Результаты поиска

Лучшие результаты

1. Ron Willingham. The Inner Game of Selling: Mastering the Hidden Forces that Determine Your Success. – М.: , 2012. – 272 с.
   
2. Michael Miller. B2B Digital Marketing: Using the Web to Market Directly to Businesses (Que Biz-Tech). – М.: , 2012. – 368 с.
   
3. Anthony Johnson. Maximum Effectiveness: Your Guide to Maximum Success in Sales, Marketing, Management, Client Satisfaction, Personal Effectiveness. – М.: , 0. – 0 с.
   
4. Thomas L. Means. Communication for the Workplace. – М.: , 0. – 0 с.
   
5. William B. Martin. Providing Quality Service: What Every Hospitality Service Provider Needs to Know. – М.: , 0. – 0 с.
   
6. Brad Humphrey, Jeff Stokes, Brad Humphrey, Jeff Stokes. The 21st Century Supervisor : Nine Essential Skills for Developing Frontline Leaders. – М.: , 0. – 0 с.
   
7. Mike Kirkham, Peggy Weiss, Bill Crawford. The Waiting Game: The Essential Guide for Wait Staff and Managers. – М.: , 0. – 0 с.
   
8. Beverly Rokes, Southwestern. Quick Skills: What Your Employer Expects. – М.: , 0. – 0 с.
   
9. Robert R. Mander, Bob Mander. Sales: Building Lifetime Skills for Success. – М.: , 0. – 0 с.
   
10. Carol Smith. Customer Relations Handbook for Builders: Volumes I & II. – М.: , 0. – 0 с.
    
11. Debra Koontz Traverso. Outsmarting Goliath: How to Achieve Equal Footing with Companies That Are Bigger, Richer, Older, and Better Known. – М.: , 0. – 0 с.
    
12. John W. Newstrom, Edward E. Scannell, Carolyn Nilson. The Complete Games Trainers Play, Volume II. – М.: , 0. – 0 с.
    
13. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с.
    
14. Career Solutions Training Group. Quick Skills: Customer Service: Learner Guide. – М.: , 0. – 0 с.
    
15. Dr. Daniel R. Price. Your Customer $ystem. – М.: , 0. – 0 с.
    
16. Jeffrey Gitomer, Ron Zemke. Knock Your Socks Off Selling. – М.: AMACOM/American Management Association, 1999. – 206 с.
    
17. The Million Dollar Round Table Center for Productivity. Million Dollar Selling Techniques (MILLION DOLLAR ROUND TABLE). – М.: , 0. – 0 с.
    
18. Richard S. Guha. How To Get What You Most Want In Life: Achieve Worldly And Emotional Career Success. – М.: , 2004. – 0 с.
    
19. Mitch Schneider. Automotive Service Management: Operations Management (Automotive Service Management). – М.: , 2003. – 0 с.
    
20. Milica Z. Bookman, Karla R. Bookman. Medical Tourism in Developing Countries. – М.: , 2007. – 258 с.
    
21. Terry Taylor. Residential Integrator's Customer Relations (Residential Integration). – М.: , 2006. – 144 с.
    
22. Dr. Rick Brinkman, Dr. Rick Kirschner. Love Thy Customer: Creating Delight, Preventing Dissatisfaction, and Pleasing Your Hardest-to-Please Customer. – М.: , 2005. – 272 с.
    
23. Lisa M. Schwartz, Lana M. Ruffins, Natalie L. Petouhoff. Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Channel CRM. – М.: , 2006. – 272 с.
    
24. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с.
    
25. Thomas Cheesebro, Linda O'Connor, Francisco Rios. Oral Workplace Communication: Job Talk (2nd Edition). – М.: , 2005. – 256 с.
    
26. Mariela Dabbah, Arturo Poire. Latino Advantage in the Workplace: Using Who You Are to Get Where You Want to Be. – М.: , 2006. – 256 с.
    
27. Thomas Cheesebro, Linda O'Connor, Francisco Rios. Communication Skills: Preparing for Career Success (3rd Edition). – М.: , 2006. – 264 с.
    
28. Amy R., Ph.D. Hurd. Leisure Services Management. – М.: , 2008. – 400 с.
    
29. Kirk Waidell. The Cash Cow: How to Become Self-Employed for Under $100! Quicker Than You Thought Possible!. – М.: , 2008. – 48 с.
    
30. Dave Donelson. The Dynamic Manager's Guide To Creative Selling: How To Make More Sales And Build A Super Sales Career. – М.: , 2011. – 362 с.
    
31. Greg Brue. Six Sigma for Managers. – М.: McGraw-Hill, 2002. – 208 с.
    
32. Customer Service Skills For Success. – М.: , 2011. – 0 с.
    
33. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с.
    
34. Khaled Mahmud. Impact of Training and Development on Employee Turnover. – М.: LAP Lambert Academic Publishing, 2012. – 320 с.
    
35. Bonalyn J. Nelsen. The Cultural and Social Challenges of Technical Service Work. – М.: LAP Lambert Academic Publishing, 2010. – 260 с.
    
36. Henrik Boddum. A Framework for Individual Creative Problem Solving. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
    
37. Machira Mwangi. Secrets to Competitiveness and Growth. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
38. Robert Baden Ekuma. Strategies To Be Successful In Life. – М.: LAP Lambert Academic Publishing, 2012. – 304 с.
    
39. Business Writing for Dummies. – М.: , . –  с.
    

Дополнительные результаты

1. Interpersonal Skills for the People Professions: Learning from Practice. – М.: , 2012. – 192 с.
   
2. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с.
   
3. Michael Armstrong. Armstrong's Handbook of Management and Leadership: Developing Effective People Skills for Better Leadership and Management. – М.: , 2012. – 380 с.
   
4. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
5. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
6. David Grayson Allen, Kathleen McDermott. Accounting for Success: A History of Price Waterhouse in America, 1890-1990. – М.: , 0. – 0 с.
   
7. Sue Storm. Angel First Aid: Rx for Success. – М.: , 0. – 0 с.
   
8. R. Didinger. Game Plans For Success. – М.: , 0. – 0 с.
   
9. John N. Mangieri, Cathy Collins Block. Power Thinking for Success. – М.: , 0. – 0 с.
   
10. Robin Fisher Roffer, Doris Ober. Make a Name for Yourself: Eight Steps Every Woman Needs to Create a Personal Brand Strategy for Success. – М.: , 0. – 0 с.
    
11. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
    
12. Robin Inwald. How to Have It All and Keep Your Sanity : ABC's for Success in Business, Management, and Life. – М.: , 0. – 0 с.
    
13. Juliet Nierenberg, Irene S. Ross. Negotiate for Success: Effective Strategies for Realizing Your Goals (Positive Business Series). – М.: , 0. – 0 с.
    
14. Not Applicable (Na ). World Development Report 2004: Making Services Work for Poor People (WORLD DEVELOPMENT REPORT). – М.: , 0. – 0 с.
    
15. James R. Ball. ABCs for Life : 26 Principles for Success and Happiness. – М.: , 0. – 0 с.
    
16. Holly Johnson, Southwestern. Quick Skills: Organizing For Success. – М.: , 0. – 0 с.
    
17. James E. Loehr. Stress for Success. – М.: , 0. – 0 с.
    
18. Nancy H. Bancroft. The Feminine Quest for Success: How to Prosper in Business and Be True to Yourself. – М.: , 0. – 0 с.
    
19. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с.
    
20. Trina Hoefling. Working Virtually: Managing People for Successful Virtual Teams and Organizations. – М.: , 0. – 0 с.
    
21. Elizabeth P. Tierney. How to Make Effective Presentations (Survival Skills for Scholars ; V. 16). – М.: , 0. – 0 с.
    
22. Lawrence K. Jones. Job Skills for the 21st Century: A Guide for Students. – М.: , 0. – 0 с.
    
23. Sandra Stoodley. How to Create a Business on Low Income: That Runs With or Without You (Strategies for Success (Ideabank)). – М.: , 0. – 0 с.
    
24. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с.
    
25. Marlene Caroselli. Leadership Skills for Managers. – М.: , 0. – 0 с.
    
26. Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с.
    
27. Ron Zemke, Kristin Anderson. Coaching Knock Your Socks Off Service. – М.: , 0. – 0 с.
    
28. Gerald Michaelson, Steven Michaelson, Sunzi Sunzi Bing Fa. Sun Tzu for Success: How to Use the Art of War to Master Challenges and Accomplish the Important Goals in Your Life. – М.: , 0. – 0 с.
    
29. Douglas Gordon, Southwestern. Quick Skills: Skills for the First Time Supervisor. – М.: , 0. – 0 с.
    
30. Brad Humphrey, Jeff Stokes, Brad Humphrey, Jeff Stokes. The 21st Century Supervisor : Nine Essential Skills for Developing Frontline Leaders. – М.: , 0. – 0 с.
    
31. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
    
32. Ruth McClendon, Leslie B. Kadis. Reconciling Relationships and Preserving the Family Business: Tools for Success. – М.: , 0. – 0 с.
    
33. Kenneth Durham, Bruce Kennedy. The New High-Tech Manager: Six Rules for Success in Changing Times (Artech House Technology Management and Professional Development Library). – М.: , 0. – 0 с.
    
34. Carol Carter, Gary Izumo, Sarah Lyman Kravits. The Career ToolKit: Skills for Success (3rd Edition). – М.: , 0. – 0 с.
    
35. Robert R. Mander, Bob Mander. Sales: Building Lifetime Skills for Success. – М.: , 0. – 0 с.
    
36. J. Elaine Spear. Salon Client Care: How to Maximize Your Potential for Success. – М.: , 0. – 0 с.
    
37. Susan K. Jacobson. Communication Skills for Conservation Professionals. – М.: , 0. – 0 с.
    
38. Russell L. Brown. Strategies for Successfully Buying or Selling a Business. – М.: Rds Assocs Inc, 2002. – 224 с.
    
39. Susan K. Jacobson. Communication Skills for Conservation Professionals. – М.: , 0. – 0 с.
    
40. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
41. Tapio Reponen. Information Technology Enabled Customer Service. – М.: , 0. – 0 с.
    
42. Mariam G. MacGregor, Mariam MacGregor. Leadership 101: Developing Leadership Skills for Resilient Youth Facilitator's Guide. – М.: , 0. – 0 с.
    
43. James Biscardi. The Mantle: How to Dress for Success in Leadership. – М.: , 0. – 0 с.
    
44. Roger Scovil. Get Ahead: Scovil's 7 Rules for Success in Management. – М.: , 0. – 0 с.
    
45. Julie L. Mohr. The Help Desk Audit: Blueprint for Success. – М.: , 2003. – 0 с.
    
46. Lynn F. Gunlicks. The Machiavellian Manager's Handbook for Success. – М.: , 0. – 0 с.
    
47. Carol Smith. Customer Relations Handbook for Builders: Volumes I & II. – М.: , 0. – 0 с.
    
48. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с.
    
49. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
    
50. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с.
    
51. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с.
    
52. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
53. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
54. Career Solutions Training Group. Quick Skills: Customer Service: Learner Guide. – М.: , 0. – 0 с.
    
55. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с.
    
56. Michael Young. Mastering Customer Service. – М.: , 0. – 0 с.
    
57. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
    
58. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
59. Timothy P. Bonomo. Customer Service: Aiming for Excellence. – М.: , 0. – 0 с.
    
60. Philip Max Kay. Compete & WIN in Telecom Sales - A Step-by-Step Guide for Successful Selling. – М.: , 0. – 0 с.
    
61. Susan L. Brock. Writing Business Proposals and Reports: Strategies for Success (Fifty-Minute Series). – М.: , 0. – 0 с.
    
62. Henry J. Gambino. Salons & Computers: A Starters Guide for Success. – М.: , 0. – 0 с.
    
63. Andrew E. Schwartz. Customer Service PowerPoint Content. – М.: , 0. – 0 с.
    
64. Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes). – М.: , 2005. – 0 с.
    
65. Cynthia Jenkins. Skills for Success : Developing Effective Study Strategies (with InfoTrac) (Wadsworth College Success Series). – М.: , 2004. – 0 с.
    
66. Larry Swaton. Customer Service for Profitability. – М.: , 2003. – 0 с.
    
67. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
    
68. Jillian Mercer. May I Help You?: Great Customer Service for Small Business. – М.: , 2004. – 0 с.
    
69. David L. Goetsch. Effective Customer Service: Ten Steps for Technical Professions (NetEffect). – М.: , 2003. – 0 с.
    
70. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
    
71. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
72. Pattie Odgers. The World of Customer Service. – М.: , 2003. – 0 с.
    
73. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с.
    
74. Robert J. Graham. Creating an Environment for Successful Projects, 2nd Edition. – М.: , 2003. – 0 с.
    
75. Mitch Schneider. Automotive Service Management: Operations Management (Automotive Service Management). – М.: , 2003. – 0 с.
    
76. Michael Schell. The Customer Approved Small Business: Success Secrets For Developing Your Small Business (Approved). – М.: , 2004. – 0 с.
    
77. Mary Queen Donnelly. Skills for Consumer Success. – М.: , 2003. – 0 с.
    
78. Richard Tyler. Real World Customer Services Strategies That Work (Power Learning). – М.: , 2004. – 238 с.
    
79. Jim Blythe. Marketing (Sage Course Companions S : Knowledge and Skills for Success). – М.: , 2006. – 192 с.
    
80. Jack Stahl. Lessons on Leadership: The 7 Fundamental Management Skills for Leaders at All Levels. – М.: , 2007. – 240 с.
    
81. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
    
82. Dan Hamilton. Real Estate Marketing & Sales Essentials: Steps for Success. – М.: , 2005. – 448 с.
    
83. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с.
    
84. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с.
    
85. Rosalie Maggio. The Art of Talking to Anyone: Essential People Skills for Success in Any Situation. – М.: , 2005. – 288 с.
    
86. Stephanie Winston. Organized for Success : Top Executives and CEOs Reveal the Organizing Principles That Helped Them Reach the Top. – М.: , 2004. – 256 с.
    
87. Sue Jefferson, Darlene Smith-Worthington. Technical Writing for Success. – М.: , 2004. – 418 с.
    
88. Dale Carnegie. Public Speaking for Success. – М.: , 2006. – 448 с.
    
89. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
90. Sue Mackey, Laura Tonkin. Living Well, Working Smart: Soft Skills for Success. – М.: , 2005. – 286 с.
    
91. Gary Koser, Dean Zirwas. Workplace Skills for Success with AutoCAD(R) 2007 - BASICS: A Layered Learning Approach. – М.: , 2006. – 352 с.
    
92. Atul Vashistha, Avinash Vashistha. The Offshore Nation: Strategies for Success in Global Outsourcing and Offshoring. – М.: , 2006. – 256 с.
    
93. Laura Whitworth, Karen Kimsey-House, Henry Kimsey-House, Phillip Sandahl. Co-Active Coaching: New Skills for Coaching People Toward Success in Work and, Life. – М.: Davies-Black Publishing, 2007. – 336 с.
    
94. Gary Koser, Dean Zirwas, Autodesk. Workplace Skills for Success with AutoCAD 2009: Basics. – М.: , 2008. – 368 с.
    
95. Cheryl A. Stevens. Service Learning for Health, Physical Education, and Recreation: A Step-by-step Guide. – М.: , 2008. – 128 с.
    
96. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
97. George Ojie-Ahamiojie. Essential Leadership Skills for Hospitality Supervisors: : An Experiential Approach. – М.: , 2008. – 144 с.
    
98. Samuel Malone. People Skills for Managers. – М.: , 2008. – 285 с.
    
99. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.
    
100. Jennie Deneka. Creating an Informed Customer Service Model: Using Action Research. – М.: , 2008. – 104 с.
     
101. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с.
     
102. Peter Raulerson, Jean-Claude Malraison, Antoine Leboyer. Building Routes to Customers: Proven Strategies for Profitable Growth. – М.: , 2009. – 194 с.
     
103. Ching M. Chang. Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence. – М.: , 2010. – 720 с.
     
104. Nancy Lieberman. Playbook for Success. – М.: , 2010. – 240 с.
     
105. Stanley A. Brown. Breakthrough Customer Service. – М.: , 1998. – 452 с.
     
106. Cailein Gillespie. Customer Service Skills CD-Rom. – М.: , 2010. – 32 с.
     
107. Karen Leland. Customer Service For Dummies®. – М.: , 1995. – 384 с.
     
108. Karen Leland. Customer Service For Dummies®. – М.: , 2006. – 408 с.
     
109. Keith Bailey. Online Customer Service For Dummies®. – М.: , 2001. – 274 с.
     
110. The Big Book Of Customer Service Training Games. – М.: , 1998. – 209 с.
     
111. Customer Service Skills For Success. – М.: , 2011. – 0 с.
     
112. Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с.
     
113. Robert Bacal. Perfect Phrases for Customer Service. – М.: McGraw-Hill, 2011. – 242 с.
     
114. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с.
     
115. Please Every Customer: Delivering Stellar Customer Service Across Cultures. – М.: , 2011. – 304 с.
     
116. The Big Book Of Customer Service Training Games. – М.: , 2011. – 209 с.
     
117. Customer Service Training 101. – М.: , 2011. – 224 с.
     
118. Communications Skills For Project Managers. – М.: , 2011. – 224 с.
     
119. Strategic Customer Service. – М.: , 2011. – 240 с.
     
120. Branded Customer Service. – М.: , 2011. – 264 с.
     
121. S. Finney. 2012-2013 Recording Studio Directory & Sourcebook for Success: Midwest Region: Volume 1. – М.: IB Media Group, 2012. – 230 с.
     
122. S. Finney. 2012-2013 Recording Studio Directory & Sourcebook for Success: Northeast Region: Volume 1. – М.: IB Media Group, 2012. – 270 с.
     
123. Stella Cottrell. Skills for Success: The Personal Development Planning Handbook. – М.: Palgrave Macmillan, 2010. – 314 с.
     
124. Dale Carnegie. Public Speaking for Success. – М.: Jeremy P. Tarcher, 2005. – 464 с.
     
125. Susan Earle-Carlin. Q: Skills for Success 5 Listening nd Speaking with Online Practice. – М.: Oxford University Press, 2011. – 278 с.
     
126. Jaimie Scanlon. Q: Skills for Success 1: Listening and Speaking with Online Practice. – М.: Oxford University Press, 2010. – 232 с.
     
127. Lawrence Lawson. Q Skills for Success Listening and Speaking 5: Teacher's Handbook (+ CD-ROM). – М.: Oxford University Press, 2011. – 128 с.
     
128. Charl Norloff, Debra Daise, Paul Carne. Q: Skills for Success: 4 Reading and Writing. – М.: Oxford University Press, 2013. – 272 с.
     
129. Nigel A. Caplan, Scott Ray Douglas. Q: Skills for Success 5 Reading & Writing. – М.: Oxford University Press, 2011. – 296 с.
     
130. Kevin McClure, Mari Vargo. Q: Skills for Success Listening and Speaking. – М.: Oxford University Press, 2013. – 182 с.
     
131. Elizabeth Kuhnke. Communication Skills for Dummies. – М.: John Wiley and Sons, Ltd, 2013. – 264 с.
     
132. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
133. Ayesha Sarfaraz and Asir Ajmal. Customer Service in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
134. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
135. Nan Kain. Burmese Shoppers Perception for Burmese Gems and Jewelry Products. – М.: LAP Lambert Academic Publishing, 2013. – 144 с.
     
136. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
137. Henry Kyambalesa. Customer Service in the 21st Century. – М.: LAP Lambert Academic Publishing, 2012. – 280 с.
     
138. Sohail Atif Hameed and Tayyaba Sohail. Importance of Leadership for Successful Project Management. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
139. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
140. M. Thukaram. A Study of Customer Services in Regional Rural Banks. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
3. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
4. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
5. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
6. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
7. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
8. Мы можем управлять собственными мыслями. интервью с С. Харитоновым, врачом-психотерапевтом, психиатором, кандидатом медицинских наук, старшим научным сотрудником Московского НИИ психиатрии Росздрава РФ, членом-корреспондентом Международной академии наук. МАНЭБ, членом Британского общества когнитивных и поведенческих психотерапевтов. Membership British Association for Behavioural & Cognitive Psychoterapies / BABCP. Ф. Кульпин, "Управление персоналом", N 8, апрель 2011 г.
9. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
10. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
11. Зачетная реструктуризация долга: институт DEBT-FOR-EQUITY SWAP в России". интервью с М. Григорьевым, старшим юристом корпоративной практики юридической фирмы "Вегас-Лекс". О. Бодрягина, "эж-ЮРИСТ", № 3, январь 2010.
12. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.
13. Управление проектами при подборе персонала. PM for HR. Е. Кривов, "Кадровик. Рекрутинг для кадровика", № 9, сентябрь 2008.