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Лучшие результаты

  1. Roger Camrass, Martin Farncombe. The Atomic Corporation: A Rational Proposal for Uncertain Times. – М.: , 0. – 0 с.
  2. Jessica Lipnack, Jeffrey Stamps, Jeffrey Stamps. The TeamNet Factor : Bringing the Power of Boundary Crossing Into the Heart of Your Business. – М.: , 0. – 0 с.
  3. Olivier Chavaren. Trust Within Global Virtual Teams: Antecedents, Facilitators, and Sustainability Factors. – М.: , 0. – 0 с.
  4. Hubert Osterle, Elgar Fleisch, Rainer Alt. Business Networking: Shaping Collaboration Between Enterprises. – М.: , 0. – 0 с.
  5. Ann Svendsen. The Stakeholder Strategy: Profiting from Collaborative Business Relationships. – М.: , 0. – 0 с.
  6. Timothy L. Templeton, Lynda Rutledge Stephenson. The Referral of a Lifetime: The Networking System that Produces Bottom-Line Results . . . Every Day!. – М.: , 0. – 0 с.
  7. Regis McKenna. Total Access. – М.: , 0. – 0 с.
  8. Dawn Iacobucci. Networks in Marketing. – М.: , 0. – 0 с.
  9. Amjad Hadjikhani. Non-Business Actors in a Business Network : A Comparative Case on Firms' actions in Developing and Developed Countries (International Business and Management). – М.: , 2005. – 0 с.
  10. Dermot McCormack. 10 Technologies Every Executive Should Know. – М.: , 2004. – 0 с.
  11. Martin Johanson. Managing Networks in Transition Economies (International Business and Management). – М.: , 2004. – 0 с.
  12. Richard J. Varey. Relationship Marketing : Dialogue and Networks in the E-Commerce Era. – М.: , 2003. – 0 с.
  13. Ali Farhoomand. Managing (e)Business Transformation : A Global Perspective. – М.: , 2004. – 0 с.
  14. Ali Farhoomand. Managing (e)Business Transformation : A Global Perspective. – М.: , 2004. – 0 с.
  15. Francis Buttle. Customer Relationship Management. – М.: , 2003. – 0 с.
  16. Soren Hougaard. Strategic Relationship Marketing. – М.: , 2004. – 0 с.
  17. David Ford. Managing Business Relationships. – М.: , 2003. – 0 с.
  18. Judy Strauss, Adel El-Ansary, Raymond Frost. E-Marketing (4th Edition). – М.: , 2005. – 480 с.
  19. Mariela Dabbah, Arturo Poire. Latino Advantage in the Workplace: Using Who You Are to Get Where You Want to Be. – М.: , 2006. – 256 с.
  20. Gary Armstrong, Philip Kotler. Marketing: An Introduction and MyMarketingLab Package (9th Edition). – М.: , 2008. – 0 с.
  21. Joe Takash. Results Through Relationships: Building Trust, Performance, and Profit Through People. – М.: , 2008. – 190 с.
  22. Evert Gummesson. Total Relationship Marketing, Third Edition: Marketing management, relationship strategy and CRM approaches for the network economy. – М.: , 2008. – 392 с.
  23. Carrie L Perrien Smith. Currency: Striking Networking Gold in a Relationship Economy. – М.: , 2008. – 288 с.
  24. Freimut Bodendorf, Susanne Robra-Bissantz. E-Business Management (Springer-Lehrbuch) (German Edition). – М.: , 2009. – 200 с.
  25. Peter B. Hirsch, Michael B. Goodman. Corporate Communication: Strategic Adaptation for Global Practice. – М.: , 2010. – 260 с.
  26. Managing Customer Relationships on the Internet (International Business and Management). – М.: , 2005. – 318 с.
  27. Carlos Andre Reis Pinheiro. Social Network Analysis in Telecommunications. – М.: , 2010. – 240 с.
  28. Robert M. Clark. Intelligence Analysis: A Target-Centric Approach. – М.: CQ Press, 2009. – 360 с.
  29. Gunther Teubner (translated by Michelle Everson). Networks as Connected Contracts. – М.: , 2011. – 306 с.
  30. Digital Strategies For Powerful Corporate Communications. – М.: , 2011. – 272 с.
  31. Turn Small Talk Into Big Deals: Using 4 Key Conversation Styles To Customize Your Networking Approach, Build Relationships, And Win More Clients. – М.: , 2011. – 288 с.
  32. The Social Media Sales Revolution: The New Rules For Finding Customers, Building Relationships, And Getting Sales Through Online Networking. – М.: , 2011. – 256 с.
  33. Templeton. The Referral Of A Lifetime - The Networking System That Produces Bottom Line Results...Every Day. – М.: , 2011. – 0 с.
  34. Wired And Dangerous. – М.: , 2011. – 192 с.
  35. Andree Robinson-Neal. Social Network Analysis and Public Higher Education Institutions. – М.: LAP Lambert Academic Publishing, 2010. – 164 с.
  36. Marwa Elgebali. Relationship Value in Russian Business Markets. – М.: LAP Lambert Academic Publishing, 2009. – 324 с.
  37. Jackson Lemomo Ole kulet,Daniel Auka and Simeon Kipchumba. Effects Of Relational Social Capital On Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
  38. Irtaza ur Rehman Qazi. Post Implementation of ERP. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
  39. Enock Ofori-Mensah. Customer Relationship Network. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
  40. Timo de Wit. The effect of Social Media on Relationship Marketing. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
  41. Paris Pennesi. Adaptive Model Predictive Control in the Inventory Control Problem. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.

Дополнительные результаты

  1. F. Joseph LePla, Lynn M. Parker. Integrated Branding: Becoming Brand-Driven Through Companywide Action. – М.: Quorum Books, 1999. – 320 с.
  2. Nicolas Teles. Kundenbindung durch CRM: Konzeption und Optimierung fur eine erfolgreiche Implementierung (German Edition). – М.: , 2012. – 88 с.
  3. A Mehta. Customer relationship management in indian scenario: A strategic theoretical framework for relationship marketing in indian SMEs. – М.: , 2012. – 808 с.
  4. Hanna-Reetta Hirvonen, Kingsley John Ify. Effectiveness of CRM in HAAGA-HELIA: Evaluation of Microsoft Dynamics CRM system and its effectiveness in HAAGA-HELIA. – М.: , 2012. – 60 с.
  5. Rudolf Ivancsits. Mobile Couponing und Ticketing: Instrument des Customer Relationship Management im Mobile Marketing (German Edition). – М.: , 2012. – 172 с.
  6. Nico Dittelbach. Chancen und Grenzen von Social Media im CRM (German Edition). – М.: , 2012. – 50 с.
  7. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с.
  8. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с.
  9. Philip Bligh, Douglas Turk. CRM Unplugged: Releasing CRM's Strategic Value. – М.: John Wiley and Sons, Ltd, 2004. – 206 с.
  10. Stewart Pearson. Building Brands Directly: Creating Business Value from Customer Relationships. – М.: , 0. – 0 с.
  11. John McKean. Information Masters: Secrets of the Customer Race. – М.: , 0. – 0 с.
  12. Barry C. LaBov. I See a Silo!. – М.: , 0. – 0 с.
  13. Wayne Vanwyck. Pure Selling : The Basics (Self-Counsel Business Series). – М.: , 0. – 0 с.
  14. Jill Dyche. The CRM Handbook: A Business Guide to Customer Relationship Management. – М.: Addison Wesley, 2002. – 312 с.
  15. Peter Ferdinand Drucker, Robert Eccles, Joseph A. Ness, Thomas G. Cucuzza, Robert Simons, Antonlo Dbvlla, Robert Kaplan, David Norton. Harvard Business Review on Measuring Corporate Performance (Harvard Business Review Paperback Series). – М.: Harvard Business School Press, 1998. – 229 с.
  16. Carol A. Ptak, Eli Schragenheim. ERP: Tools, Techniques, and Applications for Integrating the Supply Chain, Second Edition. – М.: , 0. – 0 с.
  17. Jeffrey Peel. CRM: Redefining Customer Relationship Management (Enterprise Computing). – М.: Digital Press, 2002. – 320 с.
  18. Stanley A. Brown. Customer Relationship Management: A Strategic Imperative in the World of E-Business. – М.: , 0. – 0 с.
  19. Stanley A. Brown, Moosha Gulycz. Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality. – М.: John Wiley and Sons, Ltd, 2002. – 320 с.
  20. Hubert Osterle, Elgar Fleisch, Rainer Alt. Business Networking: Shaping Collaboration Between Enterprises. – М.: , 0. – 0 с.
  21. Jeffrey K. Pinto, Pekka Rouhiainen. Building Customer-Based Project Organizations. – М.: , 0. – 0 с.
  22. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
  23. Duane E. Sharp. Call Center Operation: Design, Operation, and Maintenance. – М.: Digital Press, 2003. – 318 с.
  24. Frederick C. Militello, Jr., Frederick C. Militello, Mark Tocchet, Publications Manager Rhona L. Ferling. Reassessing Corporate Banking Relationships: Issues, Practices & New Directions #09803. – М.: , 0. – 0 с.
  25. Kornel Terplan. Electronic Bill Presentment and Payment (Advanced and Emerging Communications Technologies Series). – М.: , 0. – 0 с.
  26. Des Dearlove. The Ultimate Book of Business Thinking : Harnessing the Power of the World's Greatest Business Ideas (The Ultimate Series). – М.: , 0. – 0 с.
  27. Claudia Imhoff, Lisa Loftis, Jonathan G. Geiger. Building the Customer-Centric Enterprise: Data Warehousing Techniques for Supporting Customer Relationship Management. – М.: , 0. – 0 с.
  28. Joseph H. Boyett, Jimmie T. Boyett, Jimmie T. Boyett, Joseph H. Boyett. The Guru Guide to the Knowledge Economy: The Best Ideas for Operating Profitably in a Hyper-Competitive World. – М.: , 0. – 0 с.
  29. Jill Dyche, Jill Dyche. e-Data: Turning Data into Information with Data Warehousing (Addison-Wesley Information Technology Series). – М.: , 0. – 0 с.
  30. Fiona Fui-Hoon Nah. Enterprise Resource Planning Solutions and Management. – М.: , 0. – 0 с.
  31. David J. Good, Roberta J. Schultz. Strategic, Organizational, and Managerial Impacts of Business Technologies. – М.: , 0. – 0 с.
  32. Ian H. Gordon. Competitor Targeting: Winning the Battle for Market and Customer Share. – М.: , 0. – 0 с.
  33. Julie L. Mohr. The Help Desk Audit: Blueprint for Success. – М.: , 2003. – 0 с.
  34. James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger. The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees. – М.: , 0. – 0 с.
  35. Getting Attention, Leading-Edge Lessons for Publicity and Marketing. – М.: , 0. – 0 с.
  36. Roger Cartwright. Customer Relationships (Express Exec). – М.: , 0. – 0 с.
  37. Bill Donaldson, Tom O'Toole. Strategic Market Relationships : From Strategy to Implementation. – М.: , 0. – 0 с.
  38. Uly Meixner, Erich Mock. The "OH Norman" Diary: The Moment of Truth - Selling to Your Customer's Needs. – М.: , 0. – 0 с.
  39. Don Peppers, Martha, Phd Rogers. The One to One Manager: Real-World Lessons in Customer Relationship Management (One to One). – М.: , 0. – 0 с.
  40. Regis McKenna. Total Access. – М.: , 0. – 0 с.
  41. Hans Peter Brondmo. The Engaged Customer: Using the New Rules of Internet Direct Marketing to Create Profitable Customer Relationships. – М.: , 0. – 0 с.
  42. Dick Lee. The Customer Relationship Management Survival Guide. – М.: , 0. – 0 с.
  43. Ec-Council. Customer Relationship Management. – М.: , 0. – 0 с.
  44. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с.
  45. Edited by Thorsten Hennig-Thurau, Ursula Hansen. Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention. – М.: Springer, 2000. – 0 с.
  46. Robert E. Wayland, Paul M. Cole. Customer Connections: New Strategies for Growth. – М.: , 0. – 0 с.
  47. Raymond Teo, Sharon Fong. Maximising Profits: The Customer Centric Approach. – М.: , 0. – 0 с.
  48. Gopalkrishnan R. Iyer, David Bejou. Customer Relationship Management in Electronic Markets. – М.: , 0. – 0 с.
  49. Frank Bradley. Strategic Marketing : In the Customer Driven Organization. – М.: , 0. – 0 с.
  50. Jagdish N. Sheth, Atul Parvatiyar. Handbook of Relationship Marketing. – М.: , 0. – 0 с.
  51. Gerald Corbae, Jakob B. Jensen, Dirk Schneider. Marketing 2.0 : Strategies for Closer Customer Relationships. – М.: Springer, 2003. – 152 с.
  52. Ashley Friedlein. Maintaining and Evolving Successful Commercial Web Sites: Managing Change, Content, Customer Relationships, and Site Measurement. – М.: , 0. – 0 с.
  53. Olivia Parr Rud. Data Mining Cookbook: Modeling Data for Marketing, Risk and Customer Relationship Management. – М.: , 0. – 0 с.
  54. Dermot McCormack. 10 Technologies Every Executive Should Know. – М.: , 2004. – 0 с.
  55. Customer Relationship Management in Electronic Markets. – М.: , 2004. – 0 с.
  56. Rakesh Seth. Creating Customer Delight: The How and Why of Customer Relationship Management. – М.: , 2005. – 0 с.
  57. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
  58. Joby John. Fundamentals of Customer-Focused Management : Competing through Service. – М.: , 2003. – 0 с.
  59. V. Kumar. Customer Relationship Management : A Databased Approach. – М.: , 2005. – 0 с.
  60. John J. Murphy. Converting Customer Value : From Retention to Profit. – М.: , 2005. – 0 с.
  61. Ali Farhoomand. Managing (e)Business Transformation : A Global Perspective. – М.: , 2004. – 0 с.
  62. Ali Farhoomand. Managing (e)Business Transformation : A Global Perspective. – М.: , 2004. – 0 с.
  63. Francis Buttle. Customer Relationship Management. – М.: , 2003. – 0 с.
  64. Soren Hougaard. Strategic Relationship Marketing. – М.: , 2004. – 0 с.
  65. Adrian Payne. Handbook of CRM: Achieving Excellence through Customer Management. – М.: Butterworth-Heinemann, 2005. – 288 с.
  66. Ron Willingham. Integrity Service: Treat Your Customers Right-Watch Your Business Grow. – М.: , 2005. – 288 с.
  67. Terry Taylor. Residential Integrator's Customer Relations (Residential Integration). – М.: , 2006. – 144 с.
  68. Darby Checketts. Customer Astonishment: 10 Secrets to World-Class Customer Care. – М.: Robert Reed Publishers, 2006. – 166 с.
  69. Judy Strauss, Adel El-Ansary, Raymond Frost. E-Marketing (4th Edition). – М.: , 2005. – 480 с.
  70. Jill DychA©, Evan Levy. Customer Data Integration: Reaching a Single Version of the Truth (SAS Institute Inc.). – М.: , 2006. – 320 с.
  71. Gary Armstrong, Philip Kotler. Marketing: An Introduction and MyMarketingLab Package (9th Edition). – М.: , 2008. – 0 с.
  72. Abaete de Azevedo, Ricardo Pomeranz. Customer Obsession: How to Acquire, Retain, and Grow Customers in the New Age of Relationship Marketing. – М.: , 2008. – 240 с.
  73. Richard S. Gallagher. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. – М.: , 2008. – 128 с.
  74. Evert Gummesson. Total Relationship Marketing, Third Edition: Marketing management, relationship strategy and CRM approaches for the network economy. – М.: , 2008. – 392 с.
  75. Debbie Gilliland, Alison Maguire. Managing Corporate and Business Relationships: Bank / Customer Relationships. – М.: , 2008. – 250 с.
  76. Amy Sauers. Effective Customer Relationship Management: How Emotion Drives Sustainable Success. – М.: , 2008. – 220 с.
  77. Lynette Ryals. Managing Customers Profitably. – М.: , 2009. – 384 с.
  78. Freimut Bodendorf, Susanne Robra-Bissantz. E-Business Management (Springer-Lehrbuch) (German Edition). – М.: , 2009. – 200 с.
  79. Christian Zeidler. Mobile Support in Customer Loyalty Management. – М.: , 2009. – 239 с.
  80. Byron Keating. Multichannel Service Relationships: Toward an Integrated Model. – М.: , 2010. – 308 с.
  81. Zenia Barnard. Online community portals for enhanced Customer Relationship Management: Getting Return on Investment through Return on Relationships. – М.: , 2010. – 316 с.
  82. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: , 2010. – 100 с.
  83. Simon Knox. Customer Relationship Management. – М.: , 2010. – 302 с.
  84. Francis Buttle. Customer Relationship Management. – М.: , 2010. – 522 с.
  85. Managing Customer Relationships on the Internet (International Business and Management). – М.: , 2005. – 318 с.
  86. Carlos Andre Reis Pinheiro. Social Network Analysis in Telecommunications. – М.: , 2010. – 240 с.
  87. Don Peppers. Managing Customer Relationships. – М.: , 2011. – 560 с.
  88. Ashley Friedlein. Maintaining and Evolving Successful Commercial Web Sites: Managing Change, Content, Customer Relationships, and Site Measurement. – М.: Morgan Kaufmann, 2003. – 448 с.
  89. Huimin Zhu. Research on Service and Customer Satisfaction of China Everbright Bank. – М.: , 2011. – 334 с.
  90. Customer Relationship Management:Emerging Concepts, Tools And Applications. – М.: , 2008. – 550 с.
  91. Turn Small Talk Into Big Deals: Using 4 Key Conversation Styles To Customize Your Networking Approach, Build Relationships, And Win More Clients. – М.: , 2011. – 288 с.
  92. Open-Question Selling: Unlock Your Customer'S Needs To Close The Sale... By Knowing What To Ask And When To Ask It. – М.: , 2011. – 224 с.
  93. The Social Customer: How Brands Can Use Social Crm To Acquire, Monetize, And Retain Fans, Friends, And Followers. – М.: , 2011. – 272 с.
  94. Selling For The Long Run: Build Lasting Customer Relationships For Breakthrough Results. – М.: , 2011. – 256 с.
  95. Take Your Sales To The Next Level: Advanced Skills To Build Stronger Relationships And Close More Deals. – М.: , 2011. – 224 с.
  96. Wired And Dangerous. – М.: , 2011. – 192 с.
  97. JC Quintana. Speaking Frankly About Customer Relationship Management. – М.: Книга по Требованию, 2015. – 246 с.
  98. Dr. Nedunuri Rama Mohan Prakash. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 188 с.
  99. Yigit Evren. The Geography of Supplier Customer Relations. – М.: LAP Lambert Academic Publishing, 2011. – 312 с.
  100. Ali Medabesh. Customer Comfort as a Marketing Construct in Healthcare. – М.: LAP Lambert Academic Publishing, 2011. – 224 с.
  101. K. Vijayakumar,Balasiddamuni Pagadala and G. Mokesh Rayalu. Statistical Models for Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
  102. Viktor Nekvapil. Data Mining in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
  103. Mudassar Ali. Role of Information Technology in retaining customers. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
  104. Daniel Auka. Customer Loyalty In Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 180 с.
  105. Nouman Shafique,Razzaq Athar and Tahir Saeed. Black Box of 3 C’s (Customer, Company & Competitor) In Modern World. – М.: LAP Lambert Academic Publishing, 2014. – 116 с.
  106. VIKAS GAUTAM. CUSTOMER RELATIONSHIP MANAGEMENT IN LIC. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
  107. Samsudin Wahab and Siti Salmiah Abdullah. User Satisfaction, Customer Relationship Management and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
  108. Narinder Kaur. Customer Relationship Management in General Insurance Sector in India. – М.: LAP Lambert Academic Publishing, 2013. – 176 с.
  109. Rahat Nawajesh. Relationship Perspectives on Customer Support Service. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
  110. Babeet Gupta,J.S. Grewal and Ruchi Agarwal. Significance of Customer Relationship in Enhancing Customer Equity. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
  111. Enock Ofori-Mensah. Customer Relationship Network. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
  112. Alireza Abdolhosseini Khaligh and Alireza Miremadi. The Impact of eCRM on Loyalty and Retention of Customers. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
  113. Roger Achkar. CRM and Customer Data. – М.: LAP Lambert Academic Publishing, 2011. – 56 с.
  114. Pujari V.C.S.M.R. Customer Relationship Management in Service Sector. – М.: LAP Lambert Academic Publishing, 2011. – 236 с.
  115. kamyar kavosh,Abu Bakar Abdul Hamid and Melati Ahmad Anuar. customer relationship management implementation in automobile industry. – М.: LAP Lambert Academic Publishing, 2012. – 180 с.
  116. George Agyekum Nana Donkor. Customer Relationship Management Practices In The Rural Banks. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
  117. Bilal Afsar,Asim Rehman and Rehmat Ullah Bangash. Customer Relationship Management in Banks. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
  118. Frank Kojo Kuranchie. Customer Retention and Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
  119. Samsudin Wahab. Electronic Customer Relationship Management in Jordan Mobile Service. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
  120. Patrick Anthony and Haripuram Venkateshwarlu. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 284 с.
  121. Subbarao Ebicherla. Customer Relationship Management in Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2013. – 388 с.
  122. Kittipong Sophonthummapharn. Techno-Relationship Innovations. – М.: LAP Lambert Academic Publishing, 2009. – 292 с.
  123. Jayaraman Munusamy,Puvaneswary Silvarajoo and Shankar Chelliah. THE EFFECTIVENESS OF ONLINE CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
  124. Borareaksmey Long. Relationship Marketing in the Banking Industry. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
  125. Faheem Shahzad. Impact of Direct Marketing on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 60 с.
  126. Salman Ahmad Awan and Muzafar Said. Edging Customer Loyalty Enhancing Communication. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
  127. Theophile Bindeoue Nasse. The Place of Internal Equity in Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
  128. Clainos Chidoko and Albert Makore. Customer Relationship Management and Profitability in Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
  129. A. R. Krishnan Ramasamy. Customer Relationship Management Practices in Consumer Durable Goods. – М.: LAP Lambert Academic Publishing, 2011. – 272 с.
  130. Khalid Hashmi. Customer-support Service-The Role in Telecom Customer Relationships. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
  131. Kaushik Bhattacharya. Customer Relationship Marketing in Indian Steel Industry. – М.: LAP Lambert Academic Publishing, 2012. – 380 с.
  132. Alireza Miremadi and Shirin Ranjbar Toutouee. Electronic Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2015. – 120 с.
  133. Balaji SG. Banking Service Quality & Customer Satisfaction - A Comparative Study. – М.: LAP Lambert Academic Publishing, 2011. – 324 с.
  134. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
  135. Zenia Barnard. Online community portals for enhanced Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2010. – 316 с.
  136. Sarika Sharma and D P Goyal. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2010. – 252 с.
  137. Magdaline Wanjiru. Applying Relationship Marketing. – М.: LAP Lambert Academic Publishing, 2012. – 156 с.
  138. Robson Mekonnin. Customer Relationship Management and Marketing performance of Bank. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
  139. Ayodeji Olarinoye. The Effectiveness of Customer Relationship. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
  140. Jeff Sauro. Customer Analytics For Dummies. – М.: , 2015. –  с.

Лучшие результаты

Ничего не найдено

Дополнительные результаты

  1. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
  2. Основной арсенал "охотника" - его network: кого он знает на рынке и качество этих отношений. С. Плетнева, "Управление персоналом", № 12, июнь 2009.

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