Воспользуйтесь формой поиска по сайту, чтобы подобрать полный список использованной литературы.
Результаты поиска Лучшие результаты Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с. Stephanie G. Sherman, V. Clayton Sherman. Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers. – М.: , 0. – 0 с. Jerry W. Koehler, Joseph Pankowski. Teams in Government: A Handbook for Team-Based Organization. – М.: , 0. – 0 с. R. Eric Reidenbach, Terry C. Wilson, Gordon W. McClung, Reginald Goeke. The Value Driven Bank: Strategies for Total Market Satisfaction. – М.: , 0. – 0 с. Stephen George, Arnold Weimerskirch. Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies. – М.: Wiley, 1998. – 254 с. Hedy Abromovitz, Les Abromovitz. Insuring QualityHow to Improve Quality, Compliance, Customer Service, and Ethics in the Insurance Industry. – М.: , 0. – 0 с. Jamal K Al-Dabal. Is Total Quality Management Enough for Competitive Advantage? Realities in. – М.: , 0. – 0 с. Peter Hernon, John R. Whitman. Delivering Satisfaction and Service Quality: A Customer-Based Approach for Libraries. – М.: , 0. – 0 с. Roland T. Rust, Richard L. Oliver. Service Quality: New Directions in Theory and Practice. – М.: , 0. – 0 с. K. Douglas Hoffman, John E. G. Bateson. Essentials of Services Marketing: Concepts, Strategies and Cases. – М.: , 0. – 0 с. John J. Paul, Sheryl R. Paul. Achieving Customer Delight in Your Organization: Positioning Your Organization to Stand Out, Field Book. – М.: , 0. – 0 с. Alan Larson. Demystifying Six Sigma: A Company-Wide Approach to Continuous Improvement. – М.: , 2003. – 0 с. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с. Vincent K. Omachonu, Joel E. Ross. Principles of Total Quality, Third Edition. – М.: , 2004. – 408 с. Bob E. Hayes. Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods. – М.: ASQ Quality Press, 2008. – 312 с. ANTONIO LOBO. Marketing of Luxury Cruise Liners: Segmentation, Satisfaction and Future Patronage of Cruise Travellers. – М.: , 2010. – 164 с. Theodore H. Poister. Measuring Performance in Public and Nonprofit Organizations. – М.: , 2003. – 320 с. Bangalore Tiger. – М.: , 2011. – 288 с. Onur Eren Surgit. Group Decision Support System for Supplier Selection. – М.: LAP Lambert Academic Publishing, 2010. – 108 с. Shewit Woldegebriel,Daniel Kitaw and Birhanu Beshah. Service Quality Improvement in Healthcare. – М.: LAP Lambert Academic Publishing, 2011. – 140 с. Mohammed Shaikh Russel. Planning and Evaluates Performance of Radio Network. – М.: LAP Lambert Academic Publishing, 2011. – 148 с. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с. Alvin Lee. Service facility design, customer quality perceptions and facility use. – М.: LAP Lambert Academic Publishing, 2010. – 164 с. Chieh-Lu Li. Cross-cultural Customer Service in Recreation Management. – М.: LAP Lambert Academic Publishing, 2010. – 144 с. Zulhan Othman and Mohd Salehuddin Mohd Zahari. Restaurant Service Delivery and Customer Patronization. – М.: LAP Lambert Academic Publishing, 2010. – 188 с. Isaac Baah. Links Between Leadership Styles and Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 144 с. Eucabeth Adoyo Kwasu. Factors affecting Customers in the Retail Industry. – М.: LAP Lambert Academic Publishing, 2012. – 76 с. JOSEPHINE OPONDO. SERVICE QUALITY IN AFRICAN RESTAURANTS. – М.: LAP Lambert Academic Publishing, 2011. – 92 с. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с. Eman Taie. Emerging of Medical Tourism in Egyptian Hospitals. – М.: LAP Lambert Academic Publishing, 2013. – 88 с. Kornelia Lazanyi. Emotional labour, its antecedents and consequences. – М.: LAP Lambert Academic Publishing, 2012. – 172 с. Cecilia Silvestri. The Relationship Between Quality and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 188 с. Amjad Al-Nasser. Measuring Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 116 с. Hadi Ganjalikhan Hakemi and Sajad Ebrahimi Meimand. Measuring Service Quality and It's Impact on Tourists' Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 104 с. Ala`a Abukhalifeh. Improving the Performance of Food and Beverage Department. – М.: LAP Lambert Academic Publishing, 2014. – 76 с. Rafia Naz,GURMEET SINGH and Pathak Raghuvar Dutt. e-Governance, Service Delivery and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 428 с. Samuel Edusah Enguah. Information Technology a Partner for Customer Satisfaction in Banking. – М.: LAP Lambert Academic Publishing, 2011. – 92 с. Ahmed Alsabawy. Measuring E-Learning Systems Success. – М.: Scholars' Press, 2014. – 548 с. Sanni Kirmanen and Anna Salanova. Employee Satisfaction and Work Motivation. – М.: LAP Lambert Academic Publishing, 2010. – 128 с. Obaid Saif Al Zaabi. Islamic Finance in Practice. – М.: LAP Lambert Academic Publishing, 2012. – 376 с. Omoneye OLASANMI. IT INNOVATIONS AND CUSTOMER SATISFACTION IN NIGERIAN BANKS. – М.: LAP Lambert Academic Publishing, 2010. – 108 с. Mudassar Ali. Role of Information Technology in retaining customers. – М.: LAP Lambert Academic Publishing, 2013. – 72 с. Katherine Fulgence. Factors influencing Customer Satisfaction with Internet Banking. – М.: LAP Lambert Academic Publishing, 2012. – 96 с. Afsaneh Rezazadeh Mehrjou and Adel Tajasom. Customer Satisfaction in Automobile Market. – М.: LAP Lambert Academic Publishing, 2011. – 168 с. Noor ul Ain Ilyas. Banking Behavior of Islamic Bank Customers. – М.: LAP Lambert Academic Publishing, 2011. – 108 с. Daniel Auka. Customer Loyalty In Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 180 с. Eugene Yeoh. Malaysian Medical Tourism Industry. – М.: LAP Lambert Academic Publishing, 2013. – 448 с. Melkirst Gizaw. Effects of Service Quality And Satisfaction on Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 164 с. Tadesse Kabtamu. Customer Satisfaction towards Hotel Service Quality. – М.: LAP Lambert Academic Publishing, 2013. – 76 с. J.L. Jonathan Tuovinen. Exceeding Expectations. – М.: LAP Lambert Academic Publishing, 2012. – 72 с. Li Xiangyu and Krit Jarinto. Service Is Power. – М.: LAP Lambert Academic Publishing, 2012. – 144 с. Mohammad Emam. Determinants of Customer Satisfaction in Retail Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 236 с. Getnet Tilahun Wagye. Service Quality On Customer Satisfaction And Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 108 с. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с. Naod Mekonnen. Business Process Reengineering (BPR) in Ethiopian Public Universities. – М.: LAP Lambert Academic Publishing, 2012. – 116 с. Muhammad Naeem Akhtar. Customer Awareness and Service Quality. – М.: LAP Lambert Academic Publishing, 2012. – 120 с. Kennedy Ntabo Otiso. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 104 с. Sharareh Mansouri Jajaee. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 84 с. Elias Bekele Tekle. The Impacts of ISO9001:2008 Implementation on Employees job satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 108 с. Mamta Brahmbhatt. Service Quality Insights from Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 100 с. S. Rita and V. Ganesan. Quality Enhancements In Prime Service Sectors. – М.: LAP Lambert Academic Publishing, 2012. – 176 с. Eriona Shtembari and Nguyen Cam Nhung. Key criteria in Project Evaluation. – М.: LAP Lambert Academic Publishing, 2013. – 104 с. Safdar Hussain and Abdul Razzaq. Role of ATM Services in Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 60 с. Juwayriah Nadeem and Kashir Asghar. Disneyization Of Restaurants. – М.: LAP Lambert Academic Publishing, 2014. – 120 с. Faizan Ali. Measuring the service quality in Retail Stores using RSQS Model. – М.: LAP Lambert Academic Publishing, 2011. – 80 с. Jakub Hemerka. Benefits of TQM in SME providing services. – М.: LAP Lambert Academic Publishing, 2011. – 84 с. Linga Murali and Chandragiri Madhavaiah. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 124 с. Raj Shravanthi Andukuri and Ajjan N. Analysis of Customer Perception, Expectation and the Service Gap. – М.: LAP Lambert Academic Publishing, 2014. – 100 с. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с. Hadi Behzion and Mostafa Baghishani. Criteria and Measures of Customer satisfactions. – М.: LAP Lambert Academic Publishing, 2014. – 84 с. Daniel Nukpezah and Cephas Nyumuyo. What Drives Customer Loyalty and Profitability?. – М.: LAP Lambert Academic Publishing, 2010. – 84 с. ANUBHAV ANAND MISHRA. Customer Satisfaction and Retail Banking. – М.: LAP Lambert Academic Publishing, 2011. – 76 с. Patrick Anthony and Haripuram Venkateshwarlu. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2012. – 284 с. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с. Haileab Tesfamariam. Service Quality and Customer Satisfaction at the Tourist Destination. – М.: LAP Lambert Academic Publishing, 2013. – 168 с. Jean Wanjiku Munyaka. The Influence of Relationship Marketing on Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 72 с. Daudi Riganda. Service Quality at Tanzania Investment Centre. – М.: LAP Lambert Academic Publishing, 2010. – 228 с. ANTONIO LOBO. Marketing of Luxury Cruise Liners. – М.: LAP Lambert Academic Publishing, 2010. – 164 с. Linus Ivarsson,Alexander Nilsson and Torbjorn Rimfalt. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 96 с. Ranga Gilbert Chirimubwe. Service quality dimensions in the retail banking sector of Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 108 с. Sangeetha Balasubramaniam and Dr. Huam Hon Tat. AIRLINE INDUSTRY. – М.: LAP Lambert Academic Publishing, 2011. – 156 с. Hitesh Gupta. B2B Marketing in Mineral Industry. – М.: LAP Lambert Academic Publishing, 2011. – 60 с. Jusuf Zeqiri. Customer Satisfaction with Service Quality. – М.: LAP Lambert Academic Publishing, 2011. – 164 с. Sreenivasan Jayashree and Mohd Nazri Mohd Noor. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 136 с. Vemula Harileela. Service Quality Perception and Satisfaction in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 348 с. Archana Chandra. IT Applications in the Health Sector. – М.: LAP Lambert Academic Publishing, 2012. – 280 с. Syed Muhammad Irfan. Patient Perception about Service Quality in Public & Private Hospitals. – М.: LAP Lambert Academic Publishing, 2012. – 136 с. Kiran G. and Kadakol A.M. Mind Mapping of Customer satisfaction Towards Business Dailies. – М.: LAP Lambert Academic Publishing, 2013. – 92 с. H K S Kumar Chunduri and Sreenivas Talluru. The Service Quality Gap Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 620 с. Mehreen Shora. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 96 с. Thamae Paulus Masejane. Total Quality Management and Organisational Performance. – М.: LAP Lambert Academic Publishing, 2014. – 212 с. Amit Gupta. Route to Customer Satisfaction is Through Employees. – М.: LAP Lambert Academic Publishing, 2010. – 164 с. Balaji SG. Banking Service Quality & Customer Satisfaction - A Comparative Study. – М.: LAP Lambert Academic Publishing, 2011. – 324 с. Tugce Karpuzcu. Impact of e-Services on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 124 с. VIKAS GAUTAM. A SEM Approach to Indian Mobile telecom Services Sector. – М.: LAP Lambert Academic Publishing, 2012. – 216 с. Chaminda Jayasundara. Customer Satisfaction & Service Quality in Libraries. – М.: LAP Lambert Academic Publishing, 2013. – 116 с. Farzaneh Mola. Service Management. – М.: LAP Lambert Academic Publishing, 2011. – 120 с. Mohammad Razi-ur-Rahim. Service Quality and Student Satisfaction in B-Schools. – М.: LAP Lambert Academic Publishing, 2011. – 312 с. Shamaila Gull and Rauf Alam. Effects of CSR on Customer Retention in Different Sectors of Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 100 с. Benson Mukandiwa. Customer and Employee Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 124 с. Wasihun Mohammed. Internal Service Climate and Empowerment Effect on Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 76 с. Main Naser Alolayyan. TQM and Operational Flexibility impact on Hospital Performance. – М.: LAP Lambert Academic Publishing, 2012. – 372 с. Messay Shiibre Eshetu and Semahegn Woldesemaet Kebede. Business Process Reengineering :case On Commercial Bank Of Ethiopia. – М.: LAP Lambert Academic Publishing, 2012. – 68 с. Mohammed Rawashdeh,Adnan Al-Bashir and Rami Al-Hadithi. Building Medical Devices Maintenance System Through QFD. – М.: LAP Lambert Academic Publishing, 2013. – 104 с. Thilagavathi Krishnan,Shankar Chelliah and Jayaraman Munusamy. COMPETITIVE ADVANTAGE AND CUSTOMER SATISFACTION IN HEALTH INDUSTRY. – М.: LAP Lambert Academic Publishing, 2010. – 144 с. Sonia Chawla. IMPACT OF PRIVATIZATION ON LIFE INSURANCE INDUSTRY IN INDIA. – М.: LAP Lambert Academic Publishing, 2011. – 272 с. Abu Elnasr Sobaih. The Management of Part-time employees in the restaurant industry. – М.: LAP Lambert Academic Publishing, 2011. – 380 с. Kamelia Chaichi. Impact of Employee Training on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 144 с. Swapna Bhargavi Gantasala,Prabhakar Venugopal Gantasala and Krishna Naik Chanda Naik Gari. SERVQUAL in RETAILING. – М.: LAP Lambert Academic Publishing, 2012. – 324 с. Farah Ali Otaki. Marching Towards Service Excellence. – М.: LAP Lambert Academic Publishing, 2012. – 152 с. Dipa Mitra. Passenger Service Quality in Indian Aviation. – М.: LAP Lambert Academic Publishing, 2013. – 184 с. Anand Prakash and Sanjay Kumar Jha. Design & Development Of Service Quality Model. – М.: LAP Lambert Academic Publishing, 2013. – 524 с. Olani Dereje. Quality Public Service and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 124 с. Mohammed Bharmal and Bhoomi Parmar. An Study on Post Service Satisfaction amongst the Toyota Customers. – М.: LAP Lambert Academic Publishing, 2013. – 96 с. Pooyan Yousefi Fard. Student Satisfaction Checklist. – М.: LAP Lambert Academic Publishing, 2011. – 132 с. Tariku Tesfaye Haile and Dr. Emmanuel G/Yohannes. Statistical Analysis of Patients' Satisfaction with Hospital Services. – М.: LAP Lambert Academic Publishing, 2012. – 104 с. Hemankumarsingh Ramburuth. Service Quality in the Mauritian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 88 с. Md. Rakib Habib. Customer Loyalty Towards Prime Bank Ltd. in Chittagong, Bangladesh. – М.: LAP Lambert Academic Publishing, 2012. – 120 с. Faizan Mohsan. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 104 с. Haitham Ahmed Akgam and Logasvathi Murugiah. Study Of Customer Satisfaction In The Banking Sector In Libya. – М.: LAP Lambert Academic Publishing, 2013. – 72 с. Mohamed Samy Tawfik ElDeeb,Yasser Tawfik and Shadi Adibifard. Comparative Study Between Egyptian And Iranian Banks. – М.: LAP Lambert Academic Publishing, 2012. – 56 с. Puvaneswary Thanaraju,Hishamuddin M.Ali and Thanaraju Veerappan. Establishing Facilities Management Agreed Service Level. – М.: LAP Lambert Academic Publishing, 2011. – 88 с. Дополнительные результаты Basit Aziz. Improving Project Management with Lean Thinking: Integrating Lean in Project Processes. – М.: , 2012. – 104 с. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с. Vivette Payne. The Team-Building Workshop. – М.: , 0. – 0 с. James Highlands. How to Make Money with ISO 9000: A Guide to Profitable Quality Management. – М.: , 0. – 0 с. Stephen George, Arnold Weimerskirch. Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies. – М.: Wiley, 1998. – 254 с. Roland T. Rust, Richard L. Oliver. Service Quality: New Directions in Theory and Practice. – М.: , 0. – 0 с. K. Douglas Hoffman, John E. G. Bateson. Essentials of Services Marketing: Concepts, Strategies and Cases. – М.: , 0. – 0 с. Lawrence Thomas, Robert Batcheller. Home Building Pitfalls. – М.: , 0. – 0 с. Jeanette S. Martin and Lillian H. Chaney. Global Business Etiquette: A Guide to International Communication and Customs. – М.: Praeger Publishers, 2006. – 188 с. Bob E. Hayes. Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods. – М.: ASQ Quality Press, 2008. – 312 с. ANTONIO LOBO. Marketing of Luxury Cruise Liners: Segmentation, Satisfaction and Future Patronage of Cruise Travellers. – М.: , 2010. – 164 с. Theodore H. Poister. Measuring Performance in Public and Nonprofit Organizations. – М.: , 2003. – 320 с. Huimin Zhu. Research on Service and Customer Satisfaction of China Everbright Bank. – М.: , 2011. – 334 с. AKIF ALI,Talha Liaquat and M. Usman Aslam. Integration of Quality and Productivity. – М.: LAP Lambert Academic Publishing, 2010. – 120 с. Sewa Singh Khalsa and Harwinder Singh. Groundwater Quality and its Impacts on Human Health. – М.: LAP Lambert Academic Publishing, 2012. – 80 с. Onur Eren Surgit. Group Decision Support System for Supplier Selection. – М.: LAP Lambert Academic Publishing, 2010. – 108 с. Farhan Hassan Khan and Saba Bashir. Dynamic Web Services Composition and Execution. – М.: LAP Lambert Academic Publishing, 2011. – 96 с. Shewit Woldegebriel,Daniel Kitaw and Birhanu Beshah. Service Quality Improvement in Healthcare. – М.: LAP Lambert Academic Publishing, 2011. – 140 с. Nur Asyik Hidayatullah and Akhtar Kalam. State of the Art Distributed Generation and Smart Grid Technologies. – М.: LAP Lambert Academic Publishing, 2012. – 100 с. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с. Zulhan Othman and Mohd Salehuddin Mohd Zahari. Restaurant Service Delivery and Customer Patronization. – М.: LAP Lambert Academic Publishing, 2010. – 188 с. Isaac Baah. Links Between Leadership Styles and Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 144 с. Mahshid Gharibpoor and Sayyed Mohsen Allameh. Online Social Network. – М.: LAP Lambert Academic Publishing, 2012. – 56 с. Naomi Dalitso Kachoka. Measuring Service Quality In Academic Libraries. – М.: LAP Lambert Academic Publishing, 2012. – 196 с. Farhana Haque,Zannatul Ferdoushi and Saleha Khan. Water Quality and algal growth in pangas (P. hypophthalamus) ponds. – М.: LAP Lambert Academic Publishing, 2012. – 60 с. Er. Sudhir S. Shinde,A. K. Varshney and P. J. Rathod. Effect of Blanching on Quality and Shelf-Life of Peanut Kernel. – М.: LAP Lambert Academic Publishing, 2013. – 128 с. JOSEPHINE OPONDO. SERVICE QUALITY IN AFRICAN RESTAURANTS. – М.: LAP Lambert Academic Publishing, 2011. – 92 с. Augustine Bongo,Mekki Omer and Imad Babiker. Grewia Qualities and Management Plausible for On-farm Domestication. – М.: LAP Lambert Academic Publishing, 2012. – 124 с. Joshua Tsamba,Tamuka Nhiwatiwa and Edwin Tambara. Water quality and macroinvertebrates, South-East Lowveld,Zimbabwe. – М.: LAP Lambert Academic Publishing, 2013. – 56 с. Alfa-Sika Mande Seyf-Laye,Chen Honghan and Liu Mingzhu. Evolution of Groundwater Quality and Contaminants Transport Modeling. – М.: LAP Lambert Academic Publishing, 2014. – 196 с. Sudha Katyal and Chanpreet Kaur. Burnout,Ways of Coping and Job Satisfaction among Doctors. – М.: LAP Lambert Academic Publishing, 2013. – 120 с. Cecilia Silvestri. The Relationship Between Quality and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 188 с. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с. Nor Hashima Hashim. Switching intentions of Islamic banking customers. – М.: LAP Lambert Academic Publishing, 2013. – 248 с. Hadi Ganjalikhan Hakemi and Sajad Ebrahimi Meimand. Measuring Service Quality and It's Impact on Tourists' Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 104 с. Sumit Rajendra Salunkhe,Rajesh D. Pandya and Surendra Kumar Rai. Agro-Service Providers and Farmers of Gujarat State. – М.: LAP Lambert Academic Publishing, 2012. – 172 с. Rafia Naz,GURMEET SINGH and Pathak Raghuvar Dutt. e-Governance, Service Delivery and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 428 с. M Palani Natha Raja and Ashwani Kumar. Service Quality. – М.: LAP Lambert Academic Publishing, 2011. – 216 с. Muhammad Qaisar Choudhary and Abdul Ghafoor. Auto-organization, Service Discovery and Lookup in P2P Ad Hoc Networks. – М.: LAP Lambert Academic Publishing, 2012. – 88 с. Sangeetha Krishna Kumar and Prasanna Venkatesan Venkatasamy. SOA Service Lifecycle and SOA Service Lifecycle Governance. – М.: LAP Lambert Academic Publishing, 2013. – 100 с. Md. Samsuzzaman,Tasmima Sherniabat and Mst. Kamrunnahar. Performance Optimization of Web Based RSS Aggregator. – М.: LAP Lambert Academic Publishing, 2011. – 72 с. Sanni Kirmanen and Anna Salanova. Employee Satisfaction and Work Motivation. – М.: LAP Lambert Academic Publishing, 2010. – 128 с. Nabaz Khayyat. Adoption of Mobile Telecommunication and its User Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 168 с. Govindaraj Veerakumaran and Ajitha Suresh. A Study on Customer Satisfaction in a Co-Operative Bank. – М.: LAP Lambert Academic Publishing, 2011. – 180 с. Afroza Bulbul and Obaidur Rahman. Service Quality of Muslim Aid UK-Bangladesh Field Office. – М.: LAP Lambert Academic Publishing, 2014. – 184 с. Prasoom Dwivedi and Harisha Emmadi. Airline Service Quality Index for Indian Carriers. – М.: LAP Lambert Academic Publishing, 2012. – 96 с. Afsaneh Rezazadeh Mehrjou and Adel Tajasom. Customer Satisfaction in Automobile Market. – М.: LAP Lambert Academic Publishing, 2011. – 168 с. Zohra Saleem and Kashif Rashid. Customer Satisfaction in Mobile Banking Industry of Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 148 с. Mary Kilonzo and . School of Business, Kenyatta University. How firms compete. – М.: LAP Lambert Academic Publishing, 2014. – 80 с. Zahra Sadeghi and Hadi Farid. Customer Behavior and Online Satisfaction: Impacts of Critical Factors. – М.: LAP Lambert Academic Publishing, 2011. – 112 с. Melkirst Gizaw. Effects of Service Quality And Satisfaction on Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 164 с. Tadesse Kabtamu. Customer Satisfaction towards Hotel Service Quality. – М.: LAP Lambert Academic Publishing, 2013. – 76 с. Li Xiangyu and Krit Jarinto. Service Is Power. – М.: LAP Lambert Academic Publishing, 2012. – 144 с. Mohammad Emam. Determinants of Customer Satisfaction in Retail Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 236 с. Sabina Lajiq and Elvira Efendic. Service Quality. – М.: LAP Lambert Academic Publishing, 2012. – 76 с. Efrem Sisay. The Effects of Service Recovery on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 92 с. Getnet Tilahun Wagye. Service Quality On Customer Satisfaction And Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 108 с. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с. Md. Abul Kalam Azad and Md. Waleed Ashraf. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 80 с. Anil Mehta,Smita Sharma and Shweta Sharma. Gap Analysis of Service Quality of a Curbside Restaurant. – М.: LAP Lambert Academic Publishing, 2012. – 68 с. Kennedy Ntabo Otiso. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 104 с. Sharareh Mansouri Jajaee. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 84 с. Zahra Idrees and khuram Shafi. Service quality; A contemporary approach. – М.: LAP Lambert Academic Publishing, 2014. – 56 с. Mamta Brahmbhatt. Service Quality Insights from Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 100 с. Tejas R. Shah and Mahendra Sharma. Logistics Practices in Co-operative Dairies in Gujarat. – М.: Scholars' Press, 2014. – 304 с. GODFRED KOI-AKROFI and Joyce Koi-Akrofi. Relationship marketing tactics and customer loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 88 с. Safdar Hussain and Abdul Razzaq. Role of ATM Services in Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 60 с. Juwayriah Nadeem and Kashir Asghar. Disneyization Of Restaurants. – М.: LAP Lambert Academic Publishing, 2014. – 120 с. Shankar Chelliah,Sonia Nanthenny Kanapathy and Jayaraman Munusamy. The Competitive Advantages In Private Higher Education. – М.: LAP Lambert Academic Publishing, 2011. – 92 с. Alireza Miremadi and Pardis Mohajerani. Customer Satisfaction & Brand Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 132 с. Linga Murali and Chandragiri Madhavaiah. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 124 с. Kartina Abu Bakar and Abdul Ghani Farinda. Consumers' Attitude Towards "Mamak" Food In Malaysia. – М.: LAP Lambert Academic Publishing, 2012. – 92 с. Kindye Essa Mustofa and Mohammed Kassie Abebe. Effect of After Sales Service on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 128 с. Narayanan Venkatesan and Saji George. Research on Dealer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 144 с. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с. Hadi Behzion and Mostafa Baghishani. Criteria and Measures of Customer satisfactions. – М.: LAP Lambert Academic Publishing, 2014. – 84 с. Rooma R. Ramsaran-Fowdar and Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius. – М.: LAP Lambert Academic Publishing, 2010. – 148 с. Daniel Nukpezah and Cephas Nyumuyo. What Drives Customer Loyalty and Profitability?. – М.: LAP Lambert Academic Publishing, 2010. – 84 с. EVMORFIA MASTROJIANNI. ''SERVICE QUALITY DETERMINANTS IN THE GREEK BANKING SYSTEM''. – М.: LAP Lambert Academic Publishing, 2011. – 84 с. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с. Nebert Matelong and Bernnard Nassiuma. Determinants of Service Quality for Customers: An Overview of Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с. Haileab Tesfamariam. Service Quality and Customer Satisfaction at the Tourist Destination. – М.: LAP Lambert Academic Publishing, 2013. – 168 с. Helen Cripps. Customer Satisfaction in Local Government. – М.: LAP Lambert Academic Publishing, 2010. – 156 с. Norizan Saad and Pervaiz K. Ahmed. Internal Marketing. – М.: LAP Lambert Academic Publishing, 2010. – 400 с. Chin Kok Kwon and Shankar Chelliah. Marketing Mix and Customer Retention of Herb Coffee in Malaysia. – М.: LAP Lambert Academic Publishing, 2010. – 112 с. ANTONIO LOBO. Marketing of Luxury Cruise Liners. – М.: LAP Lambert Academic Publishing, 2010. – 164 с. Faustino Taderera and Zebert Mahachi. The Ultimate Guide to Shipping, Forwarding and Customs Clearing. – М.: LAP Lambert Academic Publishing, 2010. – 692 с. Linus Ivarsson,Alexander Nilsson and Torbjorn Rimfalt. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 96 с. Zhilin Yang. MEASURING E-SERVICE QUALITY AND ITS LINKAGE TO CUSTOMER LOYALTY. – М.: LAP Lambert Academic Publishing, 2010. – 176 с. Ranga Gilbert Chirimubwe. Service quality dimensions in the retail banking sector of Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 108 с. Sangeetha Balasubramaniam and Dr. Huam Hon Tat. AIRLINE INDUSTRY. – М.: LAP Lambert Academic Publishing, 2011. – 156 с. Jusuf Zeqiri. Customer Satisfaction with Service Quality. – М.: LAP Lambert Academic Publishing, 2011. – 164 с. Sreenivasan Jayashree and Mohd Nazri Mohd Noor. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 136 с. Nandish Upadhyay and Karishma Patel. Consumer Preference and Service Quality Provided by Hotels in Gujarat. – М.: LAP Lambert Academic Publishing, 2012. – 128 с. Abi Ealias and Jijo George. Emotional Intelligence And Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 80 с. Vemula Harileela. Service Quality Perception and Satisfaction in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 348 с. Josphat Manyeruke. An analysis of the impact of university expansion on service quality. – М.: LAP Lambert Academic Publishing, 2012. – 104 с. Edwin Quinn and Harish C. Chandan. Differences in leadership practices and job satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 136 с. Kiran G. and Kadakol A.M. Mind Mapping of Customer satisfaction Towards Business Dailies. – М.: LAP Lambert Academic Publishing, 2013. – 92 с. H K S Kumar Chunduri and Sreenivas Talluru. The Service Quality Gap Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 620 с. Wyckliffe Otieno Robby,Bonventure Onyango Odote and Mary Adhiambo Nyakwaka. Performance Management and Employee Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 76 с. Praveena S. and S. D. Sivakumar. N. Venkatesa Palanichamy. Service Quality Analysis In Cellular Industry In Coimbatore City. – М.: LAP Lambert Academic Publishing, 2013. – 96 с. Amit Gupta. Route to Customer Satisfaction is Through Employees. – М.: LAP Lambert Academic Publishing, 2010. – 164 с. DAING MARUAK SADEK,SALEHUDDIN SHUIB and Ahmad Rozaini Ali Hassan. A Comparison of Service Quality: Customers Perception. – М.: LAP Lambert Academic Publishing, 2010. – 76 с. Nader Sh. Kandelousi,A. Janee Ali and A. Abdollahi. Interpersonal Communication and Communication Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 112 с. Balaji SG. Banking Service Quality & Customer Satisfaction - A Comparative Study. – М.: LAP Lambert Academic Publishing, 2011. – 324 с. Mohammed Kassie Abebe. Business Process Reengineering Factors and Employee Performance. – М.: LAP Lambert Academic Publishing, 2012. – 88 с. Daielly Mantovani and Maria Aparecida Gouvea. Distance Education on the Stakeholders’ Perspectives. – М.: LAP Lambert Academic Publishing, 2013. – 400 с. Chaminda Jayasundara. Customer Satisfaction & Service Quality in Libraries. – М.: LAP Lambert Academic Publishing, 2013. – 116 с. Festus Aleruchi Nmegbu. Holistic Marketing Strategy and Customers' Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 324 с. Pooja Tiwari and Rajesh Verma. Occupational Stress and Job satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 124 с. Osama Ibrahim and Eleri Jones. Enhancing the Competitiveness of Ecotourism Destinations. – М.: LAP Lambert Academic Publishing, 2011. – 452 с. Mohammad Razi-ur-Rahim. Service Quality and Student Satisfaction in B-Schools. – М.: LAP Lambert Academic Publishing, 2011. – 312 с. Desta Tesfaw Mebratu. Public Serves Delivery Reform and Customer Satisfaction in Ethiopia. – М.: LAP Lambert Academic Publishing, 2011. – 92 с. Shamaila Gull and Rauf Alam. Effects of CSR on Customer Retention in Different Sectors of Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 100 с. Benson Mukandiwa. Customer and Employee Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 124 с. Djalalie Itana Ayana. Perception of Service Quality and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 108 с. Allan Ashok Kumar and Giang Chau Trinh. Breaking Uncertainties for Product Offerings. – М.: LAP Lambert Academic Publishing, 2012. – 152 с. Basit Aziz. Improving Project Management with Lean Thinking. – М.: LAP Lambert Academic Publishing, 2012. – 104 с. Wasihun Mohammed. Internal Service Climate and Empowerment Effect on Job Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 76 с. Vangapandu Rama Devi and G. Sowmya. Employee Engagement. – М.: LAP Lambert Academic Publishing, 2012. – 60 с. Messay Shiibre Eshetu and Semahegn Woldesemaet Kebede. Business Process Reengineering :case On Commercial Bank Of Ethiopia. – М.: LAP Lambert Academic Publishing, 2012. – 68 с. Thilagavathi Krishnan,Shankar Chelliah and Jayaraman Munusamy. COMPETITIVE ADVANTAGE AND CUSTOMER SATISFACTION IN HEALTH INDUSTRY. – М.: LAP Lambert Academic Publishing, 2010. – 144 с. Abu Elnasr Sobaih. The Management of Part-time employees in the restaurant industry. – М.: LAP Lambert Academic Publishing, 2011. – 380 с. Swapna Bhargavi Gantasala,Prabhakar Venugopal Gantasala and Krishna Naik Chanda Naik Gari. SERVQUAL in RETAILING. – М.: LAP Lambert Academic Publishing, 2012. – 324 с. Anand Prakash and Sanjay Kumar Jha. Design & Development Of Service Quality Model. – М.: LAP Lambert Academic Publishing, 2013. – 524 с. Olani Dereje. Quality Public Service and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 124 с. Moses Maina and Severina Wabeti. Quality And Productivity Of Teachers. – М.: LAP Lambert Academic Publishing, 2014. – 76 с. Ravi Kumar Bhat and Mohammad Yousuf Ganai. Personality Factors, Values and Job Satisfaction of Employees. – М.: LAP Lambert Academic Publishing, 2013. – 252 с. Gagandeep Kaur. Employee Perception and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 152 с. Tariku Tesfaye Haile and Dr. Emmanuel G/Yohannes. Statistical Analysis of Patients' Satisfaction with Hospital Services. – М.: LAP Lambert Academic Publishing, 2012. – 104 с. Harwinder Singh and Jatinder Pal. Implementation of Quality Control Tools. – М.: LAP Lambert Academic Publishing, 2014. – 100 с. Mary-Joan Nsenkyire and Anna Hughton. Career Aspirations And Job Satisfaction : Survey Of Ghanaian PYS. – М.: LAP Lambert Academic Publishing, 2012. – 100 с. Sarabjit Singh Shergill. Service Quality: A Case Study of Stock Broking Firms. – М.: LAP Lambert Academic Publishing, 2012. – 144 с. Hemankumarsingh Ramburuth. Service Quality in the Mauritian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 88 с. Jagjeet Kaur Saini. Bank of India: Products and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 80 с. Al Jamal Mustafa Shindaini and Tanmoy Debnath. The Customer Satisfaction on Debit Card. – М.: LAP Lambert Academic Publishing, 2012. – 76 с. Faizan Mohsan. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 104 с. Haitham Ahmed Akgam and Logasvathi Murugiah. Study Of Customer Satisfaction In The Banking Sector In Libya. – М.: LAP Lambert Academic Publishing, 2013. – 72 с. Samson Mutsagondo. Customer Care and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 96 с. Лучшие результаты Ничего не найдено Дополнительные результаты Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007. Специализированный модуль FS-CD. Collections and Disbursements - "Сборы и Выплаты" и его возможности. О.А. Глущенко, "Финансовый менеджмент в страховой компании", № 2, II квартал 2007. Бюджетирование страховой компании на базе Oracle Enterprise Planning and Budgeting. Д.В. Лесоводский, "Финансовый менеджмент в страховой компании", № 3, III квартал 2006. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012. Ужин в темноте в стиле Малевича и Новый год в Хаммере". Что может выть лучше?". интервью с Н. Саниной, индивидуальным предпринимателем и креативным директором компании "San and stars". М. Сипатова, "Арсенал предпринимателя", N 12, декабрь 2011 г. На пути к новому стандарту в торговом финансировании. интервью с А. Кастерманом, руководителем Trade and Supply Chain, SWIFT, сопредседателем рабочей группы ICC-BPO. Э. Шакирова, "Международные банковские операции", N 4, октябрь-декабрь 2011 г. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г. Мы знаем границы, которые не нужно переходить. интервью с О. Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008. Образцы работ
Задайте свой вопрос по вашей теме
Контакты
Поделиться
Мы в социальных сетях
Реклама
Отзывы
Мария Лилия! Здравствуйте! Наконец-то, все позади! ЗА саму работу после вашего сопровождения научный руководитель поставил 4, а по результатам защиты я получила - 5!!! Хотя жутко нервничала, но видно из из страха сдала! ТАк что ОГРОМНОЕ ВАМ СПАСИБО за помощь!! 90% - ВСЕ БЛАГОДАРЯ ВАМ!!!
