Результаты поиска

Лучшие результаты

1. Career Solutions Training Group. Quick Skills: Customer Service: Learner Guide. – М.: , 0. – 0 с.
   

Дополнительные результаты

1. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
2. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с.
   
3. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
4. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
5. Janelle Barlow. A Complaint Is A Gift: Recovering Customer Loyalty When Things Go Wrong. – М.: , 2012. – 480 с.
   
6. Sharon L. Fullen. The Food Service Professionals Guide To: Controlling Restaurant & Food Service Labor costs. – М.: , 0. – 0 с.
   
7. Madelyn Burley-Allen. Listening: The Forgotten Skill : A Self-Teaching Guide (Wiley Self-Teaching Guides). – М.: , 0. – 0 с.
   
8. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
   
9. Gerald A., Ph.D. Vanim, Career Solutions Training Group, Southwestern. Quick Skills: Workplace Politics and Personalities. – М.: , 0. – 0 с.
   
10. Holly Johnson, Southwestern. Quick Skills: Organizing For Success. – М.: , 0. – 0 с.
    
11. Career Solutions Training Group, Doris D. Humphrey, Jane F. Galli, Career Solutions Training Group. Quick Skills: Attitude & Self-Esteem: Learner Guide. – М.: , 0. – 0 с.
    
12. Anthony Johnson. Maximum Effectiveness: Your Guide to Maximum Success in Sales, Marketing, Management, Client Satisfaction, Personal Effectiveness. – М.: , 0. – 0 с.
    
13. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с.
    
14. Career Solutions Training Group, Humphrey. Quick Skills: Managing Change: Learner Guide. – М.: , 0. – 0 с.
    
15. Career Solutions Training Group, Holly Johnson, Career Solutions Training Group. Quick Skills: Reading in the Workplace: Learner Guide. – М.: , 0. – 0 с.
    
16. Franklin Covey. Franklin Covey Style Guide for Business and Technical Communication (+ CD-ROM). – М.: Franklin Covey, 0. – 448 с.
    
17. Career Solutions Training Group, Yvonne S. Gentzler, Career Solutions Training Group. Quick Skills: Speaking and Presenting: Learner Guide. – М.: , 0. – 0 с.
    
18. Susan Rice, Ginger Todd, M.Ed., Ginger Todd Susan Rice. A Guide to Becoming a Travel Professional. – М.: , 0. – 0 с.
    
19. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с.
    
20. Culinary Institute of America. Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners. – М.: , 0. – 0 с.
    
21. Steven M. Bragg. Outsourcing : A Guide to...Selecting the Correct Business Unit...Negotiating the Contract...Maintaining Control of the Process. – М.: , 0. – 0 с.
    
22. Edward E. Scannell, John W. Newstrom. Even More Games Trainers Play. – М.: , 0. – 0 с.
    
23. Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с.
    
24. Ron Zemke, Kristin Anderson. Coaching Knock Your Socks Off Service. – М.: , 0. – 0 с.
    
25. Eric Manuel. Salon & Spa Skill Certification Manual and CD Tools. – М.: , 0. – 0 с.
    
26. William B. Martin. Providing Quality Service: What Every Hospitality Service Provider Needs to Know. – М.: , 0. – 0 с.
    
27. Hugo Barreca, Julia K. O'Neill. The Entrepreneur's Internet Handbook: Your Legal and Practical Guide to Starting a Business Website. – М.: , 0. – 0 с.
    
28. Stanley A. Brown. Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability. – М.: , 0. – 0 с.
    
29. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
    
30. Career Solutions Training Group. Quick Skills: Teamwork: Learner Guide. – М.: , 0. – 0 с.
    
31. Beverly Rokes, Southwestern. Quick Skills: What Your Employer Expects. – М.: , 0. – 0 с.
    
32. Robert R. Mander, Bob Mander. Sales: Building Lifetime Skills for Success. – М.: , 0. – 0 с.
    
33. Philip P. Purpura. The Security Handbook. – М.: , 0. – 0 с.
    
34. Douglas R. Brown. The Food Service Professionals Guide To: Controlling Restaurant & Food Service Food Costs. – М.: , 0. – 0 с.
    
35. Jennifer Hudson Taylor, Douglas R. Brown, Jennifer Taylor. The Food Service Professionals Guide To: Building Restaurant Profits: How To Ensure Maximum Results. – М.: , 0. – 0 с.
    
36. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
37. Kogan Page. Build That Change!: Tools and Techniques for Facilitating Change (How to Be Better). – М.: , 0. – 0 с.
    
38. Tapio Reponen. Information Technology Enabled Customer Service. – М.: , 0. – 0 с.
    
39. T. J. Larkin, Sandar Larkin. Communicating Change: Winning Employee Support for New Business Goals. – М.: , 0. – 0 с.
    
40. Nancy Campbell. Writing Effective Policies and Procedures: A Step-By-Step Resource for Clear Communication. – М.: , 0. – 0 с.
    
41. Douglas R. Brown. The Food Service Professional Guide To Series: All Fifteen Books In The Series. – М.: , 0. – 0 с.
    
42. Carol Smith. Customer Relations Handbook for Builders: Volumes I & II. – М.: , 0. – 0 с.
    
43. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с.
    
44. Hedy Abromovitz, Les Abromovitz. Insuring QualityHow to Improve Quality, Compliance, Customer Service, and Ethics in the Insurance Industry. – М.: , 0. – 0 с.
    
45. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Customer Service Training Games. – М.: McGraw-Hill Companies, 1999. – 224 с.
    
46. Lora Arduser. The Food Service Professionals Guide To: Waiter & Waitress Training: How To Develop Your Wait Staff For Maximum Service & Profit. – М.: , 0. – 0 с.
    
47. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
    
48. Jeannie Davis, Pat Landaker. Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service. – М.: , 0. – 0 с.
    
49. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с.
    
50. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с.
    
51. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с.
    
52. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
53. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones. – М.: , 0. – 0 с.
    
54. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
55. Dick Lee. The Customer Relationship Management Survival Guide. – М.: , 0. – 0 с.
    
56. Holly Stiel. Neon Signs of Service. – М.: , 0. – 0 с.
    
57. Career Solutions Training Group. Quick Skills: Customer Service: Learner Guide. – М.: , 0. – 0 с.
    
58. Ec-Council. Customer Relationship Management. – М.: , 0. – 0 с.
    
59. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с.
    
60. Dr. Daniel R. Price. Your Customer $ystem. – М.: , 0. – 0 с.
    
61. Michael Young. Mastering Customer Service. – М.: , 0. – 0 с.
    
62. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
    
63. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
64. Richard F. Gerson. Beyond Customer Service (Fifty-Minute Series Book). – М.: , 0. – 0 с.
    
65. Timothy P. Bonomo. Customer Service: Aiming for Excellence. – М.: , 0. – 0 с.
    
66. B. J. Granberg. The Food Service Professionals Guide To: Increasing Restaurant Sales: Boost Your Profits By Selling More Appetizers, Desserts, & Side Items. – М.: , 0. – 0 с.
    
67. Chuck Laughlin, Karen Sage, Marc Bockmon. Samurai Selling: The Ancient Art of Service in Sales. – М.: , 0. – 0 с.
    
68. Andrew E. Schwartz. Customer Service PowerPoint Content. – М.: , 0. – 0 с.
    
69. Robert Fragasso. Starting Your Own Practice : The Independence Guide for Professional Service Providers. – М.: , 2005. – 0 с.
    
70. Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes). – М.: , 2005. – 0 с.
    
71. Larry Swaton. Customer Service for Profitability. – М.: , 2003. – 0 с.
    
72. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
    
73. Jillian Mercer. May I Help You?: Great Customer Service for Small Business. – М.: , 2004. – 0 с.
    
74. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
75. David L. Goetsch. Effective Customer Service: Ten Steps for Technical Professions (NetEffect). – М.: , 2003. – 0 с.
    
76. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
    
77. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
78. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с.
    
79. Pattie Odgers. The World of Customer Service. – М.: , 2003. – 0 с.
    
80. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с.
    
81. Edward Hubbard. The Manager's Pocket Guide to Diversity Management. – М.: , 2003. – 0 с.
    
82. Benjamin Schneider. Service Quality : Research Perspectives (Foundations for Organizational Science). – М.: , 2003. – 0 с.
    
83. Richard Tyler. Real World Customer Services Strategies That Work (Power Learning). – М.: , 2004. – 238 с.
    
84. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с.
    
85. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
    
86. Delia Passi. Winning the Toughest Customer: The Essential Guide to Selling to Women. – М.: , 2006. – 176 с.
    
87. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с.
    
88. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с.
    
89. Thomas Cheesebro, Linda O'Connor, Francisco Rios. Oral Workplace Communication: Job Talk (2nd Edition). – М.: , 2005. – 256 с.
    
90. Ray Pelletier. It's All About Service: How to Lead Your People to Care for Your Customers. – М.: , 2005. – 256 с.
    
91. Jacquelyn Lynn, Charlene Davis. Start Your Own Senior Services Business (Start Your Own A…). – М.: , 2006. – 224 с.
    
92. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
93. Thomas Cheesebro, Linda O'Connor, Francisco Rios. Communication Skills: Preparing for Career Success (3rd Edition). – М.: , 2006. – 264 с.
    
94. Richard S. Gallagher. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. – М.: , 2008. – 128 с.
    
95. Carl Henry. The People Approach To Customer Service. – М.: , 2008. – 156 с.
    
96. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
97. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.
    
98. Jennie Deneka. Creating an Informed Customer Service Model: Using Action Research. – М.: , 2008. – 104 с.
    
99. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с.
    
100. Ingrid Bens. Facilitation Skills Inventory Administrator's Guide. – М.: , 2009. – 88 с.
     
101. Stephen Coscia. Customer Service Over the Phone. – М.: , 2010. – 143 с.
     
102. Maxine Kamin. Customer Service Training. – М.: , 2010. – 224 с.
     
103. Leonardo Inghilleri, Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. – М.: AMACOM/American Management Association, 2010. – 170 с.
     
104. Robert A. Carman, Hal M. Saunders. Mathematics for the Trades: A Guided Approach. – М.: , 2010. – 830 с.
     
105. Marsha Collier. The Ultimate Online Customer Service Guide. – М.: , 2011. – 256 с.
     
106. Stanley A. Brown. Breakthrough Customer Service. – М.: , 1998. – 452 с.
     
107. Cailein Gillespie. Customer Service Skills CD-Rom. – М.: , 2010. – 32 с.
     
108. Merilynn Van Der Wagen. Customer Service Intelligence. – М.: , 2010. – 208 с.
     
109. TC Barrow. Trade & Empire – The British Customs Service in Colonial America 1660–1775. – М.: , 1974. – 348 с.
     
110. Karen Leland. Customer Service For Dummies®. – М.: , 1995. – 384 с.
     
111. Gary S. Goodman PhD. Monitoring, Measuring, and Managing Customer Service. – М.: , 2000. – 192 с.
     
112. Karen Leland. Customer Service For Dummies®. – М.: , 2006. – 408 с.
     
113. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 208 с.
     
114. Lorraine L. Ukens. 101 Ways to Improve Customer Service. – М.: , 2007. – 400 с.
     
115. Keith Bailey. Online Customer Service For Dummies®. – М.: , 2001. – 274 с.
     
116. Linda M. Lash. The Complete Guide to Customer Service. – М.: , 1988. – 240 с.
     
117. Janelle Barlow. Branded Customer Service: The New Competitive Edge. – М.: , 2011. – 368 с.
     
118. The Big Book Of Customer Service Training Games. – М.: , 1998. – 209 с.
     
119. Customer Service Skills For Success. – М.: , 2011. – 0 с.
     
120. Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с.
     
121. Mcts Windows Server 2008 Active Directory Services Study Guide (Exam 70-640) (Set). – М.: , 2011. – 0 с.
     
122. Robert Bacal. Perfect Phrases for Customer Service. – М.: McGraw-Hill, 2011. – 242 с.
     
123. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с.
     
124. Please Every Customer: Delivering Stellar Customer Service Across Cultures. – М.: , 2011. – 304 с.
     
125. The Big Book Of Customer Service Training Games. – М.: , 2011. – 209 с.
     
126. Customer Service Training 101. – М.: , 2011. – 224 с.
     
127. Strategic Customer Service. – М.: , 2011. – 240 с.
     
128. Branded Customer Service. – М.: , 2011. – 264 с.
     
129. Alexandra Green. Skills Booster 1: For Young Learners: Teacher's Book. – М.: Thomas Heinle, 2008. – 80 с.
     
130. DASU. THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER'S BUSINESS. – М.: , 2013. –  с.
     
131. Chieh-Lu Li. Cross-cultural Customer Service in Recreation Management. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
132. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
133. Ayesha Sarfaraz and Asir Ajmal. Customer Service in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
134. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
135. Mina Abdolhosseinzadeh Amini and Mohammad Rauof Moini. Self-Regulation Skills of EFL Learners at University Setting. – М.: LAP Lambert Academic Publishing, 2014. – 64 с.
     
136. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
137. Henry Kyambalesa. Customer Service in the 21st Century. – М.: LAP Lambert Academic Publishing, 2012. – 280 с.
     
138. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
139. M. Thukaram. A Study of Customer Services in Regional Rural Banks. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
     
140. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
3. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
4. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
5. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
6. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
7. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
8. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
9. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
10. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.