Результаты поиска

Лучшие результаты

1. Timothy P. Bonomo. Customer Service: Aiming for Excellence. – М.: , 0. – 0 с.
   
2. EVMORFIA MASTROJIANNI. ''SERVICE QUALITY DETERMINANTS IN THE GREEK BANKING SYSTEM''. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
   
3. Farah Ali Otaki. Marching Towards Service Excellence. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
   

Дополнительные результаты

1. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с.
   
2. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
3. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
4. David L. Bradford, Allan R. Cohen. Managing for Excellence : The Guide to Developing High Performance in Contemporary Organizations (Wiley Management Classic). – М.: , 0. – 0 с.
   
5. Business Leaders for Excellence Ethics a, The Business Executives for Economic Jus. Not Just a Just Wage: A Conversation with Four Popes about the "Living" or "Family" Wage (Spirituality & Work). – М.: , 0. – 0 с.
   
6. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
   
7. Not Applicable (Na ). World Development Report 2004: Making Services Work for Poor People (WORLD DEVELOPMENT REPORT). – М.: , 0. – 0 с.
   
8. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с.
   
9. Stephanie G. Sherman, V. Clayton Sherman. Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers. – М.: , 0. – 0 с.
   
10. Thomas L. Means. Communication for the Workplace. – М.: , 0. – 0 с.
    
11. Franklin Covey. Franklin Covey Style Guide for Business and Technical Communication (+ CD-ROM). – М.: Franklin Covey, 0. – 448 с.
    
12. Helen Huber, Audree Spatz, Center for Applied Gerontology. Homemaker/Home Health Aide. – М.: , 0. – 0 с.
    
13. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с.
    
14. Culinary Institute of America. Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners. – М.: , 0. – 0 с.
    
15. Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с.
    
16. Richard J. Schonberger, Edward M., Jr. Knod. Synchroservice!: The Innovative Way to Build a Dynasty of Customers. – М.: , 0. – 0 с.
    
17. Nancy Austin, Thomas J Peters. Passion for Excellence. – М.: , 0. – 0 с.
    
18. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
    
19. Richard Baldwin, Pertti Haaparanta, Jaakko Kiander, Centre for Economic Policy Research, Yrjo Jahnssonin Saatio. Expanding Membership of the European Union. – М.: , 0. – 0 с.
    
20. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
21. Tapio Reponen. Information Technology Enabled Customer Service. – М.: , 0. – 0 с.
    
22. Vicki Lenz. The Saturn Difference: Creating Customer Loyalty In Your Company. – М.: , 0. – 0 с.
    
23. Carol Smith. Customer Relations Handbook for Builders: Volumes I & II. – М.: , 0. – 0 с.
    
24. Brad Cleveland. ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals. – М.: Call Center Press, 2003. – 209 с.
    
25. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с.
    
26. Mai-Lan Tomsen, Ron Faith. Reaching the Interactive Customer: Integrated Services for the Digital World. – М.: , 0. – 0 с.
    
27. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Customer Service Training Games. – М.: McGraw-Hill Companies, 1999. – 224 с.
    
28. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
    
29. Jeannie Davis, Pat Landaker. Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service. – М.: , 0. – 0 с.
    
30. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с.
    
31. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с.
    
32. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с.
    
33. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
34. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones. – М.: , 0. – 0 с.
    
35. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
36. Career Solutions Training Group. Quick Skills: Customer Service: Learner Guide. – М.: , 0. – 0 с.
    
37. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с.
    
38. Dr. Daniel R. Price. Your Customer $ystem. – М.: , 0. – 0 с.
    
39. Michael Young. Mastering Customer Service. – М.: , 0. – 0 с.
    
40. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
    
41. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
42. Richard F. Gerson. Beyond Customer Service (Fifty-Minute Series Book). – М.: , 0. – 0 с.
    
43. Timothy P. Bonomo. Customer Service: Aiming for Excellence. – М.: , 0. – 0 с.
    
44. Gerald Corbae, Jakob B. Jensen, Dirk Schneider. Marketing 2.0 : Strategies for Closer Customer Relationships. – М.: Springer, 2003. – 152 с.
    
45. Olivia Parr Rud. Data Mining Cookbook: Modeling Data for Marketing, Risk and Customer Relationship Management. – М.: , 0. – 0 с.
    
46. Emily Ketcham, Carolyn Monroe. Prentice Hall MOUS Test Preparation Guide for Excel 2000 with CD. – М.: , 0. – 0 с.
    
47. Andrew E. Schwartz. Customer Service PowerPoint Content. – М.: , 0. – 0 с.
    
48. Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes). – М.: , 2005. – 0 с.
    
49. Larry Swaton. Customer Service for Profitability. – М.: , 2003. – 0 с.
    
50. S Balachandran. Customer-Driven Services Management. – М.: , 2004. – 0 с.
    
51. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
    
52. Jillian Mercer. May I Help You?: Great Customer Service for Small Business. – М.: , 2004. – 0 с.
    
53. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
54. David L. Goetsch. Effective Customer Service: Ten Steps for Technical Professions (NetEffect). – М.: , 2003. – 0 с.
    
55. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
    
56. Garber Peter. Learning Points: 80 Activities and Actions for Call Center Excellence (Learning Points). – М.: , 2004. – 0 с.
    
57. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
58. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с.
    
59. Pattie Odgers. The World of Customer Service. – М.: , 2003. – 0 с.
    
60. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с.
    
61. T. Scott Gross. Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life. – М.: Kaplan Publishing, 2004. – 224 с.
    
62. Richard Tyler. Real World Customer Services Strategies That Work (Power Learning). – М.: , 2004. – 238 с.
    
63. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с.
    
64. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series). – М.: , 2007. – 256 с.
    
65. Gary Harpst. Six Disciplines for Excellence: Building Small Businesses That Learn, Lead and Last. – М.: , 2007. – 296 с.
    
66. Basem El-Haik, David M. Roy. Service Design for Six Sigma: A Roadmap for Excellence. – М.: , 2005. – 448 с.
    
67. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
    
68. John Tschohl. Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less. – М.: , 2005. – 111 с.
    
69. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с.
    
70. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с.
    
71. Ray Pelletier. It's All About Service: How to Lead Your People to Care for Your Customers. – М.: , 2005. – 256 с.
    
72. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
73. Cheryl A. Stevens. Service Learning for Health, Physical Education, and Recreation: A Step-by-step Guide. – М.: , 2008. – 128 с.
    
74. Bob Livingston. How You Do... What You Do: Create Service Excellence That Wins Clients For Life. – М.: , 2008. – 282 с.
    
75. Richard S. Gallagher. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. – М.: , 2008. – 128 с.
    
76. Carl Henry. The People Approach To Customer Service. – М.: , 2008. – 156 с.
    
77. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
78. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.
    
79. Jennie Deneka. Creating an Informed Customer Service Model: Using Action Research. – М.: , 2008. – 104 с.
    
80. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с.
    
81. Peter Raulerson, Jean-Claude Malraison, Antoine Leboyer. Building Routes to Customers: Proven Strategies for Profitable Growth. – М.: , 2009. – 194 с.
    
82. Committee on Assessment of Resource Needs for Fuel Cell and Hydrogen Technologies, National Research. Transitions to Alternative Transportation Technologies--Plug-in Hybrid Electric Vehicles. – М.: , 2010. – 70 с.
    
83. Keith Darlington. VBA For Excel Made Simple. – М.: , 2010. – 240 с.
    
84. Stephen Coscia. Customer Service Over the Phone. – М.: , 2010. – 143 с.
    
85. Maxine Kamin. Customer Service Training. – М.: , 2010. – 224 с.
    
86. Leonardo Inghilleri, Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. – М.: AMACOM/American Management Association, 2010. – 170 с.
    
87. Sivakumar Harinath, Ron Pihlgren, Denny Guang-Yeu Lee. Professional Microsoft PowerPivot for Excel and SharePoint. – М.: Wrox, 2010. – 384 с.
    
88. Stanley A. Brown. Breakthrough Customer Service. – М.: , 1998. – 452 с.
    
89. Cailein Gillespie. Customer Service Skills CD-Rom. – М.: , 2010. – 32 с.
    
90. Bill Self. Customer Satisfaction Measurement for ISO 9000: 2000. – М.: , 2010. – 176 с.
    
91. Merilynn Van Der Wagen. Customer Service Intelligence. – М.: , 2010. – 208 с.
    
92. Marco Russo. Microsoft PowerPivot for Excel 2010 +DVD. – М.: , 2010. – 416 с.
    
93. TC Barrow. Trade & Empire – The British Customs Service in Colonial America 1660–1775. – М.: , 1974. – 348 с.
    
94. Jerry J. Weygandt. Custom Party Associates for use w/Accounting Principles. – М.: , 2004. – 240 с.
    
95. David L. Bradford. WIE Managing for Excellence. – М.: , 1984. – 320 с.
    
96. Karen Leland. Customer Service For Dummies®. – М.: , 1995. – 384 с.
    
97. Gary S. Goodman PhD. Monitoring, Measuring, and Managing Customer Service. – М.: , 2000. – 192 с.
    
98. Karen Leland. Customer Service For Dummies®. – М.: , 2006. – 408 с.
    
99. George Plimpton. The X–Factor – A Quest for Excellence (Paper). – М.: , 1996. – 172 с.
    
100. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 208 с.
     
101. Lorraine L. Ukens. 101 Ways to Improve Customer Service. – М.: , 2007. – 400 с.
     
102. David L. Bradford. WIE Managing for Excellence. – М.: , 1987. – 320 с.
     
103. Keith Bailey. Online Customer Service For Dummies®. – М.: , 2001. – 274 с.
     
104. SQC Development Corporation. SPC for Excel. – М.: , 1999. – 0 с.
     
105. Stephen R. Londergan. IBM® WorkplaceTM Services Express For Dummies®. – М.: , 2006. – 364 с.
     
106. Linda M. Lash. The Complete Guide to Customer Service. – М.: , 1988. – 240 с.
     
107. Mary Debrett. Reinventing Public Service Television for the Digital Future. – М.: , 2011. – 256 с.
     
108. Janelle Barlow. Branded Customer Service: The New Competitive Edge. – М.: , 2011. – 368 с.
     
109. Eric D. Siegel. Designing Quality of Service Solutions for the Enterprise. – М.: , 1999. – 320 с.
     
110. Jerry J. Weygandt. Custom Party Associates for use with Accounting Principles. – М.: , 2011. – 240 с.
     
111. Judith Hurwitz. Service Management For Dummies. – М.: , 1980. – 260 с.
     
112. The Big Book Of Customer Service Training Games. – М.: , 1998. – 209 с.
     
113. Customer Service Skills For Success. – М.: , 2011. – 0 с.
     
114. Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с.
     
115. The Customer Rules: The 14 Indispensible, Irrefutable, And Indisputable Qualities Of The Greatest Service Companies In The World. – М.: , 2011. – 352 с.
     
116. Robert Bacal. Perfect Phrases for Customer Service. – М.: McGraw-Hill, 2011. – 242 с.
     
117. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с.
     
118. Art Tennick. Practical Powerpivot & Dax Formulas For Excel 2010. – М.: McGraw-Hill, 2011. – 464 с.
     
119. Please Every Customer: Delivering Stellar Customer Service Across Cultures. – М.: , 2011. – 304 с.
     
120. The Big Book Of Customer Service Training Games. – М.: , 2011. – 209 с.
     
121. Customer Service Training 101. – М.: , 2011. – 224 с.
     
122. Strategic Customer Service. – М.: , 2011. – 240 с.
     
123. Branded Customer Service. – М.: , 2011. – 264 с.
     
124. DASU. THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER'S BUSINESS. – М.: , 2013. –  с.
     
125. Chieh-Lu Li. Cross-cultural Customer Service in Recreation Management. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
126. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
127. Ayesha Sarfaraz and Asir Ajmal. Customer Service in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
128. JOHNNY BYOHANGIIRWE. RATIONALISING GOVERNMENT STRUCTURES FOR IMPROVED DELIVERY OF SERVICES. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.
     
129. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
130. Marinet Janse van Vuren. SLT SERVICE DELIVERY FOR CHILDREN WITH CEREBRAL PALSY IN IRELAND. – М.: LAP Lambert Academic Publishing, 2010. – 256 с.
     
131. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
132. Nebert Matelong and Bernnard Nassiuma. Determinants of Service Quality for Customers: An Overview of Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
133. Henry Kyambalesa. Customer Service in the 21st Century. – М.: LAP Lambert Academic Publishing, 2012. – 280 с.
     
134. Ali Turhani. Challenges and the future of the Public-Privat Partnership in Albania. – М.: LAP Lambert Academic Publishing, 2010. – 184 с.
     
135. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
136. Farah Ali Otaki. Marching Towards Service Excellence. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
     
137. Nirmala Rita Nair. Shaping The Future. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
138. M. Thukaram. A Study of Customer Services in Regional Rural Banks. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
     
139. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     
140. Прогнозные коммерческие расчеты и анализ рисков на Fuzzy For Excel. – М.: , . –  с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
3. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
4. Технологии организации решения финансово-экономических задач в табличном процессоре EXCEL. Л. Еремин, "Финансовая газета. Региональный выпуск", № 19, 20, май 2006.
5. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
6. Excel на службе у бухгалтера. А. Попов, "Расчет", № 6, июнь 2005.
7. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
8. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
9. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
10. Мы можем управлять собственными мыслями. интервью с С. Харитоновым, врачом-психотерапевтом, психиатором, кандидатом медицинских наук, старшим научным сотрудником Московского НИИ психиатрии Росздрава РФ, членом-корреспондентом Международной академии наук. МАНЭБ, членом Британского общества когнитивных и поведенческих психотерапевтов. Membership British Association for Behavioural & Cognitive Psychoterapies / BABCP. Ф. Кульпин, "Управление персоналом", N 8, апрель 2011 г.
11. Выбор наиболее подходящего кандидата с помощью средств MS Excel. М.  Гусарова, И. Решетникова, "Кадровик. Рекрутинг для кадровика", N 12, декабрь 2010 г.
12. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
13. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
14. Зачетная реструктуризация долга: институт DEBT-FOR-EQUITY SWAP в России". интервью с М. Григорьевым, старшим юристом корпоративной практики юридической фирмы "Вегас-Лекс". О. Бодрягина, "эж-ЮРИСТ", № 3, январь 2010.
15. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.
16. Управление проектами при подборе персонала. PM for HR. Е. Кривов, "Кадровик. Рекрутинг для кадровика", № 9, сентябрь 2008.