Результаты поиска

Лучшие результаты

1. Please Every Customer: Delivering Stellar Customer Service Across Cultures. – М.: , 2011. – 304 с.
   

Дополнительные результаты

1. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
2. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с.
   
3. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
4. Laurence Vincent. Brand Real: How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty. – М.: , 2012. – 257 с.
   
5. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
6. Janelle Barlow. A Complaint Is A Gift: Recovering Customer Loyalty When Things Go Wrong. – М.: , 2012. – 480 с.
   
7. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
   
8. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с.
   
9. Philippe Rosinski. Coaching Across Cultures: New Tools for Leveraging National, Corporate, and Professional Differences. – М.: Nicholas Brealey Publishing, 2003. – 296 с.
   
10. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с.
    
11. Ron Zemke, Kristin Anderson. Delivering Knock Your Socks Off Service. – М.: , 0. – 0 с.
    
12. Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с.
    
13. Richard J. Schonberger, Edward M., Jr. Knod. Synchroservice!: The Innovative Way to Build a Dynasty of Customers. – М.: , 0. – 0 с.
    
14. Michael D. Basch. Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day. – М.: FT Press, 2003. – 0 с.
    
15. John E. Martin. Command Performance: The Art of Delivering Quality Service. – М.: Harvard Business School Press, 1994. – 260 с.
    
16. William B. Martin. Providing Quality Service: What Every Hospitality Service Provider Needs to Know. – М.: , 0. – 0 с.
    
17. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
    
18. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
19. Maure Guirdham, Maureen Guirdham. Communicating Across Cultures. – М.: , 0. – 0 с.
    
20. Tapio Reponen. Information Technology Enabled Customer Service. – М.: , 0. – 0 с.
    
21. Robert Hiebeler, Thomas Kelly, Charles Ketteman, Thomas B. Kelly, Arthur Andersen & Co. Best Practices: Building Your Business With Customer-Focused Solutions. – М.: , 0. – 0 с.
    
22. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с.
    
23. Hedy Abromovitz, Les Abromovitz. Insuring QualityHow to Improve Quality, Compliance, Customer Service, and Ethics in the Insurance Industry. – М.: , 0. – 0 с.
    
24. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Customer Service Training Games. – М.: McGraw-Hill Companies, 1999. – 224 с.
    
25. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
    
26. Jeannie Davis, Pat Landaker. Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service. – М.: , 0. – 0 с.
    
27. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с.
    
28. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с.
    
29. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с.
    
30. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
31. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
32. Career Solutions Training Group. Quick Skills: Customer Service: Learner Guide. – М.: , 0. – 0 с.
    
33. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с.
    
34. Michael Young. Mastering Customer Service. – М.: , 0. – 0 с.
    
35. Wendy Leebov. Customer Service for Professionals in Health Care. – М.: , 0. – 0 с.
    
36. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
    
37. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
38. Richard F. Gerson. Beyond Customer Service (Fifty-Minute Series Book). – М.: , 0. – 0 с.
    
39. Timothy P. Bonomo. Customer Service: Aiming for Excellence. – М.: , 0. – 0 с.
    
40. John J. Paul, Sheryl R. Paul. Achieving Customer Delight in Your Organization: Positioning Your Organization to Stand Out, Field Book. – М.: , 0. – 0 с.
    
41. Michael Hick. Global Deals: Marketing and Managing Across Cultural Frontiers. – М.: , 0. – 0 с.
    
42. Doc Morey. Phone Power: Increase Your Effectiveness Every Time You're on the Telephone. – М.: , 0. – 0 с.
    
43. Andrew E. Schwartz. Customer Service PowerPoint Content. – М.: , 0. – 0 с.
    
44. Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes). – М.: , 2005. – 0 с.
    
45. Larry Swaton. Customer Service for Profitability. – М.: , 2003. – 0 с.
    
46. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
    
47. Jillian Mercer. May I Help You?: Great Customer Service for Small Business. – М.: , 2004. – 0 с.
    
48. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
49. David L. Goetsch. Effective Customer Service: Ten Steps for Technical Professions (NetEffect). – М.: , 2003. – 0 с.
    
50. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
    
51. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
52. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с.
    
53. Pattie Odgers. The World of Customer Service. – М.: , 2003. – 0 с.
    
54. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с.
    
55. Milan Kratochvil. Growing Modular : Mass Customization of Complex Products, Services and Software. – М.: , 2005. – 0 с.
    
56. Richard D. Lewis. When Cultures Collide: Leading Across Cultures. – М.: , 2005. – 0 с.
    
57. T. Scott Gross. Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life. – М.: Kaplan Publishing, 2004. – 224 с.
    
58. Michael Schell. The Customer Approved Small Business: Success Secrets For Developing Your Small Business (Approved). – М.: , 2004. – 0 с.
    
59. Fons Trompenaars. Marketing Across Cultures (Culture for Business Series). – М.: , 2004. – 0 с.
    
60. Richard Tyler. Real World Customer Services Strategies That Work (Power Learning). – М.: , 2004. – 238 с.
    
61. Diane Berenbaum, Tom Larkin. How to Talk to Customers: Create a Great Impression Every Time withMAGIC. – М.: , 2007. – 224 с.
    
62. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с.
    
63. Ron Willingham. Integrity Service: Treat Your Customers Right-Watch Your Business Grow. – М.: , 2005. – 288 с.
    
64. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
    
65. Naomi Black. Two Sides to Every Coin... The Customer Isn't Always Right!. – М.: , 2004. – 190 с.
    
66. Dr. Rick Brinkman, Dr. Rick Kirschner. Love Thy Customer: Creating Delight, Preventing Dissatisfaction, and Pleasing Your Hardest-to-Please Customer. – М.: , 2005. – 272 с.
    
67. John Tschohl. Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less. – М.: , 2005. – 111 с.
    
68. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с.
    
69. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с.
    
70. Greg Stielstra. PyroMarketing: The Four-Step Strategy to Ignite Customer Evangelists and Keep Them for Life. – М.: , 2005. – 256 с.
    
71. Ray Pelletier. It's All About Service: How to Lead Your People to Care for Your Customers. – М.: , 2005. – 256 с.
    
72. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
73. Richard S. Gallagher. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. – М.: , 2008. – 128 с.
    
74. Carl Henry. The People Approach To Customer Service. – М.: , 2008. – 156 с.
    
75. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
76. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.
    
77. Jennie Deneka. Creating an Informed Customer Service Model: Using Action Research. – М.: , 2008. – 104 с.
    
78. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с.
    
79. Committee on Assessment of Resource Needs for Fuel Cell and Hydrogen Technologies, National Research. Transitions to Alternative Transportation Technologies--Plug-in Hybrid Electric Vehicles. – М.: , 2010. – 70 с.
    
80. Change Management Best Practices - Templates, Documents and Examples of Change Management in the Public Domain. PLUS access to content.theartofservice.com for downloading. – М.: , 2010. – 194 с.
    
81. Capacity Management Best Practices - Templates, Documents and Examples of Capacity Management in the Public Domain PLUS access to content.theartofservice.com for downloading. – М.: , 2010. – 196 с.
    
82. Service Desk Best Practices - Templates, Documents and Examples of the Service Desk in the Public Domain PLUS access to content.theartofservice.com for downloading. – М.: , 2010. – 194 с.
    
83. Stephen Coscia. Customer Service Over the Phone. – М.: , 2010. – 143 с.
    
84. Maxine Kamin. Customer Service Training. – М.: , 2010. – 224 с.
    
85. Leonardo Inghilleri, Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. – М.: AMACOM/American Management Association, 2010. – 170 с.
    
86. Fons Trompenaars. Marketing Across Cultures. – М.: , 2004. – 354 с.
    
87. Elizabeth Sharman. Across Cultures: Teacher's Book. – М.: Longman, 2006. – 96 с.
    
88. America's Energy Future Panel on Electricity from Renewable Resources, National Research Council. Electricity from Renewable Resources: Status, Prospects, and Impediments (America's Energy Future). – М.: , 2010. – 293 с.
    
89. Stanley A. Brown. Breakthrough Customer Service. – М.: , 1998. – 452 с.
    
90. Richard Sorrentino. Handbook of Motivation and Cognition Across Cultures. – М.: , 2010. – 624 с.
    
91. Cailein Gillespie. Customer Service Skills CD-Rom. – М.: , 2010. – 32 с.
    
92. Merilynn Van Der Wagen. Customer Service Intelligence. – М.: , 2010. – 208 с.
    
93. Yen Le Espiritu. Home Bound – Filipino American Lives across Cultures, Communities, & Countries. – М.: , 2003. – 292 с.
    
94. Pa Cohen. Ideas Across Cultures – Essays on Chinese thought in Honor of Benjamin I Schwartz. – М.: , 1990. – 416 с.
    
95. TC Barrow. Trade & Empire – The British Customs Service in Colonial America 1660–1775. – М.: , 1974. – 348 с.
    
96. Karen Leland. Customer Service For Dummies®. – М.: , 1995. – 384 с.
    
97. Gary S. Goodman PhD. Monitoring, Measuring, and Managing Customer Service. – М.: , 2000. – 192 с.
    
98. William Jankowiak. Intimacies – Love and Sex Across Cultures. – М.: , 2008. – 368 с.
    
99. William Jankowiak. Intimacies – Love and Sex Across Cultures. – М.: , 2008. – 368 с.
    
100. Karen Leland. Customer Service For Dummies®. – М.: , 2006. – 408 с.
     
101. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 208 с.
     
102. Lorraine L. Ukens. 101 Ways to Improve Customer Service. – М.: , 2007. – 400 с.
     
103. Keith Bailey. Online Customer Service For Dummies®. – М.: , 2001. – 274 с.
     
104. Marcia Ascher. Mathematics Elsewhere – An Exploration of Ideas Across Cultures. – М.: , 2004. – 224 с.
     
105. Linda M. Lash. The Complete Guide to Customer Service. – М.: , 1988. – 240 с.
     
106. Janelle Barlow. Branded Customer Service: The New Competitive Edge. – М.: , 2011. – 368 с.
     
107. The Big Book Of Customer Service Training Games. – М.: , 1998. – 209 с.
     
108. Customer Service Skills For Success. – М.: , 2011. – 0 с.
     
109. Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с.
     
110. Managing Across Cultures: The 7 Keys To Doing Business With A Global Mindset. – М.: , 2011. – 368 с.
     
111. The Customer Rules: The 14 Indispensible, Irrefutable, And Indisputable Qualities Of The Greatest Service Companies In The World. – М.: , 2011. – 352 с.
     
112. Microsoft Sql Server 2008 Reporting Services. – М.: , 2011. – 866 с.
     
113. Robert Bacal. Perfect Phrases for Customer Service. – М.: McGraw-Hill, 2011. – 242 с.
     
114. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с.
     
115. Please Every Customer: Delivering Stellar Customer Service Across Cultures. – М.: , 2011. – 304 с.
     
116. The Big Book Of Customer Service Training Games. – М.: , 2011. – 209 с.
     
117. Customer Service Training 101. – М.: , 2011. – 224 с.
     
118. 101 Activities For Delivering Knock Your Socks Off Service. – М.: , 2011. – 256 с.
     
119. Strategic Customer Service. – М.: , 2011. – 240 с.
     
120. Branded Customer Service. – М.: , 2011. – 264 с.
     
121. Adrian Pilbeam. Market Leader: Working Across Cultures: Business English. – М.: Pearson Education Limited, 2010. – 96 с.
     
122. Bob Dignen. Communicating Across Cultures Student's Book (аудиокурс на CD). – М.: Cambridge Business Skills, 2011. – 96 с.
     
123. Laura M. English, Sarah Lynn. Business Across Cultures: Effective Communication Strategies. – М.: Addison Wesley, 1995. – 192 с.
     
124. DASU. THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER'S BUSINESS. – М.: , 2013. –  с.
     
125. Bob Dignen. Communicating Across Cultures: B1-B2 DVD. – М.: Cambridge University Press, 2012. –  с.
     
126. Chieh-Lu Li. Cross-cultural Customer Service in Recreation Management. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
127. Rex Lumpombwe Sampa. Effective Communication between an organization and its customers. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
     
128. Shilpa Alimchandani. Communicating Development Across Cultures. – М.: LAP Lambert Academic Publishing, 2010. – 140 с.
     
129. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
130. Ayesha Sarfaraz and Asir Ajmal. Customer Service in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
131. Pinfan Zhu. Communicating Traditional Chinese Medicine Across Cultures. – М.: Scholars' Press, 2013. – 320 с.
     
132. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
133. Yi-Hsuan Gloria Lo. A Journey from Learning to Teach to Teaching to Learn across Cultures. – М.: LAP Lambert Academic Publishing, 2010. – 312 с.
     
134. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
135. Samsudin Wahab. Electronic Customer Relationship Management in Jordan Mobile Service. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     
136. Jusuf Zeqiri. Customer Satisfaction with Service Quality. – М.: LAP Lambert Academic Publishing, 2011. – 164 с.
     
137. Henry Kyambalesa. Customer Service in the 21st Century. – М.: LAP Lambert Academic Publishing, 2012. – 280 с.
     
138. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
139. M. Thukaram. A Study of Customer Services in Regional Rural Banks. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
     
140. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
3. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
4. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
5. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
6. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
7. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
8. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
9. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
10. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.