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Результаты поиска Лучшие результаты David A. Aaker. Managing Brand Equity. – М.: Free Press, 2003. – 300 с. Drayton Bird. Marketing Insights and Outrages. – М.: Kogan Page, 2000. – 192 с. Paul R. Timm. 50 Powerful Ideas You can Use to Keep Your Customers: 3rd Edition. – М.: , 2012. – 184 с. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с. Laurence Vincent. Brand Real: How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty. – М.: , 2012. – 257 с. Janelle Barlow. A Complaint Is A Gift: Recovering Customer Loyalty When Things Go Wrong. – М.: , 2012. – 480 с. Paul Shaw. E-Business Privacy and Trust: Planning and Management Strategies. – М.: , 0. – 0 с. Edwin T., Jr. Crego, Peter D. Schiffrin. Customer-Centered Reengineering: Remapping for Total Customer Value. – М.: , 0. – 0 с. Winning the Knowledge Game : Smarter Learning for Business Excellence. – М.: , 2003. – 0 с. Dennis G. McCarthy. The Loyalty Link : How Loyal Employees Create Loyal Customers. – М.: , 0. – 0 с. James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger. The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value. – М.: , 0. – 0 с. F. Joseph Lepla, Lynn M. Parker, Susan V. Davis. Brand Driven: The Route to Integrated Branding Through Great Leadership. – М.: , 0. – 0 с. Lee Hoffman. Salon Dialogue for Successful Results. – М.: , 0. – 0 с. Global Airlines. – М.: , 0. – 0 с. Alan S. Cleland, Albert V. Bruno. The Market Value Process : Bridging Customer & Shareholder Value (Jossey-Bass Business & Management Series). – М.: , 0. – 0 с. Rebecca L., Csp, Cmc Morgan. Calming Upset Customer: Staying Effective During Unpleasant Situations (Fifty-Minute Series.). – М.: , 0. – 0 с. Bijan Fazlollahi. Strategies for eCommerce Success. – М.: , 0. – 0 с. Mary Pat McCarthy, Stuart Campbell. Security Transformation: Digital Defense Strategies to Protect your Company's Reputation and Market Share. – М.: , 0. – 0 с. Keki R. Bhote. The Ultimate Six Sigma: Beyond Quality Excellence. – М.: , 0. – 0 с. Ian H. Gordon. Competitor Targeting: Winning the Battle for Market and Customer Share. – М.: , 0. – 0 с. Vicki Lenz. The Saturn Difference: Creating Customer Loyalty In Your Company. – М.: , 0. – 0 с. Hubert K. Rampersad. Total Quality Management: An Executive Guide to Continuous Improvement. – М.: , 0. – 0 с. James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger. The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees. – М.: , 0. – 0 с. Kent N. Gourdin. Global Logistics Management: A Competitive Advantage for the New Millennium. – М.: , 0. – 0 с. Don Peppers, Martha, Phd. Rogers, Martha Rogers. Enterprise One to One: Tools for Competing in the Interactive Age. – М.: , 0. – 0 с. Michael W. Lowenstein. The Customer Loyalty Pyramid. – М.: , 0. – 0 с. Roger Cartwright. Customer Relationships (Express Exec). – М.: , 0. – 0 с. Keki R. Bhote, Adi K. Bhote. World Class Reliability: Using Multiple Environment Overstress Tests to Make it Happen. – М.: , 0. – 0 с. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Sales Games. – М.: McGraw-Hill, 1999. – 214 с. Elliot Ettenberg, Elliott Ettenberg. The Next Economy : Will You Know Where Your Customers Are?. – М.: , 0. – 0 с. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с. Don Peppers, Martha Rogers, Bob Dorf. The One to One Fieldbook: The Complete Toolkit for Implementing a 1To1 Marketing Program (One to One). – М.: , 0. – 0 с. Michael Cusack. Online Customer Care: Applying Today's Technology To Achieve World-Class Customer Interaction. – М.: ASQ Quality Press, 1998. – 266 с. Bob Tasca. You Will Be Satisfied. – М.: , 0. – 0 с. Jill Griffin. Customer Loyalty: How to Earn It, How to Keep It. – М.: Jossey-Bass, 2002. – 272 с. Mark W. Heisler, Suzanne Baldino Jones. From Cellmates to Soulmates Integrating Sales and Service. – М.: , 0. – 0 с. Edited by Thorsten Hennig-Thurau, Ursula Hansen. Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention. – М.: Springer, 2000. – 0 с. Dr. Daniel R. Price. Your Customer $ystem. – М.: , 0. – 0 с. Raymond Teo, Sharon Fong. Maximising Profits: The Customer Centric Approach. – М.: , 0. – 0 с. William Porter. Quest for Loyalty. – М.: , 0. – 0 с. Michael Bayler, David Stoughton, Michael Bayler, David Stoughton. Promiscuous Customers: Invisible Brand. – М.: , 0. – 0 с. Gopalkrishnan R. Iyer, David Bejou. Customer Relationship Management in Electronic Markets. – М.: , 0. – 0 с. Cause Related Marketing. – М.: , 0. – 0 с. Joe Marconi. Cause Marketing. – М.: , 0. – 0 с. William O Bearden, Thomas N Ingram, Raymond W LaForge. Marketing Paperback w/PowerWeb Package. – М.: , 0. – 0 с. Andrew Griffiths. 101 Ways to Market Your Business. – М.: Allen & Unwin, 2000. – 272 с. William O Bearden, Thomas N Ingram, Raymond W LaForge. Marketing: Principles and Perspectives Loose Leaf. – М.: , 0. – 0 с. Garth Hallberg. All Consumers Are Not Created Equal: The Differential Marketing Strategy for Brand Loyalty and Profits. – М.: John Wiley and Sons, Ltd, 1995. – 340 с. Michael Nick, Kurt Koenig. ROI Selling : Increasing Revenue, Profit, and Customer Loyalty through the 360 Sales Cycle. – М.: , 0. – 0 с. Karen Levine. A Survival Guide for Hotel and Motel Professionals. – М.: , 2004. – 0 с. Andreas R. Dombret. European Retail Banks - An Endangered Species : Survival Strategies for the Future (Methods and Principles in Medicinal Chemistry). – М.: , 2003. – 0 с. Customer Relationship Management in Electronic Markets. – М.: , 2004. – 0 с. Mark W. Heisler. From Cellmates to Soulmates. – М.: , 2003. – 0 с. Dianne M. Durkin. The Loyalty Advantage: Essential Steps To Energize Your Company, Your Customers, Your Brand. – М.: , 2005. – 0 с. Douglas Atkins. The Culting of Brands : Turn Your Customers into True Believers. – М.: , 2005. – 0 с. Rob Jones. Retail Therapy: Making Strategic Relationships Work. – М.: , 2003. – 0 с. Noelle C., Ph.D. Nelson. The Power of Appreciation in Business: How an Obsession with Value Increases Performance, Productivity and Profits. – М.: , 2005. – 0 с. William O Bearden. Marketing: Principles and Perspectives w/ Powerweb, 4/e (Looseleaf). – М.: , 2003. – 0 с. Geoffrey Burch. Go It Alone : The Streetwise Secrets of Self Employment. – М.: , 2003. – 0 с. Roger Best. Market-Based Management. – М.: Prentice Hall, 2004. – 528 с. Colin Shaw, John Ivens. Building Great Customer Experiences. – М.: Palgrave Macmillan, 2002. – 240 с. Nick Wreden. Profit Brand: How to Increase the Profitability, Accountability & Sustainability of Brands. – М.: , 2007. – 240 с. Lynn Upshaw. Truth: New Rules for Marketing in a Skeptical World. – М.: , 2007. – 0 с. Bill Byron Concevitch. Counter-Intuitive Selling: Mastering the Art of the Unexpected. – М.: , 2007. – 272 с. Ben McConnell, Jackie Huba. Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force. – М.: , 2007. – 240 с. Andrew Griffiths. 101 Ways to Market Your Business: Building a Successful Business with Creative Marketing. – М.: Allen & Unwin, 2007. – 272 с. R. Passikoff. Predicting Market Success: New Ways to Measure Customer Loyalty and Engage Consumers With Your Brand. – М.: , 2006. – 256 с. Timothy L. Keiningham, Terry G. Vavra, Lerzan Aksoy, Henri Wallard. Loyalty Myths: Hyped Strategies That Will Put You Out of Businessand Proven Tactics That Really Work. – М.: , 2005. – 272 с. Darby Checketts. Customer Astonishment: 10 Secrets to World-Class Customer Care. – М.: Robert Reed Publishers, 2006. – 166 с. Sionade Robinson, Lyn Etherington. Customer Loyalty: A Guide for Time Travellers. – М.: , 2006. – 256 с. Phil Fragasso. Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life. – М.: , 2008. – 304 с. Bob E. Hayes. Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods. – М.: ASQ Quality Press, 2008. – 312 с. Clive Humby, Terry Hunt, Tim Phillips. Scoring Points: How Tesco Continues to Win Customer Loyalty. – М.: Kogan Page, 2008. – 304 с. Fatima Alinvi. Customers??? Preferences of Insurance Services: How Could Insurance Companies Enhance their Ability of Meeting the Constant Changes in Customers??? Preferences?. – М.: , 2008. – 98 с. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с. Janelle Barlow, Claus Moller. A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong. – М.: , 2008. – 287 с. John N. Brennan. Consultive Selling: Close more sales, build trust and improve customer loyalty through consultative sales processes and skills. – М.: , 2009. – 184 с. Christian Zeidler. Mobile Support in Customer Loyalty Management. – М.: , 2009. – 239 с. Leonardo Inghilleri, Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. – М.: AMACOM/American Management Association, 2010. – 170 с. Gabe Zichermann, Joselin Linder. Game–Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests. – М.: John Wiley and Sons, Ltd, 2010. – 240 с. The Customer Rules: The 14 Indispensible, Irrefutable, And Indisputable Qualities Of The Greatest Service Companies In The World. – М.: , 2011. – 352 с. Catherine Achieng. Customer Store Loyalty on Supermarkets in Kenya. – М.: LAP Lambert Academic Publishing, 2012. – 68 с. Nor Hashima Hashim. Switching intentions of Islamic banking customers. – М.: LAP Lambert Academic Publishing, 2013. – 248 с. Shewfang Shieh. Impact of Customer Satisfaction and Switching Costs on Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2010. – 100 с. Asfaw Yilma Demisse. Customer Loyalty Risk Measurement for Manufacturing Products. – М.: LAP Lambert Academic Publishing, 2011. – 88 с. Daniel Auka. Customer Loyalty In Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 180 с. Jackson Lemomo Ole kulet,Daniel Auka and Simeon Kipchumba. Effects Of Relational Social Capital On Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 84 с. Muhammed Zakir Hossain and Rahat Nawajesh. Relationship Perspectives on Customer Support Service. – М.: LAP Lambert Academic Publishing, 2012. – 80 с. Ankit Khandelwal. The Concept Of Loyalty In Retail As A Corporate Strategy. – М.: LAP Lambert Academic Publishing, 2012. – 108 с. Abhilash Sukumaran. Communication & Loyalty Marketing impacting Alcohol Consumption: India. – М.: LAP Lambert Academic Publishing, 2012. – 72 с. Efrem Sisay. The Effects of Service Recovery on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 92 с. Samsudin Wahab and Siti Salmiah Abdullah. User Satisfaction, Customer Relationship Management and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с. Yohanes Kisto Lestanto. Private Label (Consumer Goods) towards Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2014. – 148 с. Noor ul Ain Nawaz. Brand Loyalty and Telecommunication Sector. – М.: LAP Lambert Academic Publishing, 2011. – 56 с. Jorge Mongay. Customer Loyalty in Small Companies. – М.: LAP Lambert Academic Publishing, 2012. – 284 с. Efthimia M. Papadopoulou. An Analysis of Customer Loyalty to Branded Farm Milk. – М.: LAP Lambert Academic Publishing, 2012. – 196 с. GODFRED KOI-AKROFI and Joyce Koi-Akrofi. Relationship marketing tactics and customer loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 88 с. Karunaratna A.C. An Examination of the Determinants of Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2014. – 120 с. Nkora Nkoranigwa. Customer Loyalty in Banking and Financial Institutions. – М.: LAP Lambert Academic Publishing, 2010. – 76 с. Yonas Berhanu Hailu. Relationship Marketing and Customers' Loyalty in Banking Industry. – М.: LAP Lambert Academic Publishing, 2014. – 112 с. Xhensila Abazi. Customer Loyalty on Commercial Banks in Albania. – М.: LAP Lambert Academic Publishing, 2013. – 88 с. Daniel Nukpezah and Cephas Nyumuyo. What Drives Customer Loyalty and Profitability?. – М.: LAP Lambert Academic Publishing, 2010. – 84 с. Samsudin Wahab. Electronic Customer Relationship Management in Jordan Mobile Service. – М.: LAP Lambert Academic Publishing, 2011. – 96 с. Patrick Anthony and Haripuram Venkateshwarlu. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 284 с. Showket Mir. Consumer Behavior and Loyalty Programs. – М.: LAP Lambert Academic Publishing, 2012. – 88 с. Nebert Matelong and Bernnard Nassiuma. Determinants of Service Quality for Customers: An Overview of Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с. Jean Wanjiku Munyaka. The Influence of Relationship Marketing on Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 72 с. Hailu Megersa. Relationship Marketing and Its Effect on Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 84 с. Jaywant Singh. Loyalty to Product Variants. – М.: LAP Lambert Academic Publishing, 2010. – 244 с. Bilal Afsar,Asim Rehman and . Rehmat. Customer Loyalty in the banking sector of Pakistan. – М.: LAP Lambert Academic Publishing, 2010. – 116 с. Zhilin Yang. MEASURING E-SERVICE QUALITY AND ITS LINKAGE TO CUSTOMER LOYALTY. – М.: LAP Lambert Academic Publishing, 2010. – 176 с. Masood Ahmed. Customer Loyalty In Mobile Telecom Sector Of Pakistan. – М.: LAP Lambert Academic Publishing, 2010. – 128 с. Salman Ahmad Awan and Muzafar Said. Edging Customer Loyalty Enhancing Communication. – М.: LAP Lambert Academic Publishing, 2012. – 152 с. Farhan Muzammil. Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 76 с. Sujatha Palleti. Brand Loyalty and its antecedents. – М.: Scholars' Press, 2013. – 192 с. A. R. Krishnan Ramasamy. Customer Relationship Management Practices in Consumer Durable Goods. – М.: LAP Lambert Academic Publishing, 2011. – 272 с. Ashish Singh. Customer Loyalty in Fast Food Industry. – М.: LAP Lambert Academic Publishing, 2010. – 60 с. Mohammed Adnan V.L. Customer Preference. – М.: LAP Lambert Academic Publishing, 2013. – 144 с. Alireza Miremadi and Ali Beheshtinejad. Customer Loyalty and Retention for High Tech Product. – М.: LAP Lambert Academic Publishing, 2013. – 96 с. Abdullah Afzal,Tuba Nafees and Waheed Aftab Khan. Factors affecting customer satisfaction in fast food sector. – М.: LAP Lambert Academic Publishing, 2014. – 116 с. Md. Rakib Habib. Customer Loyalty Towards Prime Bank Ltd. in Chittagong, Bangladesh. – М.: LAP Lambert Academic Publishing, 2012. – 120 с. Faizan Mohsan. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 104 с. Komal Daniel. Customer Switching and Banking Industry. – М.: LAP Lambert Academic Publishing, 2011. – 104 с. Дополнительные результаты David A. Aaker. Managing Brand Equity. – М.: Free Press, 2003. – 300 с. Drayton Bird. Marketing Insights and Outrages. – М.: Kogan Page, 2000. – 192 с. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с. Laurence Vincent. Brand Real: How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty. – М.: , 2012. – 257 с. Janelle Barlow. A Complaint Is A Gift: Recovering Customer Loyalty When Things Go Wrong. – М.: , 2012. – 480 с. Paul Shaw. E-Business Privacy and Trust: Planning and Management Strategies. – М.: , 0. – 0 с. Edwin T., Jr. Crego, Peter D. Schiffrin. Customer-Centered Reengineering: Remapping for Total Customer Value. – М.: , 0. – 0 с. Winning the Knowledge Game : Smarter Learning for Business Excellence. – М.: , 2003. – 0 с. James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger. The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value. – М.: , 0. – 0 с. F. Joseph Lepla, Lynn M. Parker, Susan V. Davis. Brand Driven: The Route to Integrated Branding Through Great Leadership. – М.: , 0. – 0 с. Lee Hoffman. Salon Dialogue for Successful Results. – М.: , 0. – 0 с. Global Airlines. – М.: , 0. – 0 с. Rebecca L., Csp, Cmc Morgan. Calming Upset Customer: Staying Effective During Unpleasant Situations (Fifty-Minute Series.). – М.: , 0. – 0 с. Bijan Fazlollahi. Strategies for eCommerce Success. – М.: , 0. – 0 с. Mary Pat McCarthy, Stuart Campbell. Security Transformation: Digital Defense Strategies to Protect your Company's Reputation and Market Share. – М.: , 0. – 0 с. Keki R. Bhote. The Ultimate Six Sigma: Beyond Quality Excellence. – М.: , 0. – 0 с. Vicki Lenz. The Saturn Difference: Creating Customer Loyalty In Your Company. – М.: , 0. – 0 с. Hubert K. Rampersad. Total Quality Management: An Executive Guide to Continuous Improvement. – М.: , 0. – 0 с. Kent N. Gourdin. Global Logistics Management: A Competitive Advantage for the New Millennium. – М.: , 0. – 0 с. Don Peppers, Martha, Phd. Rogers, Martha Rogers. Enterprise One to One: Tools for Competing in the Interactive Age. – М.: , 0. – 0 с. Michael W. Lowenstein. The Customer Loyalty Pyramid. – М.: , 0. – 0 с. Keki R. Bhote, Adi K. Bhote. World Class Reliability: Using Multiple Environment Overstress Tests to Make it Happen. – М.: , 0. – 0 с. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Sales Games. – М.: McGraw-Hill, 1999. – 214 с. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с. Don Peppers, Martha Rogers, Bob Dorf. The One to One Fieldbook: The Complete Toolkit for Implementing a 1To1 Marketing Program (One to One). – М.: , 0. – 0 с. Michael Cusack. Online Customer Care: Applying Today's Technology To Achieve World-Class Customer Interaction. – М.: ASQ Quality Press, 1998. – 266 с. Bob Tasca. You Will Be Satisfied. – М.: , 0. – 0 с. Jill Griffin. Customer Loyalty: How to Earn It, How to Keep It. – М.: Jossey-Bass, 2002. – 272 с. Mark W. Heisler, Suzanne Baldino Jones. From Cellmates to Soulmates Integrating Sales and Service. – М.: , 0. – 0 с. William Porter. Quest for Loyalty. – М.: , 0. – 0 с. Cause Related Marketing. – М.: , 0. – 0 с. Joe Marconi. Cause Marketing. – М.: , 0. – 0 с. William O Bearden, Thomas N Ingram, Raymond W LaForge. Marketing Paperback w/PowerWeb Package. – М.: , 0. – 0 с. Andrew Griffiths. 101 Ways to Market Your Business. – М.: Allen & Unwin, 2000. – 272 с. William O Bearden, Thomas N Ingram, Raymond W LaForge. Marketing: Principles and Perspectives Loose Leaf. – М.: , 0. – 0 с. Michael Nick, Kurt Koenig. ROI Selling : Increasing Revenue, Profit, and Customer Loyalty through the 360 Sales Cycle. – М.: , 0. – 0 с. Karen Levine. A Survival Guide for Hotel and Motel Professionals. – М.: , 2004. – 0 с. Andreas R. Dombret. European Retail Banks - An Endangered Species : Survival Strategies for the Future (Methods and Principles in Medicinal Chemistry). – М.: , 2003. – 0 с. Mark W. Heisler. From Cellmates to Soulmates. – М.: , 2003. – 0 с. Douglas Atkins. The Culting of Brands : Turn Your Customers into True Believers. – М.: , 2005. – 0 с. Rob Jones. Retail Therapy: Making Strategic Relationships Work. – М.: , 2003. – 0 с. Noelle C., Ph.D. Nelson. The Power of Appreciation in Business: How an Obsession with Value Increases Performance, Productivity and Profits. – М.: , 2005. – 0 с. William O Bearden. Marketing: Principles and Perspectives w/ Powerweb, 4/e (Looseleaf). – М.: , 2003. – 0 с. Geoffrey Burch. Go It Alone : The Streetwise Secrets of Self Employment. – М.: , 2003. – 0 с. Roger Best. Market-Based Management. – М.: Prentice Hall, 2004. – 528 с. Nick Wreden. Profit Brand: How to Increase the Profitability, Accountability & Sustainability of Brands. – М.: , 2007. – 240 с. Lynn Upshaw. Truth: New Rules for Marketing in a Skeptical World. – М.: , 2007. – 0 с. Bill Byron Concevitch. Counter-Intuitive Selling: Mastering the Art of the Unexpected. – М.: , 2007. – 272 с. Ben McConnell, Jackie Huba. Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force. – М.: , 2007. – 240 с. Andrew Griffiths. 101 Ways to Market Your Business: Building a Successful Business with Creative Marketing. – М.: Allen & Unwin, 2007. – 272 с. R. Passikoff. Predicting Market Success: New Ways to Measure Customer Loyalty and Engage Consumers With Your Brand. – М.: , 2006. – 256 с. Timothy L. Keiningham, Terry G. Vavra, Lerzan Aksoy, Henri Wallard. Loyalty Myths: Hyped Strategies That Will Put You Out of Businessand Proven Tactics That Really Work. – М.: , 2005. – 272 с. Darby Checketts. Customer Astonishment: 10 Secrets to World-Class Customer Care. – М.: Robert Reed Publishers, 2006. – 166 с. Sionade Robinson, Lyn Etherington. Customer Loyalty: A Guide for Time Travellers. – М.: , 2006. – 256 с. Bill Carreira, Bill Trudell. Lean Six Sigma That Works: A Powerful Action Plan for Dramatically Improving Quality, Increasing Speed, And Reducing Waste. – М.: AMACOM/American Management Association, 2006. – 304 с. Paul R. Timm. Customer Service: Career Success Through Customer Loyalty (4th Edition). – М.: , 2007. – 304 с. Tom Matzen, Marybeth Harrison. Start & Run a Coffee Bar. – М.: Self-Counsel Press, 2007. – 256 с. Phil Fragasso. Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life. – М.: , 2008. – 304 с. Bob E. Hayes. Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods. – М.: ASQ Quality Press, 2008. – 312 с. Clive Humby, Terry Hunt, Tim Phillips. Scoring Points: How Tesco Continues to Win Customer Loyalty. – М.: Kogan Page, 2008. – 304 с. Aaron Shapiro. The Ten Commandments of Selling: Making the Impossible Possible. – М.: , 2008. – 128 с. Fatima Alinvi. Customers??? Preferences of Insurance Services: How Could Insurance Companies Enhance their Ability of Meeting the Constant Changes in Customers??? Preferences?. – М.: , 2008. – 98 с. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с. Janelle Barlow, Claus Moller. A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong. – М.: , 2008. – 287 с. John N. Brennan. Consultive Selling: Close more sales, build trust and improve customer loyalty through consultative sales processes and skills. – М.: , 2009. – 184 с. Christian Zeidler. Mobile Support in Customer Loyalty Management. – М.: , 2009. – 239 с. Roger J. Best. Market-Based Management. – М.: Pearson Education, 2009. – 552 с. Byron Keating. Multichannel Service Relationships: Toward an Integrated Model. – М.: , 2010. – 308 с. Carolyn Howard-Johnson. Your Blog, Your Business: A Retailer's Frugal Guide to Getting Customer Loyalty and Sales-Both In-Store and Online. – М.: , 2010. – 104 с. Leonardo Inghilleri, Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. – М.: AMACOM/American Management Association, 2010. – 170 с. Jan Hofmeyr. Commitment–Led Marketing. – М.: , 2000. – 320 с. Kaevan Gazdar. Reporting Nonfinancials. – М.: , 2007. – 352 с. Marketing Demystified. – М.: , 2011. – 400 с. Gabe Zichermann, Joselin Linder. Game–Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests. – М.: John Wiley and Sons, Ltd, 2010. – 240 с. Steven M. Bragg. Cost Reduction Analysis. – М.: , 2010. – 336 с. The Starbucks Experience: 5 Principles For Turning Ordinary Into Extraordinary. – М.: , 2011. – 208 с. The Customer Rules: The 14 Indispensible, Irrefutable, And Indisputable Qualities Of The Greatest Service Companies In The World. – М.: , 2011. – 352 с. Exceptional Service, Exceptional Profit. – М.: , 2011. – 192 с. The Kindness Revolution. – М.: , 2011. – 208 с. Data Driven Marketing For Dummies. – М.: , 2013. – 312 с. Isaac Baah. Links Between Leadership Styles and Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 144 с. Catherine Achieng. Customer Store Loyalty on Supermarkets in Kenya. – М.: LAP Lambert Academic Publishing, 2012. – 68 с. Irma Shyle and Vjollca Hysi. Brand equity dimensions of mobile phone to Albanian consumers. – М.: LAP Lambert Academic Publishing, 2015. – 96 с. Nor Hashima Hashim. Switching intentions of Islamic banking customers. – М.: LAP Lambert Academic Publishing, 2013. – 248 с. Shewfang Shieh. Impact of Customer Satisfaction and Switching Costs on Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2010. – 100 с. Nobert R. Jere,Mamello Thinyane and Alfredo Terzoli. Implementation of a rewards-based negotiation module. – М.: LAP Lambert Academic Publishing, 2012. – 160 с. Obaid Saif Al Zaabi. Islamic Finance in Practice. – М.: LAP Lambert Academic Publishing, 2012. – 376 с. Asfaw Yilma Demisse. Customer Loyalty Risk Measurement for Manufacturing Products. – М.: LAP Lambert Academic Publishing, 2011. – 88 с. Daniel Auka. Customer Loyalty In Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 180 с. Jackson Lemomo Ole kulet,Daniel Auka and Simeon Kipchumba. Effects Of Relational Social Capital On Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 84 с. Kamran Siddiqui. Personality Influences Consumer Behaviour. – М.: LAP Lambert Academic Publishing, 2013. – 200 с. Tesfa Tiruneh. The Impact of Financial Compensation on Employee Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 72 с. Abeyi Abebe. The Practice of Corporate Social Responsibility in Sugar Industry. – М.: LAP Lambert Academic Publishing, 2011. – 156 с. Muhammed Zakir Hossain and Rahat Nawajesh. Relationship Perspectives on Customer Support Service. – М.: LAP Lambert Academic Publishing, 2012. – 80 с. Li Xiangyu and Krit Jarinto. Service Is Power. – М.: LAP Lambert Academic Publishing, 2012. – 144 с. Ankit Khandelwal. The Concept Of Loyalty In Retail As A Corporate Strategy. – М.: LAP Lambert Academic Publishing, 2012. – 108 с. Abhilash Sukumaran. Communication & Loyalty Marketing impacting Alcohol Consumption: India. – М.: LAP Lambert Academic Publishing, 2012. – 72 с. Efrem Sisay. The Effects of Service Recovery on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 92 с. Yacine Chemssi. Health-oriented Marketing Strategies and their Impact on the Consumers. – М.: LAP Lambert Academic Publishing, 2013. – 112 с. Samsudin Wahab and Siti Salmiah Abdullah. User Satisfaction, Customer Relationship Management and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с. Yohanes Kisto Lestanto. Private Label (Consumer Goods) towards Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2014. – 148 с. Noor ul Ain Nawaz. Brand Loyalty and Telecommunication Sector. – М.: LAP Lambert Academic Publishing, 2011. – 56 с. Jorge Mongay. Customer Loyalty in Small Companies. – М.: LAP Lambert Academic Publishing, 2012. – 284 с. Efthimia M. Papadopoulou. An Analysis of Customer Loyalty to Branded Farm Milk. – М.: LAP Lambert Academic Publishing, 2012. – 196 с. GODFRED KOI-AKROFI and Joyce Koi-Akrofi. Relationship marketing tactics and customer loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 88 с. Karunaratna A.C. An Examination of the Determinants of Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2014. – 120 с. Nkora Nkoranigwa. Customer Loyalty in Banking and Financial Institutions. – М.: LAP Lambert Academic Publishing, 2010. – 76 с. Yonas Berhanu Hailu. Relationship Marketing and Customers' Loyalty in Banking Industry. – М.: LAP Lambert Academic Publishing, 2014. – 112 с. Xhensila Abazi. Customer Loyalty on Commercial Banks in Albania. – М.: LAP Lambert Academic Publishing, 2013. – 88 с. Daniel Nukpezah and Cephas Nyumuyo. What Drives Customer Loyalty and Profitability?. – М.: LAP Lambert Academic Publishing, 2010. – 84 с. Samsudin Wahab. Electronic Customer Relationship Management in Jordan Mobile Service. – М.: LAP Lambert Academic Publishing, 2011. – 96 с. Patrick Anthony and Haripuram Venkateshwarlu. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 284 с. Mohammad Sohel Rana. Product Reward Discounting. – М.: LAP Lambert Academic Publishing, 2012. – 60 с. Showket Mir. Consumer Behavior and Loyalty Programs. – М.: LAP Lambert Academic Publishing, 2012. – 88 с. Ahmad Shammout. Relationship Marketing in Hospitality. – М.: LAP Lambert Academic Publishing, 2013. – 244 с. Elbert Bryan Vidal. Relationship Marketing In Focus. – М.: LAP Lambert Academic Publishing, 2013. – 80 с. Nebert Matelong and Bernnard Nassiuma. Determinants of Service Quality for Customers: An Overview of Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с. 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