Результаты поиска

Лучшие результаты

1. Jennie Deneka. Creating an Informed Customer Service Model: Using Action Research. – М.: , 2008. – 104 с.
   

Дополнительные результаты

1. Richard J. Wilson J.D. How To Create An Economic Democracy: A Revolutionary New Concept of Economics. – М.: , 2012. – 102 с.
   
2. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с.
   
3. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
4. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
5. David G. Cotts, Edmond P. Rondeau. The Facility Manager's Guide to Finance and Budgeting. – М.: , 0. – 0 с.
   
6. Stephen C. Lundin, John Christensen, Harry Paul. Fish! Sticks: A Remarkable Way to Adapt to Changing Times and Keep Your Work Fresh. – М.: Hyperion, 2003. – 144 с.
   
7. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
   
8. Edward L. Melnick, Praveen Nayyar, Michael L. Pinedo, Sridhar Seshadri. Creating Value in Financial Services: Strategies, Operations and Technologies. – М.: , 0. – 0 с.
   
9. Eileen Moore Trauth. The Culture of An Information Economy: Influences and Impacts in the Republic of Ireland. – М.: , 0. – 0 с.
   
10. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с.
    
11. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с.
    
12. Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с.
    
13. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
    
14. Ronaldo Munck, Peter Waterman. Labour Worldwide in the Era of Globalization: Alternative Union Models in the New World Order (International Political Economy Series). – М.: , 0. – 0 с.
    
15. Wayne L. Winston, Wayne Winston. Financial Models Using Simulation and Optimization II: Investment. – М.: , 0. – 0 с.
    
16. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
17. Mark B. Desman. Building an Information Security Awareness Program. – М.: , 0. – 0 с.
    
18. Tapio Reponen. Information Technology Enabled Customer Service. – М.: , 0. – 0 с.
    
19. Robert K. Wysocki, James Young. Information Systems: Management Practices in Action. – М.: , 0. – 0 с.
    
20. Jerome S. Arcaro. Teams in Education: Creating an Integrated Approach. – М.: , 0. – 0 с.
    
21. Vicki Lenz. The Saturn Difference: Creating Customer Loyalty In Your Company. – М.: , 0. – 0 с.
    
22. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с.
    
23. Margaret A. Morrison, Margaret Ann Morrison. Using Qualitative Research in Advertising: Strategies, Techniques, and Applications. – М.: , 0. – 0 с.
    
24. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Customer Service Training Games. – М.: McGraw-Hill Companies, 1999. – 224 с.
    
25. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
    
26. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с.
    
27. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с.
    
28. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с.
    
29. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
30. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
31. Career Solutions Training Group. Quick Skills: Customer Service: Learner Guide. – М.: , 0. – 0 с.
    
32. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с.
    
33. Dr. Daniel R. Price. Your Customer $ystem. – М.: , 0. – 0 с.
    
34. Michael Young. Mastering Customer Service. – М.: , 0. – 0 с.
    
35. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
    
36. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
37. Richard F. Gerson. Beyond Customer Service (Fifty-Minute Series Book). – М.: , 0. – 0 с.
    
38. Timothy P. Bonomo. Customer Service: Aiming for Excellence. – М.: , 0. – 0 с.
    
39. John DeVincentis. Rethinking the Sales Force: Redefining Selling to Create and Capture Customer Value. – М.: , 0. – 0 с.
    
40. Andrew E. Schwartz. Customer Service PowerPoint Content. – М.: , 0. – 0 с.
    
41. Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes). – М.: , 2005. – 0 с.
    
42. Larry Swaton. Customer Service for Profitability. – М.: , 2003. – 0 с.
    
43. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
    
44. Jillian Mercer. May I Help You?: Great Customer Service for Small Business. – М.: , 2004. – 0 с.
    
45. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
46. David L. Goetsch. Effective Customer Service: Ten Steps for Technical Professions (NetEffect). – М.: , 2003. – 0 с.
    
47. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
    
48. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
49. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с.
    
50. Pattie Odgers. The World of Customer Service. – М.: , 2003. – 0 с.
    
51. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с.
    
52. Robert J. Graham. Creating an Environment for Successful Projects, 2nd Edition. – М.: , 2003. – 0 с.
    
53. Rebecca Herold. Managing an Information Security and Privacy Awareness and Training Program. – М.: , 2005. – 0 с.
    
54. Richard Tyler. Real World Customer Services Strategies That Work (Power Learning). – М.: , 2004. – 238 с.
    
55. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с.
    
56. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
    
57. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с.
    
58. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с.
    
59. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
60. Christopher F. Baum. An Introduction to Modern Econometrics Using Stata. – М.: , 2006. – 341 с.
    
61. Richard S. Gallagher. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. – М.: , 2008. – 128 с.
    
62. Carl Henry. The People Approach To Customer Service. – М.: , 2008. – 156 с.
    
63. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
64. Greg Gianforte. Eight to Great: Eight Steps to Delivering an Exception Customer Experience. – М.: , 2008. – 124 с.
    
65. C. Richard Cassady, Joel A. Nachlas. Probability Models in Operations Research (Operations Research Series). – М.: , 2008. – 224 с.
    
66. Nancy Friedman. How to Get Your Customers Swearing by You, Not at You. – М.: , 2008. – 154 с.
    
67. Abram I Bluestein, Michael Moriarty, Ronald J Sanderson. The Customer Satisfaction Audit. – М.: , 2008. – 112 с.
    
68. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.
    
69. Jennie Deneka. Creating an Informed Customer Service Model: Using Action Research. – М.: , 2008. – 104 с.
    
70. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с.
    
71. Hai Lu. Information Diffusion and the Boundary of Market Efficiency - Theory and Empirical Evidence. – М.: , 2008. – 128 с.
    
72. David J. Lieberman. Executive Power: Use the Greatest Collection of Psychological Strategies to Create an Automatic Advantage in Any Business Situation. – М.: , 2009. – 224 с.
    
73. T.R. Ramanathan. The Role of Organisational Change Management in Offshore Outsourcing of Information Technology Services: Qualitative Case Studies from a Multinational Pharmaceutical Company. – М.: , 2009. – 188 с.
    
74. Robert Watts. Development of L.A.D.S.(Learning, Assessment, Diagnosis, Solution) Model: Utilizing an Action Research and Learning Methodology. – М.: , 2010. – 176 с.
    
75. Stephen Coscia. Customer Service Over the Phone. – М.: , 2010. – 143 с.
    
76. Maxine Kamin. Customer Service Training. – М.: , 2010. – 224 с.
    
77. Leonardo Inghilleri, Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. – М.: AMACOM/American Management Association, 2010. – 170 с.
    
78. Animal Models in Eye Research. – М.: , 2008. – 232 с.
    
79. Stanley A. Brown. Breakthrough Customer Service. – М.: , 1998. – 452 с.
    
80. Samuel Karlin. An Introduction to Stochastic Modeling. – М.: , 2010. – 631 с.
    
81. Cailein Gillespie. Customer Service Skills CD-Rom. – М.: , 2010. – 32 с.
    
82. Merilynn Van Der Wagen. Customer Service Intelligence. – М.: , 2010. – 208 с.
    
83. Richard H. Bartels. An Introduction to Splines for Use in Computer Graphics and GeometricModeling. – М.: , 2010. – 476 с.
    
84. Dennis Sherwood. Creating an Innovative Culture. – М.: , 2002. – 134 с.
    
85. Peter Merholz. Subject to Change – Creating Great Products and Services for an Uncertain World. – М.: , 2008. – 186 с.
    
86. TC Barrow. Trade & Empire – The British Customs Service in Colonial America 1660–1775. – М.: , 1974. – 348 с.
    
87. John H Miller. Complex Adaptive Systems – An Introduction to Computational Models of Social Life. – М.: , 2007. – 264 с.
    
88. Karen Leland. Customer Service For Dummies®. – М.: , 1995. – 384 с.
    
89. Gary S. Goodman PhD. Monitoring, Measuring, and Managing Customer Service. – М.: , 2000. – 192 с.
    
90. K. J. McConway. Statistical Modelling Using Genstat. – М.: , 1999. – 0 с.
    
91. Harry Moritz Schey. Div Grad Curl & All That – An Informal Text on Vector Calculus 2e. – М.: , 1993. – 176 с.
    
92. Karen Leland. Customer Service For Dummies®. – М.: , 2006. – 408 с.
    
93. Theorists? Models in Action. – М.: , 2005. – 144 с.
    
94. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 208 с.
    
95. Lorraine L. Ukens. 101 Ways to Improve Customer Service. – М.: , 2007. – 400 с.
    
96. Keith Bailey. Online Customer Service For Dummies®. – М.: , 2001. – 274 с.
    
97. Wolfram Koeppe. Vienna Circa 1780 – An Imperial Silver Service Rediscovered. – М.: , 2010. – 120 с.
    
98. Chandan Sengupta. Financial Modeling Using C++. – М.: , 2007. – 566 с.
    
99. J Hermes. Reading Women?s Magazines: An Analysis of Everyday Media Use. – М.: , 1995. – 0 с.
    
100. Janelle Barlow. Branded Customer Service: The New Competitive Edge. – М.: , 2011. – 368 с.
     
101. Customer Service Skills For Success. – М.: , 2011. – 0 с.
     
102. Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с.
     
103. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с.
     
104. Likeable Social Media: How To Delight Your Customers, Create An Irresistible Brand, And Be Generally Amazing On Facebook (& Other Social Networks). – М.: , 2011. – 256 с.
     
105. Please Every Customer: Delivering Stellar Customer Service Across Cultures. – М.: , 2011. – 304 с.
     
106. The Big Book Of Customer Service Training Games. – М.: , 2011. – 209 с.
     
107. Action Research For Health And Social Care. – М.: , 2011. – 0 с.
     
108. Customer Service Training 101. – М.: , 2011. – 224 с.
     
109. Strategic Customer Service. – М.: , 2011. – 240 с.
     
110. Branded Customer Service. – М.: , 2011. – 264 с.
     
111. Priyanka Sharma. New Fragile and Non Blind Watermarking Insertion Model using MATLAB. – М.: LAP Lambert Academic Publishing, 2013. – 112 с.
     
112. Chieh-Lu Li. Cross-cultural Customer Service in Recreation Management. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
113. Lorna Beretta. ACTION RESEARCH: an example. – М.: LAP Lambert Academic Publishing, 2010. – 264 с.
     
114. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
115. Tayeb Ayat. Characterizing and Modeling Fracture Network using Microseismic Data. – М.: Scholars' Press, 2013. – 188 с.
     
116. Ayesha Sarfaraz and Asir Ajmal. Customer Service in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
117. Jean Damascene IYAMUREMYE. The Intervention Model To Manage Secondary Traumatic Stress In Rwanda. – М.: LAP Lambert Academic Publishing, 2010. – 340 с.
     
118. Kay Hartwig. Music in the year 8 classroom: An Action Research Project. – М.: LAP Lambert Academic Publishing, 2010. – 236 с.
     
119. Sheikh Muhammad Saqib,. Shakeel Ahmad and . Bashir Ahmad. BOSM: Business Oriented Service Model: Coordination of SOA and RUP. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
     
120. Elijah Omwenga. Modelling a Computer-mediated Learning Infrastructure. – М.: LAP Lambert Academic Publishing, 2011. – 320 с.
     
121. Debasish Jena. On Protocols for Information Security Services. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
     
122. Valdis Vitolins and Audris Kalnins. Business Process Modeling Using a Metamodeling Approach. – М.: LAP Lambert Academic Publishing, 2014. – 56 с.
     
123. Benedict Oyo,Ddembe Williams and Erik Barendsen. Integration of System Dynamics and Action Research. – М.: LAP Lambert Academic Publishing, 2012. – 176 с.
     
124. Kavitha Ramachandran and Sivadasan E. T. ICEdu : An Information Cloud for Educational Institutions. – М.: LAP Lambert Academic Publishing, 2014. – 72 с.
     
125. Manuj Darbari and Rishi Asthana. Intelligent Urban Traffic Modeling Using Neuro-Fuzzy Petrinets. – М.: Scholars' Press, 2013. – 152 с.
     
126. Teshome Megersa Bekele and Zhu Weihua. Automatic Conversion of Service Models into Web Services. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
127. Stefan Daniel Dumitrescu. Information Extraction from Semi-structured and Unstructured Sources. – М.: LAP Lambert Academic Publishing, 2014. – 172 с.
     
128. Sapana Lohani. Assessing Socio-Economic Services and Uses of Watershed. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
129. Vesselina Stoytcheva. Business plan for a start-up of an information brokering company. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
     
130. Ashok Kumar. Analysis of Service Quality Using Servqual Model. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
     
131. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
132. Henry Kyambalesa. Customer Service in the 21st Century. – М.: LAP Lambert Academic Publishing, 2012. – 280 с.
     
133. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
134. Nicholas Langshaw. Realigning Human Resources. – М.: LAP Lambert Academic Publishing, 2011. – 176 с.
     
135. Patrick Gerard Paulino. An Active Learning Strategy Model Using Religious Drama. – М.: LAP Lambert Academic Publishing, 2014. – 252 с.
     
136. Catherine Clifford. Implementing Science and Technology Curricula: An Action Research. – М.: LAP Lambert Academic Publishing, 2013. – 380 с.
     
137. M. Thukaram. A Study of Customer Services in Regional Rural Banks. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
     
138. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     
139. Yinghua Wang. Participatory Action Research with Chinese-American Families. – М.: LAP Lambert Academic Publishing, 2014. – 444 с.
     
140. Kelley Stone. Creating an Information Sharing and Analysis Center. – М.: , 2015. – 144 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
3. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
4. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
5. Автоматизация функционально-стоимостного управления с применением Hyperion Business Modeling. Д. Исаев, М. Перьков, "Финансовая газета. Региональный выпуск", № 41, 42, октябрь 2004.
6. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
7. Классовый иск. class action в современном американском гражданском процессе. К. Осакве, "Журнал российского права", № 3, март 2003.
8. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
9. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
10. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
11. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
12. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.