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Лучшие результаты

  1. Charles D. Schewe, Alexander Hiam. The Portable MBA in Marketing. – М.: Wiley, 1998. – 498 с.
  2. Start Your Own Business Support Service (Entrepreneur Magazine's Start Up). – М.: Entrepreneur Press, 2003. – 110 с.
  3. Gary Burchill, Christina Hepner Brodie. Voices into Choices. Acting on the Voice of the Customer. – М.: Joiner Assoc, 1997. – 448 с.
  4. Shar McBee. To Lead is to Empower: Leadership to Empower Your Employees and Yourself. – М.: , 0. – 0 с.
  5. J. Walker Smith, Ann S. Clurman. Rocking the Ages: The Yankelovich Report on Generational Marketing. – М.: , 0. – 0 с.
  6. David Shepard Associates. The New Direct Marketing: How to Implement A Profit-Driven Database Marketing Strategy. – М.: , 0. – 0 с.
  7. Bart Castricone. Excuse Me, That's My Foot in the Door!: Selling the Natural Way. – М.: , 0. – 0 с.
  8. Vincent P. Barabba. Surviving Transformation: Lessons from GM's Surprising Turnaround. – М.: , 2004. – 0 с.
  9. Nigel Slack. Operations Management. – М.: , 2004. – 0 с.
  10. Entrepreneur Press. Start Your Own Wedding Consultant Business (Entrepreneur Start_up). – М.: , 2007. – 142 с.
  11. Joseph Turow. Niche Envy: Marketing Discrimination in the Digital Age. – М.: , 2006. – 240 с.
  12. R. Passikoff. Predicting Market Success: New Ways to Measure Customer Loyalty and Engage Consumers With Your Brand. – М.: , 2006. – 256 с.
  13. Greg Stielstra. PyroMarketing: The Four-Step Strategy to Ignite Customer Evangelists and Keep Them for Life. – М.: , 2005. – 256 с.
  14. Nitish Singh, Arun Pereira. The Culturally Customized Web Site: Customizing Web Sites for the Global Marketplace. – М.: , 2005. – 176 с.
  15. Sven D??ring. Search Processes in Tourism: Personalization Based on Preferences and Situations. – М.: , 2008. – 180 с.
  16. Fatima Alinvi. Customers??? Preferences of Insurance Services: How Could Insurance Companies Enhance their Ability of Meeting the Constant Changes in Customers??? Preferences?. – М.: , 2008. – 98 с.
  17. Arthur Middleton Hughes, Arthur Sweetser. Successful Email Marketing Strategies. – М.: Racom Communications, 2009. – 396 с.
  18. Margaret Bruce & Rachel Cooper. Creative Product Design: A Practical Guide to Requirements Capture Management. – М.: Wiley, 2000. – 240 с.
  19. Mark L. Chambers. Mac OS X Snow Leopard All–in–One For Dummies®. – М.: , 2009. – 768 с.
  20. Bill Wood. Teach Yourself VISUALLYTM PowerPoint® 2010. – М.: , 2010. – 320 с.
  21. Keith Underdahl. Mac OS X Snow Leopard Just the Steps For Dummies®. – М.: , 2009. – 240 с.
  22. How To Do Everything Mac, Second Edition. – М.: , 2011. – 544 с.
  23. Quicken 2008 The Official Guide. – М.: , 2011. – 544 с.
  24. Annelies Haspers. Childless Holidays. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
  25. Raikhan Sadykova. Actual issues of globalization and culture interaction. – М.: LAP Lambert Academic Publishing, 2013. – 68 с.
  26. Kumaresh K. and M. Malarkodi S. Praveena. Brand Preference Towards Drip Irrigation Systems In Erode District. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
  27. Raja N. A. Khan. Poultry Meat Preference for 3Hs. – М.: LAP Lambert Academic Publishing, 2011. – 128 с.
  28. Jeffrey Howard. Color choice as a function of waveform and force-feedback vibration. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
  29. Irma Shyle and Vjollca Hysi. Brand equity dimensions of mobile phone to Albanian consumers. – М.: LAP Lambert Academic Publishing, 2015. – 96 с.
  30. Hande Kucukayd?n,I. Kuban Altinel and Necati Aras. Optimally Locating Facilities with Variable Characteristics. – М.: LAP Lambert Academic Publishing, 2012. – 160 с.
  31. Ankita D. Kathiriya. Impact of DTC on LIC's Business. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
  32. Shewfang Shieh. Impact of Customer Satisfaction and Switching Costs on Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
  33. Roxana Stanica. Monitoring Ethernet Links. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
  34. Basel Khashab. The Role Of Information Technology In The Innovation Process. – М.: LAP Lambert Academic Publishing, 2011. – 120 с.
  35. Mihkel Mandre. Payout concept for pension systems in Baltic countries. – М.: LAP Lambert Academic Publishing, 2010. – 92 с.
  36. Mahesha M. and Rajitha Poojari. Determinants of R & D Expenditure in Indian Industries. – М.: LAP Lambert Academic Publishing, 2011. – 268 с.
  37. Nabaz Khayyat. Adoption of Mobile Telecommunication and its User Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 168 с.
  38. Lama Noureddine. Exported Cuisine and The Effect On Tourism. – М.: LAP Lambert Academic Publishing, 2011. – 68 с.
  39. Jeff Readman. Outsourcing and innovation performance in the UK furniture industry. – М.: LAP Lambert Academic Publishing, 2014. – 236 с.
  40. Majid Karimzadeh. Electronic Banking and Development of Banking Industry in India. – М.: LAP Lambert Academic Publishing, 2013. – 292 с.
  41. Iuliana Oana Mihai. The Profitability Of Companies With Foreign Ownership. – М.: LAP Lambert Academic Publishing, 2014. – 104 с.
  42. Zahra Sadeghi and Hadi Farid. Customer Behavior and Online Satisfaction: Impacts of Critical Factors. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
  43. J.L. Jonathan Tuovinen. Exceeding Expectations. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
  44. V. Vaidehi Priyal,N. Ramkumar and G. Ram Hari Sundar. A Study On Customer Preference Towards Apparels In Westside, Bangalore. – М.: Scholars' Press, 2014. – 152 с.
  45. GODFRED KOI-AKROFI and Joyce Koi-Akrofi. Relationship marketing tactics and customer loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
  46. Pujari V.C.S.M.R. Customer Relationship Management in Service Sector. – М.: LAP Lambert Academic Publishing, 2011. – 236 с.
  47. V. B. Singh. Innovative Corporate Strategies. – М.: LAP Lambert Academic Publishing, 2012. – 212 с.
  48. Swati Pokhriyal. Comparative study of personal loans in major banks. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
  49. Reuban Jacob. Fleet Dynamics- A study on Value Propositions. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
  50. Bekele Reta. Supply Chain Management and Competitiveness. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
  51. Asad Rehman. Influence Of Reference Groups On Product And Brand Choice Decisions. – М.: LAP Lambert Academic Publishing, 2012. – 276 с.
  52. George Agyekum Nana Donkor. Customer Relationship Management Practices In The Rural Banks. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
  53. Raj Shravanthi Andukuri and Ajjan N. Analysis of Customer Perception, Expectation and the Service Gap. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
  54. Ritesh Patel and Rajnikant Patel. Brand Management In Retail Banking. – М.: LAP Lambert Academic Publishing, 2012. – 520 с.
  55. Yasmeen G. Elsantiel. Perceptions of Airline Website Credibility: An Egyptian perspective. – М.: LAP Lambert Academic Publishing, 2014. – 368 с.
  56. Fuad Mustefa. The Emerging Market Clearing Practice in Ethiopia. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
  57. Tim Stierman. How to use social media communities in marketing. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.
  58. Adela Macrinici and Mian M. Bilal. Consumers’ Behavior Towards Telemarketing:. – М.: LAP Lambert Academic Publishing, 2012. – 204 с.
  59. Mohammad Sohel Rana. Product Reward Discounting. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
  60. Harishchandra Singh Rathod,Dimple Thadhani and Reshma Nair. Color Congruence as an Influential Cue in Brand Attitude Formation. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
  61. Jayadev Sahoo. The Effectiveness of Advertisements on Toothpaste Industry. – М.: LAP Lambert Academic Publishing, 2013. – 100 с.
  62. Amir Ishaque. Consumer Preference for Foreign Products. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
  63. S. Ayyappa Naik Nenavath and N.Vijaya Ratnam. A Study on the Marketing Effectiveness of the Sangam Dairy. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
  64. Radha Kiran Chinta,Krishna Karthik E. and Raghunadha Reddy P. Effectiveness of Sales Promotion Practices in Retailing. – М.: LAP Lambert Academic Publishing, 2014. – 240 с.
  65. Syeda Sani-e-Zahra Bukhari. Shift in Consumer Preferences Regarding Soft Drinks. – М.: LAP Lambert Academic Publishing, 2015. – 84 с.
  66. Henrik Sallberg. Customer Rewards Programs. – М.: LAP Lambert Academic Publishing, 2010. – 224 с.
  67. Joelle Harst. Restoring Service Failures. – М.: LAP Lambert Academic Publishing, 2011. – 152 с.
  68. Masood Ahmed. Customer Loyalty In Mobile Telecom Sector Of Pakistan. – М.: LAP Lambert Academic Publishing, 2010. – 128 с.
  69. Chaitanya Vyas and Darshana Dave. Permission Marketing. – М.: LAP Lambert Academic Publishing, 2012. – 156 с.
  70. Yulin Liu. Urban Transit Quality of Service: User Perception and Behaviour. – М.: LAP Lambert Academic Publishing, 2013. – 328 с.
  71. Varun Shukla. Study with reference to reason of preference for ICICI prudential. – М.: LAP Lambert Academic Publishing, 2014. – 120 с.
  72. Sunil Kumar Yadav. Marketing strategy of HUL food product's for Customer. – М.: LAP Lambert Academic Publishing, 2013. – 112 с.
  73. Tugce Karpuzcu. Impact of e-Services on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 124 с.
  74. Mohammed Adnan V.L. Customer Preference. – М.: LAP Lambert Academic Publishing, 2013. – 144 с.
  75. Abdullah Afzal,Tuba Nafees and Waheed Aftab Khan. Factors affecting customer satisfaction in fast food sector. – М.: LAP Lambert Academic Publishing, 2014. – 116 с.
  76. Paulrajan Rajkumar. Vegetable Retail Logistics. – М.: LAP Lambert Academic Publishing, 2011. – 180 с.
  77. Fakhra Naeem. Leadership Behaviour In Learning Organisations. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
  78. Amit Sachan. Integrating Customer Preferences, Organization Strategy and Resources. – М.: LAP Lambert Academic Publishing, 2012. – 268 с.
  79. Angelos Pontos. How can demographics predict tourists’ choices?. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
  80. Austin Harney. Competitive Dynamics in a Global Industry. – М.: LAP Lambert Academic Publishing, 2010. – 84 с.
  81. Mohammed Bharmal and Bhoomi Parmar. An Study on Post Service Satisfaction amongst the Toyota Customers. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
  82. Muhammad Aashir. Customer Satisfaction in Islamic Banking System in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
  83. Charles Okioga. Challenges Facing Financial Institutions in Marketing their Products. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
  84. Yu Liu. Generic vs. Specific Frameworks for Sustainable Building Tools. – М.: LAP Lambert Academic Publishing, 2009. – 320 с.
  85. Jack Mitchell. Hug Your Customers : The Proven Way to Personalize Sales and Achieve Astounding Results. – М.: Hachette Book Group, 2015. – 318 с.
  86. BurdaStyle Sewing Vintage Modern: Mastering Iconic Looks from the 1920s to 1980s. – М.: , . –  с.
  87. Lean UX: Designing Great Products with Agile Teams. – М.: , . –  с.

Дополнительные результаты

  1. Gerald Zaltman. How Customers Think: Essential Insights into the Mind of the Market. – М.: Harvard Business School Press, 2003. – 352 с.
  2. Charles D. Schewe, Alexander Hiam. The Portable MBA in Marketing. – М.: Wiley, 1998. – 498 с.
  3. Helen Scarborough, Jeff Bennett. Cost-Benefit Analysis and Distributional Preferences: A Choice Modelling Approach. – М.: , 2012. – 136 с.
  4. A Mehta. Customer relationship management in indian scenario: A strategic theoretical framework for relationship marketing in indian SMEs. – М.: , 2012. – 808 с.
  5. Jim Newell. Using Online Marketing Tools...To Market Your Offline Business: 4 Essential Tools To Help You Find New Customers and Retain Your Existing One's Longer. – М.: , 2012. – 100 с.
  6. mike logan. Creating Happy Customers for Life. – М.: , 2012. – 194 с.
  7. Rudolf Ivancsits. Mobile Couponing und Ticketing: Instrument des Customer Relationship Management im Mobile Marketing (German Edition). – М.: , 2012. – 172 с.
  8. R. Maria Kimme. Calling the Customer: Factors that determine a successful outsourcing relationship. – М.: , 2012. – 228 с.
  9. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
  10. Paul R. Timm. 50 Powerful Ideas You can Use to Keep Your Customers: 3rd Edition. – М.: , 2012. – 184 с.
  11. Terry Lydon, Mitchell Levy. # SUCCESSFUL CORPORATE LEARNING tweet Book01: Profitable Training by Optimizing Your Customer and Partner Education Organization. – М.: , 2012. – 114 с.
  12. Michael Hinshaw, Bruce Kasanoff. Smart Customers, Stupid Companies: Why Only Intelligent Companies Will Thrive, and How To Be One of Them. – М.: , 2012. – 200 с.
  13. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с.
  14. Heike Lober. Corporate Management, Corporate Social Responsibility and Customers: An Empirical Investigation. – М.: , 2012. – 164 с.
  15. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с.
  16. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
  17. Laurence Vincent. Brand Real: How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty. – М.: , 2012. – 257 с.
  18. Mr Otoabasi Umonting. How To Use Freebies To Connect With Your Customers And Grow Your Business: What Giving Can Do For You And Your Business (Volume 74). – М.: , 2012. – 86 с.
  19. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
  20. Logan Loomis. Both Sides Win! 3 Secrets for Success in Customer Negotiation. – М.: , 2012. – 104 с.
  21. Janelle Barlow. A Complaint Is A Gift: Recovering Customer Loyalty When Things Go Wrong. – М.: , 2012. – 480 с.
  22. Customer-Oriented Global Supply Chains: Concepts for Effective Management. – М.: , 2012. – 432 с.
  23. J. Mike Jacka, Paulette J. Keller. Business Process Mapping: Improving Customer Satisfaction. – М.: , 0. – 0 с.
  24. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с.
  25. Key Account Management: Learning Form Supplier & Customer Perspectives. – М.: , 0. – 0 с.
  26. Al Jamal Mustafa Shindaini, Tanmoy Debnath. The Customer Satisfaction on Debit Card: A case study on Standard Bank Limited,Khulna, Bangladesh. – М.: , 2012. – 76 с.
  27. Thomas Lundqvist. Law of sales - how to get the customer to buy. – М.: , 2012. – 146 с.
  28. Jerry Acuff, Wally Wood. The Relationship Edge in Business : Connecting with Customers and Colleagues When It Counts. – М.: , 2004. – 0 с.
  29. Lior Arussy. The Experience! How to Wow Your Customers and Create a Passionate Workplace. – М.: CMP Books, 2002. – 128 с.
  30. Roger J. Dow. Turned On : Eight Vital Insights to Energize Your People, Customers, and Profits. – М.: , 0. – 0 с.
  31. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
  32. Ken Smith. Pay Attention! I'm Your Customer ... and the Reason You're in Business. – М.: , 0. – 0 с.
  33. Edwin T., Jr. Crego, Peter D. Schiffrin. Customer-Centered Reengineering: Remapping for Total Customer Value. – М.: , 0. – 0 с.
  34. David George. Preference Pollution : How Markets Create the Desires We Dislike (Economics, Cognition, and Society). – М.: , 0. – 0 с.
  35. David C. Swaddling, Charles Phd Miller. Customer Power : How to Grow Sales and Profits in a Customer-Driven Marketplace. – М.: , 0. – 0 с.
  36. Matthias Holweg, Frits K. Pil. The Second Century: Reconnecting Customer and Value Chain through Build-to-Order; Moving beyond Mass and Lean Production in the Auto Industry. – М.: , 0. – 0 с.
  37. Kelly Tian, Bill Keep. Customer Fraud and Business Responses : Let the Marketer Beware. – М.: , 0. – 0 с.
  38. Steven L. Katz. Lion Taming: Working Successfully with Leaders, Bosses, and Other Tough Customers. – М.: , 0. – 0 с.
  39. Roz Usheroff, Roz Usheroff. Customize Your Career: How to Develop a Winning Strategy to Move Up, Move Ahead, or Move On. – М.: , 0. – 0 с.
  40. Wayne C. Burkan. Wide-Angle Vision: Beat Your Competition by Focusing on Fringe Competitors, Lost Customers, and Rogue Employees. – М.: , 0. – 0 с.
  41. B. Joseph Pine. Mass Customization: The New Frontier in Business Competition. – М.: , 0. – 0 с.
  42. John McKean. Information Masters: Secrets of the Customer Race. – М.: , 0. – 0 с.
  43. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с.
  44. Stephanie G. Sherman, V. Clayton Sherman. Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers. – М.: , 0. – 0 с.
  45. Svafa Gronfeldt. Customer Oriented Behaviour: The Nature, Impact and Development. – М.: , 0. – 0 с.
  46. Meeting Customer Needs (Chartered Management Institute Series). – М.: , 0. – 0 с.
  47. Stuart Bruchey. Transcultural Customization of International Training Programs (Transnational Business and Corporate Culture : Problems and Opportunities). – М.: , 0. – 0 с.
  48. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с.
  49. Jill Dyche. The CRM Handbook: A Business Guide to Customer Relationship Management. – М.: Addison Wesley, 2002. – 312 с.
  50. Culinary Institute of America. Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners. – М.: , 0. – 0 с.
  51. Dennis G. McCarthy. The Loyalty Link : How Loyal Employees Create Loyal Customers. – М.: , 0. – 0 с.
  52. M. Larry Shillito, M Larry Shillito. Acquiring, Processing, and Deploying Voice of the Customer. – М.: , 0. – 0 с.
  53. Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с.
  54. Robert Spector. Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers. – М.: Perseus Books Group, 2003. – 304 с.
  55. Barbara A. Gutek. The Dynamics of Service : Reflections on the Changing Nature of Customer/Provider Interactions (Jossey-Bass Management Series). – М.: , 0. – 0 с.
  56. Ivy F. Hooks, Kristin A. Farry. Customer Centered Products: Creating Successful Products Through Smart Requirements Management. – М.: , 0. – 0 с.
  57. Thomas F. Wallace. Customer-Driven Strategy: Winning Through Operational Excellence. – М.: , 0. – 0 с.
  58. Richard J. Schonberger, Edward M., Jr. Knod. Synchroservice!: The Innovative Way to Build a Dynasty of Customers. – М.: , 0. – 0 с.
  59. Michael D. Basch. Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day. – М.: FT Press, 2003. – 0 с.
  60. Larry Wilson. Stop Selling, Start Partnering : The New Thinking About Finding and Keeping Customers. – М.: , 0. – 0 с.
  61. Stanley A. Brown. What Customers Value Most : How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers: Satisfied Customers, Increased Revenue, Improved Profitability. – М.: , 0. – 0 с.
  62. Jeffrey Peel. CRM: Redefining Customer Relationship Management (Enterprise Computing). – М.: Digital Press, 2002. – 320 с.
  63. Earl Naumann, Steven H. Hoisington. Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results. – М.: , 0. – 0 с.
  64. Stanley A. Brown. Customer Relationship Management: A Strategic Imperative in the World of E-Business. – М.: , 0. – 0 с.
  65. Fred Wiersema. The New Market Leaders: Who's Winning and How in the Battle for Customers. – М.: , 0. – 0 с.
  66. Stanley A. Brown, Moosha Gulycz. Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality. – М.: John Wiley and Sons, Ltd, 2002. – 320 с.
  67. Stanley A. Brown. Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability. – М.: , 0. – 0 с.
  68. Start Your Own Business Support Service (Entrepreneur Magazine's Start Up). – М.: Entrepreneur Press, 2003. – 110 с.
  69. Peter Vervest, Al Dunn. How to Win Customers in the Digital World: Total Action or Fatal Inaction. – М.: , 0. – 0 с.
  70. Jeffrey K. Pinto, Pekka Rouhiainen. Building Customer-Based Project Organizations. – М.: , 0. – 0 с.
  71. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
  72. John McKean, John McKean. Customers Are People: The Human Touch. – М.: , 0. – 0 с.
  73. Hidetaka Yoshimatsu. Internationalization, Corporate Preferences and Commercial Policy in Japan (Macmillan Business (Series).). – М.: , 0. – 0 с.
  74. Michael H. Lane. Customs Modernization and the International Trade Superhighway. – М.: , 0. – 0 с.
  75. Dr. Elaine Tatham, Chris Tatham, Dr. Jane Mobley. Customer Attitudes, Behavior, and the Impact of Communication Efforts. – М.: , 0. – 0 с.
  76. Gary Burchill, Christina Hepner Brodie. Voices into Choices. Acting on the Voice of the Customer. – М.: Joiner Assoc, 1997. – 448 с.
  77. M. Arthur Gillis. Technology For Bank Customers. – М.: , 0. – 0 с.
  78. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
  79. Fred Wiersema. The New Market Leaders: Who's Winning and How in the Battle for Customers. – М.: , 0. – 0 с.
  80. Alan S. Cleland, Albert V. Bruno. The Market Value Process : Bridging Customer & Shareholder Value (Jossey-Bass Business & Management Series). – М.: , 0. – 0 с.
  81. Rebecca L., Csp, Cmc Morgan. Calming Upset Customer: Staying Effective During Unpleasant Situations (Fifty-Minute Series.). – М.: , 0. – 0 с.
  82. Robert L. Jolles. Customer Centered Selling: Eight Steps to Success from the World's Best Sales Force. – М.: Fireside, Simon & Schuster, 0. – 370 с.
  83. Jeff Cox, Howard Stevens. Selling the Wheel: Choosing the Best Way to Sell for You, Your Company, Your Customers. – М.: , 0. – 0 с.
  84. Janos Fodor, Marc Roubens. Fuzzy Preference Modelling and Multicriteria Decision Support (Theory and Decision Library D:). – М.: Springer, 2001. – 276 с.
  85. Claudia Imhoff, Lisa Loftis, Jonathan G. Geiger. Building the Customer-Centric Enterprise: Data Warehousing Techniques for Supporting Customer Relationship Management. – М.: , 0. – 0 с.
  86. David Moschella. Customer-Driven IT: How Users Are Shaping Technology Industry Growth. – М.: , 0. – 0 с.
  87. Tapio Reponen. Information Technology Enabled Customer Service. – М.: , 0. – 0 с.
  88. Feargal Quinn. Crowning the Customer. – М.: Raphel Marketing, 2001. – 160 с.
  89. Shar McBee. To Lead is to Empower: Leadership to Empower Your Employees and Yourself. – М.: , 0. – 0 с.
  90. Thomas K. Wentz, Sally Francis. Transformational Change: How to Transform Mass Production Thinking to Meet the Challenge of Mass Customization. – М.: , 0. – 0 с.
  91. Ian H. Gordon. Competitor Targeting: Winning the Battle for Market and Customer Share. – М.: , 0. – 0 с.
  92. Vicki Lenz. The Saturn Difference: Creating Customer Loyalty In Your Company. – М.: , 0. – 0 с.
  93. James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger. The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees. – М.: , 0. – 0 с.
  94. Eric Marder. The Laws of Choice: Predicting Customer Behavior. – М.: Free Press, 1997. – 468 с.
  95. Michael W. Lowenstein. The Customer Loyalty Pyramid. – М.: , 0. – 0 с.
  96. James H. Donnell. 25 Management Lessons From the Customer's Side of the Counter. – М.: , 0. – 0 с.
  97. Gary Heil, Tom Parker, Deborah C. Stephens. One Size Fits One : Building Relationships One Customer and One Employee at a Time. – М.: , 0. – 0 с.
  98. The Editors of the Customer Communicator. Skillsharpener: Training for the Frontline (Skillsharpener). – М.: , 0. – 0 с.
  99. Vincent P. Barabba. Surviving Transformation: Lessons from GM's Surprising Turnaround. – М.: , 2004. – 0 с.
  100. Nigel Slack. Operations Management. – М.: , 2004. – 0 с.
  101. Greg Stielstra. PyroMarketing: The Four-Step Strategy to Ignite Customer Evangelists and Keep Them for Life. – М.: , 2005. – 256 с.
  102. Nitish Singh, Arun Pereira. The Culturally Customized Web Site: Customizing Web Sites for the Global Marketplace. – М.: , 2005. – 176 с.
  103. Sven D??ring. Search Processes in Tourism: Personalization Based on Preferences and Situations. – М.: , 2008. – 180 с.
  104. Fatima Alinvi. Customers??? Preferences of Insurance Services: How Could Insurance Companies Enhance their Ability of Meeting the Constant Changes in Customers??? Preferences?. – М.: , 2008. – 98 с.
  105. Custom. Publishing Cd–Rom D1 (WSE). – М.: , 1996. – 0 с.
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Лучшие результаты

Ничего не найдено

Дополнительные результаты

  1. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.

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