Результаты поиска

Лучшие результаты

1. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
   

Дополнительные результаты

1. Odomovo Afeno. Corruption and service delivery: Administrative corruption and public service delivery in Nigeria. – М.: , 2012. – 120 с.
   
2. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с.
   
3. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
4. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
5. J. Mike Jacka, Paulette J. Keller. Business Process Mapping: Improving Customer Satisfaction. – М.: , 0. – 0 с.
   
6. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
   
7. Alessandro Magnoli. What Do You Mean?: Conceptual Clarity in Social Policy. – М.: , 0. – 0 с.
   
8. KimMarie McGoldrick, Andrea L. Ziegert. Putting the Invisible Hand to Work : Concepts and Models for Service Learning in Economics. – М.: , 0. – 0 с.
   
9. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с.
   
10. Meeting Customer Needs (Chartered Management Institute Series). – М.: , 0. – 0 с.
    
11. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с.
    
12. Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с.
    
13. Richard J. Schonberger, Edward M., Jr. Knod. Synchroservice!: The Innovative Way to Build a Dynasty of Customers. – М.: , 0. – 0 с.
    
14. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
    
15. Sherry Stephenson. Services Trade in the Western Hemisphere: Liberalization, Integration, and Reform. – М.: , 0. – 0 с.
    
16. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
17. Anthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews. IT Services: Costs, Metrics, Benchmarking and Marketing. – М.: Prentice Hall Ptr, 2000. – 240 с.
    
18. Tapio Reponen. Information Technology Enabled Customer Service. – М.: , 0. – 0 с.
    
19. Michael E. Milakovich. Improving Service Quality: Achieving High Performance in the Public and Private Sectors. – М.: , 0. – 0 с.
    
20. Al Endres. Improving R&D Performance : The Juran Way. – М.: , 0. – 0 с.
    
21. Brad Cleveland. ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals. – М.: Call Center Press, 2003. – 209 с.
    
22. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с.
    
23. Hedy Abromovitz, Les Abromovitz. Insuring QualityHow to Improve Quality, Compliance, Customer Service, and Ethics in the Insurance Industry. – М.: , 0. – 0 с.
    
24. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
    
25. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с.
    
26. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с.
    
27. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с.
    
28. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
29. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones. – М.: , 0. – 0 с.
    
30. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
31. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с.
    
32. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
    
33. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
34. Timothy P. Bonomo. Customer Service: Aiming for Excellence. – М.: , 0. – 0 с.
    
35. Zongqing Zhou. E-Commerce and Information Technology in Hospitality and Tourism. – М.: Delmar Cengage Learning, 2003. – 224 с.
    
36. Cost Recovery and the Crisis of Service Delivery in South Africa. – М.: , 2003. – 0 с.
    
37. Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes). – М.: , 2005. – 0 с.
    
38. Public Services Delivery (Public Sector, Governance, and Accountability) (Public Sector, Governance, and Accountability Series). – М.: , 2005. – 0 с.
    
39. I. Hasan. Research in Banking and Finance, Vol. 3 (Research in Banking and Finance). – М.: , 2003. – 0 с.
    
40. G.G Kaufman. Market Discipline in Banking : Theory and Evidence (Research in Financial Services: Private and Public Policy). – М.: , 2003. – 0 с.
    
41. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
    
42. Jillian Mercer. May I Help You?: Great Customer Service for Small Business. – М.: , 2004. – 0 с.
    
43. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
44. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
    
45. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
46. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с.
    
47. Pattie Odgers. The World of Customer Service. – М.: , 2003. – 0 с.
    
48. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с.
    
49. Richard Tyler. Real World Customer Services Strategies That Work (Power Learning). – М.: , 2004. – 238 с.
    
50. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с.
    
51. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series). – М.: , 2007. – 256 с.
    
52. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
    
53. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с.
    
54. Martin Cole, Greg Parston. Unlocking Public Value: A New Model For Achieving High Performance In Public Service Organizations. – М.: , 2006. – 188 с.
    
55. Ray Pelletier. It's All About Service: How to Lead Your People to Care for Your Customers. – М.: , 2005. – 256 с.
    
56. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
57. Richard S. Gallagher. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. – М.: , 2008. – 128 с.
    
58. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.
    
59. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с.
    
60. Anteneh Girma. Dairy Services Delivery in Debrezeit Milkshed, Ethiopia: Implication for pluralistic service delivery system in the dairy sector. – М.: , 2010. – 168 с.
    
61. OECD Organisation for Economic Co-operation and Development. OECD Rural Policy Reviews Strategies to Improve Rural Service Delivery. – М.: , 2010. – 124 с.
    
62. Service Desk Best Practices - Templates, Documents and Examples of the Service Desk in the Public Domain PLUS access to content.theartofservice.com for downloading. – М.: , 2010. – 194 с.
    
63. TC Barrow. Trade & Empire – The British Customs Service in Colonial America 1660–1775. – М.: , 1974. – 348 с.
    
64. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 208 с.
    
65. Lorraine L. Ukens. 101 Ways to Improve Customer Service. – М.: , 2007. – 400 с.
    
66. Janelle Barlow. Branded Customer Service: The New Competitive Edge. – М.: , 2011. – 368 с.
    
67. The Customer Rules: The 14 Indispensible, Irrefutable, And Indisputable Qualities Of The Greatest Service Companies In The World. – М.: , 2011. – 352 с.
    
68. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с.
    
69. HASTINGS. APPLYING SERVICE SCIENCE IN BUSINESS; ATTAINING GROWTH AND PROFITABILITY THROUGH CUSTOMER INVESTMENT AND EMPOWERMENT. – М.: , 2013. –  с.
    
70. Chieh-Lu Li. Cross-cultural Customer Service in Recreation Management. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
    
71. florence kithinji. Improving the Public Service in Kenya through Training. – М.: LAP Lambert Academic Publishing, 2010. – 252 с.
    
72. Emmanuel Adinyira. SUSTAINABLE WATER SERVICE DELIVERY. – М.: LAP Lambert Academic Publishing, 2010. – 244 с.
    
73. Zulhan Othman and Mohd Salehuddin Mohd Zahari. Restaurant Service Delivery and Customer Patronization. – М.: LAP Lambert Academic Publishing, 2010. – 188 с.
    
74. Philip Wambua Peter and James Gathungu. Performance Contracting,Psychological Contracts and Service Delivery. – М.: LAP Lambert Academic Publishing, 2013. – 52 с.
    
75. Lydia Nduku Kivuva. Impact of Retrenchment on Service Delivery. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
76. Bob Denis Odongo. The Impact of Decentralization on Service Delivery in Uganda. – М.: LAP Lambert Academic Publishing, 2014. – 104 с.
    
77. Thembekile E. Ntshakala. Women’s Voice In Service Delivery. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
    
78. Anteneh Girma. Dairy Services Delivery in Debrezeit Milkshed, Ethiopia. – М.: LAP Lambert Academic Publishing, 2010. – 168 с.
    
79. Kaba Merga,Ranjan S. Karippai and Teklu Tesfaye. Gender Disparity in Agricultural Extension Service Delivery. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
    
80. JOSEPHINE OPONDO. SERVICE QUALITY IN AFRICAN RESTAURANTS. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
81. FRANK MUGAGGA. Social service Delivery in Developing countries. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
    
82. Kemnasom Okecha and Cecil Seethal. Regime Politics and Service Delivery: The Cape Town Unicity Council Area. – М.: LAP Lambert Academic Publishing, 2011. – 188 с.
    
83. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
84. Desalegn Fekadu Etefa and Ranavijai Bahadur Singh. Water Supply Infrastructure and Service Delivery in Ethiopia. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
85. Ayesha Sarfaraz and Asir Ajmal. Customer Service in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
    
86. Dejen Abera. Fiscal Decentralization for Effective Municipal Service Delivery. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
87. George Isaiah Otieno Wamactildah. Performance Contracting and Service Delivery. Case of Moi University. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
    
88. Yosef Taye-Gezme. Civil Service Reform in Service Delivery. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
89. Charles Keyter. Enhancing Urban Service Delivery through Partnerships in Namibia. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
    
90. Patrick Joram Matovu. PUBLIC ACCOUNTABILITY, SERVICE DELIVERY BY LOCAL GOVERNMENTS IN UGANDA. – М.: LAP Lambert Academic Publishing, 2010. – 60 с.
    
91. George A. Lugome. Impacts of Globalization on Local Government Service Deliveries. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
92. Uwizeye Willy. Performance-Based Funding And Health Service Delivery In Rwanda. – М.: LAP Lambert Academic Publishing, 2014. – 80 с.
    
93. hudson maila. Managing Performance for Improved Service Delivery. – М.: LAP Lambert Academic Publishing, 2010. – 108 с.
    
94. Rejoice Makaudze. Residents' Participation in Service Delivery. – М.: LAP Lambert Academic Publishing, 2011. – 120 с.
    
95. Adejuwon Kehinde David. Public Sector Reform and Service Delivery in Africa. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
    
96. Hailu Teshome Degene. Decentralized TVET service delivery in Ethiopia. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
    
97. Maureen A. Adoyo. Health Service Delivery In Kenya. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
    
98. Josephat Itika. Public Private Partnership in Health Services Management. – М.: LAP Lambert Academic Publishing, 2009. – 156 с.
    
99. HALIMU SHAURI. HEALTH CARE SERVICES DELIVERY IN KENYA. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
    
100. Marinet Janse van Vuren. SLT SERVICE DELIVERY FOR CHILDREN WITH CEREBRAL PALSY IN IRELAND. – М.: LAP Lambert Academic Publishing, 2010. – 256 с.
     
101. Shib Sekhar Datta,Bishan S Garg and Subodh S Gupta. Village Committee and Decentralized Health Care Delivery in Rural Area. – М.: LAP Lambert Academic Publishing, 2011. – 244 с.
     
102. Austin Degenhardt. A CASE STUDY OF ACCOUNTABILITY IN SPECIAL EDUCATION SERVICE DELIVERY. – М.: LAP Lambert Academic Publishing, 2009. – 108 с.
     
103. Rafia Naz,GURMEET SINGH and Pathak Raghuvar Dutt. e-Governance, Service Delivery and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 428 с.
     
104. Aggrey Niringiye. Decentralization and Service Delivery in Uganda. – М.: LAP Lambert Academic Publishing, 2014. – 196 с.
     
105. Murtaza Sheraz Ahmed and Khawaja Waqar Ahmed. Role of ICT in combating corruption and improving public services. – М.: LAP Lambert Academic Publishing, 2014. – 72 с.
     
106. Kevin Onyango. Exploring the uses of Ajax in Web Service Delivery within SOA. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
     
107. Anthony Renner-Micah. Transforming Health Care Service Delivery Through ICT. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
108. Luel Berhe. The Role of DM Technology in E-Transaction Expansion in banking. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     
109. Desere kokt. The impact of organisational culture on service delivery in G4S. – М.: LAP Lambert Academic Publishing, 2009. – 196 с.
     
110. Odomovo Afeno. Corruption and service delivery. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
     
111. Grace Ikirimat Odeke. Local Development Grants’ Management and Service Delivery in Uganda. – М.: LAP Lambert Academic Publishing, 2014. – 168 с.
     
112. Katherine Fulgence. Factors influencing Customer Satisfaction with Internet Banking. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
113. Siti Intan Nurdiana Wong Binti Abdullah. Service Recovery in The Higher Education. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
     
114. Kennedy Ntabo Otiso. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
115. Domina Makene Msonge. Challenges Facing Executive Agencies on Service Delivery in Tanzania. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
     
116. Zeleke Siraye. Customers’ adoption of electronic banking channels in Bahir Dar City. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
117. Mamta Brahmbhatt. Service Quality Insights from Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
     
118. Marina Karaeva. Employee satisfaction and service performance in banking sector. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
     
119. Pujari V.C.S.M.R. Customer Relationship Management in Service Sector. – М.: LAP Lambert Academic Publishing, 2011. – 236 с.
     
120. Linga Murali and Chandragiri Madhavaiah. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
     
121. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
122. Rajesh Kumar. Service Quality in Retail Banking in Jharkhand State. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
     
123. Bilal Afsar,Asim Rehman and Rehmat Ullah Bangash. Customer Relationship Management in Banks. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
     
124. Subbarao Ebicherla. Customer Relationship Management in Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2013. – 388 с.
     
125. Funmilayo Araloyin. Service Quality Delivery in Real Estate Agency in Lagos Metropolis. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
     
126. Henry Kyambalesa. Customer Service in the 21st Century. – М.: LAP Lambert Academic Publishing, 2012. – 280 с.
     
127. Akinlolu Agboola. Information and Communication Technology (ICT) in Banking Operations. – М.: LAP Lambert Academic Publishing, 2010. – 184 с.
     
128. V. Maha Lakshmi and M.G. Saravana Raj. Customer Perception about Value Added Services Rendered by Banks. – М.: LAP Lambert Academic Publishing, 2014. – 88 с.
     
129. Samuel Ntsiful and Germain Kofi Acka. Customers' Adoption Behaviour in Internet Banking. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
130. Chaminda Jayasundara. Customer Satisfaction & Service Quality in Libraries. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
     
131. Gebeyaw Tadesse. Public Service Delivery. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
     
132. Desta Tesfaw Mebratu. Public Serves Delivery Reform and Customer Satisfaction in Ethiopia. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
133. Mbulelo Safa. The Impact Of Underspending And Overspending On Service Delivery. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
     
134. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
135. George William Lutwama. The Performance Of Health Workers in Decentralised Services. – М.: LAP Lambert Academic Publishing, 2012. – 504 с.
     
136. Paul Patrick Luutu. Decentralised Primary School Education Service Delivery in Uganda. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
137. Lilian Mtani. Efficiency of ATMs in Tanzania. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
138. Md. Rakib Habib. Customer Loyalty Towards Prime Bank Ltd. in Chittagong, Bangladesh. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
     
139. M. Thukaram. A Study of Customer Services in Regional Rural Banks. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
     
140. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Private banking: основные понятия, проблемы развития в России. И.А. Зарипов, А.В. Петров, "Организация продаж банковских продуктов", № 4, IV квартал 2007.
3. На ниве private banking становится теснее. И.Е. Смирнов, "Организация продаж банковских продуктов", № 4, IV квартал 2007.
4. Private Banking в России. Е.Е. Смирнов, "Банковское кредитование", № 5, сентябрь-октябрь 2007.
5. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
6. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
7. Российский Private Banking: каковы шансы выжить, используя локальные наработки?. А.И. Гусев, "Банковский ритейл", № 1, I квартал 2007.
8. Некоторые практические вопросы осуществления операций по форфетированию. интервью с Д.В. Курышевым, директором по форфейтингу в России и странах СНГ банка Sumitomo Mitsui Banking Corporation. SMBC Europe. Н.А. Ранних, "Международные банковские операции", № 4, июль-август 2006.
9. Private banking сегодня. интервью с А. Юдиным, руководителем направления private banking Русского Банка Развития. "Банковский ритейл", № 3, III квартал 2006.
10. Динамичное развитие: ICICI Bank Eurasia в России. интервью с г-ном Махешкой, Председателем Правления ООО "ICICI Bank Eurasia". И. Гусева, "Банковское кредитование", № 4, июль-август 2006.
11. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
12. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
13. Особенности национального private banking. интервью с Н. Родионовой, директором департамента по работе с состоятельными клиентами АКБ "РОСБАНК". В. Мешалкина, "Банковское дело в Москве", № 4, апрель 2006.
14. Private banking в России. И.А. Зарипов, "Банковский ритейл", № 1, I квартал 2006.
15. Private banking - эксклюзивное обслуживание состоятельных клиентов. Д.А. Шевчук, В.А. Шевчук, "Расчеты и операционная работа в коммерческом банке", № 10, октябрь 2005.
16. Ритейловые решения RS-Bank/Pervasive для розничного бизнеса в SMB-банке. О. Гроздова, "Расчеты и операционная работа в коммерческом банке", № 10, октябрь 2005.
17. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
18. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
19. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
20. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
21. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
22. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
23. Trade-in как способ обмена автомобиля. С.Н. Гордеева, "Торговля: бухгалтерский учет и налогообложение", N 2, февраль 2011 г.
24. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
25. Прагматизм "новой волны" отечественного private banking. А.И. Гусев, "Банковский ритейл", N 4, IV квартал 2010 г.
26. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
27. Отечественный рынок private banking: новые возможности, но старые игроки. А.И. Гусев, "Банковский ритейл", N 3, III квартал 2010 г.
28. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
29. Андрей Мовчан. Третий Рим": private banking в российском банке - это оксюморон". интервью с А. Мовчаном, управляющим партнером компании "Третий Рим". А. Алборова, "Банковское обозрение", N 6, июнь 2010 г.
30. Оценка портфелей клиента private banking. К. Либор, "Банковское обозрение", N 4, апрель 2010 г.
31. Клиенты корпоративного блока - новый сегмент private banking. А.И. Гусев, "Банковский ритейл", N 2, II квартал 2010 г.
32. Внутренний контроль в отечественном private banking. А.И. Гусев, "Внутренний контроль в кредитной организации", N 2, апрель-июнь 2010 г.
33. Эффективный инструмент для бенчмаркинга услуг private banking. Е.П. Солдатова, "Управление в кредитной организации", № 1, январь-февраль 2010.
34. Выбор позиционирования в отечественном private banking. А.И. Гусев, "Банковский ритейл", № 1, I квартал 2010.
35. Проблемы применения универсальной юрисдикции in absentia. Г.А. Королев, "Журнал российского права", № 10, октябрь 2009.
36. Российский рынок private banking: клиенты возвращаются. А.И. Гусев, "Банковский ритейл", № 4, IV квартал 2009.
37. Использование метода "тайный покупатель" для оценки услуг private banking. Е.П. Солдатова, "Организация продаж банковских продуктов", № 4, IV квартал 2009.
38. Private banking заблудился. Новый тренд рынка - mass affluent. Р.С. Мурашов, "Организация продаж банковских продуктов", № 4, IV квартал 2009.
39. Тонкости trade-in. С.А.Королев, "НДС. Проблемы и решения", № 8, август 2009.
40. От чего не готовы отказаться клиенты российского private banking. А.И. Гусев, "Банковский ритейл", № 3, III квартал 2009.
41. Private banking в рамках банковской структуры. А.И. Гусев, "Организация продаж банковских продуктов", № 3, III квартал 2009.
42. Тенденции развития private banking. А.И. Гусев, "Банковский ритейл", № 2, II квартал 2009.
43. Private banking по-русски... Неужели все-таки есть что и кому продавать. А.И. Гусев, "Организация продаж банковских продуктов", № 1, I квартал 2009.
44. In-store banking - новая модель банковского бизнеса. А. Пятков, "Банковское обозрение", № 11, ноябрь 2008.
45. Пути развития private banking и его российские особенности. А. Саркисянц, "Бухгалтерия и банки", № 11, ноябрь 2008., № 1, 2, январь, февраль 2009.
46. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.
47. Private banking в условиях кризиса. А.И. Гусев, "Банковский ритейл", № 4, IV квартал 2008, 1, I квартал 2009.
48. Особенности реализации услуг private banking в России. А.В. Сысоева, "Организация продаж банковских продуктов", № 3, III квартал 2008.
49. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.
50. Южноафриканский Standard Bank покоряет Россию. интервью с Ю. Войцеховским, президентом ЗАО "Стандарт Банк". А. Скогорева, "Банковское обозрение", № 6, июнь 2008.
51. Российский рынок private banking системно заинтересовался розницей. А.И. Гусев, "Банковский ритейл", № 2, II квартал 2008.
52. Структурная организация подразделения по обслуживанию VIP-клиентов в российском private banking. А.И. Гусев, "Организация продаж банковских продуктов", № 2, 3, II, III квартал 2008.
53. Простор для долгосрочных инвестиций. интервью с А. Колошенко, председателем правления Экстробанка. Santander Consumer Bank. "БДМ. Банки и деловой мир", № 3, март 2008.
54. Проблемы разработки и продаж продуктового ряда на российском рынке private banking. А.И. Гусев, "Организация продаж банковских продуктов", № 1, I квартал 2008.