Результаты поиска

Лучшие результаты

1. Shahbaz Taufiq Khan. Technological Orientation. – М.: LAP Lambert Academic Publishing, 2014. – 76 с.
   
2. Ayesha Sarfaraz and Asir Ajmal. Customer Service in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
   
3. Saadia Khaleel. Factors influencing the adoption of Internet Banking in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
   
4. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
   
5. Tehreem Khan. Impact of Automated Financial Reporting System on Bank's Profitability. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
   
6. Muhammad Mehtab Azeem. Impacts of Foreign Banks on Domestic Banks Businesses. – М.: LAP Lambert Academic Publishing, 2014. – 252 с.
   
7. Zohra Saleem and Kashif Rashid. Customer Satisfaction in Mobile Banking Industry of Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
   
8. Noor ul Ain Ilyas. Banking Behavior of Islamic Bank Customers. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
   
9. Shahzad Khan. Feasibility of Subliminal Advertising in Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 68 с.
   
10. Muhammad Naeem Akhtar. Customer Awareness and Service Quality. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
    
11. Juwayriah Nadeem and Kashir Asghar. Disneyization Of Restaurants. – М.: LAP Lambert Academic Publishing, 2014. – 120 с.
    
12. Adela Macrinici and Mian M. Bilal. Consumers’ Behavior Towards Telemarketing:. – М.: LAP Lambert Academic Publishing, 2012. – 204 с.
    
13. Masood Ahmed. Customer Loyalty In Mobile Telecom Sector Of Pakistan. – М.: LAP Lambert Academic Publishing, 2010. – 128 с.
    
14. Syed Muhammad Irfan. Patient Perception about Service Quality in Public & Private Hospitals. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
    
15. Faiza Sajjad and Shehla Amjad. TQM Practices and Organizational development. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
16. Shamaila Gull and Rauf Alam. Effects of CSR on Customer Retention in Different Sectors of Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
    
17. Muhammad Fayaz,Muhammad Zafar Iqbal and Basit Basharat Tayyab. National Bank Of Pakistan: An Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 60 с.
    
18. Muhammad Aashir. Customer Satisfaction in Islamic Banking System in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
19. Faizan Mohsan. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    

Дополнительные результаты

1. Masooda Bano. Breakdown in Pakistan: How Aid Is Eroding Institutions for Collective Action. – М.: , 2012. – 240 с.
   
2. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с.
   
3. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
4. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
5. Haider Mahmood, A. R. Chaudhary. Economic Spillovers of FDI in Pakistan: An Empirical Analysis. – М.: , 2012. – 232 с.
   
6. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
   
7. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с.
   
8. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с.
   
9. Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с.
   
10. Ron Zemke, Kristin Anderson. Coaching Knock Your Socks Off Service. – М.: , 0. – 0 с.
    
11. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
    
12. Robert Mitchell Stern, Ga.) World Services Congress 1999 Atlanta. Services in the International Economy (Studies in International Economics). – М.: , 0. – 0 с.
    
13. Yannis V. Avgerinos. Regulating and Supervising Investment Services in the European Union. – М.: , 0. – 0 с.
    
14. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
15. Tapio Reponen. Information Technology Enabled Customer Service. – М.: , 0. – 0 с.
    
16. Vicki Lenz. The Saturn Difference: Creating Customer Loyalty In Your Company. – М.: , 0. – 0 с.
    
17. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с.
    
18. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Customer Service Training Games. – М.: McGraw-Hill Companies, 1999. – 224 с.
    
19. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
    
20. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с.
    
21. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с.
    
22. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с.
    
23. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
24. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
25. Career Solutions Training Group. Quick Skills: Customer Service: Learner Guide. – М.: , 0. – 0 с.
    
26. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с.
    
27. Michael Young. Mastering Customer Service. – М.: , 0. – 0 с.
    
28. Wendy Leebov. Customer Service for Professionals in Health Care. – М.: , 0. – 0 с.
    
29. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
    
30. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
31. Richard F. Gerson. Beyond Customer Service (Fifty-Minute Series Book). – М.: , 0. – 0 с.
    
32. Timothy P. Bonomo. Customer Service: Aiming for Excellence. – М.: , 0. – 0 с.
    
33. Robert Taggart. Providing Personalized Customer Service (Crisp Retailing Smarts Series). – М.: , 0. – 0 с.
    
34. Thomas C. Egelhoff, Tom Egelhoff. How To Market, Advertise And Promote Your Business Or Service In A Small Town. – М.: , 0. – 0 с.
    
35. Chuck Laughlin, Karen Sage, Marc Bockmon. Samurai Selling: The Ancient Art of Service in Sales. – М.: , 0. – 0 с.
    
36. Andrew E. Schwartz. Customer Service PowerPoint Content. – М.: , 0. – 0 с.
    
37. William C. Johnson. Superior Customer Value in the New Economy: Concepts and Cases, Second Edition. – М.: , 2004. – 0 с.
    
38. Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes). – М.: , 2005. – 0 с.
    
39. Anjali Kumar. Access to Financial Services in Brazil (Directions in Development). – М.: World Bank Publications, 2004. – 620 с.
    
40. Sustaining Biodiversity and Ecosystem Services in Soils and Sediments (SCOPE Series, Vol. 64). – М.: , 2004. – 0 с.
    
41. Larry Swaton. Customer Service for Profitability. – М.: , 2003. – 0 с.
    
42. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
    
43. Jillian Mercer. May I Help You?: Great Customer Service for Small Business. – М.: , 2004. – 0 с.
    
44. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
45. David L. Goetsch. Effective Customer Service: Ten Steps for Technical Professions (NetEffect). – М.: , 2003. – 0 с.
    
46. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
    
47. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
48. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с.
    
49. Pattie Odgers. The World of Customer Service. – М.: , 2003. – 0 с.
    
50. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с.
    
51. Richard Tyler. Real World Customer Services Strategies That Work (Power Learning). – М.: , 2004. – 238 с.
    
52. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с.
    
53. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
    
54. Dr. Rick Brinkman, Dr. Rick Kirschner. Love Thy Customer: Creating Delight, Preventing Dissatisfaction, and Pleasing Your Hardest-to-Please Customer. – М.: , 2005. – 272 с.
    
55. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с.
    
56. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с.
    
57. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
58. Tom C. Egelhoff. How to Market, Advertise and Promote Your Business or Service in Your Own Backyard. – М.: , 2008. – 272 с.
    
59. Richard S. Gallagher. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. – М.: , 2008. – 128 с.
    
60. Carl Henry. The People Approach To Customer Service. – М.: , 2008. – 156 с.
    
61. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
62. Ibp Usa. Doing Business and Investing in Pakistan Guide (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
63. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.
    
64. Jennie Deneka. Creating an Informed Customer Service Model: Using Action Research. – М.: , 2008. – 104 с.
    
65. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с.
    
66. Tahir Wasti. The Application of Islamic Criminal Law in Pakistan: Sharia in Practice (Brill's Arab and Islamic Laws Series). – М.: , 2009. – 408 с.
    
67. Lucia Quaglia. Governing Financial Services in the European Union: Banking, Securities and Post-Trading (Routledge/UACES Contemporary European Studies). – М.: , 2010. – 210 с.
    
68. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: , 2010. – 100 с.
    
69. Handbook of Research on E-services in the Public Sector: E-government Strategies and Advancements. – М.: , 2010. – 0 с.
    
70. Masahide Kondo, Barbara McPake. AN ECONOMIC ANALYSIS OF DIRECT PAYMENT FOR HEALTH SERVICES: IN URBAN ZAMBIA: IMPLICATIONS FOR EQUITY. – М.: , 2010. – 432 с.
    
71. Karen Beamish. CIM Revision Cards: Customer Communications in Marketing 05/06. – М.: , 2010. – 0 с.
    
72. Gill Wood. CIM Coursebook 01/02 Customer Communications in Marketing. – М.: , 2010. – 216 с.
    
73. Stephen Coscia. Customer Service Over the Phone. – М.: , 2010. – 143 с.
    
74. Maxine Kamin. Customer Service Training. – М.: , 2010. – 224 с.
    
75. Leonardo Inghilleri, Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. – М.: AMACOM/American Management Association, 2010. – 170 с.
    
76. Lin Cai. Multimedia Services in Wireless Internet. – М.: , 2009. – 290 с.
    
77. Stanley A. Brown. Breakthrough Customer Service. – М.: , 1998. – 452 с.
    
78. Cailein Gillespie. Customer Service Skills CD-Rom. – М.: , 2010. – 32 с.
    
79. Merilynn Van Der Wagen. Customer Service Intelligence. – М.: , 2010. – 208 с.
    
80. Kim Topley. Java Web Service in a Nutshell. – М.: , 2003. – 662 с.
    
81. Oskar Verkaaik. Migrants and Militants – Fun and Urban Violence in Pakistan. – М.: , 2004. – 232 с.
    
82. TC Barrow. Trade & Empire – The British Customs Service in Colonial America 1660–1775. – М.: , 1974. – 348 с.
    
83. A Curle. Planning for Education in Pakistan – A Personal Case Study. – М.: , 1974. – 230 с.
    
84. Karen Leland. Customer Service For Dummies®. – М.: , 1995. – 384 с.
    
85. S Lewis. Lewis: ?economic? Policy & Industrial Growth In Pakistan. – М.: , 1969. – 0 с.
    
86. Gary S. Goodman PhD. Monitoring, Measuring, and Managing Customer Service. – М.: , 2000. – 192 с.
    
87. Karen Leland. Customer Service For Dummies®. – М.: , 2006. – 408 с.
    
88. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 208 с.
    
89. Lorraine L. Ukens. 101 Ways to Improve Customer Service. – М.: , 2007. – 400 с.
    
90. Kielmann. Child and Maternal Health Service in Rural India. – М.: , 1984. – 0 с.
    
91. Taylor. C/M Health Service in India, Vol. 2. – М.: , 1984. – 0 с.
    
92. Keith Bailey. Online Customer Service For Dummies®. – М.: , 2001. – 274 с.
    
93. Jean–louis Flandrin. Arranging the Meal – A History of Table Service in France. – М.: , 2007. – 240 с.
    
94. S SCHWARZ. Schwarz ?library Services? In Transition (paper Only). – М.: , 1979. – 0 с.
    
95. Linda M. Lash. The Complete Guide to Customer Service. – М.: , 1988. – 240 с.
    
96. Janelle Barlow. Branded Customer Service: The New Competitive Edge. – М.: , 2011. – 368 с.
    
97. Akhil Sahai, Sven Graupner. Web Services in the Enterprise: Concepts, Standards, Solutions, and Management (Network and Systems Management). – М.: , 2011. – 312 с.
    
98. The Big Book Of Customer Service Training Games. – М.: , 1998. – 209 с.
    
99. Customer Service Skills For Success. – М.: , 2011. – 0 с.
    
100. Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с.
     
101. Robert Bacal. Perfect Phrases for Customer Service. – М.: McGraw-Hill, 2011. – 242 с.
     
102. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с.
     
103. Please Every Customer: Delivering Stellar Customer Service Across Cultures. – М.: , 2011. – 304 с.
     
104. The Big Book Of Customer Service Training Games. – М.: , 2011. – 209 с.
     
105. Customer Service Training 101. – М.: , 2011. – 224 с.
     
106. Strategic Customer Service. – М.: , 2011. – 240 с.
     
107. Branded Customer Service. – М.: , 2011. – 264 с.
     
108. DASU. THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER'S BUSINESS. – М.: , 2013. –  с.
     
109. Hadeed Sher. Rural Electrification using Solar Photovoltaic System in Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
     
110. Chieh-Lu Li. Cross-cultural Customer Service in Recreation Management. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
111. Malik Zia ud Din. Microfinance services for Rural Agriculture in Pakistan and Bangladesh. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
     
112. Muhammad Aftab and Ijaz Ashraf. Effectiveness of Public Sector Extension in Pakistan. – М.: Scholars' Press, 2013. – 200 с.
     
113. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
114. Ayesha Sarfaraz and Asir Ajmal. Customer Service in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
115. Shahid Iqbal and Riaz Ahmad. Mental Health of Religious Minority Adolescents in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 224 с.
     
116. Saadia Khaleel. Factors influencing the adoption of Internet Banking in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
117. Ayesha Javeed. Community Pharmacy Practice in Pakistan : from Past to Present. – М.: LAP Lambert Academic Publishing, 2012. – 156 с.
     
118. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
119. Khalid Saeed. Analysis of Budgetary Dynamics for Software Projects in Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 60 с.
     
120. Peter N. Osuji and Japhet Eke Lawrence. The impact of customer service management on IT function. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
121. Khalid Saeed. Security Concern an Obstacle for the Growth of E-Commerce in Pakistan. – М.: LAP Lambert Academic Publishing, 2014. – 52 с.
     
122. Mehvish Zahoor,Samia Tasleem and Muhammad Anwar. Statistical Suit Of Prevalence Of Colorectal Cancer In Pakistan. – М.: LAP Lambert Academic Publishing, 2013. – 56 с.
     
123. Sadaf Zameer. THE EXCHANGE RATE VOLITILITY IN PAKISTAN. – М.: LAP Lambert Academic Publishing, 2011. – 72 с.
     
124. Daniel Auka. Customer Loyalty In Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 180 с.
     
125. Mohammad Emam. Determinants of Customer Satisfaction in Retail Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
     
126. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
127. Masood Ahmed. Customer Loyalty In Mobile Telecom Sector Of Pakistan. – М.: LAP Lambert Academic Publishing, 2010. – 128 с.
     
128. Henry Kyambalesa. Customer Service in the 21st Century. – М.: LAP Lambert Academic Publishing, 2012. – 280 с.
     
129. Balaji SG. Banking Service Quality & Customer Satisfaction - A Comparative Study. – М.: LAP Lambert Academic Publishing, 2011. – 324 с.
     
130. Suresh Reddy Jakka. Customer Satisfaction In Organized Retailing. – М.: LAP Lambert Academic Publishing, 2013. – 396 с.
     
131. Mohammedhussen Mama. Customers' Satisfaction in Land Delivery Services. – М.: LAP Lambert Academic Publishing, 2012. – 156 с.
     
132. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
133. Juan-Carlos Ferrer. Pricing Bundles of Products and Services in the High-Tech Industry. – М.: LAP Lambert Academic Publishing, 2011. – 180 с.
     
134. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
     
135. Thilagavathi Krishnan,Shankar Chelliah and Jayaraman Munusamy. COMPETITIVE ADVANTAGE AND CUSTOMER SATISFACTION IN HEALTH INDUSTRY. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
136. Murali Krishna Velaveti,Himachalam Dasaraju and Sudarsan kasa. Emerging Financial Services in Indian Banking Sector. – М.: LAP Lambert Academic Publishing, 2011. – 316 с.
     
137. Chittaranjan Hota. Quality of Service in IPVPNs. – М.: LAP Lambert Academic Publishing, 2011. – 204 с.
     
138. M. Thukaram. A Study of Customer Services in Regional Rural Banks. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
     
139. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     
140. Muhammad Aashir. Customer Satisfaction in Islamic Banking System in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
5. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
6. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
7. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
8. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
9. Trade-in как способ обмена автомобиля. С.Н. Гордеева, "Торговля: бухгалтерский учет и налогообложение", N 2, февраль 2011 г.
10. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
11. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
12. Проблемы применения универсальной юрисдикции in absentia. Г.А. Королев, "Журнал российского права", № 10, октябрь 2009.
13. Тонкости trade-in. С.А.Королев, "НДС. Проблемы и решения", № 8, август 2009.
14. In-store banking - новая модель банковского бизнеса. А. Пятков, "Банковское обозрение", № 11, ноябрь 2008.
15. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.