Building Great Customer Experiences. – М.: Palgrave Macmillan, 2002. – 240 с.
   
9. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
   
10. Bill Carreira, Bill Trudell. Lean Six Sigma That Works: A Powerful Action Plan for Dramatically Improving Quality, Increasing Speed, And Reducing Waste. – М.: AMACOM/American Management Association, 2006. – 304 с.
    
11. Rowland Hayler, Michael Nichols. What is Six Sigma Process Management?. – М.: , 2005. – 98 с.
    
12. Roger J. Best. Market-Based Management. – М.: Pearson Education, 2009. – 552 с.
    
13. ANTONIO LOBO. Marketing of Luxury Cruise Liners: Segmentation, Satisfaction and Future Patronage of Cruise Travellers. – М.: , 2010. – 164 с.
    
14. Bangalore Tiger. – М.: , 2011. – 288 с.
    
15. Shahbaz Taufiq Khan. Technological Orientation. – М.: LAP Lambert Academic Publishing, 2014. – 76 с.
    
16. Onur Eren Surgit. Group Decision Support System for Supplier Selection. – М.: LAP Lambert Academic Publishing, 2010. – 108 с.
    
17. Kanagaraj Ganesan. Product Design - Reliability Based Total Cost of Ownership Approach. – М.: LAP Lambert Academic Publishing, 2011. – 132 с.
    
18. Chieh-Lu Li. Cross-cultural Customer Service in Recreation Management. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
    
19. Deepak Gupta,Payal Singla and Shashi Bala. Flow Shop Scheduling. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
    
20. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
21. Hadi Ganjalikhan Hakemi and Sajad Ebrahimi Meimand. Measuring Service Quality and It's Impact on Tourists' Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
22. Shewfang Shieh. Impact of Customer Satisfaction and Switching Costs on Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
    
23. Rafia Naz,GURMEET SINGH and Pathak Raghuvar Dutt. e-Governance, Service Delivery and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 428 с.
    
24. Peter N. Osuji and Japhet Eke Lawrence. The impact of customer service management on IT function. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
25. Paul van Wingerden. Impact of Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
26. Mudassar Ali. Role of Information Technology in retaining customers. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
    
27. Zahra Sadeghi and Hadi Farid. Customer Behavior and Online Satisfaction: Impacts of Critical Factors. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
    
28. Tesfa Tiruneh. The Impact of Financial Compensation on Employee Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 72 с.
    
29. Syed Ali Naqi and Hakeem ur Rehman. Effects of Conformance Costs Over Non-Conformance Costs. – М.: LAP Lambert Academic Publishing, 2013. – 124 с.
    
30. Ian Freeman. Seeking synergy in SME financing. – М.: LAP Lambert Academic Publishing, 2012. – 416 с.
    
31. Elias Bekele Tekle. The Impacts of ISO9001:2008 Implementation on Employees job satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
32. Abdul Rehman Shaikh. Employee Recognition & Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
33. Alireza Abdolhosseini Khaligh and Alireza Miremadi. The Impact of eCRM on Loyalty and Retention of Customers. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
    
34. Alireza Miremadi and Pardis Mohajerani. Customer Satisfaction & Brand Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 132 с.
    
35. AMASSOMA DITIMI and Nduka Kelechi Sylvia. THE EFFECT OF CORPORATE IMAGE ON CUSTOMER''S SATISFACTION. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
    
36. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
    
37. Shpetim Cerri. An exploration of supply chain integration. – М.: LAP Lambert Academic Publishing, 2013. – 152 с.
    
38. Zeenat Murtaza. Antecedents of Service Recovery Performance. – М.: LAP Lambert Academic Publishing, 2014. – 64 с.
    
39. Helen Cripps. Customer Satisfaction in Local Government. – М.: LAP Lambert Academic Publishing, 2010. – 156 с.
    
40. ANTONIO LOBO. Marketing of Luxury Cruise Liners. – М.: LAP Lambert Academic Publishing, 2010. – 164 с.
    
41. Elvier Kleijnen. The impact of personalization on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
    
42. Faheem Shahzad. Impact of Direct Marketing on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 60 с.
    
43. Jusuf Zeqiri. Customer Satisfaction with Service Quality. – М.: LAP Lambert Academic Publishing, 2011. – 164 с.
    
44. Anees Janee Ali and Sarah Sabir Ahmad. Employees'' Nonverbal Communication Cues and Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 92 с.
    
45. Kiran G. and Kadakol A.M. Mind Mapping of Customer satisfaction Towards Business Dailies. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
    
46. Amit Gupta. Route to Customer Satisfaction is Through Employees. – М.: LAP Lambert Academic Publishing, 2010. – 164 с.
    
47. Balaji SG. Banking Service Quality & Customer Satisfaction - A Comparative Study. – М.: LAP Lambert Academic Publishing, 2011. – 324 с.
    
48. Tugce Karpuzcu. Impact of e-Services on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 124 с.
    
49. Mala Thapar Kuthiala. A Study of Consumer Behaviour. – М.: LAP Lambert Academic Publishing, 2012. – 504 с.
    
50. Shamaila Gull and Rauf Alam. Effects of CSR on Customer Retention in Different Sectors of Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
    
51. Allan Ashok Kumar and Giang Chau Trinh. Breaking Uncertainties for Product Offerings. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
    
52. Main Naser Alolayyan. TQM and Operational Flexibility impact on Hospital Performance. – М.: LAP Lambert Academic Publishing, 2012. – 372 с.
    
53. Thomas J. Norman. Outsourcing Human Resource Activities:. – М.: LAP Lambert Academic Publishing, 2010. – 236 с.
    
54. Sonia Chawla. IMPACT OF PRIVATIZATION ON LIFE INSURANCE INDUSTRY IN INDIA. – М.: LAP Lambert Academic Publishing, 2011. – 272 с.
    
55. Kamelia Chaichi. Impact of Employee Training on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
    
56. Dipa Mitra. Passenger Service Quality in Indian Aviation. – М.: LAP Lambert Academic Publishing, 2013. – 184 с.
    
57. Edwina Amoo. INFORMATION TECHNOLOGY IN THE AUTOMOBILE INDUSTRY. – М.: LAP Lambert Academic Publishing, 2011. – 72 с.
    
58. Nazimah Hussin. Attitudes to Islamic and Conventional Credit Cards in Malaysia. – М.: LAP Lambert Academic Publishing, 2012. – 500 с.
    
59. Mohamed Samy Tawfik ElDeeb,Yasser Tawfik and Shadi Adibifard. Comparative Study Between Egyptian And Iranian Banks. – М.: LAP Lambert Academic Publishing, 2012. – 56 с.
    
60. Samson Mutsagondo. Customer Care and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
    
61. Ashveen Kaur Boparoy and Smitha Geetha. Impact of GST in Restaurants. – М.: , 2015. – 52 с.
    

Дополнительные результаты

1. David O'Conner. Getting to A GOOD PLACE: Reducing the Impact of Stress, Worry, and Distraction. – М.: , 2012. – 100 с.
   
2. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
3. J. Mike Jacka, Paulette J. Keller. Business Process Mapping: Improving Customer Satisfaction. – М.: , 0. – 0 с.
   
4. Sascha Peters. The Impacts of International Terrorism on International Trade: Global Business Strategies for Multinational Corporations. – М.: , 2012. – 180 с.
   
5. Bishnu Adhikary. Determinants and Impacts of Foreign Direct Investment in South Asia: Patterns of FDI in South Asia. – М.: , 2012. – 440 с.
   
6. Adeel Faheem. The impact of Stock Market on Economic Growth: Evidence from Pakistan. – М.: , 2012. – 96 с.
   
7. Mushtaq Itoo, Bashir Ahmad Khan. Impact of Turmoil on Kashmir Tourism. – М.: , 2012. – 120 с.
   
8. M. Sankar, A. Pouchepparadjou. Impact of Agricultural Land Conversion: A Socio Economic Analysis in Union Territory of Puducherry. – М.: , 2012. – 64 с.
   
9. Prasenjit Bujar Baruah. Impact of Micro-finance on Asset Creation:: An Empirical Study made in Assam. – М.: , 2012. – 180 с.
   
10. Giuliano Amato, Laraine L. Laudati. The Anticompetitive Impact of Regulation. – М.: , 0. – 0 с.
    
11. The Economic Impact of Knowledge (Resources for the Knowledge-Based Economy). – М.: , 0. – 0 с.
    
12. Stephanie G. Sherman, V. Clayton Sherman. Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers. – М.: , 0. – 0 с.
    
13. Barbara A. Gutek. The Dynamics of Service : Reflections on the Changing Nature of Customer/Provider Interactions (Jossey-Bass Management Series). – М.: , 0. – 0 с.
    
14. Keith E. Maskus, John S. Wilson. Quantifying the Impact of Technical Barriers to Trade: Can It Be Done? (Studies in International Economics). – М.: , 0. – 0 с.
    
15. Richard E. Baldwin, Aymo Brunetti. Economic Impact of Eu Membership on Entrants: New Methods and Issues. – М.: , 0. – 0 с.
    
16. Diet Rothermond. The Global Impact of the Great Depression. – М.: Routledge, 1996. – 196 с.
    
17. Klaus Rennings, Thomas Zwick. Employment Impacts of Cleaner Production (Zew Economic Studies, 21). – М.: , 0. – 0 с.
    
18. Dr. Elaine Tatham, Chris Tatham, Dr. Jane Mobley. Customer Attitudes, Behavior, and the Impact of Communication Efforts. – М.: , 0. – 0 с.
    
19. Yasuhide Okuyama. Modeling Spatial And Economic Impacts Of Disasters (Advances in Spatial Science). – М.: , 0. – 0 с.
    
20. Robert Mendelsohn, James E. Neumann. The Impact of Climate Change on the United States Economy. – М.: , 0. – 0 с.
    
21. Walt Thrun. Maximizing Profit: How to Measure the Financial Impact of Manufacturing Decisions. – М.: , 0. – 0 с.
    
22. David J. Good, Roberta J. Schultz. Strategic, Organizational, and Managerial Impacts of Business Technologies. – М.: , 0. – 0 с.
    
23. Joseph D. Patton, William H. Bleuel. After the Sale: How to Manage Product Service for Customer Satisfaction and Profit. – М.: , 0. – 0 с.
    
24. Edited by Thorsten Hennig-Thurau, Ursula Hansen. Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention. – М.: Springer, 2000. – 0 с.
    
25. John Abram. The Seven Myths of Customer Management : How to be Customer-Driven Without Being Customer-Led. – М.: , 2003. – 0 с.
    
26. Colin Shaw, John Ivens. Building Great Customer Experiences. – М.: Palgrave Macmillan, 2002. – 240 с.
    
27. Bob E. Hayes. Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods. – М.: ASQ Quality Press, 2008. – 312 с.
    
28. Abram I Bluestein, Michael Moriarty, Ronald J Sanderson. The Customer Satisfaction Audit. – М.: , 2008. – 112 с.
    
29. MALCOLM BRIMPONG. THE EFFECT OF CUSTOMER SATISFACTION ON LOYALTY: A CASE STUDY OF FIRST ALLIED SAVINGS AND LOANS LTD. – М.: , 2010. – 88 с.
    
30. Mahlet Tsegay. Assessment of Customer Satisfaction in Women's Beauty Salon: Identifying factors that affect customer satisfaction level in women's beauty salon and evaluate ... relative importance of each of the factors. – М.: , 2010. – 84 с.
    
31. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: , 2010. – 100 с.
    
32. Huimin Zhu. Research on Service and Customer Satisfaction of China Everbright Bank. – М.: , 2011. – 334 с.
    
33. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
    
34. Nattapong Kongprasert. A Methodology for the Integrated Design of Customer Goods. – М.: LAP Lambert Academic Publishing, 2012. – 176 с.
    
35. Guru Prasad. Impact of Urbanization and Industrialization. – М.: LAP Lambert Academic Publishing, 2014. – 52 с.
    
36. Ayub Ilfandy. Impact of Organizational Technological Change on Communication Climate. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
    
37. Madhumita Das. Impact of Culture on Reproductive Health Behaviour. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
    
38. Yolanda Puckey. Impact of Imported Wheat on the Production Costs of a S.A. Company. – М.: LAP Lambert Academic Publishing, 2013. – 188 с.
    
39. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
40. Maheshbabu Pratihasta. Impact of Job Satisfaction on Mental Health. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
    
41. Tatek Molla Wubshet. The Impact of Premarital Counseling on Married lives. – М.: LAP Lambert Academic Publishing, 2014. – 72 с.
    
42. Binu B. Peniel. The Impact of Pre-Marital Counseling on Marital Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 172 с.
    
43. Cecilia Silvestri. The Relationship Between Quality and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 188 с.
    
44. Amjad Al-Nasser. Measuring Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 116 с.
    
45. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
46. Hadi Ganjalikhan Hakemi and Sajad Ebrahimi Meimand. Measuring Service Quality and It's Impact on Tourists' Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
47. Shewfang Shieh. Impact of Customer Satisfaction and Switching Costs on Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
    
48. Rochelle Franklin. The Perceived Importance and Impact of Instructor Actions. – М.: Scholars' Press, 2014. – 148 с.
    
49. Manoj Killedar. Impact of “Web Technology” on “Total Quality” of ODLS. – М.: LAP Lambert Academic Publishing, 2012. – 204 с.
    
50. Daniel W Kasomo. Determinants of Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 104 с.
    
51. Olumoye Mosud. The Roles and Impact of Information Technology on the Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 100 с.
    
52. Kalimullah Khan. UX in mobile phones to ensure customer satisfaction and loyalty. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
    
53. Peter N. Osuji and Japhet Eke Lawrence. The impact of customer service management on IT function. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
54. Samuel Edusah Enguah. Information Technology a Partner for Customer Satisfaction in Banking. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
55. Paul van Wingerden. Impact of Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
56. Govindaraj Veerakumaran and Ajitha Suresh. A Study on Customer Satisfaction in a Co-Operative Bank. – М.: LAP Lambert Academic Publishing, 2011. – 180 с.
    
57. Katherine Fulgence. Factors influencing Customer Satisfaction with Internet Banking. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
58. Afsaneh Rezazadeh Mehrjou and Adel Tajasom. Customer Satisfaction in Automobile Market. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
    
59. Zohra Saleem and Kashif Rashid. Customer Satisfaction in Mobile Banking Industry of Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
    
60. Zahra Sadeghi and Hadi Farid. Customer Behavior and Online Satisfaction: Impacts of Critical Factors. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
    
61. Saud Mahmood. Impact of Pricing Strategies. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
    
62. Melkirst Gizaw. Effects of Service Quality And Satisfaction on Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 164 с.
    
63. Getray Shijenje. Impact of Water Sector Reforms on Financial Sustainability. – М.: LAP Lambert Academic Publishing, 2011. – 68 с.
    
64. Tadesse Kabtamu. Customer Satisfaction towards Hotel Service Quality. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
    
65. Mohammad Emam. Determinants of Customer Satisfaction in Retail Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
    
66. Khalizani Khalid,Khalisanni Khalid and Siew Phaik Loke. The impact of rewards and motivation on job satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
    
67. Efrem Sisay. The Effects of Service Recovery on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
    
68. Mudassar Ali. Impact of Carbon Emissions on Customer's buying behaviour. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
69. Getnet Tilahun Wagye. Service Quality On Customer Satisfaction And Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
70. Tahmin Muhammad Ibnul Husain. Impact of Outsourcing Distribution on Profitability. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
    
71. Upendra Singh Panwar. Customer Satisfaction Perceptive. – М.: LAP Lambert Academic Publishing, 2014. – 260 с.
    
72. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
    
73. Md. Abul Kalam Azad and Md. Waleed Ashraf. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
74. Munyaradzi Mutsikiwa. The Impact of Rebranding on Organisational Performance. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
    
75. Eliya Kapalasa. Factors Influencing Customers’ Satisfaction In Beef. – М.: LAP Lambert Academic Publishing, 2012. – 52 с.
    
76. John Twahirwa. Impact Of Remuneration On Job Satisfaction And Commitment. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
77. Kennedy Ntabo Otiso. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
78. Sharareh Mansouri Jajaee. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
79. Abdul Rehman Shaikh. Employee Recognition & Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
80. Alemayehu Fanta. Customer Satisfaction in Commercial Baking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
81. Alireza Abdolhosseini Khaligh and Alireza Miremadi. The Impact of eCRM on Loyalty and Retention of Customers. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
    
82. Satish Pawar. Impact of Organised Retailing on Traditional Retailers. – М.: LAP Lambert Academic Publishing, 2013. – 252 с.
    
83. Mwawuganga Mwambota. Strategy Effects on Customer Satisfaction at Mombasa Water/Sewage Co. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
84. Safdar Hussain and Abdul Razzaq. Role of ATM Services in Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 60 с.
    
85. Alireza Miremadi and Pardis Mohajerani. Customer Satisfaction & Brand Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 132 с.
    
86. Mehak Baig. Impact of Stress Determinants on Job Satisfaction among Nursing Staff. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
    
87. Karunaratna A.C. An Examination of the Determinants of Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2014. – 120 с.
    
88. Juhani Kuokkanen. Customer Satisfaction and Word-of-Mouth Behavior. – М.: LAP Lambert Academic Publishing, 2010. – 192 с.
    
89. Olusegun Adekunle Olugbade. The Impact of Work Engagement on Frontline Employees’ Outcomes. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
    
90. Kindye Essa Mustofa and Mohammed Kassie Abebe. Effect of After Sales Service on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
    
91. Deepak Mishra and Mohamed Foda. Cobranding: A Study on the Perception of Customers. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
    
92. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
93. Hadi Behzion and Mostafa Baghishani. Criteria and Measures of Customer satisfactions. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
    
94. Soo Yeon Hong. Management of Customers'' Communication Behaviors. – М.: LAP Lambert Academic Publishing, 2010. – 172 с.
    
95. Pervaiz Ali. ''Online Shopping'' Customer Satisfaction and Loyalty in Norway. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
    
96. Lauri Vuorensola. Collecting customer satisfaction data with web surveys. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
97. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
    
98. Haileab Tesfamariam. Service Quality and Customer Satisfaction at the Tourist Destination. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
    
99. Helen Cripps. Customer Satisfaction in Local Government. – М.: LAP Lambert Academic Publishing, 2010. – 156 с.
    
100. MALCOLM BRIMPONG. THE EFFECT OF CUSTOMER SATISFACTION ON LOYALTY. – М.: LAP Lambert Academic Publishing, 2010. – 88 с.
     
101. Linus Ivarsson,Alexander Nilsson and Torbjorn Rimfalt. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
     
102. Elvier Kleijnen. The impact of personalization on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
     
103. AKINYELE SAMUEL TAIWO and ODUTOLA SOPHIA OPEYEMI. IMPACT OF MARKETING STRATEGIES. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
104. Zeeshan Akbar. Impact of Marketing Communication and Price Deals on Brand Equity. – М.: LAP Lambert Academic Publishing, 2011. – 72 с.
     
105. Faheem Shahzad. Impact of Direct Marketing on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 60 с.
     
106. Jusuf Zeqiri. Customer Satisfaction with Service Quality. – М.: LAP Lambert Academic Publishing, 2011. – 164 с.
     
107. Sreenivasan Jayashree and Mohd Nazri Mohd Noor. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
108. Iveta Bendova. An Analysis of Customer Satisfaction in Food Retailing. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
109. Dayner Azzellino. The Impact of CSR on Manufacturing Firms in Trinidad & Tobago. – М.: LAP Lambert Academic Publishing, 2012. – 172 с.
     
110. Anees Janee Ali and Sarah Sabir Ahmad. Employees'' Nonverbal Communication Cues and Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 92 с.
     
111. Kiran G. and Kadakol A.M. Mind Mapping of Customer satisfaction Towards Business Dailies. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
     
112. Amit Gupta. Route to Customer Satisfaction is Through Employees. – М.: LAP Lambert Academic Publishing, 2010. – 164 с.
     
113. Balaji SG. Banking Service Quality & Customer Satisfaction - A Comparative Study. – М.: LAP Lambert Academic Publishing, 2011. – 324 с.
     
114. Tugce Karpuzcu. Impact of e-Services on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 124 с.
     
115. Hira Aftab and Tehmina Kausar. Impact of rewards on the Job performance. – М.: LAP Lambert Academic Publishing, 2012. – 216 с.
     
116. Suresh Reddy Jakka. Customer Satisfaction In Organized Retailing. – М.: LAP Lambert Academic Publishing, 2013. – 396 с.
     
117. Mohammedhussen Mama. Customers' Satisfaction in Land Delivery Services. – М.: LAP Lambert Academic Publishing, 2012. – 156 с.
     
118. Aliya Bushra. Impact Of Job Satisfaction On Turnover Intentions. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
119. Chaminda Jayasundara. Customer Satisfaction & Service Quality in Libraries. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
     
120. Festus Aleruchi Nmegbu. Holistic Marketing Strategy and Customers' Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 324 с.
     
121. Desta Tesfaw Mebratu. Public Serves Delivery Reform and Customer Satisfaction in Ethiopia. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
122. Priyanka Mane and Alpesh Leua. Assessment of performance & satisfaction of customers:Warana Bank. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
     
123. Benson Mukandiwa. Customer and Employee Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
     
124. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
125. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
     
126. Thilagavathi Krishnan,Shankar Chelliah and Jayaraman Munusamy. COMPETITIVE ADVANTAGE AND CUSTOMER SATISFACTION IN HEALTH INDUSTRY. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
127. Sonia Chawla. IMPACT OF PRIVATIZATION ON LIFE INSURANCE INDUSTRY IN INDIA. – М.: LAP Lambert Academic Publishing, 2011. – 272 с.
     
128. Kamelia Chaichi. Impact of Employee Training on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
     
129. Antonio Usai. The Customer Satisfaction in Tourist Systems. – М.: LAP Lambert Academic Publishing, 2013. – 160 с.
     
130. Manoj Kumar. Measuring Customer Satisfaction -Text and Cases. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
     
131. Olani Dereje. Quality Public Service and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
     
132. Sadaf Shamila. Impact of Perceived Organizational Support. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
     
133. Tariku Tesfaye Haile and Dr. Emmanuel G/Yohannes. Statistical Analysis of Patients' Satisfaction with Hospital Services. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
134. Jagjeet Kaur Saini. Bank of India: Products and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 80 с.
     
135. Al Jamal Mustafa Shindaini and Tanmoy Debnath. The Customer Satisfaction on Debit Card. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
136. Muhammad Aashir. Customer Satisfaction in Islamic Banking System in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
     
137. Faizan Mohsan. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
138. Haitham Ahmed Akgam and Logasvathi Murugiah. Study Of Customer Satisfaction In The Banking Sector In Libya. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
     
139. Samson Mutsagondo. Customer Care and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     
140. Ashveen Kaur Boparoy and Smitha Geetha. Impact of GST in Restaurants. – М.: , 2015. – 52 с.
     

Лучшие результаты

Дополнительные результаты

1. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
2. Партнерство вместо подчинения. интервью с Дезо Хорватом, деканом Schulich School of Business. Р. Крецул, "Кадровый менеджмент", № 1, февраль 2006.
3. Медицинская информатика в Web of Science: доля России в мировом публикационном потоке. Н.Г. Куракова, Л.А. Цветкова, "Врач и информационные технологии", № 4, июль-август 2012.
4. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
5. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
6. Использование Bill of Exchange в аккредитивной форме расчетов. Н.В. Букина, "Международные банковские операции", № 6, ноябрь-декабрь 2009.