Результаты поиска

Лучшие результаты

1. Michael Betrus. Perfect Phrases for Cover Letters. – М.: , 2005. – 0 с.
   
2. Anne Bruce. Perfect Phrases for Documenting Employee Performance Problems (Perfect Phrases). – М.: , 2005. – 175 с.
   
3. Perfect Phrases For Sales And Marketing Copy. – М.: , 2011. – 224 с.
   
4. The Complete Book Of Perfect Phrases For High-Performing Sales Professionals. – М.: , 2011. – 736 с.
   
5. Perfect Phrases For Managing Your Small Business. – М.: , 2011. – 288 с.
   
6. Robert Bacal. Perfect Phrases for Customer Service. – М.: McGraw-Hill, 2011. – 242 с.
   

Дополнительные результаты

1. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с.
   
2. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
3. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
4. Gloria Garrett Samson. The American Fund for Public Service: Charles Garland and Radical Philanthropy, 1922-1941 (Contributions in Labor Studies). – М.: , 0. – 0 с.
   
5. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
   
6. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с.
   
7. Stephanie G. Sherman, V. Clayton Sherman. Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers. – М.: , 0. – 0 с.
   
8. Dianna Booher. Great Personal Letters for Busy People: 300 Ready-to-Use Letters for Every Occasion. – М.: , 0. – 0 с.
   
9. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с.
   
10. Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с.
    
11. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
    
12. Dudley B. Woodard, Patrick G. Love, Susan R. Komives. New Directions for Student Services, Leadership and Management Issues for a New Century, No. 92 (J-B SS Single Issue Student Services). – М.: , 0. – 0 с.
    
13. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
14. Tapio Reponen. Information Technology Enabled Customer Service. – М.: , 0. – 0 с.
    
15. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с.
    
16. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Customer Service Training Games. – М.: McGraw-Hill Companies, 1999. – 224 с.
    
17. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
    
18. Joseph D. Patton, William H. Bleuel. After the Sale: How to Manage Product Service for Customer Satisfaction and Profit. – М.: , 0. – 0 с.
    
19. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с.
    
20. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с.
    
21. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с.
    
22. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
23. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
24. Career Solutions Training Group. Quick Skills: Customer Service: Learner Guide. – М.: , 0. – 0 с.
    
25. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с.
    
26. Michael Young. Mastering Customer Service. – М.: , 0. – 0 с.
    
27. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
    
28. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
29. Richard F. Gerson. Beyond Customer Service (Fifty-Minute Series Book). – М.: , 0. – 0 с.
    
30. Timothy P. Bonomo. Customer Service: Aiming for Excellence. – М.: , 0. – 0 с.
    
31. Andrew E. Schwartz. Customer Service PowerPoint Content. – М.: , 0. – 0 с.
    
32. Robert Fragasso. Starting Your Own Practice : The Independence Guide for Professional Service Providers. – М.: , 2005. – 0 с.
    
33. Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes). – М.: , 2005. – 0 с.
    
34. Marguerite Hartill. Vocabulary For Civil Service Tests. – М.: , 2003. – 0 с.
    
35. Michael Betrus. Perfect Phrases for Cover Letters. – М.: , 2005. – 0 с.
    
36. Larry Swaton. Customer Service for Profitability. – М.: , 2003. – 0 с.
    
37. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
    
38. Daniel, M.D. Farb. Reorganizing for Customer and Patient Care Manual and CD: Change Management, Corporate Culture, and Organizational Structure in Healthcare Organizations, ... Quality Management in Their Organization. – М.: , 2004. – 0 с.
    
39. Jillian Mercer. May I Help You?: Great Customer Service for Small Business. – М.: , 2004. – 0 с.
    
40. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
41. David L. Goetsch. Effective Customer Service: Ten Steps for Technical Professions (NetEffect). – М.: , 2003. – 0 с.
    
42. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
    
43. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
44. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с.
    
45. Pattie Odgers. The World of Customer Service. – М.: , 2003. – 0 с.
    
46. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с.
    
47. Sid Kemp. Perfect Solutions for Difficult Employee Situations. – М.: , 2004. – 0 с.
    
48. Ron D. Snee. Six Sigma Beyond the Factory Floor : Deployment Strategies for Financial Services, Health Care, and the Rest of the Real Economy. – М.: , 2004. – 0 с.
    
49. Don Debelak. Perfect Phrases for Business Proposals and Business Plans. – М.: , 2005. – 0 с.
    
50. Conrad Lashley. Organization Behaviour for Leisure Services. – М.: , 2003. – 272 с.
    
51. Richard Tyler. Real World Customer Services Strategies That Work (Power Learning). – М.: , 2004. – 238 с.
    
52. Bruce Porteous, Pradip Tapadar. Economic Capital and Financial Risk Management for Financial Services Firms and Conglomerates (Finance and Capital Markets). – М.: , 2005. – 300 с.
    
53. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с.
    
54. Bill Brooks. Perfect Phrases for the Sales Call (Perfect Phrases). – М.: , 2005. – 208 с.
    
55. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
    
56. Anthony J. Strianese, Pamela P. Strianese. Math Principles for Food Service Occupations. – М.: , 2006. – 360 с.
    
57. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с.
    
58. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с.
    
59. Anne Bruce. Perfect Phrases for Documenting Employee Performance Problems (Perfect Phrases). – М.: , 2005. – 175 с.
    
60. Ken O'Quinn. Perfect Phrases for Business Letters. – М.: McGraw-Hill, 2005. – 224 с.
    
61. Alan M Perlman. Perfect Phrases for Executive Presentations. – М.: , 2006. – 220 с.
    
62. Carole Martin. Perfect Phrases for the Perfect Interview: Hundreds of Ready-to-Use Phrases That Succinctly Demonstrate Your Skills, Your Experience and Your Value in Any Interview Situation. – М.: McGraw-Hill, 2005. – 240 с.
    
63. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
64. John A. Yoegel. Perfect Phrases for Landlords and Property Managers. – М.: , 2008. – 216 с.
    
65. Michael Betrus, Carole Martin. The Complete Book of Perfect Phrases for Successful Job Seekers (Perfect Phrases). – М.: , 2008. – 544 с.
    
66. Dan Hamilton. Perfect Phrases for Real Estate Agents & Brokers (Perfect Phrases). – М.: , 2008. – 288 с.
    
67. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
68. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.
    
69. Jennie Deneka. Creating an Informed Customer Service Model: Using Action Research. – М.: , 2008. – 104 с.
    
70. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с.
    
71. Natalie Gast. Perfect Phrases for ESL Advancing Your Career (Perfect Phrases Series). – М.: , 2010. – 176 с.
    
72. Meryl Runion. Perfect Phrases for Managers and Supervisors. – М.: McGraw-Hill, 2010. – 208 с.
    
73. Perfect Phrases For Sales And Marketing Copy. – М.: , 2011. – 224 с.
    
74. Stanley A. Brown. Breakthrough Customer Service. – М.: , 1998. – 452 с.
    
75. Karen Leland. Customer Service For Dummies®. – М.: , 1995. – 384 с.
    
76. Karen Leland. Customer Service For Dummies®. – М.: , 2006. – 408 с.
    
77. Keith Bailey. Online Customer Service For Dummies®. – М.: , 2001. – 274 с.
    
78. Perfect Phrases For Business Proposals And Business Plans. – М.: , 2005. – 208 с.
    
79. Customer Service Skills For Success. – М.: , 2011. – 0 с.
    
80. Perfect Phrases For Documenting Employee Performance Problems. – М.: , 2011. – 175 с.
    
81. Perfect Phrases In Spanish For Gardening And Landscaping. – М.: , 2011. – 120 с.
    
82. Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с.
    
83. Perfect Phrases For Writing Job Descriptions. – М.: , 2011. – 224 с.
    
84. The Complete Book Of Perfect Phrases For High-Performing Sales Professionals. – М.: , 2011. – 736 с.
    
85. Perfect Phrases For Perfect Hiring: Hundreds Of Ready-To-Use Phrases For Interviewing And Hiring The Best Employees Every Time. – М.: , 2011. – 224 с.
    
86. Perfect Phrases For Dealing With Difficult People: Hundreds Of Ready-To-Use Phrases For Handling Conflict, Confrontations And Challenging Personalities. – М.: , 2011. – 224 с.
    
87. Roberta G. Steinberg. Perfect Phrases For The TOEFL: Speaking And Writing Sections. – М.: McGraw-Hill, 2008. – 176 с.
    
88. Perfect Phrases For Esl Advancing Your Career. – М.: , 2011. – 176 с.
    
89. Natalie Gast. Perfect Phrases for ESL Everyday Business Life. – М.: McGraw-Hill Companies, 2010. – 176 с.
    
90. Perfect Phrases For Building Strong Teams: Hundreds Of Ready-To-Use Phrases For Fostering Collaboration, Encouraging Communication, And Growing A Winning Team. – М.: , 2011. – 176 с.
    
91. Perfect Phrases For Writing Company Announcements: Hundreds Of Ready-To-Use Phrases For Powerful Internal And External Communications. – М.: , 2011. – 224 с.
    
92. Perfect Phrases For Executive Presentations. – М.: , 2011. – 220 с.
    
93. Perfect Phrases For Real Estate Agents & Brokers. – М.: , 2011. – 288 с.
    
94. Perfect Phrases For Classroom Teachers. – М.: , 2011. – 208 с.
    
95. Perfect Phrases For Writing Employee Surveys. – М.: , 2011. – 240 с.
    
96. Perfect Phrases For Managing Your Small Business. – М.: , 2011. – 288 с.
    
97. Perfect Phrases For Landlords And Property Managers. – М.: , 2011. – 216 с.
    
98. Perfect Phrases For Coaches. – М.: , 2011. – 192 с.
    
99. Perfect Phrases For Professional Networking: Hundreds Of Ready-To-Use Phrases For Meeting And Keeping Helpful Contacts – Everywhere You Go. – М.: , 2011. – 208 с.
    
100. Perfect Phrases For Presenting Business Strategies. – М.: , 2011. – 240 с.
     
101. Perfect Phrases For Negotiating Salary And Job Offers: Hundreds Of Ready-To-Use Phrases To Help You Get The Best Possible Salary, Perks Or Promotion. – М.: , 2011. – 160 с.
     
102. Perfect Phrases For College Application Essays. – М.: , 2011. – 248 с.
     
103. Perfect Phrases For Meetings. – М.: , 2011. – 224 с.
     
104. The Complete Book Of Perfect Phrases Book For Effective Managers. – М.: , 2011. – 576 с.
     
105. The Complete Book Of Perfect Phrases For Successful Job Seekers. – М.: , 2011. – 544 с.
     
106. Perfect Phrases In Spanish For Construction. – М.: , 2011. – 176 с.
     
107. Perfect Phrases In Spanish For The Hotel And Restaurant Industries. – М.: , 2011. – 176 с.
     
108. Perfect Phrases For Writing Grant Proposals. – М.: , 2011. – 192 с.
     
109. Perfect Phrases For Lead Generation. – М.: , 2011. – 192 с.
     
110. Perfect Phrases For Medical School Acceptance. – М.: , 2011. – 256 с.
     
111. Perfect Phrases For Business School Acceptance. – М.: , 2011. – 272 с.
     
112. Perfect Phrases For Law School Acceptance. – М.: , 2011. – 240 с.
     
113. Perfect Phrases In American Sign Language For Beginners. – М.: , 2011. – 176 с.
     
114. Paul Bodine. Perfect Phrases for Letters of Recommendation. – М.: McGraw-Hill, 2010. – 208 с.
     
115. Perfect Phrases For Communicating Change. – М.: , 2011. – 176 с.
     
116. Perfect Phrases For The Sales Call, Second Edition. – М.: , 2011. – 256 с.
     
117. Perfect Phrases For Setting Performance Goals, Second Edition. – М.: , 2011. – 208 с.
     
118. Robert Bacal. Perfect Phrases for Customer Service. – М.: McGraw-Hill, 2011. – 242 с.
     
119. Perfect Phrases For Performance Reviews 2/E. – М.: , 2011. – 224 с.
     
120. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с.
     
121. Perfect Phrases For Sales Presentations: Hundreds Of Ready-To-Use Phrases For Delivering Powerful Presentations That Close Every Sale. – М.: , 2011. – 208 с.
     
122. Perfect Phrases For Managers And Supervisors, Second Edition. – М.: , 2011. – 208 с.
     
123. Perfect Phrases For Motivating And Rewarding Employees, Second Edition. – М.: , 2011. – 176 с.
     
124. Perfect Phrases For Conflict Resolution: Hundreds Of Ready-To-Use Phrases For Encouraging A More Productive And Efficient Work Environment. – М.: , 2011. – 176 с.
     
125. Perfect Phrases For Leadership Development: Hundreds Of Ready-To-Use Phrases For Guiding Employees To Reach The Next Level. – М.: , 2011. – 192 с.
     
126. Please Every Customer: Delivering Stellar Customer Service Across Cultures. – М.: , 2011. – 304 с.
     
127. Perfect Phrases For Employee Development Plans. – М.: , 2011. – 176 с.
     
128. The Big Book Of Customer Service Training Games. – М.: , 2011. – 209 с.
     
129. Customer Service Training 101. – М.: , 2011. – 224 с.
     
130. Strategic Customer Service. – М.: , 2011. – 240 с.
     
131. Branded Customer Service. – М.: , 2011. – 264 с.
     
132. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
133. Ayesha Sarfaraz and Asir Ajmal. Customer Service in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
134. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
135. Samuel Edusah Enguah. Information Technology a Partner for Customer Satisfaction in Banking. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
136. Desalegn Dawit Chamma and Alemayehu Asale. Payments for Ecosystem Services of Humbo CDM Project;Wolayta-Ethiopia. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
     
137. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
138. Henry Kyambalesa. Customer Service in the 21st Century. – М.: LAP Lambert Academic Publishing, 2012. – 280 с.
     
139. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
140. M. Thukaram. A Study of Customer Services in Regional Rural Banks. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
3. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
4. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
5. Еxecutive search - это знания, которых нет у рекрутеров. интервью с М. Мягковой, владельцем компании Perfect Search Company, Executive Search & Professional Recruitment. "Управление персоналом", № 23, декабрь 2005.
6. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
7. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
8. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
9. Мы можем управлять собственными мыслями. интервью с С. Харитоновым, врачом-психотерапевтом, психиатором, кандидатом медицинских наук, старшим научным сотрудником Московского НИИ психиатрии Росздрава РФ, членом-корреспондентом Международной академии наук. МАНЭБ, членом Британского общества когнитивных и поведенческих психотерапевтов. Membership British Association for Behavioural & Cognitive Psychoterapies / BABCP. Ф. Кульпин, "Управление персоналом", N 8, апрель 2011 г.
10. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
11. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
12. Зачетная реструктуризация долга: институт DEBT-FOR-EQUITY SWAP в России". интервью с М. Григорьевым, старшим юристом корпоративной практики юридической фирмы "Вегас-Лекс". О. Бодрягина, "эж-ЮРИСТ", № 3, январь 2010.
13. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.
14. Управление проектами при подборе персонала. PM for HR. Е. Кривов, "Кадровик. Рекрутинг для кадровика", № 9, сентябрь 2008.