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  1. Dr. Daniel R. Price. Your Customer $ystem. – М.: , 0. – 0 с.

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  1. Gerald Zaltman. How Customers Think: Essential Insights into the Mind of the Market. – М.: Harvard Business School Press, 2003. – 352 с.
  2. Charles D. Schewe, Alexander Hiam. The Portable MBA in Marketing. – М.: Wiley, 1998. – 498 с.
  3. Stan Davis and David McIntosh. The Art of Business: Make All Your Work A Work of Art. – М.: , 2012. – 224 с.
  4. Mukhiya Gurung (Mike G.). Power of Web Marketing: Key Strategies To Grow Your Business Online. Your Customers Are Looking For You Online... Can They Find You?. – М.: , 2012. – 74 с.
  5. Alison Thompson. Social Media Post Ideas for 365 Days of the Year: List of Over 3500 Holidays, Observances, and Special Events You Can Post About on Facebook, Twitter, Pinterest, and LinkedIn (Volume 1). – М.: , 2012. – 158 с.
  6. Paul R. Timm. 50 Powerful Ideas You can Use to Keep Your Customers: 3rd Edition. – М.: , 2012. – 184 с.
  7. Terry Lydon, Mitchell Levy. # SUCCESSFUL CORPORATE LEARNING tweet Book01: Profitable Training by Optimizing Your Customer and Partner Education Organization. – М.: , 2012. – 114 с.
  8. Jason Lohman. Video Internet Marketing: Making Your Presence Known On The Internet. – М.: , 2012. – 26 с.
  9. Michael Hinshaw, Bruce Kasanoff. Smart Customers, Stupid Companies: Why Only Intelligent Companies Will Thrive, and How To Be One of Them. – М.: , 2012. – 200 с.
  10. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
  11. Mr Otoabasi Umonting. How To Use Freebies To Connect With Your Customers And Grow Your Business: What Giving Can Do For You And Your Business (Volume 74). – М.: , 2012. – 86 с.
  12. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
  13. Mike Pierce. Mobile Marketing For Local Business: Be Found Where Your Customers Are Looking. – М.: , 2012. – 62 с.
  14. Jim Ware. The Psychology of Money : An Investment Manager's Guide to Beating the Market (Wiley Finance). – М.: , 0. – 0 с.
  15. Paul Shaw. E-Business Privacy and Trust: Planning and Management Strategies. – М.: , 0. – 0 с.
  16. Carol S. Frischer. Collections Made Easy: Fast, Efficient, Proven Techniques to Get Cash from Your Customers. – М.: , 0. – 0 с.
  17. Thelma L. Horton. Write an EBook: Create Passive Income Streams for Your Business. – М.: , 2012. – 68 с.
  18. Shiv Singh, Stephanie Diamond. Social Media Marketing For Dummies. – М.: , 2012. – 408 с.
  19. Lior Arussy. The Experience! How to Wow Your Customers and Create a Passionate Workplace. – М.: CMP Books, 2002. – 128 с.
  20. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
  21. Ken Smith. Pay Attention! I'm Your Customer ... and the Reason You're in Business. – М.: , 0. – 0 с.
  22. John Mariotti. The Shape Shifters: Continuous Change for Competitive Advantage. – М.: , 0. – 0 с.
  23. RON WILLINGHAM. Integrity Selling for the 21st Century : How to Sell the Way People Want to Buy. – М.: , 0. – 0 с.
  24. Donald Cyr, Douglas Gray. Marketing Your Product (Self-Counsel Business (Paperback)). – М.: , 0. – 0 с.
  25. John McKean. Information Masters: Secrets of the Customer Race. – М.: , 0. – 0 с.
  26. Sandy Fekete, LeeAnna Keith. Companies Are People, Too : Discover, Develop, and Grow Your Organization's True Personality. – М.: , 0. – 0 с.
  27. Thomas P. Reilly, Tom Reilly. The Value Added Organization : Becoming a Value Added Peak Competitor. – М.: , 0. – 0 с.
  28. Darby Checketts. Baseball, Bouillabaisse, and the Best of Class: How to Increase Your Personal Power Energize Your Team and Astonish Your Customers. – М.: , 0. – 0 с.
  29. Franklin Covey. Franklin Covey Style Guide for Business and Technical Communication (+ CD-ROM). – М.: Franklin Covey, 0. – 448 с.
  30. Jaclyn Easton. Going Wireless: Transform Your Business with Mobile Technology. – М.: , 0. – 0 с.
  31. Wayne Vanwyck. Pure Selling : The Basics (Self-Counsel Business Series). – М.: , 0. – 0 с.
  32. Jill Dyche. The CRM Handbook: A Business Guide to Customer Relationship Management. – М.: Addison Wesley, 2002. – 312 с.
  33. Ron Zemke, Kristin Anderson. Delivering Knock Your Socks Off Service. – М.: , 0. – 0 с.
  34. M. Larry Shillito, M Larry Shillito. Acquiring, Processing, and Deploying Voice of the Customer. – М.: , 0. – 0 с.
  35. Brad VanАuken. Brand Aid. An Easy Reference Guide to Solving Your Toughest Branding Problems and Strengthening Your Market Position. – М.: AMACOM/American Management Association, 2003. – 320 с.
  36. Stanley A. Brown. What Customers Value Most : How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers: Satisfied Customers, Increased Revenue, Improved Profitability. – М.: , 0. – 0 с.
  37. Suzanne F. Pitner. Selling Old Books the New Dot Com Way: Your Guide to Starting and Running an Internet Bookselling Business. – М.: Writers Club Press, 2000. – 128 с.
  38. Stanley A. Brown, Moosha Gulycz. Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality. – М.: John Wiley and Sons, Ltd, 2002. – 320 с.
  39. Gary Burchill, Christina Hepner Brodie. Voices into Choices. Acting on the Voice of the Customer. – М.: Joiner Assoc, 1997. – 448 с.
  40. Alan S. Cleland, Albert V. Bruno. The Market Value Process : Bridging Customer & Shareholder Value (Jossey-Bass Business & Management Series). – М.: , 0. – 0 с.
  41. Jeff Cox, Howard Stevens. Selling the Wheel: Choosing the Best Way to Sell for You, Your Company, Your Customers. – М.: , 0. – 0 с.
  42. Shar McBee. To Lead is to Empower: Leadership to Empower Your Employees and Yourself. – М.: , 0. – 0 с.
  43. Elliot Ettenberg, Elliott Ettenberg. The Next Economy : Will You Know Where Your Customers Are?. – М.: , 0. – 0 с.
  44. Uly Meixner, Erich Mock. The "OH Norman" Diary: The Moment of Truth - Selling to Your Customer's Needs. – М.: , 0. – 0 с.
  45. Hans Peter Brondmo. The Engaged Customer: Using the New Rules of Internet Direct Marketing to Create Profitable Customer Relationships. – М.: , 0. – 0 с.
  46. David P. Snyder. How to Mind Read Your Customers. – М.: , 0. – 0 с.
  47. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones. – М.: , 0. – 0 с.
  48. Ron Kaufman. Up Your Service Insights. – М.: , 0. – 0 с.
  49. Dr. Daniel R. Price. Your Customer $ystem. – М.: , 0. – 0 с.
  50. Doug Malouf. How to KISS and Keep Your Customers. – М.: , 0. – 0 с.
  51. Lynn M. Thomas. Irresistible Businesses: Dazzling And Delighting Customers For Life!. – М.: , 0. – 0 с.
  52. Harry Alder. Mind to Mind Marketing: Communicate With your Customers and Create a 'Segment of One'. – М.: , 0. – 0 с.
  53. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
  54. William J. Pardee. To Satisfy & Delight Your Customer: How to Manage for Customer Value. – М.: , 0. – 0 с.
  55. Harry Washburn, Kim Wallace. Why People Don't Buy Things: Five Proven Steps to Connect with Your Customers and Dramatically Increase Your Sales. – М.: , 0. – 0 с.
  56. Frank Bradley. Strategic Marketing : In the Customer Driven Organization. – М.: , 0. – 0 с.
  57. Steve Yastrow. Brand Harmony: Achieving Dynamic Results by Orchestrating Your Customer's Total Experience. – М.: , 0. – 0 с.
  58. Gary Hawkins. Building the Customer Specific Retail Enterprise. – М.: , 0. – 0 с.
  59. Denison Hatch. Method Marketing: How to Make a Fortune by Getting Inside the Heads of Your Customers. – М.: , 0. – 0 с.
  60. John J. Paul, Sheryl R. Paul. Achieving Customer Delight in Your Organization: Positioning Your Organization to Stand Out, Field Book. – М.: , 0. – 0 с.
  61. Torsten H. Nilson. Customize the Brand : Make it more desirable and profitable. – М.: , 0. – 0 с.
  62. Carla B. Furlong. Marketing for Keeps : Building Your Business by Retaining Your Customers. – М.: , 0. – 0 с.
  63. Harry Webber. Divide and Conquer : Target Your Customers Through Market Segmentation. – М.: , 0. – 0 с.
  64. Mary Christensen, Wayne Christensen. Make Your First Million in Network Marketing: Proven Techniques You Can Use to Achieve Financial Success. – М.: , 0. – 0 с.
  65. Gene Bedell. Three Steps to Yes: The Gentle Art of Getting Your Way. – М.: , 0. – 0 с.
  66. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
  67. G. Lee Mikules. How to Use Your Business Cards for Success. – М.: , 2003. – 0 с.
  68. Robert Craven. Customer Is King: How To Exceed Their Expectation (Virgin Business Guides). – М.: , 2005. – 0 с.
  69. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
  70. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
  71. Dianne M. Durkin. The Loyalty Advantage: Essential Steps To Energize Your Company, Your Customers, Your Brand. – М.: , 2005. – 0 с.
  72. Douglas Atkins. The Culting of Brands : Turn Your Customers into True Believers. – М.: , 2005. – 0 с.
  73. Richard Hammond. Smart Retail: How to Turn Your Store into a Sales Phenomenon. – М.: , 2003. – 0 с.
  74. Colin Shaw. Revolutionize Your Customer Experience. – М.: Palgrave Macmillan, 2004. – 224 с.
  75. T. Scott Gross. Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life. – М.: Kaplan Publishing, 2004. – 224 с.
  76. John Stanley. Think For Your Customer. – М.: , 2005. – 0 с.
  77. Cody Flecker. Collect Your Money : A Guide to collecting Ourstanding Accounts Receivable for your business. – М.: , 2003. – 0 с.
  78. Judy Allen. Marketing Your Event Planning Business: A Creative Approach to Gaining the Competitive Edge. – М.: John Wiley and Sons, Ltd, 2004. – 272 с.
  79. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series). – М.: , 2007. – 256 с.
  80. Nancy Spears. Buddha: 9 to 5: The Eightfold Path to Enlightening Your Workplace and Improving Your Bottom Line. – М.: , 2007. – 184 с.
  81. Ron Willingham. Integrity Service: Treat Your Customers Right-Watch Your Business Grow. – М.: , 2005. – 288 с.
  82. Robyn Waters. The Trendmaster's Guide: Get a Jump on What Your Customer Wants Next. – М.: , 2005. – 144 с.
  83. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с.
  84. Ray Pelletier. It's All About Service: How to Lead Your People to Care for Your Customers. – М.: , 2005. – 256 с.
  85. DL Byron, Steve Broback. Publish and Prosper: Blogging for Your Business. – М.: , 2006. – 208 с.
  86. Robert Brunner, Stewart Emery, Russ Hall. Do You Matter? How Great Design Will Make People Love Your Company. – М.: , 2008. – 256 с.
  87. Lee J. Colan. Engaging the Hearts and Minds of All Your Employees: How to Ignite Passionate Performance for Better Business Results. – М.: , 2008. – 204 с.
  88. David LaBonte. Shiny Objects Marketing: Using Simple Human Instincts to Make Your Brand Irresistible. – М.: John Wiley and Sons, Ltd, 2008. – 224 с.
  89. Cindy L. Shebley. 5 Steps to Success: Sell Your Products on the Internet. – М.: , 2008. – 204 с.
  90. David Frederick Ross. The Intimate Supply Chain: Leveraging the Supply Chain to Manage the Customer Experience (Series on Resource Management). – М.: , 2008. – 304 с.
  91. Dave Kahle. Question Your Way to Sales Success: Gain the Competitive Edge and Make Every Answer Count. – М.: , 2008. – 224 с.
  92. Lance Jepsen. Internet Marketing-Profits That Lie Hidden In Your Website: How To Triple Your Web Sales In 25 Days. – М.: , 2008. – 184 с.
  93. Nancy Friedman. How to Get Your Customers Swearing by You, Not at You. – М.: , 2008. – 154 с.
  94. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.
  95. Jennie Deneka. Creating an Informed Customer Service Model: Using Action Research. – М.: , 2008. – 104 с.
  96. Gerard Blokdijk, Ivanka Menken. Capacity Management Handbook, Monitor, Analyze, Tune, Manage Demand and Plan Your Organizations IT Capacity Demands Best Practices Handbook - Ready to use bringing Theory into Action. – М.: , 2008. – 104 с.
  97. Linda Goodman, Michelle Helin. Why Customers Really Buy: Uncovering the Emotional Triggers That Drive Sales. – М.: , 2009. – 256 с.
  98. Jonathan M. Tisch. Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience. – М.: , 2009. – 256 с.
  99. John N. Brennan. Consultive Selling: Close more sales, build trust and improve customer loyalty through consultative sales processes and skills. – М.: , 2009. – 184 с.
  100. Jackie Jarvis. 85 Inspiring Ways to Market Your Small Business. – М.: How to Books, 2007. – 256 с.
  101. Marcia Layton Turner. The Unofficial Guide® to Marketing Your Small Business. – М.: , 2006. – 312 с.
  102. John Jantsch. The Referral Engine: Teaching Your Business to Market Itself. – М.: Portfolio Hardcover, 2010. – 256 с.
  103. Jill Konrath. SNAP Selling: Speed Up Sales and Win More Business with Today's Frazzled Customers. – М.: , 2010. – 320 с.
  104. Gregory P. Smith. Fired Up! Leading Your Organization to Achieve Exceptional Results. – М.: , 2010. – 247 с.
  105. Dan Ramsey, Judy Ramsey. The Everything Guide to Starting and Running a Retail Store: All you need to get started and succeed in your own retail adventure (Everything Series). – М.: , 2010. – 290 с.
  106. Brently Clemantin. How To Start A Successful Online Business Even If You Have A Limited Budget & Have No Experience!: Secrets To Making Your Dream Of Owning A Business A ... It At A Very Low Cost Revealed (Volume 1). – М.: , 2010. – 122 с.
  107. Ronald J. Baker. Measure What Matters to Customers: Using Key Predictive Indicators. – М.: Wiley, 2006. – 208 с.
  108. Blake Webster. Make-Money-Online Series: How to Start Your Online Photography Store: Step-by-Step Guide to Selling Your Photos Online. – М.: , 2010. – 114 с.
  109. Jon Spoelstra. Marketing Outrageously Redux: How to Increase Your Revenue by Staggering Amounts. – М.: Bard Press, 2011. – 272 с.
  110. Adi W Suandharu. Search Marketing For Small Business: All You Need To Know To Build Mass Exposure For Your Small Business With Internet. – М.: , 2011. – 312 с.
  111. Brently Clemantin. How To Take Care Of Your Fish Tank Aquarium Simply & Easily!: Aquarium Care In A Snap! (Volume 1). – М.: , 2010. – 98 с.
  112. W J Pardee. To Satisfy & Delight Your Customer – How to Manage for Customer Value. – М.: , 1996. – 290 с.
  113. Bill Stinnett. Think Like Your Customer: A Winning Strategy To Maximize Sales By Understanding And Influencing How And Why Your Customers Buy. – М.: McGraw-Hill, 2004. – 288 с.
  114. The Mind Of The Customer. – М.: , 2011. – 304 с.
  115. Selling Results!: The Innovative System For Maximizing Sales By Helping Your Customers Achieve Their Business Goals. – М.: , 2011. – 304 с.
  116. Engaging The Hearts And Minds Of All Your Employees: How To Ignite Passionate Performance For Better Business Results. – М.: , 2011. – 204 с.
  117. How To Make Money With Youtube: Earn Cash, Market Yourself, Reach Your Customers, And Grow Your Business On The World'S Most Popular Video-Sharing Site. – М.: , 2011. – 240 с.
  118. Why Customers Don'T Do What They'Re Supposed To And What To Do About It. – М.: , 2011. – 223 с.
  119. Open-Question Selling: Unlock Your Customer'S Needs To Close The Sale... By Knowing What To Ask And When To Ask It. – М.: , 2011. – 224 с.
  120. Where'S Your Wow?: 16 Ways To Make Your Competitors Wish They Were You!. – М.: , 2011. – 192 с.
  121. Service Innovation: How To Go From Customer Needs To Breakthrough Services. – М.: , 2011. – 304 с.
  122. Accelerate The Sale: Kick-Start Your Personal Selling Style To Close More Sales, Faster. – М.: , 2011. – 288 с.
  123. Likeable Social Media: How To Delight Your Customers, Create An Irresistible Brand, And Be Generally Amazing On Facebook (& Other Social Networks). – М.: , 2011. – 256 с.
  124. Get Rich With Apps!: Your Guide To Reaching More Customers And Making Money Now. – М.: , 2011. – 240 с.
  125. Please Every Customer: Delivering Stellar Customer Service Across Cultures. – М.: , 2011. – 304 с.
  126. The Hyper-Social Organization: Eclipse Your Competition By Leveraging Social Media. – М.: , 2011. – 320 с.
  127. Take Your Sales To The Next Level: Advanced Skills To Build Stronger Relationships And Close More Deals. – М.: , 2011. – 224 с.
  128. Customer Service Training 101. – М.: , 2011. – 224 с.
  129. 1001 Ways To Market Your Services. – М.: , 2011. – 400 с.
  130. Paul Cherry. Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants. – М.: AMACOM/American Management Association, 2006. – 182 с.
  131. Do You Want To Keep Your Customers Forever?. – М.: , 2011. – 64 с.
  132. John Wellemin. Successful Customer Care In a Week A Teach Yourself Guide (Teach Yourself: Business). – М.: , 2012. – 128 с.
  133. DASU. THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER'S BUSINESS. – М.: , 2013. –  с.
  134. MORSE. DISCOVERING THE SERVICE IMPERATIVE: HOW UNDERSTANDING YOUR CUSTOMERS CAN SAVE YOUR BUSINESS. – М.: , 2014. –  с.
  135. Mohammad Sadegh Ghasemi. Improving Customer Knowledge Management through online games. – М.: LAP Lambert Academic Publishing, 2011. – 132 с.
  136. Gyani Malla Shah. Customer Account Profitability. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
  137. John Warrillow. The Automatic Customer: Creating a Subscription Business in Any Industry. – М.: Portfolio Penguin, 2015. – 224 с.
  138. Jack Mitchell. Hug Your Customers : The Proven Way to Personalize Sales and Achieve Astounding Results. – М.: Hachette Book Group, 2015. – 318 с.
  139. Aldo Cundari. Customer??“Centric Marketing: Build Relationships, Create Advocates, and Influence Your Customers. – М.: , 2015. –  с.
  140. Robbie Kellman Baxter. The Membership Economy: Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue. – М.: McGraw-Hill Education, 2015. – 272 с.

Лучшие результаты

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Дополнительные результаты

  1. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.

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