Результаты поиска

Лучшие результаты

1. Robert Taggart. Providing Personalized Customer Service (Crisp Retailing Smarts Series). – М.: , 0. – 0 с.
   

Дополнительные результаты

1. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с.
   
2. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
3. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
4. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
   
5. Ken Smith. Pay Attention! I'm Your Customer ... and the Reason You're in Business. – М.: , 0. – 0 с.
   
6. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с.
   
7. Donna Deeprose. Smart Things to Know About Culture (Smart Things to Know About (Stay Smart!) Series). – М.: , 0. – 0 с.
   
8. Meeting Customer Needs (Chartered Management Institute Series). – М.: , 0. – 0 с.
   
9. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с.
   
10. Jim Dion, Ted Topping. Start and Run a Profitable Retail Business (Start & Run a). – М.: Self-Counsel Press, 2000. – 200 с.
    
11. Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с.
    
12. William B. Martin. Providing Quality Service: What Every Hospitality Service Provider Needs to Know. – М.: , 0. – 0 с.
    
13. Build a Continuing Relationship (Retailing Smarts Series). – М.: , 0. – 0 с.
    
14. Crisp Learning Sys. Quality Customer Service (Self Study II). – М.: , 0. – 0 с.
    
15. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
    
16. H. Kenner Kay. Selling Tourism. – М.: , 0. – 0 с.
    
17. Anne McKinney. Real-Resumes for Retailing, Modeling, Fashion and Beauty Industry Jobs: Including Real Resumes Used to Change Careers and Transfer Skills to Other Industries (Real-Resumes Series). – М.: , 0. – 0 с.
    
18. Anne McKinney. Resumes And Cover Letters For Managers: Job-winning resumes and letters for management positions (Anne McKinney Career Series). – М.: , 0. – 0 с.
    
19. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
20. Tapio Reponen. Information Technology Enabled Customer Service. – М.: , 0. – 0 с.
    
21. Douglas R. Brown. The Food Service Professional Guide To Series: All Fifteen Books In The Series. – М.: , 0. – 0 с.
    
22. Gary Heil, Tom Parker, Deborah C. Stephens. One Size Fits One : Building Relationships One Customer and One Employee at a Time. – М.: , 0. – 0 с.
    
23. Robert Hiebeler, Thomas Kelly, Charles Ketteman, Thomas B. Kelly, Arthur Andersen & Co. Best Practices: Building Your Business With Customer-Focused Solutions. – М.: , 0. – 0 с.
    
24. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с.
    
25. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Customer Service Training Games. – М.: McGraw-Hill Companies, 1999. – 224 с.
    
26. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
    
27. John W. Newstrom, Edward E. Scannell, Carolyn Nilson. The Complete Games Trainers Play, Volume II. – М.: , 0. – 0 с.
    
28. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с.
    
29. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с.
    
30. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с.
    
31. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
32. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
33. Career Solutions Training Group. Quick Skills: Customer Service: Learner Guide. – М.: , 0. – 0 с.
    
34. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с.
    
35. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с.
    
36. Michael Young. Mastering Customer Service. – М.: , 0. – 0 с.
    
37. Doug Malouf. How to KISS and Keep Your Customers. – М.: , 0. – 0 с.
    
38. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
    
39. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
40. Richard F. Gerson. Beyond Customer Service (Fifty-Minute Series Book). – М.: , 0. – 0 с.
    
41. Explaining Features & Benefits (Retailing Smarts Series). – М.: , 0. – 0 с.
    
42. Geri McArdle. Building the Sale (Retailing Smarts Series). – М.: , 0. – 0 с.
    
43. Closing the Sale (Retailing Smarts Series). – М.: , 0. – 0 с.
    
44. Geri McArdle. Completing the Sales Transaction (Retailing Smarts Series). – М.: , 0. – 0 с.
    
45. Timothy P. Bonomo. Customer Service: Aiming for Excellence. – М.: , 0. – 0 с.
    
46. Robert Taggart. Providing Personalized Customer Service (Crisp Retailing Smarts Series). – М.: , 0. – 0 с.
    
47. Andrew E. Schwartz. Customer Service PowerPoint Content. – М.: , 0. – 0 с.
    
48. William C. Johnson. Superior Customer Value in the New Economy: Concepts and Cases, Second Edition. – М.: , 2004. – 0 с.
    
49. Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes). – М.: , 2005. – 0 с.
    
50. Larry Swaton. Customer Service for Profitability. – М.: , 2003. – 0 с.
    
51. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
    
52. Jillian Mercer. May I Help You?: Great Customer Service for Small Business. – М.: , 2004. – 0 с.
    
53. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
54. David L. Goetsch. Effective Customer Service: Ten Steps for Technical Professions (NetEffect). – М.: , 2003. – 0 с.
    
55. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
    
56. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
57. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с.
    
58. Pattie Odgers. The World of Customer Service. – М.: , 2003. – 0 с.
    
59. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с.
    
60. James Leibert. Smart Things to Know About Business (Smart Things to Know About (Stay Smart!) Series). – М.: , 2003. – 0 с.
    
61. Milan Kratochvil. Growing Modular : Mass Customization of Complex Products, Services and Software. – М.: , 2005. – 0 с.
    
62. T. Scott Gross. When Customers Talk... Turn What They Tell You into Sales. – М.: , 2004. – 0 с.
    
63. T. Scott Gross. Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life. – М.: Kaplan Publishing, 2004. – 224 с.
    
64. Mitch Schneider. Automotive Service Management: Operations Management (Automotive Service Management). – М.: , 2003. – 0 с.
    
65. Richard Tyler. Real World Customer Services Strategies That Work (Power Learning). – М.: , 2004. – 238 с.
    
66. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с.
    
67. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series). – М.: , 2007. – 256 с.
    
68. Ron Willingham. Integrity Service: Treat Your Customers Right-Watch Your Business Grow. – М.: , 2005. – 288 с.
    
69. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
    
70. Darby Checketts. Customer Astonishment: 10 Secrets to World-Class Customer Care. – М.: Robert Reed Publishers, 2006. – 166 с.
    
71. Dr. Rick Brinkman, Dr. Rick Kirschner. Love Thy Customer: Creating Delight, Preventing Dissatisfaction, and Pleasing Your Hardest-to-Please Customer. – М.: , 2005. – 272 с.
    
72. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с.
    
73. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с.
    
74. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
75. William H. Kersting. Distribution System Modeling and Analysis, Second Edition (Electric Power Engineering Series). – М.: , 2006. – 440 с.
    
76. H. Kenner Kay. Selling Tourism. – М.: Delmar Cengage Learning, 2003. – 240 с.
    
77. Richard S. Gallagher. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. – М.: , 2008. – 128 с.
    
78. Philip H. Mitchell. Discovery-Based Retail. – М.: , 2008. – 184 с.
    
79. Carl Henry. The People Approach To Customer Service. – М.: , 2008. – 156 с.
    
80. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
81. Kiplinger's personal finance magazine editors. Kiplinger's Practical Guide to Your Money: Keep More of It, Make It Grow, Enjoy It, Protect It, Pass It On (Kiplinger's Personal Finance). – М.: , 2008. – 592 с.
    
82. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.
    
83. Jennie Deneka. Creating an Informed Customer Service Model: Using Action Research. – М.: , 2008. – 104 с.
    
84. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с.
    
85. Andreas W. Neumann. Recommender Systems for Information Providers: Designing Customer Centric Paths to Information (Contributions to Management Science). – М.: , 2009. – 158 с.
    
86. Stephen Coscia. Customer Service Over the Phone. – М.: , 2010. – 143 с.
    
87. Maxine Kamin. Customer Service Training. – М.: , 2010. – 224 с.
    
88. Leonardo Inghilleri, Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. – М.: AMACOM/American Management Association, 2010. – 170 с.
    
89. Stanley A. Brown. Breakthrough Customer Service. – М.: , 1998. – 452 с.
    
90. Cailein Gillespie. Customer Service Skills CD-Rom. – М.: , 2010. – 32 с.
    
91. Merilynn Van Der Wagen. Customer Service Intelligence. – М.: , 2010. – 208 с.
    
92. TC Barrow. Trade & Empire – The British Customs Service in Colonial America 1660–1775. – М.: , 1974. – 348 с.
    
93. Karen Leland. Customer Service For Dummies®. – М.: , 1995. – 384 с.
    
94. Gary S. Goodman PhD. Monitoring, Measuring, and Managing Customer Service. – М.: , 2000. – 192 с.
    
95. Karen Leland. Customer Service For Dummies®. – М.: , 2006. – 408 с.
    
96. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 208 с.
    
97. Lorraine L. Ukens. 101 Ways to Improve Customer Service. – М.: , 2007. – 400 с.
    
98. Keith Bailey. Online Customer Service For Dummies®. – М.: , 2001. – 274 с.
    
99. Linda M. Lash. The Complete Guide to Customer Service. – М.: , 1988. – 240 с.
    
100. Janelle Barlow. Branded Customer Service: The New Competitive Edge. – М.: , 2011. – 368 с.
     
101. The Big Book Of Customer Service Training Games. – М.: , 1998. – 209 с.
     
102. Customer Service Skills For Success. – М.: , 2011. – 0 с.
     
103. Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с.
     
104. The Customer Rules: The 14 Indispensible, Irrefutable, And Indisputable Qualities Of The Greatest Service Companies In The World. – М.: , 2011. – 352 с.
     
105. Robert Bacal. Perfect Phrases for Customer Service. – М.: McGraw-Hill, 2011. – 242 с.
     
106. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с.
     
107. Please Every Customer: Delivering Stellar Customer Service Across Cultures. – М.: , 2011. – 304 с.
     
108. The Big Book Of Customer Service Training Games. – М.: , 2011. – 209 с.
     
109. Customer Service Training 101. – М.: , 2011. – 224 с.
     
110. 101 Activities For Delivering Knock Your Socks Off Service. – М.: , 2011. – 256 с.
     
111. Strategic Customer Service. – М.: , 2011. – 240 с.
     
112. Branded Customer Service. – М.: , 2011. – 264 с.
     
113. DASU. THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER'S BUSINESS. – М.: , 2013. –  с.
     
114. Chieh-Lu Li. Cross-cultural Customer Service in Recreation Management. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
115. Steve Walls. Examining Male Service Work. – М.: LAP Lambert Academic Publishing, 2012. – 336 с.
     
116. Eucabeth Adoyo Kwasu. Factors affecting Customers in the Retail Industry. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
117. R. Rajathy. Power System Operation And Management In Restructured Market. – М.: Scholars' Press, 2013. – 184 с.
     
118. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
119. Ayesha Sarfaraz and Asir Ajmal. Customer Service in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
120. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
121. Roula Karam. Multi-Providers Location-Based Services for Mobile-Tourism. – М.: LAP Lambert Academic Publishing, 2012. – 268 с.
     
122. Daniel Auka. Customer Loyalty In Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 180 с.
     
123. Muhammed Zakir Hossain and Rahat Nawajesh. Relationship Perspectives on Customer Support Service. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
124. Mohammad Emam. Determinants of Customer Satisfaction in Retail Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
     
125. Faizan Ali. Measuring the service quality in Retail Stores using RSQS Model. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
126. Swati Pokhriyal. Comparative study of personal loans in major banks. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
     
127. Shilpa Bagdare. Retail Customer Experience - An Indian Context. – М.: Scholars' Press, 2014. – 164 с.
     
128. Kindye Essa Mustofa and Mohammed Kassie Abebe. Effect of After Sales Service on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
129. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
130. ANUBHAV ANAND MISHRA. Customer Satisfaction and Retail Banking. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
     
131. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
132. Dr. Deepak Jain. Winning at Unorganized Retail: An Indian Perspective and Experiences. – М.: LAP Lambert Academic Publishing, 2011. – 652 с.
     
133. Vemula Harileela. Service Quality Perception and Satisfaction in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 348 с.
     
134. Henry Kyambalesa. Customer Service in the 21st Century. – М.: LAP Lambert Academic Publishing, 2012. – 280 с.
     
135. Suresh Reddy Jakka. Customer Satisfaction In Organized Retailing. – М.: LAP Lambert Academic Publishing, 2013. – 396 с.
     
136. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
137. Mohammed Bharmal and Bhoomi Parmar. An Study on Post Service Satisfaction amongst the Toyota Customers. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
138. Md. Rakib Habib. Customer Loyalty Towards Prime Bank Ltd. in Chittagong, Bangladesh. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
     
139. M. Thukaram. A Study of Customer Services in Regional Rural Banks. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
     
140. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Хитрый прием с собственными акциями. интервью с Д. Мильштейном, директором департамента казначейства X5 Retail Group. О. Сизова, "Консультант", № 17, сентябрь 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
5. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
6. Особенности национального - ИТ рекрутмента. интервью с Е. Позняковой, генеральным директором специализированного кадрового агентства CONNECT PERSONAL. "Управление персоналом", № 19, октябрь 2005.
7. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
8. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
9. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
10. Принцип простой: окружать себя очень сильными подчиненными, которые в своем деле лучше меня. интервью с О. Тугаровым, основателем и генеральным директором ООО Media Boutique, О. Беленовым, генеральным директором розничного подразделения Yota Retail. "Управление персоналом", N 2, январь 2011 г.
11. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
12. Преданность делу - на первом месте. интервью с Д. Левицким, управляющим партнером компании Retail Training Group. "Управление персоналом", N 14, июль 2010 г.
13. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
14. Рабочее время + личное время = жизнь. интервью с Е. Акимовой, ведущим специалистом учебно-информационного центра ООО "Коммерческие и легковые автомобили - ГК ГАЗ", бизнес-тренером, консультантом, коучером, к.п.н., В. Вахрушевой, руководителем отдела по работе с персоналом Городского Ипотечного Банка, О. Гартман, директором "Нижегородского брачного агентства", Н. Герасимовой, генеральным директором частного охранного предприятия "Салют-НН", Д. Гоновым, генеральным директором Научно-производственного предприятия "Гранит", Э. Лавровой, генеральным директором маркетингово-рекламной компании SMART.... М. Сипатова, Л.  Валеева, С. Сипатов, Н. Гончаренко, А. Конфисахор, "Управление персоналом", N 10, май 2010 г.
15. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.
16. Персонал от слова "person". Попробуем оценить?. Т. Лобанова, "Консультант", № 7, апрель 2008.