Результаты поиска

Лучшие результаты

1. Richard F. Gerson. Beyond Customer Service (Fifty-Minute Series Book). – М.: , 0. – 0 с.
   

Дополнительные результаты

1. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с.
   
2. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
3. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
4. Nancy Flynn. Networking for Success: The Art of Establishing Personal Contacts (Fifty-Minute Series,). – М.: , 0. – 0 с.
   
5. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
   
6. Rebecca Luhn Wolfe. Office Politics: Positive Results from Fair Practices (Fifty Minute Series). – М.: , 0. – 0 с.
   
7. Elwood N. Chapman, Barb Wingfield. Winning at Human Relations: How to Keep from Sabotaging Yourself (Fifty-Minute Series Book). – М.: , 0. – 0 с.
   
8. Rick Griggs. Personal Wellness: Your Most Profitable Investment (Fifty-Minute Series). – М.: , 0. – 0 с.
   
9. Nancy Struck, Ralph Mapson. Working Smarter from Home: Your Day-Your Way (A Fifty-Minute Series Book). – М.: , 0. – 0 с.
   
10. Beverly A. Potter, Bererly A. Potter. Preventing Job Burnout: Transforming Work Pressures into Productivity (Fifty-Minute Series.). – М.: , 0. – 0 с.
    
11. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с.
    
12. Richard Stiller, Ron Visconti. Rightful Termination: Avoiding Litigation (A Fifty-Minute Series Book). – М.: , 0. – 0 с.
    
13. Robert B. Maddux, Barb Wingfield. Team Building: An Exercise in Leadership (Fifty-Minute Series.). – М.: , 0. – 0 с.
    
14. Lynn Tylczak. Preventing Workplace Theft: They're Stealing from You (Fifty Minute Series). – М.: , 0. – 0 с.
    
15. Terry Paulson. Making Humor Work: Take Your Job Seriously and Yourself Lightly (Fifty-Minute Series). – М.: , 0. – 0 с.
    
16. Nancy J. Friedman. Telephone Skills from A to Z: The Telephone "Doctor" Phone Book (Fifty-Minute Series Book). – М.: , 0. – 0 с.
    
17. Kathleen Begley, Debbie Woodbury, Ann Gosch, Genevieve Del Rosario, Ralph Mapson. Writing That Sells: Persuading Others to Buy Your Ideas (Fifty-Minute Series.). – М.: , 0. – 0 с.
    
18. Meeting Customer Needs (Chartered Management Institute Series). – М.: , 0. – 0 с.
    
19. Brenda Bailey-Hughes. The Administrative Assistant (Fifty-Minute Series Book). – М.: , 0. – 0 с.
    
20. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с.
    
21. Merlene Sherman. Health Strategies for Working Women (The Fifty Minute Series). – М.: , 0. – 0 с.
    
22. Marianne Minor. Achieving Job Satisfaction: A Crisp Assessment Profile (A Fifty-Minute Series Book). – М.: , 0. – 0 с.
    
23. Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с.
    
24. Alpha Books, Editors at Alpha Books, Alpha Editors. Every Manager's Desk Reference. – М.: Alpha, 0. – 1344 с.
    
25. Brenda Kienan. Managing Your E-Commerce Business, Second Edition. – М.: , 0. – 0 с.
    
26. Robert W. Wendover. High Performance Hiring: Selecting the Best (Fifty-Minute Series.). – М.: , 0. – 0 с.
    
27. Robert W. Wendover. Recruiting for High Performance: Attracting the Best (Fifty-Minute Series.). – М.: , 0. – 0 с.
    
28. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
    
29. Karen Mantyla. Consultative Sales Power: Achieving Sales Excellence (Fifty-Minute Series). – М.: , 0. – 0 с.
    
30. Barbara J. Braham. Finding Your Purpose: A Guide to Personal Fulfillment (Fifty-Minute Series.). – М.: , 0. – 0 с.
    
31. Marilyn, Ph.D. Manning, Patricia Haddock. Developing As a Professional: 50 Tips for Getting Ahead (Fifty-Minute Series). – М.: , 0. – 0 с.
    
32. Carrie Straub. Creating Your Skills Portfolio: Show Your Accomplishments (Fifty-Minute Series). – М.: , 0. – 0 с.
    
33. Diane Berk. Preparing for Your Interview (Fifty-Minute Series.). – М.: , 0. – 0 с.
    
34. Robert Maddux. Quality Interviewing (The Fifty-Minute Series). – М.: , 0. – 0 с.
    
35. Marci Mahoney. Strategic Resumes: Writing for Results (Fifty-Minute Series). – М.: , 0. – 0 с.
    
36. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
37. Rebecca L., Csp, Cmc Morgan. Calming Upset Customer: Staying Effective During Unpleasant Situations (Fifty-Minute Series.). – М.: , 0. – 0 с.
    
38. Tapio Reponen. Information Technology Enabled Customer Service. – М.: , 0. – 0 с.
    
39. Gordon F. Shea, Gordon Shea. Making the Most of Being Mentored: How to Grow from a Mentoring Partnership (Fifty-Minute Series.). – М.: , 0. – 0 с.
    
40. Sam R. Lloyd. Developing Positive Assertiveness (Fifty-Minute Series.). – М.: , 0. – 0 с.
    
41. Marianne Minor. Coaching for Development: Skills for Managers and Team Leaders (Fifty-Minute Series). – М.: , 0. – 0 с.
    
42. Norman C. Hill, Kathleen Barcos, Carol Henry. Improving Peer Relationships: Achieving Results Informally (Fifty Minute Series). – М.: , 0. – 0 с.
    
43. Robert B. Maddux. Effective Performance Appraisals (Fifty-Minute Series.). – М.: , 0. – 0 с.
    
44. Paul M. Swamidass. Innovations in Competitive Manufacturing. – М.: , 0. – 0 с.
    
45. Carol Smith. Customer Relations Handbook for Builders: Volumes I & II. – М.: , 0. – 0 с.
    
46. Deborah Jude-York, Susan Wise. Multipoint Feedback: A 360 Degrees Catalyst for Change (Fifty Minute Series). – М.: , 0. – 0 с.
    
47. Robert B. Maddux. Delegating for Results (Fifty Minute Series). – М.: , 0. – 0 с.
    
48. Robert L. Bassford, Charles L. Martin. Employee Suggestion Systems: Boosting Productivity and Profits (Fifty-Minute Series). – М.: , 0. – 0 с.
    
49. Jean Quinn Manzo. Surviving Without a Secretary: A Guide to Personal Productivity (Fifty Minute Series). – М.: , 0. – 0 с.
    
50. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с.
    
51. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Customer Service Training Games. – М.: McGraw-Hill Companies, 1999. – 224 с.
    
52. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
    
53. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с.
    
54. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с.
    
55. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с.
    
56. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
57. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
58. Career Solutions Training Group. Quick Skills: Customer Service: Learner Guide. – М.: , 0. – 0 с.
    
59. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с.
    
60. Michael Young. Mastering Customer Service. – М.: , 0. – 0 с.
    
61. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
    
62. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
63. Richard F. Gerson. Beyond Customer Service (Fifty-Minute Series Book). – М.: , 0. – 0 с.
    
64. Timothy P. Bonomo. Customer Service: Aiming for Excellence. – М.: , 0. – 0 с.
    
65. John J. Paul, Sheryl R. Paul. Achieving Customer Delight in Your Organization: Positioning Your Organization to Stand Out, Field Book. – М.: , 0. – 0 с.
    
66. Virden J. Thornton, Vinden J. Thornton, Virden J. Closing Thornton. Building & Closing the Sale: Proven Methods That Work (Fifty-Minute Series.). – М.: , 0. – 0 с.
    
67. Richard F. Gerson. Winning the Inner Game of Selling: How Sports Psychology Turns Ordinary Salespeople into Extraordinary Salespeople (Fifty Minute Series). – М.: , 0. – 0 с.
    
68. Susan L. Brock. Writing Business Proposals and Reports: Strategies for Success (Fifty-Minute Series). – М.: , 0. – 0 с.
    
69. Andrew E. Schwartz. Customer Service PowerPoint Content. – М.: , 0. – 0 с.
    
70. Sam R. Lloyd. Achieving Life Balance (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
71. Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes). – М.: , 2005. – 0 с.
    
72. Larry Swaton. Customer Service for Profitability. – М.: , 2003. – 0 с.
    
73. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
    
74. Jillian Mercer. May I Help You?: Great Customer Service for Small Business. – М.: , 2004. – 0 с.
    
75. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
76. David L. Goetsch. Effective Customer Service: Ten Steps for Technical Professions (NetEffect). – М.: , 2003. – 0 с.
    
77. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
    
78. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
79. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с.
    
80. Pattie Odgers. The World of Customer Service. – М.: , 2003. – 0 с.
    
81. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с.
    
82. Aspatore Books. Insurance Leadership Strategies: Leading CEOs on Assessing Risk and Ensuring Success (Inside the Minds). – М.: , 2005. – 0 с.
    
83. Robert Steinbach. Crisp: On-the-Job Training: Preparing Employees for Success (Crisp Fifty-Minute Series). – М.: Crisp Learning, 2004. – 96 с.
    
84. Aspatore Books. Inside the Minds: Buying a Franchise--Industry Insiders from AAMCO Transmissions, Auntie Anne?s Inc., & More on Identifying Opportunities and Chartering Successful Businesses. – М.: , 2004. – 0 с.
    
85. Richard Tyler. Real World Customer Services Strategies That Work (Power Learning). – М.: , 2004. – 238 с.
    
86. Rickland Hollar. Enterprise Web Services Security (Internet Series). – М.: , 2005. – 432 с.
    
87. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с.
    
88. Sam R. Lloyd. Crisp: Coaching Skills for Leaders: Helping Others Reach Their Potential (Crisp Fifty-Minute Series). – М.: , 2005. – 129 с.
    
89. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
    
90. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с.
    
91. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с.
    
92. Joe Vitale. There's a Customer Born Every Minute: P.T. Barnum's Amazing 10A "Rings of Power" for Creating Fame, Fortune, and a Business Empire TodayA—Guaranteed!. – М.: , 2006. – 272 с.
    
93. Steven M. Bragg. Outsourcing: A Guide to ... Selecting the Correct Business Unit ... Negotiating the Contract ... Maintaining Control of the Process. – М.: , 2006. – 400 с.
    
94. Rachel Maddux, Robert B. Maddux, Charles P. Lickson. Negotiation Basics: Win-Win Strategies for Everyone (Crisp Fifty-Minute Series). – М.: , 2005. – 103 с.
    
95. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
96. Commonwealth Secretariat. A Profile of the Public Service of Malaysia (Public Service Country Profile Series). – М.: , 2006. – 178 с.
    
97. Marion E. Haynes. Meeting Skills for Leaders: A Practical Guide for More Productive Meetings (Crisp Fifty-Minute Series). – М.: , 2006. – 135 с.
    
98. Richard S. Gallagher. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. – М.: , 2008. – 128 с.
    
99. Carl Henry. The People Approach To Customer Service. – М.: , 2008. – 156 с.
    
100. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
     
101. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.
     
102. Jennie Deneka. Creating an Informed Customer Service Model: Using Action Research. – М.: , 2008. – 104 с.
     
103. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с.
     
104. Stephen Coscia. Customer Service Over the Phone. – М.: , 2010. – 143 с.
     
105. Maxine Kamin. Customer Service Training. – М.: , 2010. – 224 с.
     
106. Leonardo Inghilleri, Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. – М.: AMACOM/American Management Association, 2010. – 170 с.
     
107. Stanley A. Brown. Breakthrough Customer Service. – М.: , 1998. – 452 с.
     
108. Cailein Gillespie. Customer Service Skills CD-Rom. – М.: , 2010. – 32 с.
     
109. Merilynn Van Der Wagen. Customer Service Intelligence. – М.: , 2010. – 208 с.
     
110. TC Barrow. Trade & Empire – The British Customs Service in Colonial America 1660–1775. – М.: , 1974. – 348 с.
     
111. Karen Leland. Customer Service For Dummies®. – М.: , 1995. – 384 с.
     
112. Gary S. Goodman PhD. Monitoring, Measuring, and Managing Customer Service. – М.: , 2000. – 192 с.
     
113. Karen Leland. Customer Service For Dummies®. – М.: , 2006. – 408 с.
     
114. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 208 с.
     
115. Lorraine L. Ukens. 101 Ways to Improve Customer Service. – М.: , 2007. – 400 с.
     
116. Keith Bailey. Online Customer Service For Dummies®. – М.: , 2001. – 274 с.
     
117. Linda M. Lash. The Complete Guide to Customer Service. – М.: , 1988. – 240 с.
     
118. Janelle Barlow. Branded Customer Service: The New Competitive Edge. – М.: , 2011. – 368 с.
     
119. The Big Book Of Customer Service Training Games. – М.: , 1998. – 209 с.
     
120. Customer Service Skills For Success. – М.: , 2011. – 0 с.
     
121. Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с.
     
122. Robert Bacal. Perfect Phrases for Customer Service. – М.: McGraw-Hill, 2011. – 242 с.
     
123. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с.
     
124. Please Every Customer: Delivering Stellar Customer Service Across Cultures. – М.: , 2011. – 304 с.
     
125. The Big Book Of Customer Service Training Games. – М.: , 2011. – 209 с.
     
126. Customer Service Training 101. – М.: , 2011. – 224 с.
     
127. Strategic Customer Service. – М.: , 2011. – 240 с.
     
128. Branded Customer Service. – М.: , 2011. – 264 с.
     
129. DASU. THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER'S BUSINESS. – М.: , 2013. –  с.
     
130. Chieh-Lu Li. Cross-cultural Customer Service in Recreation Management. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
131. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
132. Ayesha Sarfaraz and Asir Ajmal. Customer Service in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
133. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
134. Emmanuel Chinunda. Attraction and Retention Strategies. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
135. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
136. Henry Kyambalesa. Customer Service in the 21st Century. – М.: LAP Lambert Academic Publishing, 2012. – 280 с.
     
137. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
138. Lilian Mtani. Efficiency of ATMs in Tanzania. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
139. M. Thukaram. A Study of Customer Services in Regional Rural Banks. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
     
140. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
3. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
4. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
5. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
6. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
7. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
8. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
9. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
10. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.