Результаты поиска

Лучшие результаты

1. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
   

Дополнительные результаты

1. Martyn R Pitt, Dimitrios Koufopoulos. Essentials of Strategic Management. – М.: , 2012. – 472 с.
   
2. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
3. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
4. Duane R. Milano, Milano, Charles S. Robnett, Duane R. Essentials of Accounting II Milano. The Essentials of Accounting I (Essentials). – М.: , 0. – 0 с.
   
5. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с.
   
6. Reginald Tomas Yu-Lee. Essentials of Capacity Management. – М.: , 0. – 0 с.
   
7. Bryan Bergeron. Essentials of Knowledge Management. – М.: Wiley, 2003. – 224 с.
   
8. William J. Baumol, Richard R. Nelson, Edward N. Wolff. Convergence of Productivity: Cross-National Studies and Historical Evidence. – М.: , 0. – 0 с.
   
9. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
   
10. Max Muller. Essentials of Inventory Management. – М.: , 0. – 0 с.
    
11. John C. Bergstrom, Kevin Boyle, Greg Poe, Kevin J. Boyle, Gregory L. Poe. The Economic Value of Water Quality (New Horizons in Environmental Economics). – М.: , 0. – 0 с.
    
12. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с.
    
13. Performance Measurement and Management Control : A Compendium of Research (Studies in Managerial and Financial Accounting, 12). – М.: , 0. – 0 с.
    
14. S. Ghosh. Advances in the Management of Organizational Quality, Volume 5. – М.: , 0. – 0 с.
    
15. Meeting Customer Needs (Chartered Management Institute Series). – М.: , 0. – 0 с.
    
16. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с.
    
17. Stanley A. Brown. Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability. – М.: , 0. – 0 с.
    
18. George Labovitz, Y. S. Chang, Victor Rosansky. Making Quality Work: A Leadership Guide for the Results-Driven Manager. – М.: , 0. – 0 с.
    
19. Mike Kirkham, Peggy Weiss, Bill Crawford. The Waiting Game: The Essential Guide for Wait Staff and Managers. – М.: , 0. – 0 с.
    
20. John Pearce Hardt, John P. Hardt, United States Congress Joint Economic Committee, Library of Congress Congressional Research Service. Russia's Uncertain Economic Future: With a Comprehensive Subject Index. – М.: , 0. – 0 с.
    
21. Ricardo R. Fernandez. Total Quality in Purchasing and Supplier Management. – М.: CRC Press, 1994. – 344 с.
    
22. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
23. Steven A. Melnyk, David R. Denzler. Operations Management: A Value-Driven Approach. – М.: , 0. – 0 с.
    
24. Brad Cleveland. ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals. – М.: Call Center Press, 2003. – 209 с.
    
25. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с.
    
26. Hedy Abromovitz, Les Abromovitz. Insuring QualityHow to Improve Quality, Compliance, Customer Service, and Ethics in the Insurance Industry. – М.: , 0. – 0 с.
    
27. Joseph D. Patton, William H. Bleuel. After the Sale: How to Manage Product Service for Customer Satisfaction and Profit. – М.: , 0. – 0 с.
    
28. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с.
    
29. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
30. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с.
    
31. Terry, Ph.D Riley, Terry Riley. C.H.A.R.M. School: Lessons in Customer Hostility and Rage Management. – М.: , 0. – 0 с.
    
32. Tony Carter. Many Thin Companies: The Change in Customer Dealings and Managers Since September 11, 2001. – М.: , 0. – 0 с.
    
33. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
    
34. Tony Carter. Many Thin Companies: The Change in Customer Dealings and Managers Since September 11, 2001. – М.: , 0. – 0 с.
    
35. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
36. Douglas B. Herron. Marketing Nonprofit Programs and Services : Proven and Practical Strategies to Get More Customers, Members, and Donors (JOSSEY BASS NONPROFIT & PUBLIC MANAGEMENT SERIES). – М.: , 0. – 0 с.
    
37. K. Douglas Hoffman, John E. G. Bateson. Essentials of Services Marketing: Concepts, Strategies and Cases. – М.: , 0. – 0 с.
    
38. Xiuli Chao, Masakiyo Miyazawa, Michael Pinedo. Queueing Networks: Customers, Signals and Product Form Solutions. – М.: , 0. – 0 с.
    
39. Economics of Property Management: The Building as a Means of Production. – М.: , 0. – 0 с.
    
40. Paul M. Swamidass. Encyclopedia of Production and Manufacturing Management. – М.: , 0. – 0 с.
    
41. Ashley Friedlein. Maintaining and Evolving Successful Commercial Web Sites: Managing Change, Content, Customer Relationships, and Site Measurement. – М.: , 0. – 0 с.
    
42. Olivia Parr Rud. Data Mining Cookbook: Modeling Data for Marketing, Risk and Customer Relationship Management. – М.: , 0. – 0 с.
    
43. Andrew E. Schwartz. Customer Service PowerPoint Content. – М.: , 0. – 0 с.
    
44. William C. Johnson. Superior Customer Value in the New Economy: Concepts and Cases, Second Edition. – М.: , 2004. – 0 с.
    
45. James R. Evans. The Management and Control of Quality (CD-ROM and InfoTrac). – М.: , 2004. – 0 с.
    
46. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
    
47. Jillian Mercer. May I Help You?: Great Customer Service for Small Business. – М.: , 2004. – 0 с.
    
48. David L. Goetsch. Effective Customer Service: Ten Steps for Technical Professions (NetEffect). – М.: , 2003. – 0 с.
    
49. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
    
50. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
51. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с.
    
52. The Society for Human Resource Management. The Essentials Of Negotiation (Business Literacy for Hr Professionals). – М.: , 2005. – 0 с.
    
53. Dianne M. Durkin. The Loyalty Advantage: Essential Steps To Energize Your Company, Your Customers, Your Brand. – М.: , 2005. – 0 с.
    
54. Peter N. T. Pang. Essentials of Manufacturing Engineering Management. – М.: iUniverse, 2004. – 564 с.
    
55. Milan Kratochvil. Growing Modular : Mass Customization of Complex Products, Services and Software. – М.: , 2005. – 0 с.
    
56. H. David Hennessey. Global Account Management : Creating Value. – М.: , 2003. – 0 с.
    
57. Michael Soon Lee. 111 Ways to Justify Your Commission: Value-Adding Strategies for Real Estate Agents and Brokers. – М.: Kaplan Publishing, 2007. – 240 с.
    
58. Mass Customization: Challenges and Solutions (International Series in Operations Research & Management Science). – М.: , 2006. – 304 с.
    
59. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
    
60. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с.
    
61. Robert Christie Mill. Restaurant Management: Customers, Operations, and Employees. – М.: Prentice Hall, 2006. – 464 с.
    
62. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
63. Vincent K. Omachonu, Joel E. Ross. Principles of Total Quality, Third Edition. – М.: , 2004. – 408 с.
    
64. Bill Carreira, Bill Trudell. Lean Six Sigma That Works: A Powerful Action Plan for Dramatically Improving Quality, Increasing Speed, And Reducing Waste. – М.: AMACOM/American Management Association, 2006. – 304 с.
    
65. Dipak Laha & Purnendu Mandal. Handbook of Computational Intelligence in Manufacturing and Production Management. – М.: Idea Group Reference, 2007. – 516 с.
    
66. Charles Hill, Gareth Jones. Essentials of Strategic Management. – М.: , 2008. – 244 с.
    
67. Bob E. Hayes. Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods. – М.: ASQ Quality Press, 2008. – 312 с.
    
68. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
69. Scott T. Young. Essentials of Operations Management. – М.: , 2009. – 456 с.
    
70. Peter Raulerson, Jean-Claude Malraison, Antoine Leboyer. Building Routes to Customers: Proven Strategies for Profitable Growth. – М.: , 2009. – 194 с.
    
71. Lynette Ryals. Managing Customers Profitably. – М.: , 2009. – 384 с.
    
72. Leonardo Inghilleri, Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. – М.: AMACOM/American Management Association, 2010. – 170 с.
    
73. Eve Light Honthaner. The Complete Film Production Handbook (+ CD-ROM). – М.: Focal Press, 2001. – 536 с.
    
74. Managing Customer Relationships on the Internet (International Business and Management). – М.: , 2005. – 318 с.
    
75. John McKean. Managing Customers Through Economic Cycles. – М.: , 2010. – 264 с.
    
76. Roberta (Robin) Russell. Operations Management: Creating Value Along the Supply Chain, 7e International Student Version. – М.: , 2011. – 0 с.
    
77. Stanley A. Brown. Breakthrough Customer Service. – М.: , 1998. – 452 с.
    
78. Linda Wilmshurst. Essentials of Child Psychopathology. – М.: , 2005. – 320 с.
    
79. Ashley Friedlein. Maintaining and Evolving Successful Commercial Web Sites: Managing Change, Content, Customer Relationships, and Site Measurement. – М.: Morgan Kaufmann, 2003. – 448 с.
    
80. Celine A. Saulnier. Essentials of Autism Spectrum Disorders Evaluation and Assessment. – М.: , 2012. – 288 с.
    
81. Elizabeth O. Lichtenberger. Essentials of Cognitive Assessment with KAIT and Other Kaufman Measures. – М.: , 2000. – 304 с.
    
82. Barry H. Cohen. Essentials of Statistics for the Social and Behavioral Sciences. – М.: , 2003. – 292 с.
    
83. Gary S. Goodman PhD. Monitoring, Measuring, and Managing Customer Service. – М.: , 2000. – 192 с.
    
84. Janelle Barlow. Branded Customer Service: The New Competitive Edge. – М.: , 2011. – 368 с.
    
85. Huimin Zhu. Research on Service and Customer Satisfaction of China Everbright Bank. – М.: , 2011. – 334 с.
    
86. Greg Brue. Six Sigma for Managers. – М.: McGraw-Hill, 2002. – 208 с.
    
87. Essentials Of Business Statistics. – М.: , 2011. – 0 с.
    
88. Japanese Verbs & Essentials Of Grammar, Third Edition. – М.: , 2011. – 160 с.
    
89. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с.
    
90. Value-Based Pricing: Drive Sales And Boost Your Bottom Line By Creating, Communicating And Capturing Customer Value. – М.: , 2011. – 288 с.
    
91. The Big Book Of Customer Service Training Games. – М.: , 2011. – 209 с.
    
92. Essentials Of Inventory Management. – М.: , 2011. – 272 с.
    
93. DEMING. THE ESSENTIAL DEMING: LEADERSHIP PRINCIPLES FROM THE FATHER OF TOTAL QUALITY MANAGEMENT. – М.: , 2013. –  с.
    
94. Mitao Ohga and Sudath Chaminda Siriwardane. Fatigue Life of Steel Structures under Service and Ultimate Loadings. – М.: LAP Lambert Academic Publishing, 2011. – 176 с.
    
95. Diego Palano. Management of a high mix production system with interdependent demands. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
    
96. Chieh-Lu Li. Cross-cultural Customer Service in Recreation Management. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
    
97. Yewunetu Malefia,Tadesse Ayele and Belaynew Taye. Utilization Of Maternal Heath Care Services And Associated Factors. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
    
98. Jyotiba Kumbhar,Dadabhau Yadav and Vasant Pokharkar. Resource Efficiency and Price Parity of Principal Crops in Maharashtra. – М.: Scholars' Press, 2013. – 164 с.
    
99. Menberu Kitila. Effect of intra-row plant spacing and Variety on tomato fruit yield. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
    
100. Shishir Kumar Munshi. Effect of municipal solid waste compost and fertilizers. – М.: LAP Lambert Academic Publishing, 2012. – 208 с.
     
101. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
102. Balamuralidhara V,Dr.T.M. Pramod Kumar and Valluru Ravi. Handbook of quality control tests for sterile products. – М.: LAP Lambert Academic Publishing, 2012. – 56 с.
     
103. Shewfang Shieh. Impact of Customer Satisfaction and Switching Costs on Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
     
104. Majiyd Hamis Suru. Essentials of Educational Projects. – М.: LAP Lambert Academic Publishing, 2013. – 380 с.
     
105. Abdullah Bagc?. Application of Total Quality Management in Teacher Unions in Turkey. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.
     
106. Munir Zahirovic. Risks of Investing in Software Engineering and Price of Its Failure. – М.: LAP Lambert Academic Publishing, 2014. – 164 с.
     
107. Kalimullah Khan. UX in mobile phones to ensure customer satisfaction and loyalty. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     
108. Bello Olayiwola Wasiu. Service Quality of Educational-Related E-Service in Nigeria. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
     
109. Katherine Fulgence. Factors influencing Customer Satisfaction with Internet Banking. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
110. Ida Berndtros and Olivia Berggren. Can metrology be value-based?. – М.: LAP Lambert Academic Publishing, 2012. – 380 с.
     
111. Getnet Tilahun Wagye. Service Quality On Customer Satisfaction And Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
     
112. Angelos Menelaou. Enhancement of Productivity Through IT Tools and Process Management. – М.: LAP Lambert Academic Publishing, 2011. – 144 с.
     
113. Sharareh Mansouri Jajaee. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
     
114. Stig-Endre Elvevoll. Customer innovativeness and selling performance. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
     
115. Asad Rehman. Influence Of Reference Groups On Product And Brand Choice Decisions. – М.: LAP Lambert Academic Publishing, 2012. – 276 с.
     
116. Jilson Zimuto. The contribution of ‘soft Ps’ to retained revenue in retailing. – М.: LAP Lambert Academic Publishing, 2012. – 56 с.
     
117. Kiran Gangaiah0,Ramappa K.B. and Kadakol A.M. Essentials of services Marketing. – М.: LAP Lambert Academic Publishing, 2013. – 264 с.
     
118. Kindye Essa Mustofa and Mohammed Kassie Abebe. Effect of After Sales Service on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
119. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
120. Daniel Nukpezah and Cephas Nyumuyo. What Drives Customer Loyalty and Profitability?. – М.: LAP Lambert Academic Publishing, 2010. – 84 с.
     
121. Michael Busler. Celebrity Endorsements and Consumer''s Perception of Product Quality. – М.: LAP Lambert Academic Publishing, 2010. – 148 с.
     
122. Frank Kojo Kuranchie. Customer Retention and Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
123. Zeeshan Akbar. Impact of Marketing Communication and Price Deals on Brand Equity. – М.: LAP Lambert Academic Publishing, 2011. – 72 с.
     
124. Josphat Manyeruke. An analysis of the impact of university expansion on service quality. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
125. Jigar Shah and Rakesh Bhavsar. Supply Chain Management - A Key to Value Creation in Pharma Industries. – М.: LAP Lambert Academic Publishing, 2013. – 60 с.
     
126. Henry Kyambalesa. Customer Service in the 21st Century. – М.: LAP Lambert Academic Publishing, 2012. – 280 с.
     
127. Nadav Goldschmidt. Managing Customer Expectations. – М.: LAP Lambert Academic Publishing, 2009. – 120 с.
     
128. Sarah Mwangi,Acquillars Kalio and Isaac Ochieng. Management Policies Applied in Processing Claims,A Case of NSSF Nakuru. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
129. Alireza Miremadi and Ali Beheshtinejad. Customer Loyalty and Retention for High Tech Product. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
130. Ashwani Kumar. Supply Chain Management. – М.: LAP Lambert Academic Publishing, 2013. – 372 с.
     
131. Rupinder Kaur Gill and Ritu Lehal. People Management in Life Insurance Corporation of India. – М.: LAP Lambert Academic Publishing, 2010. – 252 с.
     
132. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
133. Olani Dereje. Quality Public Service and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
     
134. M. Ali Ulku. Analysis of Shipment Consolidation. – М.: LAP Lambert Academic Publishing, 2010. – 104 с.
     
135. Hsiao-Fan Wang and Wei-Kuo Hong. Managing Customer Profitability in a Saturated and Competitive Market. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
136. Tarirai Dandira. Production of Poor Quality Textile Merchandise: A Case Study of Gweru. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     
137. Oyelakin Ogungbade. Patterns of Street-Begging,Support Services and Vocational Aspirations. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
     
138. B. Venkat Rao. A Study on the Value Pattern of Teachers in Prakasam District. – М.: LAP Lambert Academic Publishing, 2013. – 156 с.
     
139. M. Thukaram. A Study of Customer Services in Regional Rural Banks. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
     
140. Faizan Mohsan. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Специализированный модуль FS-CD. Collections and Disbursements - "Сборы и Выплаты" и его возможности. О.А. Глущенко, "Финансовый менеджмент в страховой компании", № 2, II квартал 2007.
5. Бюджетирование страховой компании на базе Oracle Enterprise Planning and Budgeting. Д.В. Лесоводский, "Финансовый менеджмент в страховой компании", № 3, III квартал 2006.
6. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
7. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
8. Партнерство вместо подчинения. интервью с Дезо Хорватом, деканом Schulich School of Business. Р. Крецул, "Кадровый менеджмент", № 1, февраль 2006.
9. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
10. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
11. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
12. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
13. Product placement и скрытая реклама. Е.В. Измайлова, "Законодательство", N 8, август 2012 г.
14. Медицинская информатика в Web of Science: доля России в мировом публикационном потоке. Н.Г. Куракова, Л.А. Цветкова, "Врач и информационные технологии", № 4, июль-август 2012.
15. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
16. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
17. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
18. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
19. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
20. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
21. Risk-based pricing: посткризисные тенденции. А.В. Гидулян, "Банковское кредитование", N 1, январь-февраль 2012 г.
22. Ужин в темноте в стиле Малевича и Новый год в Хаммере". Что может выть лучше?". интервью с Н. Саниной, индивидуальным предпринимателем и креативным директором компании "San and stars". М. Сипатова, "Арсенал предпринимателя", N 12, декабрь 2011 г.
23. На пути к новому стандарту в торговом финансировании. интервью с А.  Кастерманом, руководителем Trade and Supply Chain, SWIFT, сопредседателем рабочей группы ICC-BPO. Э. Шакирова, "Международные банковские операции", N 4, октябрь-декабрь 2011 г.
24. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
25. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
26. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
27. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
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