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Лучшие результаты

  1. Jim Adamson. The Denny's Story: How a Company in Crisis Resurrected Its Good Name and Reputation. – М.: , 0. – 0 с.
  2. Gary S. Topchik. Managing Workplace Negativity. – М.: , 0. – 0 с.
  3. Gifford Pinchot, Elizabeth Pinchot. The Intelligent Organization: Engaging the Talent & Initiative of Everyone in the Workplace. – М.: , 0. – 0 с.
  4. Gifford Pinchot, Elizabeth Pinchot. The End of Bureaucracy & the Rise of the Intelligent Organization. – М.: , 0. – 0 с.
  5. William B. Martin. Providing Quality Service: What Every Hospitality Service Provider Needs to Know. – М.: , 0. – 0 с.
  6. Robert R. Mander, Bob Mander. Sales: Building Lifetime Skills for Success. – М.: , 0. – 0 с.
  7. Bruce W. Morgan. Strategy and Enterprise Value in the Relationship Economy. – М.: , 0. – 0 с.
  8. Greta Foff Paules. Dishing It Out: Power and Resistance Among Waitresses in a New Jersey Restaurant (Women in the Political Economy (Paperback)). – М.: , 0. – 0 с.
  9. Joe Calloway. Becoming a Category of One: How Extraordinary Companies Transcend Commodity and Defy Comparison. – М.: Wiley, 2003. – 240 с.
  10. G. William Dauphinais, Grady Means, Colin Price. Wisdom of the CEO: 29 Global Leaders Tackle Today's Most Pressing Challenges. – М.: , 0. – 0 с.
  11. William Rice-Johnston. Tactical Management: A Management Model for Challenging Times. – М.: International Thomson Business Press, 1999. – 420 с.
  12. Piercy. Market Led Strategic Change. – М.: , 0. – 0 с.
  13. Materials on Family Wealth Management (American Casebook). – М.: , 2005. – 0 с.
  14. Beverly Y. Langford. The Etiquette Edge: The Unspoken Rules For Business Success. – М.: , 2005. – 192 с.
  15. Ron Hira, Anil Hira. Outsourcing America: What's Behind Our National Crisis And How We Can Reclaim American Jobs. – М.: , 2005. – 236 с.
  16. Chulhyun Kim. Methodology for Systemic Creation of Services: A Case Study of Mobile Services. – М.: , 2008. – 104 с.
  17. Sean Bridges. Better to Be Feared: Jail Life in the Raw. – М.: , 2008. – 240 с.
  18. Matthias Kannegiesser. Value Chain Management in the Chemical Industry: Global Value Chain Planning of Commodities (Contributions to Management Science). – М.: , 2008. – 270 с.
  19. George G. Brenkert. Marketing Ethics. – М.: Blackwell Publishing Limited, 2008. – 272 с.
  20. David Mosby. The Paradox of Excellence. – М.: , 2005. – 224 с.
  21. George G. Brenkert. Marketing Ethics. – М.: Wiley-Blackwell, 2008. – 272 с.
  22. Ivanka Menken. The Business Relationship Management Handbook - The Business Guide to Relationship management; The Essential Part Of Any IT/Business Alignment Strategy - Third Edition. – М.: , 2011. – 180 с.
  23. Keesing. Custom & Confrontation. – М.: , 1992. – 280 с.
  24. The Psychology Of Sales Success. – М.: , 2011. – 224 с.
  25. Amanda de la Rosa. The Women Of Casa X. – М.: , 2013. – 112 с.
  26. Waqas Ali Khan,Shahzad Farid and Muhammad Luqman. Women and Rationale Values. – М.: LAP Lambert Academic Publishing, 2013. – 160 с.
  27. Roberta Parisi. Customers’ Attitude Towards Natural Cosmetic Products. – М.: LAP Lambert Academic Publishing, 2012. – 56 с.
  28. Ushe Nginan Michael. Continuity and Change in Tiv Concept of Death and Burial Rites. – М.: LAP Lambert Academic Publishing, 2013. – 448 с.
  29. Sibomana Gregoire. The Place Of Commercial Agency Contract In International Trade. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
  30. Mihail-Silviu Pocora. Romanian taxation, cause of generating tax heavens. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
  31. Ahmed Rashid. Natural disasters, their risk perceptions and how to cope with?. – М.: LAP Lambert Academic Publishing, 2010. – 92 с.
  32. Obaid Saif Al Zaabi. Islamic Finance in Practice. – М.: LAP Lambert Academic Publishing, 2012. – 376 с.
  33. Marie-Julie Chaput. The Transforming Experience of Migration. – М.: LAP Lambert Academic Publishing, 2013. – 112 с.
  34. Thiagarajan Thiruvenkadam and Natarajan Panchanatham. Retail Success. – М.: LAP Lambert Academic Publishing, 2013. – 264 с.
  35. VASSILIS VASSILIOU. Key factors influencing employee motivation and productivity. – М.: LAP Lambert Academic Publishing, 2010. – 128 с.
  36. Laurent Giraud and Hugues Fichet. Information flow in project-based companies. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
  37. Gerald Gyamfi. Managing People at Work. – М.: LAP Lambert Academic Publishing, 2011. – 68 с.
  38. Howard G. Wright. Process Improvement For Historically Black Colleges and Universities. – М.: LAP Lambert Academic Publishing, 2011. – 288 с.

Дополнительные результаты

  1. Gerald Zaltman. How Customers Think: Essential Insights into the Mind of the Market. – М.: Harvard Business School Press, 2003. – 352 с.
  2. A Mehta. Customer relationship management in indian scenario: A strategic theoretical framework for relationship marketing in indian SMEs. – М.: , 2012. – 808 с.
  3. Jim Newell. Using Online Marketing Tools...To Market Your Offline Business: 4 Essential Tools To Help You Find New Customers and Retain Your Existing One's Longer. – М.: , 2012. – 100 с.
  4. mike logan. Creating Happy Customers for Life. – М.: , 2012. – 194 с.
  5. Rudolf Ivancsits. Mobile Couponing und Ticketing: Instrument des Customer Relationship Management im Mobile Marketing (German Edition). – М.: , 2012. – 172 с.
  6. R. Maria Kimme. Calling the Customer: Factors that determine a successful outsourcing relationship. – М.: , 2012. – 228 с.
  7. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
  8. Paul R. Timm. 50 Powerful Ideas You can Use to Keep Your Customers: 3rd Edition. – М.: , 2012. – 184 с.
  9. Terry Lydon, Mitchell Levy. # SUCCESSFUL CORPORATE LEARNING tweet Book01: Profitable Training by Optimizing Your Customer and Partner Education Organization. – М.: , 2012. – 114 с.
  10. Michael Hinshaw, Bruce Kasanoff. Smart Customers, Stupid Companies: Why Only Intelligent Companies Will Thrive, and How To Be One of Them. – М.: , 2012. – 200 с.
  11. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с.
  12. Heike Lober. Corporate Management, Corporate Social Responsibility and Customers: An Empirical Investigation. – М.: , 2012. – 164 с.
  13. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с.
  14. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
  15. Laurence Vincent. Brand Real: How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty. – М.: , 2012. – 257 с.
  16. Mr Otoabasi Umonting. How To Use Freebies To Connect With Your Customers And Grow Your Business: What Giving Can Do For You And Your Business (Volume 74). – М.: , 2012. – 86 с.
  17. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
  18. Logan Loomis. Both Sides Win! 3 Secrets for Success in Customer Negotiation. – М.: , 2012. – 104 с.
  19. Janelle Barlow. A Complaint Is A Gift: Recovering Customer Loyalty When Things Go Wrong. – М.: , 2012. – 480 с.
  20. Customer-Oriented Global Supply Chains: Concepts for Effective Management. – М.: , 2012. – 432 с.
  21. J. Mike Jacka, Paulette J. Keller. Business Process Mapping: Improving Customer Satisfaction. – М.: , 0. – 0 с.
  22. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с.
  23. Key Account Management: Learning Form Supplier & Customer Perspectives. – М.: , 0. – 0 с.
  24. Al Jamal Mustafa Shindaini, Tanmoy Debnath. The Customer Satisfaction on Debit Card: A case study on Standard Bank Limited,Khulna, Bangladesh. – М.: , 2012. – 76 с.
  25. Thomas Lundqvist. Law of sales - how to get the customer to buy. – М.: , 2012. – 146 с.
  26. Jim Adamson. The Denny's Story: How a Company in Crisis Resurrected Its Good Name and Reputation. – М.: , 0. – 0 с.
  27. Jerry Acuff, Wally Wood. The Relationship Edge in Business : Connecting with Customers and Colleagues When It Counts. – М.: , 2004. – 0 с.
  28. Lior Arussy. The Experience! How to Wow Your Customers and Create a Passionate Workplace. – М.: CMP Books, 2002. – 128 с.
  29. Roger J. Dow. Turned On : Eight Vital Insights to Energize Your People, Customers, and Profits. – М.: , 0. – 0 с.
  30. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
  31. Ken Smith. Pay Attention! I'm Your Customer ... and the Reason You're in Business. – М.: , 0. – 0 с.
  32. Lawrence Susskind, Lawrence Susskind, Paul F. Levy, Jennifer Thomas-Larmer. Negotiating Enviromental Agreements : How to Avoid Escalating Confrontation, Needless Costs, and Unnecessary Litigation. – М.: , 0. – 0 с.
  33. Edwin T., Jr. Crego, Peter D. Schiffrin. Customer-Centered Reengineering: Remapping for Total Customer Value. – М.: , 0. – 0 с.
  34. Thomas Princen, Michael Maniates, Ken Conca. Confronting Consumption. – М.: , 0. – 0 с.
  35. David C. Swaddling, Charles Phd Miller. Customer Power : How to Grow Sales and Profits in a Customer-Driven Marketplace. – М.: , 0. – 0 с.
  36. Matthias Holweg, Frits K. Pil. The Second Century: Reconnecting Customer and Value Chain through Build-to-Order; Moving beyond Mass and Lean Production in the Auto Industry. – М.: , 0. – 0 с.
  37. Kelly Tian, Bill Keep. Customer Fraud and Business Responses : Let the Marketer Beware. – М.: , 0. – 0 с.
  38. Steven L. Katz. Lion Taming: Working Successfully with Leaders, Bosses, and Other Tough Customers. – М.: , 0. – 0 с.
  39. Barbara Pachter, Susan Magee. The Power of Positive Confrontation: The Skills You Need to Know to Handle Conflicts at Work, at Home, and in Life. – М.: , 0. – 0 с.
  40. Roz Usheroff, Roz Usheroff. Customize Your Career: How to Develop a Winning Strategy to Move Up, Move Ahead, or Move On. – М.: , 0. – 0 с.
  41. Wayne C. Burkan. Wide-Angle Vision: Beat Your Competition by Focusing on Fringe Competitors, Lost Customers, and Rogue Employees. – М.: , 0. – 0 с.
  42. B. Joseph Pine. Mass Customization: The New Frontier in Business Competition. – М.: , 0. – 0 с.
  43. John McKean. Information Masters: Secrets of the Customer Race. – М.: , 0. – 0 с.
  44. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с.
  45. Stephanie G. Sherman, V. Clayton Sherman. Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers. – М.: , 0. – 0 с.
  46. Svafa Gronfeldt. Customer Oriented Behaviour: The Nature, Impact and Development. – М.: , 0. – 0 с.
  47. Gary S. Topchik. Managing Workplace Negativity. – М.: , 0. – 0 с.
  48. Gifford Pinchot, Elizabeth Pinchot. The Intelligent Organization: Engaging the Talent & Initiative of Everyone in the Workplace. – М.: , 0. – 0 с.
  49. Meeting Customer Needs (Chartered Management Institute Series). – М.: , 0. – 0 с.
  50. Stuart Bruchey. Transcultural Customization of International Training Programs (Transnational Business and Corporate Culture : Problems and Opportunities). – М.: , 0. – 0 с.
  51. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с.
  52. Jill Dyche. The CRM Handbook: A Business Guide to Customer Relationship Management. – М.: Addison Wesley, 2002. – 312 с.
  53. Culinary Institute of America. Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners. – М.: , 0. – 0 с.
  54. Dennis G. McCarthy. The Loyalty Link : How Loyal Employees Create Loyal Customers. – М.: , 0. – 0 с.
  55. M. Larry Shillito, M Larry Shillito. Acquiring, Processing, and Deploying Voice of the Customer. – М.: , 0. – 0 с.
  56. Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с.
  57. Robert Spector. Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers. – М.: Perseus Books Group, 2003. – 304 с.
  58. Barbara A. Gutek. The Dynamics of Service : Reflections on the Changing Nature of Customer/Provider Interactions (Jossey-Bass Management Series). – М.: , 0. – 0 с.
  59. Ivy F. Hooks, Kristin A. Farry. Customer Centered Products: Creating Successful Products Through Smart Requirements Management. – М.: , 0. – 0 с.
  60. Gifford Pinchot, Elizabeth Pinchot. The End of Bureaucracy & the Rise of the Intelligent Organization. – М.: , 0. – 0 с.
  61. Thomas F. Wallace. Customer-Driven Strategy: Winning Through Operational Excellence. – М.: , 0. – 0 с.
  62. Richard J. Schonberger, Edward M., Jr. Knod. Synchroservice!: The Innovative Way to Build a Dynasty of Customers. – М.: , 0. – 0 с.
  63. Michael D. Basch. Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day. – М.: FT Press, 2003. – 0 с.
  64. Larry Wilson. Stop Selling, Start Partnering : The New Thinking About Finding and Keeping Customers. – М.: , 0. – 0 с.
  65. Stanley A. Brown. What Customers Value Most : How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers: Satisfied Customers, Increased Revenue, Improved Profitability. – М.: , 0. – 0 с.
  66. Jeffrey Peel. CRM: Redefining Customer Relationship Management (Enterprise Computing). – М.: Digital Press, 2002. – 320 с.
  67. Earl Naumann, Steven H. Hoisington. Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results. – М.: , 0. – 0 с.
  68. Stanley A. Brown. Customer Relationship Management: A Strategic Imperative in the World of E-Business. – М.: , 0. – 0 с.
  69. William B. Martin. Providing Quality Service: What Every Hospitality Service Provider Needs to Know. – М.: , 0. – 0 с.
  70. Fred Wiersema. The New Market Leaders: Who's Winning and How in the Battle for Customers. – М.: , 0. – 0 с.
  71. Stanley A. Brown, Moosha Gulycz. Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality. – М.: John Wiley and Sons, Ltd, 2002. – 320 с.
  72. Stanley A. Brown. Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability. – М.: , 0. – 0 с.
  73. Peter Vervest, Al Dunn. How to Win Customers in the Digital World: Total Action or Fatal Inaction. – М.: , 0. – 0 с.
  74. Jeffrey K. Pinto, Pekka Rouhiainen. Building Customer-Based Project Organizations. – М.: , 0. – 0 с.
  75. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
  76. Peter Stephenson, Rob Balmer. Naked Leadership: Confronting the Truth About Leadership. – М.: , 0. – 0 с.
  77. John McKean, John McKean. Customers Are People: The Human Touch. – М.: , 0. – 0 с.
  78. Robert R. Mander, Bob Mander. Sales: Building Lifetime Skills for Success. – М.: , 0. – 0 с.
  79. Michael H. Lane. Customs Modernization and the International Trade Superhighway. – М.: , 0. – 0 с.
  80. Bruce W. Morgan. Strategy and Enterprise Value in the Relationship Economy. – М.: , 0. – 0 с.
  81. Thomas Princen, Michael Maniates, Ken Conca. Confronting Consumption. – М.: , 0. – 0 с.
  82. Peter Schwab. Cuba: Confronting the U.S. Embargo. – М.: , 0. – 0 с.
  83. Greta Foff Paules. Dishing It Out: Power and Resistance Among Waitresses in a New Jersey Restaurant (Women in the Political Economy (Paperback)). – М.: , 0. – 0 с.
  84. Dr. Elaine Tatham, Chris Tatham, Dr. Jane Mobley. Customer Attitudes, Behavior, and the Impact of Communication Efforts. – М.: , 0. – 0 с.
  85. Gary Burchill, Christina Hepner Brodie. Voices into Choices. Acting on the Voice of the Customer. – М.: Joiner Assoc, 1997. – 448 с.
  86. John P. McCormick. Confronting Mass Democracy and Industrial Technology: Political and Social Theory from Nietzsche to Habermas. – М.: , 0. – 0 с.
  87. M. Arthur Gillis. Technology For Bank Customers. – М.: , 0. – 0 с.
  88. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
  89. Fred Wiersema. The New Market Leaders: Who's Winning and How in the Battle for Customers. – М.: , 0. – 0 с.
  90. Alan S. Cleland, Albert V. Bruno. The Market Value Process : Bridging Customer & Shareholder Value (Jossey-Bass Business & Management Series). – М.: , 0. – 0 с.
  91. Rebecca L., Csp, Cmc Morgan. Calming Upset Customer: Staying Effective During Unpleasant Situations (Fifty-Minute Series.). – М.: , 0. – 0 с.
  92. Robert L. Jolles. Customer Centered Selling: Eight Steps to Success from the World's Best Sales Force. – М.: Fireside, Simon & Schuster, 0. – 370 с.
  93. Jeff Cox, Howard Stevens. Selling the Wheel: Choosing the Best Way to Sell for You, Your Company, Your Customers. – М.: , 0. – 0 с.
  94. Claudia Imhoff, Lisa Loftis, Jonathan G. Geiger. Building the Customer-Centric Enterprise: Data Warehousing Techniques for Supporting Customer Relationship Management. – М.: , 0. – 0 с.
  95. David Moschella. Customer-Driven IT: How Users Are Shaping Technology Industry Growth. – М.: , 0. – 0 с.
  96. Tapio Reponen. Information Technology Enabled Customer Service. – М.: , 0. – 0 с.
  97. Joe Calloway. Becoming a Category of One: How Extraordinary Companies Transcend Commodity and Defy Comparison. – М.: Wiley, 2003. – 240 с.
  98. Feargal Quinn. Crowning the Customer. – М.: Raphel Marketing, 2001. – 160 с.
  99. Thomas K. Wentz, Sally Francis. Transformational Change: How to Transform Mass Production Thinking to Meet the Challenge of Mass Customization. – М.: , 0. – 0 с.
  100. Ian H. Gordon. Competitor Targeting: Winning the Battle for Market and Customer Share. – М.: , 0. – 0 с.
  101. Vicki Lenz. The Saturn Difference: Creating Customer Loyalty In Your Company. – М.: , 0. – 0 с.
  102. G. William Dauphinais, Grady Means, Colin Price. Wisdom of the CEO: 29 Global Leaders Tackle Today's Most Pressing Challenges. – М.: , 0. – 0 с.
  103. James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger. The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees. – М.: , 0. – 0 с.
  104. Eric Marder. The Laws of Choice: Predicting Customer Behavior. – М.: Free Press, 1997. – 468 с.
  105. Michael W. Lowenstein. The Customer Loyalty Pyramid. – М.: , 0. – 0 с.
  106. James H. Donnell. 25 Management Lessons From the Customer's Side of the Counter. – М.: , 0. – 0 с.
  107. Gary Heil, Tom Parker, Deborah C. Stephens. One Size Fits One : Building Relationships One Customer and One Employee at a Time. – М.: , 0. – 0 с.
  108. Carol Smith. Customer Relations Handbook for Builders: Volumes I & II. – М.: , 0. – 0 с.
  109. Francois Dupuy. The Customer's Victory: From Corporation to Co-Operation. – М.: , 0. – 0 с.
  110. William Rice-Johnston. Tactical Management: A Management Model for Challenging Times. – М.: International Thomson Business Press, 1999. – 420 с.
  111. Roger Cartwright. Customer Relationships (Express Exec). – М.: , 0. – 0 с.
  112. Brad Cleveland. ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals. – М.: Call Center Press, 2003. – 209 с.
  113. Robert Hiebeler, Thomas Kelly, Charles Ketteman, Thomas B. Kelly, Arthur Andersen & Co. Best Practices: Building Your Business With Customer-Focused Solutions. – М.: , 0. – 0 с.
  114. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с.
  115. Hedy Abromovitz, Les Abromovitz. Insuring QualityHow to Improve Quality, Compliance, Customer Service, and Ethics in the Insurance Industry. – М.: , 0. – 0 с.
  116. Lawrence Friedman. Go To Market Strategy: Advanced Techniques and Tools for Selling More Products to More Customers More Profitably. – М.: Butterworth-Heinemann, 2002. – 294 с.
  117. Mai-Lan Tomsen, Ron Faith. Reaching the Interactive Customer: Integrated Services for the Digital World. – М.: , 0. – 0 с.
  118. Bruce T. Barkley, James H. Saylor. Customer-Driven Project Management : Building Quality into Project Processes. – М.: , 0. – 0 с.
  119. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Customer Service Training Games. – М.: McGraw-Hill Companies, 1999. – 224 с.
  120. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
  121. Steven M. Kates. Twenty Million New Customers: Understanding Gay Men's Consumer Behavior (Haworth Gay & Lesbian Studies). – М.: , 0. – 0 с.
  122. Regis McKenna. Real Time: Preparing for the Age of the Never Satistied Customer. – М.: , 0. – 0 с.
  123. Elliot Ettenberg, Elliott Ettenberg. The Next Economy : Will You Know Where Your Customers Are?. – М.: , 0. – 0 с.
  124. Peter Honebein. Strategies For Effective Customer Education. – М.: , 0. – 0 с.
  125. Jeffrey J. Fox. How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients. – М.: Hyperion, 2000. – 192 с.
  126. Joseph D. Patton, William H. Bleuel. After the Sale: How to Manage Product Service for Customer Satisfaction and Profit. – М.: , 0. – 0 с.
  127. Jeannie Davis, Pat Landaker. Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service. – М.: , 0. – 0 с.
  128. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с.
  129. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с.
  130. Michael Leboeuf. How to Win Customers and Keep Them for Life: Revised and Updated for the Digital Age. – М.: , 0. – 0 с.
  131. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с.
  132. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
  133. Robert C. Blattberg, Gary Getz, Jacquelyn S. Thomas. Customer Equity: Building and Managing Relationships As Valuable Assets. – М.: Harvard Business School Press, 2001. – 228 с.
  134. Michael Cusack. Online Customer Care: Applying Today's Technology To Achieve World-Class Customer Interaction. – М.: ASQ Quality Press, 1998. – 266 с.
  135. The Editors of the Customer Communicator. Skillsharpener: Training for the Frontline (Skillsharpener). – М.: , 0. – 0 с.
  136. Keesing. Custom & Confrontation. – М.: , 1992. – 280 с.
  137. Custom. Publishing Cd–Rom D1 (WSE). – М.: , 1996. – 0 с.
  138. Wiley/Custom. (WCS)Design User Interface ACS 367. – М.: , 2010. – 20 с.
  139. Custom Gruetzne. Custom Alzheimer?s – The Complete Guide for Families & Loved Ones. – М.: , 1998. – 320 с.
  140. Roberta Parisi. Customers’ Attitude Towards Natural Cosmetic Products. – М.: LAP Lambert Academic Publishing, 2012. – 56 с.

Лучшие результаты

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Дополнительные результаты

  1. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.

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Наталья
Ирина,добрый день!!! В пятницу защитила диплом после вашего сопровождения на отлично, очень помогли добавления по поводу затрат в условиях кризиса. Доклад написала сама, что очень мне помогло. Ещё раз огромное спасибо за отличную работу ))