Результаты поиска

Лучшие результаты

1. Brian Larson. Delivering Business Intelligence with Microsoft SQL Server 2012 3/E. – М.: , 2012. – 832 с.
   
2. Karen G. Strouse. Marketing Telecommunications Services : New Approaches for a Changing Environment (Artech House Telecommunications Library). – М.: , 0. – 0 с.
   
3. Gifford Pinchot, Elizabeth Pinchot. The Intelligent Organization: Engaging the Talent & Initiative of Everyone in the Workplace. – М.: , 0. – 0 с.
   
4. Jaclyn Easton. Going Wireless: Transform Your Business with Mobile Technology. – М.: , 0. – 0 с.
   
5. Gifford Pinchot, Elizabeth Pinchot. The End of Bureaucracy & the Rise of the Intelligent Organization. – М.: , 0. – 0 с.
   
6. Norton Paley. The Manager's Guide to Competitive Marketing Strategies, Second Edition. – М.: , 0. – 0 с.
   
7. Jessica Keyes. Financial Services Information Systems. – М.: , 0. – 0 с.
   
8. Jatinder N. D. Gupta, Sushil K. Sharma. Intelligent Enterprises of the 21st Century. – М.: , 0. – 0 с.
   
9. David Ferris, Larry Whipple, Larry C. Whipple. Building an Intelligent E-Business. – М.: , 0. – 0 с.
   
10. John Edwards. Leveraging Web Services: Planning, Building, and Integration for Maximum Impact. – М.: , 0. – 0 с.
    
11. Alain Paul Martin. Harnessing the Power of Intelligence, Counterintelligence & Surprise Events. – М.: Professional Dev Inst Pr, 2002. – 288 с.
    
12. Jatinder N. D. Gupta, S. K. Sharma. Intelligent Enterprises of the 21st Century. – М.: , 0. – 0 с.
    
13. Aspatore Books. Insurance Leadership Strategies: Leading CEOs on Assessing Risk and Ensuring Success (Inside the Minds). – М.: , 2005. – 0 с.
    
14. Steven M. Bragg. Outsourcing: A Guide to ... Selecting the Correct Business Unit ... Negotiating the Contract ... Maintaining Control of the Process. – М.: , 2006. – 400 с.
    
15. Dipak Laha & Purnendu Mandal. Handbook of Computational Intelligence in Manufacturing and Production Management. – М.: Idea Group Reference, 2007. – 516 с.
    
16. Tomi T. Ahonen. 3G Marketing. – М.: , 2004. – 358 с.
    
17. Merilynn Van Der Wagen. Customer Service Intelligence. – М.: , 2010. – 208 с.
    
18. Stacia Misner. Microsoft SQL Server 2008 Reporting Services Step by Step (+ CD-ROM). – М.: Microsoft Press, 2009. – 576 с.
    
19. Hakan Stenbom. ABB Robotics: Optimization of Remote Service Solution. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
    
20. Nandini Sidnal and Sunilkumar Manvi. Cognitive Computing for Bidding in E-auctions. – М.: Scholars' Press, 2014. – 208 с.
    
21. Martin Damyanov Aleksandrov. Dispatching Vehicles in an Intelligent way. – М.: LAP Lambert Academic Publishing, 2013. – 132 с.
    
22. Pradeep Kumar and Poorna Chandra Prasad. CRM Practices in Indian Telecommunications. – М.: LAP Lambert Academic Publishing, 2013. – 220 с.
    
23. Nikos Loukeris. BANKRUPTCY PREDICTION, PORTFOLIO SELECTION AND ARTIFICIAL INTELLIGENCE. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
    

Дополнительные результаты

1. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
2. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с.
   
3. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
4. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
5. Janelle Barlow. A Complaint Is A Gift: Recovering Customer Loyalty When Things Go Wrong. – М.: , 2012. – 480 с.
   
6. Kiran Mirchandani. Phone Clones: Authenticity Work in the Transnational Service Economy. – М.: , 2012. – 192 с.
   
7. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
   
8. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с.
   
9. Stephanie G. Sherman, V. Clayton Sherman. Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers. – М.: , 0. – 0 с.
   
10. Jaclyn Easton. Going Wireless: Transform Your Business with Mobile Technology. – М.: , 0. – 0 с.
    
11. Meeting Customer Needs (Chartered Management Institute Series). – М.: , 0. – 0 с.
    
12. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с.
    
13. Ron Zemke, Kristin Anderson. Delivering Knock Your Socks Off Service. – М.: , 0. – 0 с.
    
14. Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с.
    
15. Ron Zemke, Kristin Anderson. Coaching Knock Your Socks Off Service. – М.: , 0. – 0 с.
    
16. Richard J. Schonberger, Edward M., Jr. Knod. Synchroservice!: The Innovative Way to Build a Dynasty of Customers. – М.: , 0. – 0 с.
    
17. Michael D. Basch. Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day. – М.: FT Press, 2003. – 0 с.
    
18. John E. Martin. Command Performance: The Art of Delivering Quality Service. – М.: Harvard Business School Press, 1994. – 260 с.
    
19. William B. Martin. Providing Quality Service: What Every Hospitality Service Provider Needs to Know. – М.: , 0. – 0 с.
    
20. Stanley A. Brown. Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability. – М.: , 0. – 0 с.
    
21. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
    
22. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
23. Jatinder N. D. Gupta, Sushil K. Sharma. Intelligent Enterprises of the 21st Century. – М.: , 0. – 0 с.
    
24. Tapio Reponen. Information Technology Enabled Customer Service. – М.: , 0. – 0 с.
    
25. David Ferris, Larry Whipple, Larry C. Whipple. Building an Intelligent E-Business. – М.: , 0. – 0 с.
    
26. Feargal Quinn. Crowning the Customer. – М.: Raphel Marketing, 2001. – 160 с.
    
27. Vicki Lenz. The Saturn Difference: Creating Customer Loyalty In Your Company. – М.: , 0. – 0 с.
    
28. Alain Paul Martin. Harnessing the Power of Intelligence, Counterintelligence & Surprise Events. – М.: Professional Dev Inst Pr, 2002. – 288 с.
    
29. Bruce H. Axler, Carol A. Litrides. Food and Beverage Service. – М.: , 0. – 0 с.
    
30. Carol Smith. Customer Relations Handbook for Builders: Volumes I & II. – М.: , 0. – 0 с.
    
31. Brad Cleveland. ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals. – М.: Call Center Press, 2003. – 209 с.
    
32. Robert Hiebeler, Thomas Kelly, Charles Ketteman, Thomas B. Kelly, Arthur Andersen & Co. Best Practices: Building Your Business With Customer-Focused Solutions. – М.: , 0. – 0 с.
    
33. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с.
    
34. Hedy Abromovitz, Les Abromovitz. Insuring QualityHow to Improve Quality, Compliance, Customer Service, and Ethics in the Insurance Industry. – М.: , 0. – 0 с.
    
35. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Customer Service Training Games. – М.: McGraw-Hill Companies, 1999. – 224 с.
    
36. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
    
37. Jeannie Davis, Pat Landaker. Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service. – М.: , 0. – 0 с.
    
38. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с.
    
39. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с.
    
40. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с.
    
41. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
42. Donald F. Blumberg, Donald Blumberg. Managing High-Tech Services Using a CRM Strategy. – М.: , 0. – 0 с.
    
43. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones. – М.: , 0. – 0 с.
    
44. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
45. Holly Stiel. Neon Signs of Service. – М.: , 0. – 0 с.
    
46. Career Solutions Training Group. Quick Skills: Customer Service: Learner Guide. – М.: , 0. – 0 с.
    
47. Ec-Council. Customer Relationship Management. – М.: , 0. – 0 с.
    
48. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с.
    
49. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с.
    
50. Margo Chevers. Stop the Bad Service. – М.: , 0. – 0 с.
    
51. Dr. Daniel R. Price. Your Customer $ystem. – М.: , 0. – 0 с.
    
52. Michael Young. Mastering Customer Service. – М.: , 0. – 0 с.
    
53. Doug Malouf. How to KISS and Keep Your Customers. – М.: , 0. – 0 с.
    
54. David J. Moran, William Brent Felstead. The Modern-Day Service Professional : Succeeding in the Hospitality Industry. – М.: , 0. – 0 с.
    
55. Wendy Leebov. Customer Service for Professionals in Health Care. – М.: , 0. – 0 с.
    
56. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
    
57. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
58. Richard F. Gerson. Beyond Customer Service (Fifty-Minute Series Book). – М.: , 0. – 0 с.
    
59. Timothy P. Bonomo. Customer Service: Aiming for Excellence. – М.: , 0. – 0 с.
    
60. Robert Taggart. Providing Personalized Customer Service (Crisp Retailing Smarts Series). – М.: , 0. – 0 с.
    
61. K. Douglas Hoffman, John E. G. Bateson. Essentials of Services Marketing: Concepts, Strategies and Cases. – М.: , 0. – 0 с.
    
62. Darlene E. Weingand. Marketing/Planning Library and Information Services:. – М.: , 0. – 0 с.
    
63. Gerald Corbae, Jakob B. Jensen, Dirk Schneider. Marketing 2.0 : Strategies for Closer Customer Relationships. – М.: Springer, 2003. – 152 с.
    
64. Chuck Laughlin, Karen Sage, Marc Bockmon. Samurai Selling: The Ancient Art of Service in Sales. – М.: , 0. – 0 с.
    
65. Olivia Parr Rud. Data Mining Cookbook: Modeling Data for Marketing, Risk and Customer Relationship Management. – М.: , 0. – 0 с.
    
66. Jatinder N. D. Gupta, S. K. Sharma. Intelligent Enterprises of the 21st Century. – М.: , 0. – 0 с.
    
67. Andrew E. Schwartz. Customer Service PowerPoint Content. – М.: , 0. – 0 с.
    
68. John Abram. The Seven Myths of Customer Management : How to be Customer-Driven Without Being Customer-Led. – М.: , 2003. – 0 с.
    
69. William C. Johnson. Superior Customer Value in the New Economy: Concepts and Cases, Second Edition. – М.: , 2004. – 0 с.
    
70. Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes). – М.: , 2005. – 0 с.
    
71. Sue Barlow. Sense and Respond : The Journey to Customer Purpose. – М.: , 2005. – 0 с.
    
72. Larry Swaton. Customer Service for Profitability. – М.: , 2003. – 0 с.
    
73. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
    
74. Jillian Mercer. May I Help You?: Great Customer Service for Small Business. – М.: , 2004. – 0 с.
    
75. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
76. David L. Goetsch. Effective Customer Service: Ten Steps for Technical Professions (NetEffect). – М.: , 2003. – 0 с.
    
77. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
    
78. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
79. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с.
    
80. Pattie Odgers. The World of Customer Service. – М.: , 2003. – 0 с.
    
81. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с.
    
82. Dianne M. Durkin. The Loyalty Advantage: Essential Steps To Energize Your Company, Your Customers, Your Brand. – М.: , 2005. – 0 с.
    
83. Aspatore Books. Insurance Leadership Strategies: Leading CEOs on Assessing Risk and Ensuring Success (Inside the Minds). – М.: , 2005. – 0 с.
    
84. Milan Kratochvil. Growing Modular : Mass Customization of Complex Products, Services and Software. – М.: , 2005. – 0 с.
    
85. T. Scott Gross. When Customers Talk... Turn What They Tell You into Sales. – М.: , 2004. – 0 с.
    
86. T. Scott Gross. Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life. – М.: Kaplan Publishing, 2004. – 224 с.
    
87. Richard Tyler. Real World Customer Services Strategies That Work (Power Learning). – М.: , 2004. – 238 с.
    
88. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с.
    
89. Ron Willingham. Integrity Service: Treat Your Customers Right-Watch Your Business Grow. – М.: , 2005. – 288 с.
    
90. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
    
91. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с.
    
92. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с.
    
93. Ray Pelletier. It's All About Service: How to Lead Your People to Care for Your Customers. – М.: , 2005. – 256 с.
    
94. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
95. Richard S. Gallagher. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. – М.: , 2008. – 128 с.
    
96. Carl Henry. The People Approach To Customer Service. – М.: , 2008. – 156 с.
    
97. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
98. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.
    
99. Jennie Deneka. Creating an Informed Customer Service Model: Using Action Research. – М.: , 2008. – 104 с.
    
100. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с.
     
101. Stephen Coscia. Customer Service Over the Phone. – М.: , 2010. – 143 с.
     
102. Maxine Kamin. Customer Service Training. – М.: , 2010. – 224 с.
     
103. Leonardo Inghilleri, Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. – М.: AMACOM/American Management Association, 2010. – 170 с.
     
104. Stanley A. Brown. Breakthrough Customer Service. – М.: , 1998. – 452 с.
     
105. Cailein Gillespie. Customer Service Skills CD-Rom. – М.: , 2010. – 32 с.
     
106. Merilynn Van Der Wagen. Customer Service Intelligence. – М.: , 2010. – 208 с.
     
107. TC Barrow. Trade & Empire – The British Customs Service in Colonial America 1660–1775. – М.: , 1974. – 348 с.
     
108. Karen Leland. Customer Service For Dummies®. – М.: , 1995. – 384 с.
     
109. Gary S. Goodman PhD. Monitoring, Measuring, and Managing Customer Service. – М.: , 2000. – 192 с.
     
110. Karen Leland. Customer Service For Dummies®. – М.: , 2006. – 408 с.
     
111. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 208 с.
     
112. Lorraine L. Ukens. 101 Ways to Improve Customer Service. – М.: , 2007. – 400 с.
     
113. Keith Bailey. Online Customer Service For Dummies®. – М.: , 2001. – 274 с.
     
114. Linda M. Lash. The Complete Guide to Customer Service. – М.: , 1988. – 240 с.
     
115. Janelle Barlow. Branded Customer Service: The New Competitive Edge. – М.: , 2011. – 368 с.
     
116. The Big Book Of Customer Service Training Games. – М.: , 1998. – 209 с.
     
117. Customer Service Skills For Success. – М.: , 2011. – 0 с.
     
118. Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с.
     
119. The Customer Rules: The 14 Indispensible, Irrefutable, And Indisputable Qualities Of The Greatest Service Companies In The World. – М.: , 2011. – 352 с.
     
120. Robert Bacal. Perfect Phrases for Customer Service. – М.: McGraw-Hill, 2011. – 242 с.
     
121. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с.
     
122. Please Every Customer: Delivering Stellar Customer Service Across Cultures. – М.: , 2011. – 304 с.
     
123. The Big Book Of Customer Service Training Games. – М.: , 2011. – 209 с.
     
124. Customer Service Training 101. – М.: , 2011. – 224 с.
     
125. Strategic Customer Service. – М.: , 2011. – 240 с.
     
126. Branded Customer Service. – М.: , 2011. – 264 с.
     
127. DASU. THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER'S BUSINESS. – М.: , 2013. –  с.
     
128. Chieh-Lu Li. Cross-cultural Customer Service in Recreation Management. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
129. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
130. Ayesha Sarfaraz and Asir Ajmal. Customer Service in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
131. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
132. Peter N. Osuji and Japhet Eke Lawrence. The impact of customer service management on IT function. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
133. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
134. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
135. Henry Kyambalesa. Customer Service in the 21st Century. – М.: LAP Lambert Academic Publishing, 2012. – 280 с.
     
136. Balaji SG. Banking Service Quality & Customer Satisfaction - A Comparative Study. – М.: LAP Lambert Academic Publishing, 2011. – 324 с.
     
137. Chaminda Jayasundara. Customer Satisfaction & Service Quality in Libraries. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
     
138. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
139. M. Thukaram. A Study of Customer Services in Regional Rural Banks. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
     
140. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
3. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
4. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
5. Инвестиции в Business Intelligence - прибыльный бизнес. Д. Красюков, "Финансовая газета", № 38, сентябрь 2005.
6. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
7. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
8. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
9. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
10. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
11. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
12. Кто владеет информацией... Business Intelligence - ещё один путь к успеху. Н. Шестопалова, "Бухгалтерия и банки", № 2, февраль 2009.
13. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.
14. Система управленческой отчетности для руководителей на платформе Oracle Business Intelligence SE One. О. Морозова, "Бухгалтерия и банки", № 4, апрель 2008.