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Результаты поиска Лучшие результаты Kenneth Lawrence. Applications of Management Science, Volume 15. – М.: , 2012. – 313 с. Mr. Phil Gerbyshak. Service Desk Manager's Crash Course. – М.: , 2012. – 108 с. Michael Pidd. Measuring the Performance of Public Services: Principles and Practice. – М.: , 2012. – 332 с. Paul Seidenstat. Contracting Out Government Services (Privatizing Government: An Interdisciplinary Series). – М.: , 0. – 0 с. Gloria D. Heinemann, Antonette M. Zeiss. Team Performance in Health Care: Assessment and Development (Issues in the Practice of Psychology). – М.: , 0. – 0 с. Peter S. Pande, Robert P. Neuman, Roland R. Cavanagh. The Six Sigma Way Team Fieldbook: An Implementation Guide for Process Improvement Teams. – М.: , 0. – 0 с. Daniel I. Kaplan. Service Success! Lessons From a Leader on How to Turn Around a Service Business. – М.: , 1994. – 262 с. Vaughan Merlyn, John Parkinson. Development Effectiveness: Strategies for IS Organizational Transition. – М.: , 0. – 0 с. Management Ideas (In Brief). – М.: , 0. – 0 с. Helen F. Ladd, John Yinger. America's Ailing Cities: Fiscal Health and the Design of Urban Policy. – М.: , 0. – 0 с. M. Joseph Sirgy, A. Coskun Samli. New Dimensions in Marketing/Quality-of-Life Research. – М.: , 0. – 0 с. Marc J. Epstein, John Y. Lee, Kay M. Poston. Advances in Management Accounting, Volume 7. – М.: , 0. – 0 с. Brad Cleveland. ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals. – М.: Call Center Press, 2003. – 209 с. Claude W. Burrill, Johannes Ledolter. Achieving Quality Through Continual Improvement. – М.: , 0. – 0 с. James F. Cali. TQM for Purchasing Management. – М.: , 0. – 0 с. Fiorenzo Franceschini. Advanced Quality Function Deployment. – М.: , 0. – 0 с. Roland T. Rust, Richard L. Oliver. Service Quality: New Directions in Theory and Practice. – М.: , 0. – 0 с. Metin Feridun, M. Feridun, Gilbert Babin. Management Technologies for E-Commerce and E-Business Applications: 13th Ifip/IEEE International Workshop on Distributed Systems: Operations and Management, Dsom 2002, Montreal, Canada, October 2002 : Proceedings (LECTURE NOTES IN COMPUTER SCIENCE). – М.: , 0. – 0 с. John S Oakland. Oakland on Quality Management, Third Edition. – М.: , 2004. – 0 с. Edward E. Sanders, Timothy H. Hill, Donna J. Faria. Understanding Foodservice Cost Control: An Operational Text for Food, Beverage, and Labor Costs (3rd Edition). – М.: , 2007. – 640 с. John S Oakland, Marton Marosszeky. Total Quality in the Construction Supply Chain. – М.: , 2006. – 384 с. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с. H. Fred Walker, Ahmad K. Elshennawy, Bhisham C. Gupta, Mary McShane Vaughn. The Certified Quality Inspector Handbook. – М.: , 2008. – 456 с. Bob E. Hayes. Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods. – М.: ASQ Quality Press, 2008. – 312 с. Rooma R. Ramsaran-Fowdar, Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius: A multi- expectations framework. – М.: , 2010. – 148 с. Muhanad Fakhri. Quality Management Systems Design and Implementation: Garri4 Power Plant Project as A Model, Sudan. – М.: , 2010. – 124 с. ANTONIO LOBO. Marketing of Luxury Cruise Liners: Segmentation, Satisfaction and Future Patronage of Cruise Travellers. – М.: , 2010. – 164 с. Theodore H. Poister. Measuring Performance in Public and Nonprofit Organizations. – М.: , 2003. – 320 с. Lin Cai. Multimedia Services in Wireless Internet. – М.: , 2009. – 290 с. Pramode K. Verma, Ling Wang. Voice over IP Networks: Quality of Service, Pricing and Security (Lecture Notes in Electrical Engineering). – М.: , 2011. – 200 с. Gerald R. Ash. Traffic Engineering and QoS Optimization of Integrated Voice & Data Networks. – М.: Morgan Kaufmann, 2006. – 512 с. Nancy Khurma. Analysis, Modeling and Improvement of Patient Discharge Process. – М.: LAP Lambert Academic Publishing, 2010. – 112 с. A. K. M. Harun-Ur-Rashid. E-Banking Services. – М.: LAP Lambert Academic Publishing, 2011. – 92 с. Yannis Benlachtar. Advanced Performance Monitoring in All-Optical Networks. – М.: LAP Lambert Academic Publishing, 2010. – 232 с. Ismail Khan Khattak and Sheikh Fakhar Uddin. Spectrum Selection Technique to Satisfy the QoS Requirement in CR. – М.: LAP Lambert Academic Publishing, 2013. – 56 с. Imdad Khan. Diversity and MIMO for Body-Centric Wireless Communications. – М.: LAP Lambert Academic Publishing, 2011. – 280 с. Luigi Parise. Electrical Service Continuity in Complex Power Systems. – М.: LAP Lambert Academic Publishing, 2014. – 172 с. Manveen Kaur. Moments Of Queue Length In M/M[k]/1 Queue using Recursive Formula. – М.: LAP Lambert Academic Publishing, 2013. – 84 с. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с. Helby Paul. Design of a Mobile Care Unit for Rural Area. – М.: LAP Lambert Academic Publishing, 2011. – 68 с. Tolulade Ademisoye and Adeshina Alimi. Optical Fibre Network Access Optimisation. – М.: LAP Lambert Academic Publishing, 2013. – 72 с. Anil Acharya and Mukand S. Babel. Study of Existing Water Supply System of Kathmandu Valley. – М.: LAP Lambert Academic Publishing, 2010. – 152 с. Krystel Castillo-Villar. Supply Chain Network Design Including the Cost of Quality. – М.: LAP Lambert Academic Publishing, 2012. – 212 с. KIMON P. AFSARIDIS. Investigation of residual stresses in a High pressure die casted part. – М.: LAP Lambert Academic Publishing, 2010. – 88 с. Lei Zhou. Sustainable Private Finance Initiative Projects in the UK. – М.: Scholars' Press, 2014. – 260 с. Nandish Upadhyay. Quality of Service Provided by Hospitals. – М.: LAP Lambert Academic Publishing, 2012. – 92 с. Teressa Urgessa. A Critical Evaluation of Micro Finance Measurement Tools. – М.: LAP Lambert Academic Publishing, 2012. – 60 с. Naomi Dalitso Kachoka. Measuring Service Quality In Academic Libraries. – М.: LAP Lambert Academic Publishing, 2012. – 196 с. Wan Rafidah Binti Wan Muhammad Khalid,Lai Sue Yi and Soon Lean Keng. Caesarean Women's Satisfaction Level. – М.: LAP Lambert Academic Publishing, 2012. – 60 с. Genti Kromidha,Abdulla Diku and Ylli Hoxha. Best practices of shrub management in Albania. – М.: LAP Lambert Academic Publishing, 2012. – 128 с. Kanwal Naeem,Badar Naseem Siddiqui and Ishrat Fatima. ICTs, Food Security and Small Farmers. – М.: LAP Lambert Academic Publishing, 2014. – 172 с. Heba Elbasiouny and Fathy Elbehiry. Basics of Soil Quality. – М.: LAP Lambert Academic Publishing, 2014. – 64 с. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с. Tooraj Najafabadipour. Operating Performance and Level of Service in Public Transportation. – М.: LAP Lambert Academic Publishing, 2013. – 160 с. Despina Learmonth. Increasing Wellbeing and Service capacity through Computerised CBT. – М.: LAP Lambert Academic Publishing, 2011. – 176 с. Hala Ali. Patients' Perceptions as Indicators of Quality of Nursing Services. – М.: LAP Lambert Academic Publishing, 2014. – 68 с. Sahar Lamadah,Nahed El- Nagger and Hoda Mohamed. Women's Perspectives Regarding the Quality of Postpartum Nursing Care. – М.: LAP Lambert Academic Publishing, 2014. – 92 с. Amjad Al-Nasser. Measuring Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 116 с. Hadi Ganjalikhan Hakemi and Sajad Ebrahimi Meimand. Measuring Service Quality and It's Impact on Tourists' Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 104 с. ROGER A. ATINGA. A CRITIQUE OF QUALITY HEALTHCARE MANAGEMENT IN GHANAIAN HOSPITALS. – М.: LAP Lambert Academic Publishing, 2011. – 132 с. Bhumika Talwar and Aviral Sharma. Improving Quality of Hospital Services. – М.: LAP Lambert Academic Publishing, 2011. – 68 с. Jennifer Malin. Evaluating the Quality of Cancer Care. – М.: LAP Lambert Academic Publishing, 2010. – 116 с. Nicholas Ankomah Tweneboa. Health care quality initiatives in Ghana. – М.: LAP Lambert Academic Publishing, 2010. – 92 с. Lynn Owens. The Burden of Alcohol on the National Health Service. – М.: LAP Lambert Academic Publishing, 2010. – 328 с. M Palani Natha Raja. Measuring Quality in Healthcare services. – М.: LAP Lambert Academic Publishing, 2011. – 220 с. Beth Fiedler,Roger Bowles and Reid Oetjen. Biomedical Engineering Technician Dynamics on Hospital Quality. – М.: LAP Lambert Academic Publishing, 2012. – 84 с. suhansa rodchua. Quality On-Line Education. – М.: LAP Lambert Academic Publishing, 2010. – 132 с. Jayasudha Thiagarajan. Classroom Management and Quality Control. – М.: LAP Lambert Academic Publishing, 2010. – 128 с. Manoj Killedar. Impact of “Web Technology” on “Total Quality” of ODLS. – М.: LAP Lambert Academic Publishing, 2012. – 204 с. M Palani Natha Raja and Ashwani Kumar. Service Quality. – М.: LAP Lambert Academic Publishing, 2011. – 216 с. Ahmed Eltahir Ahmadon. Laboratory Quality of Service. – М.: LAP Lambert Academic Publishing, 2014. – 52 с. Mohammad Dalvi Esfahani,Hosein Jafarkarimi and Saman Foroutani. Quality of Experience: The Case of Voice over IP. – М.: LAP Lambert Academic Publishing, 2014. – 88 с. Heena Punyani and Yudhvir Singh. Efficient Coverage Connectivity Techniques in Wireless Sensor Networks. – М.: LAP Lambert Academic Publishing, 2012. – 96 с. Shanmugasundaram Govindasamy and Prasanna Venkatesan Venkatasamy. Metric Suite for Measuring Service Discoverability. – М.: Scholars' Press, 2014. – 200 с. Kelvin Omieno. A Framework to Measure Intranet Usage in Kenyan Public Universities. – М.: LAP Lambert Academic Publishing, 2012. – 184 с. riasat abbas. Human Perceived Quality-of-Service for Multimedia Applications. – М.: LAP Lambert Academic Publishing, 2010. – 64 с. Bello Olayiwola Wasiu. Service Quality of Educational-Related E-Service in Nigeria. – М.: LAP Lambert Academic Publishing, 2012. – 120 с. Ahmed Alsabawy. Measuring E-Learning Systems Success. – М.: Scholars' Press, 2014. – 548 с. Donald Ofoegbu and Iyewumi Adeyele. Consolidation & Deregulation Effect on Bank Sector Competition. – М.: LAP Lambert Academic Publishing, 2013. – 76 с. Prasoom Dwivedi and Harisha Emmadi. Airline Service Quality Index for Indian Carriers. – М.: LAP Lambert Academic Publishing, 2012. – 96 с. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с. Sharareh Mansouri Jajaee. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 84 с. Safdar Hussain and Abdul Razzaq. Role of ATM Services in Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 60 с. Faizan Ali. Measuring the service quality in Retail Stores using RSQS Model. – М.: LAP Lambert Academic Publishing, 2011. – 80 с. Umakanta Sahoo. Measuring Channel Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 236 с. Ashok Kumar. Analysis of Service Quality Using Servqual Model. – М.: LAP Lambert Academic Publishing, 2013. – 88 с. Linga Murali and Chandragiri Madhavaiah. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 124 с. Raj Shravanthi Andukuri and Ajjan N. Analysis of Customer Perception, Expectation and the Service Gap. – М.: LAP Lambert Academic Publishing, 2014. – 100 с. Kartina Abu Bakar and Abdul Ghani Farinda. Consumers' Attitude Towards "Mamak" Food In Malaysia. – М.: LAP Lambert Academic Publishing, 2012. – 92 с. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с. Rajesh Kumar. Service Quality in Retail Banking in Jharkhand State. – М.: LAP Lambert Academic Publishing, 2013. – 76 с. Hadi Behzion and Mostafa Baghishani. Criteria and Measures of Customer satisfactions. – М.: LAP Lambert Academic Publishing, 2014. – 84 с. Rooma R. Ramsaran-Fowdar and Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius. – М.: LAP Lambert Academic Publishing, 2010. – 148 с. R. Kavitha. Service Quality Measurement in Health Care System. – М.: LAP Lambert Academic Publishing, 2012. – 164 с. Haileab Tesfamariam. Service Quality and Customer Satisfaction at the Tourist Destination. – М.: LAP Lambert Academic Publishing, 2013. – 168 с. Jean Wanjiku Munyaka. The Influence of Relationship Marketing on Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 72 с. Daudi Riganda. Service Quality at Tanzania Investment Centre. – М.: LAP Lambert Academic Publishing, 2010. – 228 с. ANTONIO LOBO. Marketing of Luxury Cruise Liners. – М.: LAP Lambert Academic Publishing, 2010. – 164 с. Zhilin Yang. MEASURING E-SERVICE QUALITY AND ITS LINKAGE TO CUSTOMER LOYALTY. – М.: LAP Lambert Academic Publishing, 2010. – 176 с. Sreenivasan Jayashree and Mohd Nazri Mohd Noor. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 136 с. Monawwer Eqbal and M. Masoom Raza. Total Quality Management in Central University Libraries of India. – М.: LAP Lambert Academic Publishing, 2011. – 336 с. Josphat Manyeruke. An analysis of the impact of university expansion on service quality. – М.: LAP Lambert Academic Publishing, 2012. – 104 с. H K S Kumar Chunduri and Sreenivas Talluru. The Service Quality Gap Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 620 с. Mehreen Shora. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 96 с. Thamae Paulus Masejane. Total Quality Management and Organisational Performance. – М.: LAP Lambert Academic Publishing, 2014. – 212 с. Muhanad Fakhri. Quality Management Systems Design and Implementation. – М.: LAP Lambert Academic Publishing, 2010. – 124 с. Mirjana Cvetkovska. Performance Appraisal System in the Macedonian Civil service. – М.: LAP Lambert Academic Publishing, 2013. – 360 с. Everil Fernandes and Amulya M. A study on Gap Analysis of Health care services. – М.: LAP Lambert Academic Publishing, 2013. – 56 с. DAING MARUAK SADEK,SALEHUDDIN SHUIB and Ahmad Rozaini Ali Hassan. A Comparison of Service Quality: Customers Perception. – М.: LAP Lambert Academic Publishing, 2010. – 76 с. Zia Ullah. Healthcare Service Quality Assessment Model. – М.: LAP Lambert Academic Publishing, 2012. – 456 с. Amit Vishwakarma and Mukul Kulshrestha. Efficiency Evaluation of Urban Water Supply & Sanitation Services. – М.: LAP Lambert Academic Publishing, 2012. – 204 с. VIKAS GAUTAM. A SEM Approach to Indian Mobile telecom Services Sector. – М.: LAP Lambert Academic Publishing, 2012. – 216 с. Deepak Mittal. Effectiveness of TQM Parameters In Manufacturing & Service Industries. – М.: LAP Lambert Academic Publishing, 2013. – 84 с. Farzaneh Mola. Service Management. – М.: LAP Lambert Academic Publishing, 2011. – 120 с. Djalalie Itana Ayana. Perception of Service Quality and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 108 с. Mohamad Kazar Razali and Zainab Khalifah. Tourists Perception of Service Quality at Nature Park. – М.: LAP Lambert Academic Publishing, 2012. – 76 с. Dipa Mitra. Passenger Service Quality in Indian Aviation. – М.: LAP Lambert Academic Publishing, 2013. – 184 с. Anand Prakash and Sanjay Kumar Jha. Design & Development Of Service Quality Model. – М.: LAP Lambert Academic Publishing, 2013. – 524 с. Olani Dereje. Quality Public Service and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 124 с. Tariku Tesfaye Haile and Dr. Emmanuel G/Yohannes. Statistical Analysis of Patients' Satisfaction with Hospital Services. – М.: LAP Lambert Academic Publishing, 2012. – 104 с. Tofik Musema Nuri. The impact of Microfinance services on clients in Addis Ababa. – М.: LAP Lambert Academic Publishing, 2012. – 140 с. Abdulkadir Ali. Determinants of Agency banking in Mombasa County. – М.: LAP Lambert Academic Publishing, 2013. – 104 с. Mohamed Samy Tawfik ElDeeb,Yasser Tawfik and Shadi Adibifard. Comparative Study Between Egyptian And Iranian Banks. – М.: LAP Lambert Academic Publishing, 2012. – 56 с. Дополнительные результаты Leonard L. Berry. Discovering the Soul of Service. The Nine Drivers of Sustainable Business Success. – М.: Free Press, 2003. – 288 с. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с. Privatization of Public Services: Impacts for Employment, Working Conditions, and Service Quality in Europe (Routledge Studies in Employment and Work Relations in Context). – М.: , 2012. – 224 с. Ghulam Syed Khanvri. Happiness and Welfare Economics: Significant Lessons to Measure a Social Welfare and Happiness. – М.: , 2012. – 100 с. Daniel I. Kaplan. Service Success! Lessons From a Leader on How to Turn Around a Service Business. – М.: , 1994. – 262 с. Larry P. English. Improving Data Warehouse and Business Information Quality: Methods for Reducing Costs and Increasing Profits. – М.: Wiley, 1999. – 544 с. Michael E. Milakovich. Improving Service Quality: Achieving High Performance in the Public and Private Sectors. – М.: , 0. – 0 с. Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. Services Marketing. – М.: , 0. – 0 с. Roland T. Rust, Richard L. Oliver. Service Quality: New Directions in Theory and Practice. – М.: , 0. – 0 с. K. Douglas Hoffman, John E. G. Bateson. Essentials of Services Marketing: Concepts, Strategies and Cases. – М.: , 0. – 0 с. John S Oakland. Oakland on Quality Management, Third Edition. – М.: , 2004. – 0 с. Benjamin Schneider. Service Quality : Research Perspectives (Foundations for Organizational Science). – М.: , 2003. – 0 с. Ron Basu. Implementing Quality: A Practical Guide to Tools and Techniques. – М.: , 2004. – 288 с. Hans Kasper, Piet van Helsdingen, Mark Gabbott. Services Marketing Management: A Strategic Perspective. – М.: , 2006. – 572 с. Continual Service Improvement. – М.: TSO, 2010. – 236 с. Dennis Darlak. Private Club Member Perspectives of Service Quality: An Exploratory Investigation of the Private Club Sector of the Hospitality Industry. – М.: , 2008. – 92 с. Waldemar Karwowski. Introduction to Service Engineering. – М.: , 2010. – 672 с. Alex Maritz. Entrepreneurial Service Vision in a Franchised Environment: A Home Entertainment Perspective. – М.: , 2010. – 452 с. Byron Keating. Multichannel Service Relationships: Toward an Integrated Model. – М.: , 2010. – 308 с. Rooma R. Ramsaran-Fowdar, Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius: A multi- expectations framework. – М.: , 2010. – 148 с. ANTONIO LOBO. Marketing of Luxury Cruise Liners: Segmentation, Satisfaction and Future Patronage of Cruise Travellers. – М.: , 2010. – 164 с. Ian M. Suthers, David Rissik. Plankton: A Guide to their Ecology and Monitoring for Water Quality. – М.: , 2008. – 232 с. Theodore H. Poister. Measuring Performance in Public and Nonprofit Organizations. – М.: , 2003. – 320 с. James E. C. Bellamy. Quality Assurance Handbook for Veterinary Laboratories. – М.: , 2000. – 112 с. James E. Birren. The Concept and Measurement of Quality of Life in the Frail Elderly. – М.: , 2010. – 388 с. Peter Rogers. Measuring Environmental Quality in Asia. – М.: , 1997. – 406 с. Peter Rogers. Measuring Environmental Quality in Asia. – М.: , 1997. – 406 с. Service Systems Implementation (Service Science: Research and Innovations in the Service Economy). – М.: , 2011. – 307 с. Dong-Joo Moon. Congestion-Prone Services under Quality Competition: A Microeconomic Analysis (Advances in Spatial Science). – М.: , 2011. – 580 с. Pramode K. Verma, Ling Wang. Voice over IP Networks: Quality of Service, Pricing and Security (Lecture Notes in Electrical Engineering). – М.: , 2011. – 200 с. Rizwan Ali Naqvi and Benny Thornberg. Online Quality Inspection of Cutting Knives in a Wood Chipper. – М.: LAP Lambert Academic Publishing, 2013. – 60 с. Shewit Woldegebriel,Daniel Kitaw and Birhanu Beshah. Service Quality Improvement in Healthcare. – М.: LAP Lambert Academic Publishing, 2011. – 140 с. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с. Diana Eteiwi. EFFECT OF SERVICE QUALITY ON AIR PASSENGER''S OVERALL SATISFACTION. – М.: LAP Lambert Academic Publishing, 2011. – 76 с. nima mirzaei. Application of SPC to Control and Improve Quality. – М.: LAP Lambert Academic Publishing, 2010. – 156 с. Paschal Wanzalla Soita,Edwin K. Wamukoya and Peter Mwangi Wanderi. Service Quality In Commercial Health And Fitness Clubs. – М.: LAP Lambert Academic Publishing, 2012. – 192 с. Chieh-Lu Li. Cross-cultural Customer Service in Recreation Management. – М.: LAP Lambert Academic Publishing, 2010. – 144 с. Sushmita Acharya. Citizen''s Charter for improving Municipal Services: Myth or Reality?. – М.: LAP Lambert Academic Publishing, 2011. – 108 с. Nandish Upadhyay. Quality of Service Provided by Hospitals. – М.: LAP Lambert Academic Publishing, 2012. – 92 с. Suchismita Satapathy and Pravudatta Mishra. Measuring service satisfaction of Indian Electricity Utility service. – М.: Scholars' Press, 2013. – 184 с. Isaac Baah. Links Between Leadership Styles and Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 144 с. Md. Zahid Hossain Shoeb. Perceptions of service quality in academic libraries. – М.: LAP Lambert Academic Publishing, 2012. – 184 с. S. N. Mukhopadhyay. e–Governance Service Quality Assessment. – М.: Scholars' Press, 2013. – 488 с. Naomi Dalitso Kachoka. Measuring Service Quality In Academic Libraries. – М.: LAP Lambert Academic Publishing, 2012. – 196 с. Meenal Oak. Assessment of Service Quality:. – М.: LAP Lambert Academic Publishing, 2014. – 96 с. Wan Rafidah Binti Wan Muhammad Khalid,Lai Sue Yi and Soon Lean Keng. Caesarean Women's Satisfaction Level. – М.: LAP Lambert Academic Publishing, 2012. – 60 с. Abdel Karim Fuad Kitana. An Assessment on the Services Provided by Sharjah University Libraries. – М.: LAP Lambert Academic Publishing, 2010. – 68 с. Sanjeeb Pal. Importance of “Service Management Skills” for Rural Entrepreneurs. – М.: LAP Lambert Academic Publishing, 2012. – 64 с. Keshav Dutta Dawadi. Effect of Removal of Heads of Broccoli on the Seed Yield and Quality. – М.: LAP Lambert Academic Publishing, 2011. – 80 с. JOSEPHINE OPONDO. SERVICE QUALITY IN AFRICAN RESTAURANTS. – М.: LAP Lambert Academic Publishing, 2011. – 92 с. Liliosa Pahwaringira,Never Mujere and Collin Mabiza. Quality of Drinking Water in Ward 1, Insiza District of Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 56 с. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с. Patrick Joram Matovu. PUBLIC ACCOUNTABILITY, SERVICE DELIVERY BY LOCAL GOVERNMENTS IN UGANDA. – М.: LAP Lambert Academic Publishing, 2010. – 60 с. Fanny Saruchera. Delivering Quality Service - A Pharmaceuticals Sector's Perspective. – М.: LAP Lambert Academic Publishing, 2012. – 80 с. Cecilia Silvestri. The Relationship Between Quality and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 188 с. Hala Ali. Patients' Perceptions as Indicators of Quality of Nursing Services. – М.: LAP Lambert Academic Publishing, 2014. – 68 с. Hadi Ganjalikhan Hakemi and Sajad Ebrahimi Meimand. Measuring Service Quality and It's Impact on Tourists' Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 104 с. Catherine Golics,Sam Salek and Andrew Y Finlay. Development&Validation of the Family Reported Outcome Measure(FROM-16). – М.: LAP Lambert Academic Publishing, 2013. – 464 с. ROGER A. ATINGA. A CRITIQUE OF QUALITY HEALTHCARE MANAGEMENT IN GHANAIAN HOSPITALS. – М.: LAP Lambert Academic Publishing, 2011. – 132 с. Bhumika Talwar and Aviral Sharma. Improving Quality of Hospital Services. – М.: LAP Lambert Academic Publishing, 2011. – 68 с. Jennifer Malin. Evaluating the Quality of Cancer Care. – М.: LAP Lambert Academic Publishing, 2010. – 116 с. Nicholas Ankomah Tweneboa. Health care quality initiatives in Ghana. – М.: LAP Lambert Academic Publishing, 2010. – 92 с. Redhwan Al-Naggar and Muhamed Osman. Quality of Life among Breast Cancer Patients Survival. – М.: LAP Lambert Academic Publishing, 2013. – 76 с. Naglaa Youssef. Quality of Life of patients with chronic liver disease and cirrhosis. – М.: LAP Lambert Academic Publishing, 2014. – 176 с. Jafar Sadegh Tabrizi. Improving Health Care Quality. – М.: LAP Lambert Academic Publishing, 2010. – 192 с. M Palani Natha Raja. Measuring Quality in Healthcare services. – М.: LAP Lambert Academic Publishing, 2011. – 220 с. Rafia Naz,GURMEET SINGH and Pathak Raghuvar Dutt. e-Governance, Service Delivery and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 428 с. Aida Koni. Service Quality of Higher Education in Palestine. – М.: LAP Lambert Academic Publishing, 2013. – 192 с. M Palani Natha Raja and Ashwani Kumar. Service Quality. – М.: LAP Lambert Academic Publishing, 2011. – 216 с. Sunday T. Afangideh. Deregulation Of Educational Services and Quality Assurance. – М.: LAP Lambert Academic Publishing, 2011. – 156 с. AlaaEddin Almabhouh. Quality Factors Influencing the Success of Data Warehouse. – М.: LAP Lambert Academic Publishing, 2012. – 240 с. Ahmed Eltahir Ahmadon. Laboratory Quality of Service. – М.: LAP Lambert Academic Publishing, 2014. – 52 с. Mohammad Dalvi Esfahani,Hosein Jafarkarimi and Saman Foroutani. Quality of Experience: The Case of Voice over IP. – М.: LAP Lambert Academic Publishing, 2014. – 88 с. Heena Punyani and Yudhvir Singh. Efficient Coverage Connectivity Techniques in Wireless Sensor Networks. – М.: LAP Lambert Academic Publishing, 2012. – 96 с. Shanmugasundaram Govindasamy and Prasanna Venkatesan Venkatasamy. Metric Suite for Measuring Service Discoverability. – М.: Scholars' Press, 2014. – 200 с. Kelvin Omieno. A Framework to Measure Intranet Usage in Kenyan Public Universities. – М.: LAP Lambert Academic Publishing, 2012. – 184 с. Bello Olayiwola Wasiu. Service Quality of Educational-Related E-Service in Nigeria. – М.: LAP Lambert Academic Publishing, 2012. – 120 с. Afroza Bulbul and Obaidur Rahman. Service Quality of Muslim Aid UK-Bangladesh Field Office. – М.: LAP Lambert Academic Publishing, 2014. – 184 с. Prasoom Dwivedi and Harisha Emmadi. Airline Service Quality Index for Indian Carriers. – М.: LAP Lambert Academic Publishing, 2012. – 96 с. Tadesse Kabtamu. Customer Satisfaction towards Hotel Service Quality. – М.: LAP Lambert Academic Publishing, 2013. – 76 с. Sabina Lajiq and Elvira Efendic. Service Quality. – М.: LAP Lambert Academic Publishing, 2012. – 76 с. Getnet Tilahun Wagye. Service Quality On Customer Satisfaction And Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 108 с. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с. Anil Mehta,Smita Sharma and Shweta Sharma. Gap Analysis of Service Quality of a Curbside Restaurant. – М.: LAP Lambert Academic Publishing, 2012. – 68 с. Sharareh Mansouri Jajaee. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 84 с. Zahra Idrees and khuram Shafi. Service quality; A contemporary approach. – М.: LAP Lambert Academic Publishing, 2014. – 56 с. Mamta Brahmbhatt. Service Quality Insights from Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 100 с. Dhanaraj Jublee. Service Quality in Hospitality Industry. – М.: LAP Lambert Academic Publishing, 2014. – 180 с. Safdar Hussain and Abdul Razzaq. Role of ATM Services in Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 60 с. Faizan Ali. Measuring the service quality in Retail Stores using RSQS Model. – М.: LAP Lambert Academic Publishing, 2011. – 80 с. Mahboubeh Salehi. Service Quality in Iran's Hotels. – М.: LAP Lambert Academic Publishing, 2012. – 116 с. Ashok Kumar. Analysis of Service Quality Using Servqual Model. – М.: LAP Lambert Academic Publishing, 2013. – 88 с. Linga Murali and Chandragiri Madhavaiah. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 124 с. Raj Shravanthi Andukuri and Ajjan N. Analysis of Customer Perception, Expectation and the Service Gap. – М.: LAP Lambert Academic Publishing, 2014. – 100 с. Pinigas Mbengo. Service Quality Management For Chiredzi Town Council's Beer Halls. – М.: LAP Lambert Academic Publishing, 2012. – 136 с. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с. Rajesh Kumar. Service Quality in Retail Banking in Jharkhand State. – М.: LAP Lambert Academic Publishing, 2013. – 76 с. Rooma R. Ramsaran-Fowdar and Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius. – М.: LAP Lambert Academic Publishing, 2010. – 148 с. Dr. Gamal Sayed Abdelaziz. Service Quality Dimensions. – М.: LAP Lambert Academic Publishing, 2010. – 436 с. EVMORFIA MASTROJIANNI. ''SERVICE QUALITY DETERMINANTS IN THE GREEK BANKING SYSTEM''. – М.: LAP Lambert Academic Publishing, 2011. – 84 с. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. 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Николай, 17.05 Спасибо Марина за помощь!!!
