Результаты поиска

Лучшие результаты

1. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
2. Bill Good. Prospecting Your Way to Sales Success: How to Find New Business by Phone, Fax, Internet, and Other N. – М.: , 0. – 0 с.
   
3. Bill Good. Hot Prospects: The Proven Prospecting System to Ramp Up Your Sales Career. – М.: , 2008. – 272 с.
   
4. Laurie Young. Marketing Technology as a Service. – М.: , 2010. – 336 с.
   
5. Stephen Coscia. Customer Service Over the Phone. – М.: , 2010. – 143 с.
   
6. Robert Bacal. If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber. – М.: , 2011. – 188 с.
   
7. Vivek Kumar,Pankaj Kumar and Tarsem Kumar. 5G: Insight into future. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
   

Дополнительные результаты

1. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с.
   
2. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
3. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
4. David L. McKee, Don E. Garner, Yosra AbuAmara McKee. Offshore Financial Centers, Accounting Services and the Global Economy. – М.: , 0. – 0 с.
   
5. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
   
6. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с.
   
7. Kathleen M. Hargiss. The Protected Class: Real Life Stories of Women over the Age of 40 Who Have Experienced Discrimination or Harassment in the Workplace. – М.: , 0. – 0 с.
   
8. Svafa Gronfeldt. Customer Oriented Behaviour: The Nature, Impact and Development. – М.: , 0. – 0 с.
   
9. Judith E Fisher. The Phone Book: Telephone Skills for Business Success Student Text. – М.: , 0. – 0 с.
   
10. Roberta Mantus, Roberta Moore. Telephone Communication in the Information Age (Kf-Office Education). – М.: , 0. – 0 с.
    
11. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с.
    
12. Peter Block. Stewardship: Choosing Service over Self-Interest. – М.: , 0. – 0 с.
    
13. Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с.
    
14. Knowledge Networking: Creating the Collaborative Enterprise. – М.: , 0. – 0 с.
    
15. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
    
16. Robert Mitchell Stern, Ga.) World Services Congress 1999 Atlanta. Services in the International Economy (Studies in International Economics). – М.: , 0. – 0 с.
    
17. Yannis V. Avgerinos. Regulating and Supervising Investment Services in the European Union. – М.: , 0. – 0 с.
    
18. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
19. Bill Emmott, Koji Watanabe, Paul Wolfowitz, Trilateral Commission. Managing the International System over the Next Ten Years: Three Essays (Triangle Papers, No 50). – М.: , 0. – 0 с.
    
20. Tapio Reponen. Information Technology Enabled Customer Service. – М.: , 0. – 0 с.
    
21. Feargal Quinn. Crowning the Customer. – М.: Raphel Marketing, 2001. – 160 с.
    
22. Alain Paul Martin. Harnessing the Power of Intelligence, Counterintelligence & Surprise Events. – М.: Professional Dev Inst Pr, 2002. – 288 с.
    
23. Bruce H. Axler, Carol A. Litrides. Food and Beverage Service. – М.: , 0. – 0 с.
    
24. Hank Moore. The High Cost of Doing Nothing: How to avoid troubles and assure success - Painting the Big Picture of Business Knowledge. – М.: , 0. – 0 с.
    
25. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с.
    
26. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Customer Service Training Games. – М.: McGraw-Hill Companies, 1999. – 224 с.
    
27. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
    
28. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с.
    
29. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с.
    
30. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с.
    
31. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
32. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
33. Career Solutions Training Group. Quick Skills: Customer Service: Learner Guide. – М.: , 0. – 0 с.
    
34. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с.
    
35. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с.
    
36. Dr. Daniel R. Price. Your Customer $ystem. – М.: , 0. – 0 с.
    
37. Michael Young. Mastering Customer Service. – М.: , 0. – 0 с.
    
38. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
    
39. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
40. Richard F. Gerson. Beyond Customer Service (Fifty-Minute Series Book). – М.: , 0. – 0 с.
    
41. Timothy P. Bonomo. Customer Service: Aiming for Excellence. – М.: , 0. – 0 с.
    
42. K. Douglas Hoffman, John E. G. Bateson. Essentials of Services Marketing: Concepts, Strategies and Cases. – М.: , 0. – 0 с.
    
43. James D. Porterfield. Teleselling: A Self-Teaching Guide, 2nd Edition. – М.: , 0. – 0 с.
    
44. Roger J.P. Kain, Elizabeth Baigent. The Cadastral Map in the Service of the State: A History of Property Mapping. – М.: , 0. – 0 с.
    
45. Andrew E. Schwartz. Customer Service PowerPoint Content. – М.: , 0. – 0 с.
    
46. William C. Johnson. Superior Customer Value in the New Economy: Concepts and Cases, Second Edition. – М.: , 2004. – 0 с.
    
47. Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes). – М.: , 2005. – 0 с.
    
48. Jerri Ledford. The Rational Guide to Preventing Identity Theft (Rational Guides). – М.: , 2005. – 0 с.
    
49. Larry Swaton. Customer Service for Profitability. – М.: , 2003. – 0 с.
    
50. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
    
51. Jillian Mercer. May I Help You?: Great Customer Service for Small Business. – М.: , 2004. – 0 с.
    
52. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
53. David L. Goetsch. Effective Customer Service: Ten Steps for Technical Professions (NetEffect). – М.: , 2003. – 0 с.
    
54. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
    
55. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
56. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с.
    
57. Pattie Odgers. The World of Customer Service. – М.: , 2003. – 0 с.
    
58. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с.
    
59. Aspatore Books. Insurance Leadership Strategies: Leading CEOs on Assessing Risk and Ensuring Success (Inside the Minds). – М.: , 2005. – 0 с.
    
60. John R. Abel. The ABC's of Dynamic Selling : A selling philosophy to differentiate you from the pack and make you Number One. – М.: , 2004. – 0 с.
    
61. Human Capital over the Life Cycle: A European Perspective. – М.: , 2004. – 0 с.
    
62. Akhil Sahai. Web Services in the Enterprise : Concepts, Standards, Solutions, and Management (Network and Systems Management). – М.: , 2005. – 0 с.
    
63. Aspatore Books. Inside the Minds: Buying a Franchise--Industry Insiders from AAMCO Transmissions, Auntie Anne?s Inc., & More on Identifying Opportunities and Chartering Successful Businesses. – М.: , 2004. – 0 с.
    
64. Richard Tyler. Real World Customer Services Strategies That Work (Power Learning). – М.: , 2004. – 238 с.
    
65. Regional Trade Agreements and the WTO Legal System (International Economic Law Series). – М.: , 2007. – 600 с.
    
66. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с.
    
67. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
    
68. Darby Checketts. Customer Astonishment: 10 Secrets to World-Class Customer Care. – М.: Robert Reed Publishers, 2006. – 166 с.
    
69. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с.
    
70. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с.
    
71. Ken Blanchard, Jim Ballard, Fred Finch. Customer Mania!: It's Never Too Late to Build a Customer-Focused Company. – М.: , 2004. – 208 с.
    
72. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
73. Natasha Munson. Spiritual Lessons for My Sisters: How to Get Over the Drama and Live Your Best Life!. – М.: , 2006. – 208 с.
    
74. Dirk Zeller. Telephone Sales for Dummies. – М.: For Dummies, 2007. – 288 с.
    
75. Richard S. Gallagher. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. – М.: , 2008. – 128 с.
    
76. Mike Brooks. The Real Secrets of the Top 20%: How to Double Your Income Selling Over the Phone. – М.: , 2008. – 152 с.
    
77. Carl Henry. The People Approach To Customer Service. – М.: , 2008. – 156 с.
    
78. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
79. Ibp Usa. Exporting Products and Services from the US Guide (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
80. Joy Darlington, Nancy Schuman. Everything Job Interview Book: All you need to make a great first impression and land the perfect job (Everything Series). – М.: , 2008. – 336 с.
    
81. John Samuels. Beautiful Game Is over: The Globalisation of Football. – М.: , 2008. – 441 с.
    
82. Abram I Bluestein, Michael Moriarty, Ronald J Sanderson. The Customer Satisfaction Audit. – М.: , 2008. – 112 с.
    
83. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.
    
84. Jennie Deneka. Creating an Informed Customer Service Model: Using Action Research. – М.: , 2008. – 104 с.
    
85. Andreas Goschler. The Over-the-counter Bulletin Board and Pink Sheets Market. – М.: , 2008. – 80 с.
    
86. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с.
    
87. Lucia Quaglia. Governing Financial Services in the European Union: Banking, Securities and Post-Trading (Routledge/UACES Contemporary European Studies). – М.: , 2010. – 210 с.
    
88. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: , 2010. – 100 с.
    
89. Handbook of Research on E-services in the Public Sector: E-government Strategies and Advancements. – М.: , 2010. – 0 с.
    
90. Stephen Coscia. Customer Service Over the Phone. – М.: , 2010. – 143 с.
    
91. Maxine Kamin. Customer Service Training. – М.: , 2010. – 224 с.
    
92. Leonardo Inghilleri, Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. – М.: AMACOM/American Management Association, 2010. – 170 с.
    
93. Dane Sanders. The Fast Track Photographer Business Plan: Build a Successful Photography Venture from the Ground Up. – М.: , 2010. – 256 с.
    
94. Managing Customer Relationships on the Internet (International Business and Management). – М.: , 2005. – 318 с.
    
95. Trevor Pasanen. Irreducible Characters of the Special Linear Group: Over the Integers Modulo Prime Powers. – М.: , 2010. – 88 с.
    
96. Stanley A. Brown. Breakthrough Customer Service. – М.: , 1998. – 452 с.
    
97. Cailein Gillespie. Customer Service Skills CD-Rom. – М.: , 2010. – 32 с.
    
98. Lisa K. Simone. If I Only Changed the Software, Why is the Phone on Fire?: Embedded Debugging Methods Revealed. – М.: , 2010. – 304 с.
    
99. David D. Braun. Over the Counter Pharmaceutical Formulations. – М.: , 2010. – 470 с.
    
100. Merilynn Van Der Wagen. Customer Service Intelligence. – М.: , 2010. – 208 с.
     
101. David J Langum. Crossing over the Line – Legislating Morality and the Mann Act. – М.: , 2007. – 324 с.
     
102. Aprodicio A Laquian. The Inclusive City – Infrastructure and Public Services for the Urban Poor in Asia. – М.: , 2007. – 352 с.
     
103. Ayers. All Over the Map. – М.: , 1996. – 0 с.
     
104. Marc Benioff, Carlye Adler. Behind the Cloud. – М.: Jossey-Bass, 2009. – 304 с.
     
105. TC Barrow. Trade & Empire – The British Customs Service in Colonial America 1660–1775. – М.: , 1974. – 348 с.
     
106. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 208 с.
     
107. Linda M. Lash. The Complete Guide to Customer Service. – М.: , 1988. – 240 с.
     
108. Janelle Barlow. Branded Customer Service: The New Competitive Edge. – М.: , 2011. – 368 с.
     
109. Robert Bacal. If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber. – М.: , 2011. – 188 с.
     
110. Custom Gruetzne. Custom Alzheimer?s – The Complete Guide for Families & Loved Ones. – М.: , 1998. – 320 с.
     
111. The Big Book Of Customer Service Training Games. – М.: , 1998. – 209 с.
     
112. Customer Service Skills For Success. – М.: , 2011. – 0 с.
     
113. Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с.
     
114. Robert Bacal. Perfect Phrases for Customer Service. – М.: McGraw-Hill, 2011. – 242 с.
     
115. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с.
     
116. Please Every Customer: Delivering Stellar Customer Service Across Cultures. – М.: , 2011. – 304 с.
     
117. The Big Book Of Customer Service Training Games. – М.: , 2011. – 209 с.
     
118. Customer Service Training 101. – М.: , 2011. – 224 с.
     
119. Selling To Anyone Over The Phone. – М.: , 2011. – 224 с.
     
120. Strategic Customer Service. – М.: , 2011. – 240 с.
     
121. Branded Customer Service. – М.: , 2011. – 264 с.
     
122. Inc. KT Solutions, KT Solutions has focused on what it takes to create efficient, professional multimedia training t KT Solutions specializes in the development of interactive multimedia training products for computer applications. Over the past decade. Beginning Windows NT Workstation 4.0 (Microsoft Windows NT). – М.: , . –  с.
     
123. Inc. KT Solutions, KT Solutions has focused on what it takes to create efficient, professional multimedia training t KT Solutions specializes in the development of interactive multimedia training products for computer applications. Over the past decade. Advanced Word for Office 97 (Microsoft Word 97). – М.: , . –  с.
     
124. DASU. THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER'S BUSINESS. – М.: , 2013. –  с.
     
125. Jeffrey Risner. The Evolution of Universal Telephone Service. – М.: LAP Lambert Academic Publishing, 2010. – 124 с.
     
126. Chieh-Lu Li. Cross-cultural Customer Service in Recreation Management. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
127. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
128. Ayesha Sarfaraz and Asir Ajmal. Customer Service in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
129. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
130. Braja Podder. Factors Influencing the Adoption and Usage of Internet Banking. – М.: LAP Lambert Academic Publishing, 2010. – 204 с.
     
131. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
132. Franklin Ali. Universal Postal Service in the 21st. Century. – М.: LAP Lambert Academic Publishing, 2013. – 140 с.
     
133. Henry Kyambalesa. Customer Service in the 21st Century. – М.: LAP Lambert Academic Publishing, 2012. – 280 с.
     
134. Balaji SG. Banking Service Quality & Customer Satisfaction - A Comparative Study. – М.: LAP Lambert Academic Publishing, 2011. – 324 с.
     
135. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
136. Juan-Carlos Ferrer. Pricing Bundles of Products and Services in the High-Tech Industry. – М.: LAP Lambert Academic Publishing, 2011. – 180 с.
     
137. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
     
138. M. Thukaram. A Study of Customer Services in Regional Rural Banks. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
     
139. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     
140. Haitham Ahmed Akgam and Logasvathi Murugiah. Study Of Customer Satisfaction In The Banking Sector In Libya. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
     

Лучшие результаты

Дополнительные результаты

1. Займы для корпораций: back to the Russia. Т. Мартынова, "Банковское обозрение", № 11, ноябрь 2007.
2. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
5. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
6. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
7. Как в детском пазле. интервью с И. Смелянским, директором московского офиса компании The Boston Consulting Group. М. Тальская, "БДМ. Банки и деловой мир", N 3, март 2012 г.
8. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
9. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
10. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
11. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
12. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
13. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
14. Новая упрощенная процедура рассмотрения мелких исков в Евросоюзе - the european small claims procedure. escp. Н.В. Сивак, "Законодательство", № 2, февраль 2009.
15. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.