Результаты поиска

Лучшие результаты

1. Richard Seltzer. Web Business Bootcamp: Hands-on Internet Lessons for Managers, Entrepreneurs, and Professionals. – М.: , 0. – 0 с.
   
2. James Stephenson. Entrepreneur Magazine's Ultimate Small Business Marketing Guide: Over 1500 Great Marketing Tricks That Will Drive Your Business Through the Roof. – М.: , 0. – 0 с.
   
3. Marsha Collier. The Ultimate Online Customer Service Guide. – М.: , 2011. – 256 с.
   

Дополнительные результаты

1. Various Authors. QFINANCE Third Edition: The Ultimate Resource. – М.: , 2012. – 2208 с.
   
2. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с.
   
3. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
4. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
5. John R. Hill, George Pruitt, Lundy Hill. The Ultimate Trading Guide. – М.: , 0. – 0 с.
   
6. Robert A. Frisch. ESOP: The Ultimate Instrument in Succession Planning, 2nd Edition. – М.: , 0. – 0 с.
   
7. Tom Devine and Tarek F. Maassarani. The Corporate Whistleblower's Survival Guide: A Handbook for Committing the Truth. – М.: , 2012. – 556 с.
   
8. Al Jamal Mustafa Shindaini, Tanmoy Debnath. The Customer Satisfaction on Debit Card: A case study on Standard Bank Limited,Khulna, Bangladesh. – М.: , 2012. – 76 с.
   
9. Gerard I. Nierenberg. Do It Right the First Time: A Short Guide to Learning From Your Most Memorable Errors, Mistakes, and Blunders. – М.: Wiley Publishing, Inc, 1996. – 310 с.
   
10. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
    
11. James Heintz, Nancy Folbre, The Center for Popular Economics, United For a Fair Economy, National Priorities Project. The Ultimate Field Guide to the US Economy: A Compact and Irreverent Guide to Economic Life in Americ, New Updated Edition. – М.: , 0. – 0 с.
    
12. Barbara Littman. The Women's Business Resource Guide. – М.: , 0. – 0 с.
    
13. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с.
    
14. Karen O. Dowd, Sherrie Gong Taguchi. The Ultimate Guide to Getting The Career You Want : (And What do Do Once You Have It). – М.: , 0. – 0 с.
    
15. Susan Rice, Ginger Todd, M.Ed., Ginger Todd Susan Rice. A Guide to Becoming a Travel Professional. – М.: , 0. – 0 с.
    
16. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с.
    
17. Elaine Biech, Elaine Biech. The Consultant's Quick Start Guide: An Action Plan for Your First Year in Business. – М.: , 0. – 0 с.
    
18. Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с.
    
19. Stephen W. Medcroft. The Telecom Manager's Survival Guide: The Essential Reference for Telecommunications Systems, Solutions, and Cost Control. – М.: , 0. – 0 с.
    
20. William B. Martin. Providing Quality Service: What Every Hospitality Service Provider Needs to Know. – М.: , 0. – 0 с.
    
21. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
    
22. David R. Eyler. The Ultimate Job Book. – М.: , 0. – 0 с.
    
23. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
24. Martin D. Weiss. The Ultimate Safe Money Guide: How Everyone 50 and Over Can Protect, Save, and Grow Their Money. – М.: , 0. – 0 с.
    
25. Tom Taulli. The Edgar Online Guide to Decoding Financial Statements: Tips, Tools, and Techniques for Becoming a Savvy Investor. – М.: , 0. – 0 с.
    
26. Anthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews. IT Services: Costs, Metrics, Benchmarking and Marketing. – М.: Prentice Hall Ptr, 2000. – 240 с.
    
27. Tapio Reponen. Information Technology Enabled Customer Service. – М.: , 0. – 0 с.
    
28. Keki R. Bhote. The Ultimate Six Sigma: Beyond Quality Excellence. – М.: , 0. – 0 с.
    
29. Richard Seltzer. Web Business Bootcamp: Hands-on Internet Lessons for Managers, Entrepreneurs, and Professionals. – М.: , 0. – 0 с.
    
30. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с.
    
31. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Customer Service Training Games. – М.: McGraw-Hill Companies, 1999. – 224 с.
    
32. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
    
33. Jennifer Hofmann. The Synchronous Trainer's Survival Guide : Facilitating Successful Live and Online Courses, Meetings, and Events. – М.: , 0. – 0 с.
    
34. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с.
    
35. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с.
    
36. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с.
    
37. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
38. Michael Cusack. Online Customer Care: Applying Today's Technology To Achieve World-Class Customer Interaction. – М.: ASQ Quality Press, 1998. – 266 с.
    
39. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
40. Career Solutions Training Group. Quick Skills: Customer Service: Learner Guide. – М.: , 0. – 0 с.
    
41. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с.
    
42. Dr. Daniel R. Price. Your Customer $ystem. – М.: , 0. – 0 с.
    
43. Michael Young. Mastering Customer Service. – М.: , 0. – 0 с.
    
44. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
    
45. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
46. Timothy P. Bonomo. Customer Service: Aiming for Excellence. – М.: , 0. – 0 с.
    
47. Edward W. Werz, Sally Germain. Phrases That Sell : The Ultimate Phrase Finder to Help You Promote Your Products, Services, and Ideas. – М.: McGraw-Hill Contemporary, 0. – 160 с.
    
48. Stedman Graham, Lisa Delpy Neirotti, Joe Jeff Goldblatt. The Ultimate Guide to Sports Marketing. – М.: McGraw-Hill Irwin, 2001. – 336 с.
    
49. James Stephenson. Entrepreneur Magazine's Ultimate Small Business Marketing Guide: Over 1500 Great Marketing Tricks That Will Drive Your Business Through the Roof. – М.: , 0. – 0 с.
    
50. Chuck Laughlin, Karen Sage, Marc Bockmon. Samurai Selling: The Ancient Art of Service in Sales. – М.: , 0. – 0 с.
    
51. Barry Maher, Barry Maher. No Lie - Truth is the Ultimate Sales Tool. – М.: , 0. – 0 с.
    
52. Martin M. Shenkman. The Homeowners' Legal Bible: The Ultimate Guide to What Homeowners Need to Know. – М.: , 0. – 0 с.
    
53. Jeff Treganowan, Susan Treganowan. The Ultimate New-Home Buying Guide. – М.: , 0. – 0 с.
    
54. Priscilla Huff. The Self-Employed Woman's Guide to Launching a Home-Based Business. – М.: , 0. – 0 с.
    
55. Andrew E. Schwartz. Customer Service PowerPoint Content. – М.: , 0. – 0 с.
    
56. Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes). – М.: , 2005. – 0 с.
    
57. Sue Barlow. Sense and Respond : The Journey to Customer Purpose. – М.: , 2005. – 0 с.
    
58. Larry Swaton. Customer Service for Profitability. – М.: , 2003. – 0 с.
    
59. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
    
60. Jillian Mercer. May I Help You?: Great Customer Service for Small Business. – М.: , 2004. – 0 с.
    
61. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
62. David L. Goetsch. Effective Customer Service: Ten Steps for Technical Professions (NetEffect). – М.: , 2003. – 0 с.
    
63. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
    
64. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
65. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с.
    
66. Pattie Odgers. The World of Customer Service. – М.: , 2003. – 0 с.
    
67. The Core Business Web: A Guide to Key Information Resources. – М.: , 2003. – 0 с.
    
68. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с.
    
69. Wendy L. Currie. Internet Strategy: The Road to Web Services Solutions. – М.: , 2005. – 0 с.
    
70. Michael Schell. The Customer Approved Small Business: Success Secrets For Developing Your Small Business (Approved). – М.: , 2004. – 0 с.
    
71. Perseus Publishing. The Ultimate Business Dictionary: Defining the World of Work. – М.: , 2003. – 0 с.
    
72. Richard Tyler. Real World Customer Services Strategies That Work (Power Learning). – М.: , 2004. – 238 с.
    
73. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с.
    
74. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
    
75. Dan S. Kennedy. The Ultimate Marketing Plan: Find Your Hook: Communicate Your Message: Make Your Mark. – М.: Adams Media, 2006. – 229 с.
    
76. Paula Peters. The Ultimate Marketing Toolkit: Ads That Attract Customers. Brochures That Create Buzz. Websites That Wow. – М.: , 2006. – 215 с.
    
77. Dan S. Kennedy. The Ultimate Sales Letter: Attract New Customers. Boost Your Sales. – М.: Adams Publishing Group, 2006. – 229 с.
    
78. Neil J. Binder. The Ultimate Guide to Buying and Selling Coops and Condos in New York City. – М.: , 2005. – 249 с.
    
79. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с.
    
80. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с.
    
81. Tom Antion. The Ultimate Guide to Electronic Marketing for Small Business: Low-Cost/High Return Tools and Techniques that Really Work. – М.: , 2005. – 320 с.
    
82. The Ultimate Small Business Guide: A Resource for Startups and Growing Businesses (Ultimate Business Library). – М.: , 2004. – 700 с.
    
83. Richard S. Gallagher. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. – М.: , 2008. – 128 с.
    
84. Carl Henry. The People Approach To Customer Service. – М.: , 2008. – 156 с.
    
85. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
86. Patricia Dorch. SIX FIGURE CAREER COACHING ADVICE: THE ULTIMATE GUIDE TO ACHIEVING SUCCESS. – М.: , 2008. – 100 с.
    
87. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.
    
88. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с.
    
89. Alex A. Lluch. The Ultimate Home Buying Guide and Organizer. – М.: , 2008. – 270 с.
    
90. SM Consulting. The Ultimate Job Directory: Comprehensive Guide to Working at Home. – М.: , 2010. – 380 с.
    
91. Lee B. Salz, Jenny L. Hamby. Stop Speaking For Free! The Ultimate Guide to Making Money with Webinars. – М.: , 2010. – 138 с.
    
92. Stephen Coscia. Customer Service Over the Phone. – М.: , 2010. – 143 с.
    
93. Leonardo Inghilleri, Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. – М.: AMACOM/American Management Association, 2010. – 170 с.
    
94. Sean Brodrick. The Ultimate Suburban Survivalist Guide. – М.: , 2010. – 330 с.
    
95. Greg Witt. Ultimate Adventures: A Rough Guide to Advemture Travel. – М.: Rough Guides, 2008. – 374 с.
    
96. Davi-Ellen Chabner BA MAT. Medical Terminology Online for The Language of Medicine (User Guide, Access Code, Textbook and Mosby's Dictionary 8e Package). – М.: , 2010. – 0 с.
    
97. Marsha Collier. The Ultimate Online Customer Service Guide. – М.: , 2011. – 256 с.
    
98. Judith V. Boettcher. The Online Teaching Survival Guide. – М.: , 2010. – 320 с.
    
99. Michael Zarnock. Hot Wheels Variations: The Ultimate Guide. – М.: , 2010. – 503 с.
    
100. Jim White, Tony Sweet. Nikon DSLR: The Ultimate Photographer's Guide. – М.: Рид Элсивер, Focal Press, 2010. – 176 с.
     
101. Christopher Grey. CANON DSLR: The Ultimate Photographer's Guide. – М.: , 2010. – 304 с.
     
102. Whitney Cranshaw. Garden Insects of North America – The Ultimate Guide to Backyard Bugs. – М.: , 2004. – 672 с.
     
103. TC Barrow. Trade & Empire – The British Customs Service in Colonial America 1660–1775. – М.: , 1974. – 348 с.
     
104. Martin D. Weiss. The Ultimate Safe Money Guide. – М.: , 2002. – 352 с.
     
105. Martin D. Weiss. The Ultimate Money Guide for Bubbles, Busts, Recession and Depression. – М.: , 2011. – 288 с.
     
106. Bruce Fries. Digital Audio – The Ultimate Guide. – М.: , 2005. – 450 с.
     
107. Nihara K. Choudhri. The Ultimate Guide to Legal Careers. – М.: , 1989. – 256 с.
     
108. Paul McGreevy. The Ultimate Guide to Residential Real Estate Loans. – М.: , 1989. – 218 с.
     
109. Paul McGreevy. The Ultimate Guide to Residential Real Estate Loans. – М.: , 1989. – 218 с.
     
110. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 208 с.
     
111. Keith Bailey. Online Customer Service For Dummies®. – М.: , 2001. – 274 с.
     
112. Jack Williams. The AMS Weather Book – The Ultimate Guide to America?s Weather. – М.: , 2009. – 368 с.
     
113. Martin D. Weiss. The Ultimate Safe Money Guide. – М.: , 2003. – 340 с.
     
114. Linda M. Lash. The Complete Guide to Customer Service. – М.: , 1988. – 240 с.
     
115. Janelle Barlow. Branded Customer Service: The New Competitive Edge. – М.: , 2011. – 368 с.
     
116. John Klymshyn. The Ultimate Sales Managers? Guide. – М.: , 2006. – 240 с.
     
117. Jerry J. Weygandt. The Online Business Survival Guide. – М.: , 2001. – 16 с.
     
118. The Big Book Of Customer Service Training Games. – М.: , 1998. – 209 с.
     
119. The Ultimate Guide To Pool Maintenance, Third Edition. – М.: , 2011. – 580 с.
     
120. The Ultimate Guide To Getting Into Nursing School. – М.: , 2011. – 208 с.
     
121. The Customer Rules: The 14 Indispensible, Irrefutable, And Indisputable Qualities Of The Greatest Service Companies In The World. – М.: , 2011. – 352 с.
     
122. The Ultimate Tesla Coil Design And Construction Guide. – М.: , 2011. – 413 с.
     
123. The Ultimate Sales Training Workshop: A Hands-On Guide For Managers. – М.: , 2011. – 0 с.
     
124. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с.
     
125. The Big Book Of Customer Service Training Games. – М.: , 2011. – 209 с.
     
126. Branded Customer Service. – М.: , 2011. – 264 с.
     
127. Justin Richards. Doctor Who: The Ultimate Monster Guide. – М.: Random House UK, 2009. – 352 с.
     
128. DASU. THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER'S BUSINESS. – М.: , 2013. –  с.
     
129. HAMPER. THE ULTIMATE GUIDE TO STRATEGIC MARKETING: REAL WORLD METHODS FOR DEVELOPING SUCCESSFUL, LONG-TERM MARKETING PLANS. – М.: , 2013. –  с.
     
130. Ayesha Sarfaraz and Asir Ajmal. Customer Service in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
131. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
132. Peter N. Osuji and Japhet Eke Lawrence. The impact of customer service management on IT function. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
133. Faustino Taderera and Zebert Mahachi. The Ultimate Guide to Shipping, Forwarding and Customs Clearing. – М.: LAP Lambert Academic Publishing, 2010. – 692 с.
     
134. Jayaraman Munusamy,Puvaneswary Silvarajoo and Shankar Chelliah. THE EFFECTIVENESS OF ONLINE CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
     
135. Henry Kyambalesa. Customer Service in the 21st Century. – М.: LAP Lambert Academic Publishing, 2012. – 280 с.
     
136. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
137. Al Jamal Mustafa Shindaini and Tanmoy Debnath. The Customer Satisfaction on Debit Card. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
138. Golf: the Ultimate Guide. – М.: , 2015. – 352 с.
     
139. Dita Von Teese. Your Beauty Mark: The Ultimate Guide to Eccentric Glamour. – М.: Dey Street Books, 2015. – 400 с.
     
140. Pokemon GO!: The Ultimate Unauthorized Guide. – М.: , . –  с.
     

Лучшие результаты

Дополнительные результаты

1. Займы для корпораций: back to the Russia. Т. Мартынова, "Банковское обозрение", № 11, ноябрь 2007.
2. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
5. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
6. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
7. Адвокатура в режиме online. И. Апарышев, "Новая адвокатская газета", N 15, август 2012 г.
8. Как в детском пазле. интервью с И. Смелянским, директором московского офиса компании The Boston Consulting Group. М. Тальская, "БДМ. Банки и деловой мир", N 3, март 2012 г.
9. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
10. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
11. Суд в режиме online. С. Кузина, "Расчет", N 11, ноябрь 2010 г.
12. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
13. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
14. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
15. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
16. Новая упрощенная процедура рассмотрения мелких исков в Евросоюзе - the european small claims procedure. escp. Н.В. Сивак, "Законодательство", № 2, февраль 2009.
17. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.
18. Сдача отчетности online: прогресс налицо. М. Дудко, "Московский бухгалтер", № 12, июнь 2008.