Результаты поиска

Лучшие результаты

1. Chieh-Lu Li. Cross-cultural Customer Service in Recreation Management. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
   

Дополнительные результаты

1. Ruth V. Russell. Leadership in Recreation. – М.: , 2012. – 308 с.
   
2. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с.
   
3. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
4. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
5. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
   
6. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с.
   
7. S. Ghosh. Advances in the Management of Organizational Quality, Volume 5. – М.: , 0. – 0 с.
   
8. Key Issues in the New Knowledge Management (KMCI Press). – М.: , 0. – 0 с.
   
9. Claremont Symposium on Applied Social Psychology, Cherlyn S. Granrose, Stuart Oskamp, Cherlyn Skromme Granrose. Cross-Cultural Work Groups (Claremont Symposium on Applied Social Psychology). – М.: , 0. – 0 с.
   
10. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с.
    
11. Danielle Medina Walker, Thomas Walker, Thomas Walker. Doing Business Internationally, Second Edition: The Guide To Cross-Cultural Success. – М.: , 0. – 0 с.
    
12. Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с.
    
13. Ron Zemke, Kristin Anderson. Coaching Knock Your Socks Off Service. – М.: , 0. – 0 с.
    
14. Brenda Kienan. Managing Your E-Commerce Business, Second Edition. – М.: , 0. – 0 с.
    
15. Joseph Ph.D. Wolfe. The Global Business Game: A Simulation in Strategic Management and International Business. – М.: , 0. – 0 с.
    
16. David C. Thomas. Readings and Cases in International Management: A Cross-Cultural Perspective. – М.: , 0. – 0 с.
    
17. Stanley A. Brown. Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability. – М.: , 0. – 0 с.
    
18. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
    
19. P. Christopher Earley, Harbir Singh. Innovations in International and Cross-Cultural Management. – М.: , 0. – 0 с.
    
20. Robert Mitchell Stern, Ga.) World Services Congress 1999 Atlanta. Services in the International Economy (Studies in International Economics). – М.: , 0. – 0 с.
    
21. Euro-Asia Management Studies Association Conference 2001 Free univers, Sierk Horn. Asia and Europe in the New Global System: Intercultural Cooperation and Competition Scenarios. – М.: , 0. – 0 с.
    
22. David Howes. Cross-Cultural Consumption: Global Markets, Local Realities. – М.: , 0. – 0 с.
    
23. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
24. T. H. Jackson, Terence Jackson. International Hrm: A Cross-Cultural Approach. – М.: , 0. – 0 с.
    
25. Ortwin Renn, Bernd Rohrmann. Cross-Cultural Risk Perception - A Survey of Empirical Studies (TECHNOLOGY, RISK AND SOCIETY An International Series in Risk Analysis Volume 13). – М.: , 0. – 0 с.
    
26. Jens O. Riis, Riitta Smeds, Rik Van Landeghem, Ifip Tc5, Wg 5.7 Special Interest Group on Integrated Production Manage, European Group of University Teachers for Industrial Management. Games in Operations Management. – М.: , 0. – 0 с.
    
27. Tapio Reponen. Information Technology Enabled Customer Service. – М.: , 0. – 0 с.
    
28. Vicki Lenz. The Saturn Difference: Creating Customer Loyalty In Your Company. – М.: , 0. – 0 с.
    
29. Paul M. Swamidass. Innovations in Competitive Manufacturing. – М.: , 0. – 0 с.
    
30. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с.
    
31. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
    
32. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с.
    
33. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с.
    
34. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с.
    
35. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
36. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
37. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с.
    
38. Michael Young. Mastering Customer Service. – М.: , 0. – 0 с.
    
39. David J. Moran, William Brent Felstead. The Modern-Day Service Professional : Succeeding in the Hospitality Industry. – М.: , 0. – 0 с.
    
40. Wendy Leebov. Customer Service for Professionals in Health Care. – М.: , 0. – 0 с.
    
41. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
    
42. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
43. Timothy P. Bonomo. Customer Service: Aiming for Excellence. – М.: , 0. – 0 с.
    
44. Teresa A. Swartz, Dawn Iacobucci. Handbook of Services Marketing and Management. – М.: , 0. – 0 с.
    
45. Michael Hick. Global Deals: Marketing and Managing Across Cultural Frontiers. – М.: , 0. – 0 с.
    
46. Robert Rugimbana, Sonny Nwankwo. Cross-Cultural Marketing. – М.: , 0. – 0 с.
    
47. Chuck Laughlin, Karen Sage, Marc Bockmon. Samurai Selling: The Ancient Art of Service in Sales. – М.: , 0. – 0 с.
    
48. Sondra Thiederman. Profiting in America's Multicultural Marketplace. – М.: , 0. – 0 с.
    
49. Brian Hochgurtel. Cross-Platform Web Services Using C# and Java (Programming Series). – М.: , 0. – 0 с.
    
50. Jonathan Sutherland. Key Concepts in Strategic Management (Palgrave Key Concepts). – М.: , 2004. – 0 с.
    
51. Case Studies In Knowledge Management. – М.: , 2005. – 0 с.
    
52. William C. Johnson. Superior Customer Value in the New Economy: Concepts and Cases, Second Edition. – М.: , 2004. – 0 с.
    
53. Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes). – М.: , 2005. – 0 с.
    
54. Wetfeet. The WetFeet Insider Guide to Careers in Asset Management and Retail Brokerage. – М.: , 2003. – 0 с.
    
55. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
    
56. Jillian Mercer. May I Help You?: Great Customer Service for Small Business. – М.: , 2004. – 0 с.
    
57. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
58. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
    
59. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
60. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с.
    
61. Pattie Odgers. The World of Customer Service. – М.: , 2003. – 0 с.
    
62. Susan Horner and John Swarbrooke. International Cases in Tourism Management. – М.: Elsevier Butterworth-Heinemann, 2008. – 416 с.
    
63. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с.
    
64. Jaime Gil-Aluja. Fuzzy Sets in the Management of Uncertainty (Studies in Fuzziness and Soft Computing). – М.: , 2004. – 0 с.
    
65. Jonathan Sutherland. Key Concepts in Operations Management (Palgrave Key Concepts). – М.: , 2004. – 0 с.
    
66. Audrey Gilmore. Services Marketing and Management. – М.: , 2003. – 0 с.
    
67. Richard Tyler. Real World Customer Services Strategies That Work (Power Learning). – М.: , 2004. – 238 с.
    
68. Charles M. Hampden-Turner, Fons Trompenaars. Building Cross-Cultural Competence: How to Create Wealth from Conflicting Values. – М.: Yale University Press, 2000. – 400 с.
    
69. John B. Cullen, K. Praveen Parboteeah. Multinational Management (with Map). – М.: , 2007. – 816 с.
    
70. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с.
    
71. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
    
72. John Pigram. Outdoor Recreation Management (Routledge Advances in Tourism S.). – М.: , 2006. – 426 с.
    
73. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с.
    
74. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с.
    
75. Nitish Singh, Arun Pereira. The Culturally Customized Web Site: Customizing Web Sites for the Global Marketplace. – М.: , 2005. – 176 с.
    
76. Donald J. McLean, Daniel G. Yoder. Issues In Recreation And Leisure: Ethical Decision Making. – М.: , 2005. – 270 с.
    
77. Colin P. Silverthorne. Organizational Psychology in Cross-Cultural Perspective. – М.: , 2005. – 351 с.
    
78. Anne Bruce. Perfect Phrases for Documenting Employee Performance Problems (Perfect Phrases). – М.: , 2005. – 175 с.
    
79. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
80. J. Richard Harrison, Glenn R. Carroll. Culture and Demography in Organizations. – М.: , 2005. – 296 с.
    
81. Tom C. Egelhoff. How to Market, Advertise and Promote Your Business or Service in Your Own Backyard. – М.: , 2008. – 272 с.
    
82. Motivation in Public Management: The Call of Public Service. – М.: , 2008. – 352 с.
    
83. Richard S. Gallagher. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. – М.: , 2008. – 128 с.
    
84. Carl Henry. The People Approach To Customer Service. – М.: , 2008. – 156 с.
    
85. Challenges in Volunteer Management (HC) (Research in Public Management). – М.: , 2008. – 292 с.
    
86. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
87. Foundations of Cross Cultural Management (SAGE Library in Business and Management). – М.: , 2008. – 1488 с.
    
88. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.
    
89. Jennie Deneka. Creating an Informed Customer Service Model: Using Action Research. – М.: , 2008. – 104 с.
    
90. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с.
    
91. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: , 2010. – 100 с.
    
92. Leonardo Inghilleri, Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. – М.: AMACOM/American Management Association, 2010. – 170 с.
    
93. Timothy J Owens. Self and Identity through the Life Course in Cross-Cultural Perspective,5. – М.: , 2010. – 0 с.
    
94. Kimberley M Zisk. Weapons, Culture & Self Interest – Soviet Defense Managers in the New Russia. – М.: , 1998. – 214 с.
    
95. TC Barrow. Trade & Empire – The British Customs Service in Colonial America 1660–1775. – М.: , 1974. – 348 с.
    
96. L RICHARDSON. Richardson ?bankers? In The Selling Role – A Consu Ltatguide To Cross–selli Financial Services. – М.: , 1981. – 168 с.
    
97. Gary S. Goodman PhD. Monitoring, Measuring, and Managing Customer Service. – М.: , 2000. – 192 с.
    
98. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 208 с.
    
99. Lillian Comas–Diaz. Clinical Guidelines in Cross–Cultural Mental Health. – М.: , 1988. – 384 с.
    
100. Roland. In Search of Self in India & Japan – Toward a Cross Cultural Psychology (Paper). – М.: , 1992. – 424 с.
     
101. M CROSS. Cross ?modelling? And Simulation In Practice. – М.: , 1979. – 350 с.
     
102. Richard Mead. Cross–Cultural Management Communication. – М.: , 1990. – 286 с.
     
103. Janelle Barlow. Branded Customer Service: The New Competitive Edge. – М.: , 2011. – 368 с.
     
104. Akhil Sahai, Sven Graupner. Web Services in the Enterprise: Concepts, Standards, Solutions, and Management (Network and Systems Management). – М.: , 2011. – 312 с.
     
105. Avner Ben–zaken. Cross–Cultural Scientific Exchanges in the Eastern Mediterranean, 1560–1660. – М.: , 2010. – 248 с.
     
106. Please Every Customer: Delivering Stellar Customer Service Across Cultures. – М.: , 2011. – 304 с.
     
107. Branded Customer Service. – М.: , 2011. – 264 с.
     
108. Cross-Cultural Management. – М.: , 2011. – 320 с.
     
109. DASU. THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER'S BUSINESS. – М.: , 2013. –  с.
     
110. Chieh-Lu Li. Cross-cultural Customer Service in Recreation Management. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
111. Mei Du. Job Stress and Wellness of Sport and Recreation Managers in Hong Kong. – М.: LAP Lambert Academic Publishing, 2011. – 144 с.
     
112. Valerio De Rossi. Cross-Cultural Safety. – М.: LAP Lambert Academic Publishing, 2011. – 156 с.
     
113. Emaj Uddin. Cross-Cultural Social Issues in Rural Bangladesh. – М.: LAP Lambert Academic Publishing, 2012. – 180 с.
     
114. Ayesha Sarfaraz and Asir Ajmal. Customer Service in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
115. Victoria Valentine. DEVELOPING CULTURAL ATTITUDES THROUGH CROSS-CULTURAL SERVICE LEARNING. – М.: LAP Lambert Academic Publishing, 2011. – 208 с.
     
116. Richard Thompson. Successful Cross-Cultural Strategies for Distance Education Partners. – М.: LAP Lambert Academic Publishing, 2010. – 352 с.
     
117. Chang Zhu. E-learning in higher education: a cross-cultural perspective. – М.: LAP Lambert Academic Publishing, 2010. – 208 с.
     
118. Lei Wang and Jim Schnell. A Cross-Cultural View of Communication Objectives in Chinese Schools. – М.: LAP Lambert Academic Publishing, 2013. – 144 с.
     
119. Peter N. Osuji and Japhet Eke Lawrence. The impact of customer service management on IT function. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
120. Desere kokt. The impact of organisational culture on service delivery in G4S. – М.: LAP Lambert Academic Publishing, 2009. – 196 с.
     
121. Abraham Sam. Managed Services in the Ghanaian Telecommunication Industry. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
     
122. David Wakaisuka and Wakaisuka Juliet. Factors of Accessibility to MFIs services in Kamuli District Uganda. – М.: LAP Lambert Academic Publishing, 2013. – 60 с.
     
123. Priti Acharya and Vivekanand Acharya. Determining Strategies For Cross-cultural Training- India Based MNC. – М.: LAP Lambert Academic Publishing, 2013. – 128 с.
     
124. Devinder Pal Singh and Manoj Kumar Sharma. Cross Cultural Consumer Behavior in an Emerging Economy. – М.: Scholars' Press, 2014. – 308 с.
     
125. Frank Kojo Kuranchie. Customer Retention and Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
126. Theo Bosma. Effective Leadership Practices in Cross-cultural Conflict Resolution. – М.: LAP Lambert Academic Publishing, 2010. – 160 с.
     
127. Henry Kyambalesa. Customer Service in the 21st Century. – М.: LAP Lambert Academic Publishing, 2012. – 280 с.
     
128. reza gharoie ahangar. Aspect of Internet Advertising in Relation to Cross-Cultural Issues. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
     
129. Mohammedhussen Mama. Customers' Satisfaction in Land Delivery Services. – М.: LAP Lambert Academic Publishing, 2012. – 156 с.
     
130. Osarumwense Iguisi. Cultural Dynamics in African Management Practice. – М.: LAP Lambert Academic Publishing, 2012. – 396 с.
     
131. Adeola Ajayi. Management of Health Services in Kosofe Local Government,Lagos State. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
132. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
133. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
     
134. Murali Krishna Velaveti,Himachalam Dasaraju and Sudarsan kasa. Emerging Financial Services in Indian Banking Sector. – М.: LAP Lambert Academic Publishing, 2011. – 316 с.
     
135. Elsa Termenon. Cross-Cultural Competence. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
136. Sabina Cerimagic. Cross-cultural training of Western project managers working in the UAE. – М.: LAP Lambert Academic Publishing, 2013. – 280 с.
     
137. Chittaranjan Hota. Quality of Service in IPVPNs. – М.: LAP Lambert Academic Publishing, 2011. – 204 с.
     
138. M. Thukaram. A Study of Customer Services in Regional Rural Banks. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
     
139. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     
140. Sharon Painter-Arps. Cross Culture in Art in New Zealand. – М.: LAP Lambert Academic Publishing, 2010. – 112 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
5. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
6. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
7. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
8. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
9. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
10. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
11. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
12. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
13. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
14. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
15. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
16. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
17. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
18. Trade-in как способ обмена автомобиля. С.Н. Гордеева, "Торговля: бухгалтерский учет и налогообложение", N 2, февраль 2011 г.
19. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
20. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
21. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
22. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
23. Проблемы применения универсальной юрисдикции in absentia. Г.А. Королев, "Журнал российского права", № 10, октябрь 2009.
24. Тонкости trade-in. С.А.Королев, "НДС. Проблемы и решения", № 8, август 2009.
25. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
26. In-store banking - новая модель банковского бизнеса. А. Пятков, "Банковское обозрение", № 11, ноябрь 2008.
27. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.
28. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
29. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.