Результаты поиска

Лучшие результаты

1. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с.
   

Дополнительные результаты

1. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с.
   
2. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
3. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
4. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
   
5. Rosabeth Moss Kanter. WORLD CLASS. – М.: , 0. – 0 с.
   
6. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с.
   
7. David R. Schwandt, Michael J. Marquardt. Organizational Learning From World Class Theories to Global Best Practices. – М.: , 0. – 0 с.
   
8. Lynda C. McDermott, Nolan Brawley, William W. Waite, Nolan Brawley. World Class Teams: Working Across Borders. – М.: , 0. – 0 с.
   
9. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с.
   
10. Edward Frazelle. World-Class Warehousing and Material Handling. – М.: , 0. – 0 с.
    
11. James Melville Stewart. Managing for World Class Safety. – М.: , 0. – 0 с.
    
12. Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с.
    
13. Brian H. Maskell. Performance Measurement for World Class Manufacturing: A Model for American Companies (Corporate Leadership). – М.: , 0. – 0 с.
    
14. Knowledge Networking: Creating the Collaborative Enterprise. – М.: , 0. – 0 с.
    
15. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
    
16. John S Oakland. Total Organizational Excellence: Achieving World Class Performance. – М.: Butterworth-Heinemann, 2001. – 271 с.
    
17. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
18. Tapio Reponen. Information Technology Enabled Customer Service. – М.: , 0. – 0 с.
    
19. Richard D. Hays. Internal Service Excellence: A Manager's Guide to Building World-Class Internal Service Unit Performance. – М.: , 0. – 0 с.
    
20. Theodore B. Kinni. America's Best : IndustryWeek's Guide to World-Class Manufacturing Plants. – М.: , 0. – 0 с.
    
21. Darryl V. Landvater. World Class Production and Inventory Management, 2nd Edition. – М.: , 0. – 0 с.
    
22. Keki R. Bhote, Adi K. Bhote. World Class Reliability: Using Multiple Environment Overstress Tests to Make it Happen. – М.: , 0. – 0 с.
    
23. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с.
    
24. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Customer Service Training Games. – М.: McGraw-Hill Companies, 1999. – 224 с.
    
25. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
    
26. Jim Holden. World Class Selling : The Crossroads of Customer, Sales, Marketing, and Technology. – М.: , 0. – 0 с.
    
27. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с.
    
28. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с.
    
29. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с.
    
30. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
31. Donald F. Blumberg, Donald Blumberg. Managing High-Tech Services Using a CRM Strategy. – М.: , 0. – 0 с.
    
32. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
33. Career Solutions Training Group. Quick Skills: Customer Service: Learner Guide. – М.: , 0. – 0 с.
    
34. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с.
    
35. Michael Young. Mastering Customer Service. – М.: , 0. – 0 с.
    
36. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
    
37. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
38. Richard F. Gerson. Beyond Customer Service (Fifty-Minute Series Book). – М.: , 0. – 0 с.
    
39. Timothy P. Bonomo. Customer Service: Aiming for Excellence. – М.: , 0. – 0 с.
    
40. Jim Holden. World-Class Selling: The Crossroads of Customer, Sales, Marketing and Technology. – М.: , 0. – 0 с.
    
41. Brian Hochgurtel. Cross-Platform Web Services Using C# and Java (Programming Series). – М.: , 0. – 0 с.
    
42. Andrew E. Schwartz. Customer Service PowerPoint Content. – М.: , 0. – 0 с.
    
43. Keith Ward. Designing World Class Corporate Strategies : Value Creating Roles for Corporate Centres. – М.: , 2004. – 0 с.
    
44. Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes). – М.: , 2005. – 0 с.
    
45. Larry Swaton. Customer Service for Profitability. – М.: , 2003. – 0 с.
    
46. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
    
47. Jillian Mercer. May I Help You?: Great Customer Service for Small Business. – М.: , 2004. – 0 с.
    
48. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
49. David L. Goetsch. Effective Customer Service: Ten Steps for Technical Professions (NetEffect). – М.: , 2003. – 0 с.
    
50. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
    
51. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
52. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с.
    
53. Pattie Odgers. The World of Customer Service. – М.: , 2003. – 0 с.
    
54. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с.
    
55. John Sweeney. Innovation at the Speed of Laughter : 8 Secrets to World Class Idea Generation. – М.: , 2005. – 0 с.
    
56. Mark Daniell. Strategy : A Step by Step Approach to the Development and Presentation of World Class Business Strategy. – М.: , 2005. – 0 с.
    
57. Richard Tyler. Real World Customer Services Strategies That Work (Power Learning). – М.: , 2004. – 238 с.
    
58. Robin Sharma. The Greatness Guide: Powerful Secrets for Getting to World Class. – М.: HarperBusiness, 2006. – 240 с.
    
59. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с.
    
60. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
    
61. Darby Checketts. Customer Astonishment: 10 Secrets to World-Class Customer Care. – М.: Robert Reed Publishers, 2006. – 166 с.
    
62. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с.
    
63. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с.
    
64. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
65. Ralph F. Smith. : Business Process Management and the Balanced Scorecard : Focusing Processes on Strategic Drivers. – М.: , 2006. – 240 с.
    
66. Andrew Kakabadse, Nada Kakabadse. Leading the Board: The Six Disciplines of World-Class Chairmen. – М.: Palgrave Macmillan, 2008. – 248 с.
    
67. Joel Scott, David Lee, Scott Weiss. Microsoft Dynamics CRM 4 For Dummies (For Dummies (Computer/Tech)). – М.: , 2008. – 408 с.
    
68. Richard S. Gallagher. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. – М.: , 2008. – 128 с.
    
69. Carl Henry. The People Approach To Customer Service. – М.: , 2008. – 156 с.
    
70. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
71. Jay Conrad Levinson, Mitch Meyerson. Guerrilla Marketing on the Front Lines: 35 World-Class Strategies to Send Your Profits Soaring. – М.: , 2008. – 300 с.
    
72. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.
    
73. Jennie Deneka. Creating an Informed Customer Service Model: Using Action Research. – М.: , 2008. – 104 с.
    
74. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с.
    
75. Craig Valentine, Mitch Meyerson. World Class Speaking: The Ultimate Guide to Presenting, Marketing and Profiting Like a Champion. – М.: , 2009. – 347 с.
    
76. Craig Valentine, Mitch Meyerson. World Class Speaking: The Ultimate Guide to Presenting, Marketing and Profiting Like a Champion. – М.: , 2009. – 346 с.
    
77. Ilze Volman. THE IMPACT OF LEADERSHIP ON PERFORMANCE: A SOUTH AFRICAN CASE STUDY. – М.: , 2010. – 104 с.
    
78. Stephen Coscia. Customer Service Over the Phone. – М.: , 2010. – 143 с.
    
79. Maxine Kamin. Customer Service Training. – М.: , 2010. – 224 с.
    
80. Leonardo Inghilleri, Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. – М.: AMACOM/American Management Association, 2010. – 170 с.
    
81. Peter A. High. World Class IT. – М.: , 2010. – 192 с.
    
82. Michael Harris, David Mower. World Class. Level 4. Students' Book. – М.: Longman Group Limited, Pearson Education Limited, 1999. – 122 с.
    
83. Michael Harris, David Mower. World Class: Level 3: Students' Book. – М.: Longman, 1999. – 122 с.
    
84. Michael Harris, David Mower. World Class: Level 3: Activity Book. – М.: Longman, 1993. – 64 с.
    
85. Michael Harris, David Mower. World Class. Level 2. Students' Book. – М.: Longman, 2002. – 118 с.
    
86. Michael Harris, David Mower. World Class: Level 2: Activity Book. – М.: Longman, 2001. – 64 с.
    
87. Stanley A. Brown. Breakthrough Customer Service. – М.: , 1998. – 452 с.
    
88. Marty Brown. Power Sources and Supplies: World Class Designs. – М.: , 2010. – 400 с.
    
89. Jack Ganssle. Embedded Systems: World Class Designs. – М.: , 2010. – 584 с.
    
90. Keith Ward. Designing World Class Corporate Strategies. – М.: , 2010. – 320 с.
    
91. Peter Willmott. TPM - A Route to World Class Performance. – М.: , 2010. – 264 с.
    
92. Anthony M. Smith. RCM--Gateway to World Class Maintenance. – М.: , 2010. – 337 с.
    
93. Cailein Gillespie. Customer Service Skills CD-Rom. – М.: , 2010. – 32 с.
    
94. John Donovan. Portable Electronics: World Class Designs. – М.: , 2010. – 576 с.
    
95. Janine Love. RF Front-End: World Class Designs. – М.: , 2010. – 496 с.
    
96. Merilynn Van Der Wagen. Customer Service Intelligence. – М.: , 2010. – 208 с.
    
97. Philip G Altbach. World Class Worldwide – Transforming Research Universities in Asia and Latin America. – М.: , 2007. – 336 с.
    
98. Philip G Altbach. World Class Worldwide – Transforming Research Uniersities is Asia and Latin America. – М.: , 2007. – 336 с.
    
99. Rachel Sherman. Class Acts – Service and Inequality in Luxury Hotels. – М.: , 2007. – 352 с.
    
100. Rachel Sherman. Class Acts – Service and Inequality in Luxury Hotels. – М.: , 2007. – 352 с.
     
101. TC Barrow. Trade & Empire – The British Customs Service in Colonial America 1660–1775. – М.: , 1974. – 348 с.
     
102. L Brahm. Banking and Finance in China – the Transformation To a World Class Industry. – М.: , 2009. – 256 с.
     
103. Karen Leland. Customer Service For Dummies®. – М.: , 1995. – 384 с.
     
104. Gary S. Goodman PhD. Monitoring, Measuring, and Managing Customer Service. – М.: , 2000. – 192 с.
     
105. Karen Leland. Customer Service For Dummies®. – М.: , 2006. – 408 с.
     
106. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 208 с.
     
107. Lorraine L. Ukens. 101 Ways to Improve Customer Service. – М.: , 2007. – 400 с.
     
108. Keith Bailey. Online Customer Service For Dummies®. – М.: , 2001. – 274 с.
     
109. Linda M. Lash. The Complete Guide to Customer Service. – М.: , 1988. – 240 с.
     
110. Janelle Barlow. Branded Customer Service: The New Competitive Edge. – М.: , 2011. – 368 с.
     
111. R. Roosevelt Thomas Jr. World Class Diversity Management: A Strategic Approach. – М.: , 2011. – 392 с.
     
112. Jim Holden. World Class Selling. – М.: , 1999. – 254 с.
     
113. World Class Readings Student Book 3. – М.: , 2008. – 0 с.
     
114. The Big Book Of Customer Service Training Games. – М.: , 1998. – 209 с.
     
115. World Class Readings: A Reading Skills Series Text- Book 3 Sb. – М.: , 2001. – 0 с.
     
116. Customer Service Skills For Success. – М.: , 2011. – 0 с.
     
117. Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с.
     
118. Robert Bacal. Perfect Phrases for Customer Service. – М.: McGraw-Hill, 2011. – 242 с.
     
119. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с.
     
120. Please Every Customer: Delivering Stellar Customer Service Across Cultures. – М.: , 2011. – 304 с.
     
121. The Big Book Of Customer Service Training Games. – М.: , 2011. – 209 с.
     
122. Customer Service Training 101. – М.: , 2011. – 224 с.
     
123. Strategic Customer Service. – М.: , 2011. – 240 с.
     
124. Branded Customer Service. – М.: , 2011. – 264 с.
     
125. Cipd. Rewarding Customer Service? : Using Reward And Recognition To Deliver Your Customer Service Strategy. – М.: , 2011. – 0 с.
     
126. DASU. THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER'S BUSINESS. – М.: , 2013. –  с.
     
127. Adel Hejaaji. World Class Manufacturing. – М.: LAP Lambert Academic Publishing, 2015. – 132 с.
     
128. Chieh-Lu Li. Cross-cultural Customer Service in Recreation Management. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
129. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
130. Ayesha Sarfaraz and Asir Ajmal. Customer Service in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
131. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
132. Roy Chan. Students' Experience at World-Class Universities in China. – М.: LAP Lambert Academic Publishing, 2011. – 152 с.
     
133. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
134. Henry Kyambalesa. Customer Service in the 21st Century. – М.: LAP Lambert Academic Publishing, 2012. – 280 с.
     
135. Ilze Volman. THE IMPACT OF LEADERSHIP ON PERFORMANCE. – М.: LAP Lambert Academic Publishing, 2010. – 104 с.
     
136. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
137. M. Thukaram. A Study of Customer Services in Regional Rural Banks. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
     
138. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     
139. David Mower, Michael Harris, Paul McCann. World Class: Teacher's Book Level 3. – М.: Longman, 1993. – 144 с.
     
140. Tools of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers. – М.: , . –  с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
5. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
6. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
7. Классовый иск. class action в современном американском гражданском процессе. К. Осакве, "Журнал российского права", № 3, март 2003.
8. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
9. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
10. Закормленная кадрами Москва... работает под потолками Armstrong. интервью с С. Якуниным, генеральным директором и главой представительства Armstrong World Industries в СНГ. "Управление персоналом", N 16, август 2010 г.
11. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
12. Критика on-line. интервью с О. Киселевой, руководителем компании World Gym Consulting. С. Сипатов, "Управление персоналом", N 14, июль 2010 г.
13. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
14. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.
15. Всемирная паутина: www.. World Wide Web. Н. Филина, "Финансовая газета. Региональный выпуск", № 7, февраль 2008.