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Результаты поиска Лучшие результаты Michel Chevalier, Michel Gutsatz. Luxury Retail Management: How the World's Top Brands Provide Quality Product and Service Support. – М.: , 2012. – 384 с. David Yong Gun Fie, Wan Murdani Wan Mohamed, Pauline Lam Woon Har. Telekom Malaysia Berhad (TM): Innovating the Business in the Highly Competitive Market. – М.: , 2012. – 152 с. Tony Fernandez. Back to Basics. – М.: , 2012. – 222 с. Tom Trush. The "You" Effect: How to Transform Ego-Based Marketing Into Captivating Messages That Create Customers. – М.: , 2012. – 202 с. Steve Weber. Twitter Marketing: Promote Yourself and Your Business on Earth's Hottest Social Network. – М.: , 2012. – 110 с. Advances in Management Accounting, Volume 9. – М.: , 0. – 0 с. Marc J. Epstein, John Y. Lee. Advances in Management Accounting, Volume 8. – М.: , 0. – 0 с. Gunnar Klaming. Brands versus Information: The changing role of brands in the age of empowered consumers. – М.: , 2012. – 148 с. James Wedmore. The YouTube Marketing Book: How To Build Your Brand and Grow Your Business on the World's 3rd Largest Website (Volume 1). – М.: , 2012. – 76 с. Anthony Johnson. Maximum Effectiveness: Your Guide to Maximum Success in Sales, Marketing, Management, Client Satisfaction, Personal Effectiveness. – М.: , 0. – 0 с. Terry R. Bacon, David G. Pugh. Winning Behavior: What the Smartest, Most Successful Companies Do Differently. – М.: , 0. – 0 с. Brenda Kienan. Managing Your E-Commerce Business, Second Edition. – М.: , 0. – 0 с. Debra Koontz Traverso. Outsmarting Goliath: How to Achieve Equal Footing with Companies That Are Bigger, Richer, Older, and Better Known. – М.: , 0. – 0 с. Mary Lou Roberts. Internet Marketing : Integrating Online and Offline Strategies (McGraw-Hill/Irwin Series in Marketing). – М.: , 0. – 0 с. Philip Kotler, Gary Armstrong. Principles of Marketing, Activebook 2.0. – М.: Prentice Hall, 2003. – 672 с. Cause Related Marketing. – М.: , 0. – 0 с. Ralph F. Wilson. Planning Your Internet Marketing Strategy: A Doctor Ebiz Guide. – М.: John Wiley and Sons, Ltd, 2002. – 278 с. Don E. Schultz, Beth E. Barnes. Strategic Brand Communication Campaigns. – М.: McGraw-Hill, 1999. – 400 с. Hamish Pringle, William Gordon. Brand Manners: How to Create the Self Confident Organization to Live the Brand. – М.: , 0. – 0 с. Paul S. Richardson. Internet Marketing: Readings and Online Resources. – М.: , 0. – 0 с. Torsten H. Nilson. Customize the Brand : Make it more desirable and profitable. – М.: , 0. – 0 с. Philippe Malaval, Christophe Benaroya. Strategy and Management of Industrial Brands: Business to Business Products and Services. – М.: , 0. – 0 с. John A. Quelch, Rohit Deshpande. The Global Market : Developing a Strategy to Manage Across Borders (JOSSEY BASS BUSINESS AND MANAGEMENT SERIES). – М.: , 0. – 0 с. Gerald Corbae, Jakob B. Jensen, Dirk Schneider. Marketing 2.0 : Strategies for Closer Customer Relationships. – М.: Springer, 2003. – 152 с. Martin Raymond. Tomorrow People: Future Consumers and How to Read Them. – М.: , 2003. – 0 с. Dianne M. Durkin. The Loyalty Advantage: Essential Steps To Energize Your Company, Your Customers, Your Brand. – М.: , 2005. – 0 с. Rob Jones. Retail Therapy: Making Strategic Relationships Work. – М.: , 2003. – 0 с. Aspatore Books. Inside the Minds: Buying a Franchise--Industry Insiders from AAMCO Transmissions, Auntie Anne?s Inc., & More on Identifying Opportunities and Chartering Successful Businesses. – М.: , 2004. – 0 с. Gerhard Gschwandtner. Everything I Know About Sales Success: The World's Greatest Business Minds Reveal Their Formulas for Winning the Hearts and Minds. – М.: , 2006. – 256 с. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с. Doug Hall, Jeffrey Stamp. Jump Start Your Marketing Brain: Scientific Advice and Practical Ideas. – М.: , 2006. – 176 с. Evelyn Ehrlich, Duke Fanelli. The Financial Services Marketing Handbook: Tactics and Techniques that Produce Results. – М.: , 2004. – 288 с. Kirk Wakefield. Team Sports Marketing. – М.: Butterworth-Heinemann, 2006. – 288 с. Steven Pike. Destination Marketing: An Integrated Marketing Communication Approach. – М.: Butterworth-Heinemann, 2008. – 424 с. Robert Brunner, Stewart Emery, Russ Hall. Do You Matter? How Great Design Will Make People Love Your Company. – М.: , 2008. – 256 с. Pete Blackshaw. Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World. – М.: Crown Business Publications, 2008. – 208 с. David LaBonte. Shiny Objects Marketing: Using Simple Human Instincts to Make Your Brand Irresistible. – М.: John Wiley and Sons, Ltd, 2008. – 224 с. Janelle Barlow, Claus Moller. A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong. – М.: , 2008. – 287 с. R. Paul Herman. The HIP Investor: Make Bigger Profits by Building a Better World. – М.: , 2010. – 322 с. Gary Bertwistle. The Vibe: The Marketing Handbook for Every Product, Service and Industry. – М.: , 2010. – 168 с. Brently Clemantin. Internet Marketing Traffic Secrets For The Budding Online Entrepreneur!: How To Get MASSIVE Amounts Of Targeted Traffic Even If You Don't Know What You Are Doing! (Volume 1). – М.: , 2010. – 162 с. Brently Clemantin. Online Marketing Techniques That Gets Traffic For You Non-Stop!: Secrets To Getting Easy Website Traffic And Turning That Traffic Into Sales Fast! (Volume 1). – М.: , 2010. – 136 с. Robin Lent, Genevieve Tour. Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale. – М.: Wiley, 2009. – 176 с. Leonardo Inghilleri, Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. – М.: AMACOM/American Management Association, 2010. – 170 с. Jan Hofmeyr. Commitment–Led Marketing. – М.: , 2000. – 320 с. Tomi T. Ahonen. 3G Marketing. – М.: , 2004. – 358 с. Hollis Thomases. Twitter Marketing. – М.: , 2010. – 504 с. Dr HARJOTH KAUR. BRAND LOYALTY-A STUDY OF CELLULAR SERVICES IN ANDHRA PRADESH, INDIA: APPLICATION OF THEORY OF BRAND LOYALTY IN DESIGNING INNOVATIVE MARKETING STRATEGIES FOR CELLULAR COMPANIES. – М.: , 2011. – 368 с. Reinventing Interactive And Direct Marketing: Leading Experts Show How To Maximize Digital Roi With Idirect And Ibranding Imperatives. – М.: , 2011. – 256 с. Joel Comm. Twitter Power 2.0. – М.: , 2010. – 268 с. Elizabeth Martin–Chua. Maximizing Human Capital in Asia. – М.: , 2009. – 228 с. Chris Geier, Cathy Dew, Becky Bertram, Raymond Mitchell, Wes Preston, Kenneth Schaefer, Andrew Clark. SharePoint 2010 Six–in–One. – М.: Wiley Publishing, Inc, 2011. – 600 с. Janelle Barlow. Branded Customer Service: The New Competitive Edge. – М.: , 2011. – 368 с. Huimin Zhu. Research on Service and Customer Satisfaction of China Everbright Bank. – М.: , 2011. – 334 с. The Brand Promise: How Ketel One, Costco, Make-A-Wish, Tourism Vancouver, And Other Leading Brands Make And Keep The Promise That Guarantees Success. – М.: , 2011. – 288 с. Everything I Know About Sales Success: The World'S Greatest Business Minds Reveal Their Formulas For Winning The Hearts And Minds. – М.: , 2011. – 256 с. Escaping The Price-Driven Sale: How World Class Sellers Create Extraordinary Profit. – М.: , 2011. – 272 с. Buy Me! New Ways To Get Customers To Choose Your Product And Ignore The Rest. – М.: , 2011. – 224 с. Exceptional Service, Exceptional Profit. – М.: , 2011. – 192 с. The Experience Effect. – М.: , 2011. – 224 с. Consultative Selling. – М.: , 2011. – 0 с. Built To Love. – М.: , 2011. – 216 с. A Complaint Is A Gift. – М.: , 2011. – 250 с. Branded Customer Service. – М.: , 2011. – 264 с. Tony Hsieh. Delivering Happiness: A Path to Profits, Passion, and Purpose. – М.: Business Plus, 2013. – 304 с. Google+ Marketing For Dummies. – М.: , 2013. – 336 с. Small Business Marketing Kit For Dummies, 3rd Edition. – М.: , 2013. – 384 с. Dr. Nedunuri Rama Mohan Prakash. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 188 с. Dragica Naumoska. Online promotion techniques. – М.: LAP Lambert Academic Publishing, 2013. – 56 с. Nabaz Khayyat. Adoption of Mobile Telecommunication and its User Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 168 с. Nguyen Ke Tuong and Viviene Lukoma. Brand - The power of great success in business. – М.: LAP Lambert Academic Publishing, 2011. – 84 с. Li Xiangyu and Krit Jarinto. Service Is Power. – М.: LAP Lambert Academic Publishing, 2012. – 144 с. Daniel Almgren,Peter Ek and Oliver Goransson. The Relationship between Internal Branding and Affective Commitment. – М.: LAP Lambert Academic Publishing, 2012. – 92 с. Pradeep Kumar and Poorna Chandra Prasad. CRM Practices in Indian Telecommunications. – М.: LAP Lambert Academic Publishing, 2013. – 220 с. Oldrich Duty. Feasibility of setting up a student-based business consultancy as a LO. – М.: LAP Lambert Academic Publishing, 2012. – 148 с. Kenneth Amoah-Binfoh and Priscilla Bempah Botwe. The effects of pricing on brand equity. – М.: LAP Lambert Academic Publishing, 2015. – 144 с. Muyu Li. The Present and Future of China’s Personal Car Market. – М.: LAP Lambert Academic Publishing, 2012. – 52 с. SANJAY KUMAR,Harbhajan Bansal and Komal Smriti. Relationship Marketing in Indian Services Organizations. – М.: LAP Lambert Academic Publishing, 2012. – 168 с. GODFRED KOI-AKROFI and Joyce Koi-Akrofi. Relationship marketing tactics and customer loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 88 с. Pasi Tuominen. Hospitality Reputation Management Process. – М.: LAP Lambert Academic Publishing, 2013. – 344 с. Nazia Hussain. Brand Equity: A Consumer Perspective. – М.: LAP Lambert Academic Publishing, 2014. – 112 с. Olugbenga Ashaolu and Syed Ahmed. The Effects of Advertising on Brand Equity: A Case Study of Tribune. – М.: Scholars' Press, 2014. – 156 с. Ayca Can Kirgiz. City Branding Based on Marketing Aesthetics. – М.: LAP Lambert Academic Publishing, 2013. – 124 с. Deepak Mishra and Mohamed Foda. Cobranding: A Study on the Perception of Customers. – М.: LAP Lambert Academic Publishing, 2013. – 116 с. Getahun Tima. Perception of Media Service Buyers on FM Radios: A CBBE Approach. – М.: LAP Lambert Academic Publishing, 2014. – 100 с. Dr HARJOTH KAUR. BRAND LOYALTY-A STUDY OF CELLULAR SERVICES IN ANDHRA PRADESH, INDIA. – М.: LAP Lambert Academic Publishing, 2011. – 368 с. Vincent Wee Eng Kim,Vivien Wee Mui Eik and Thinavan Periyayya. Branding Customers as King! Bull Shit. – М.: Scholars' Press, 2013. – 76 с. Harishchandra Singh Rathod,Dimple Thadhani and Reshma Nair. Color Congruence as an Influential Cue in Brand Attitude Formation. – М.: LAP Lambert Academic Publishing, 2012. – 148 с. Nakul R. and . Mohan Kumar T. P. Study Of Consumer Behaviour Towards Reliance Trends. – М.: LAP Lambert Academic Publishing, 2012. – 88 с. Sarmistha Sarma. The Essence of Advertising Management—An Indian Perspective. – М.: LAP Lambert Academic Publishing, 2013. – 252 с. Masood Ahmed. Customer Loyalty In Mobile Telecom Sector Of Pakistan. – М.: LAP Lambert Academic Publishing, 2010. – 128 с. Iveta Endzina and Lidija Luneva. Development of National Brand. – М.: LAP Lambert Academic Publishing, 2011. – 60 с. Zeeshan Akbar. Impact of Marketing Communication and Price Deals on Brand Equity. – М.: LAP Lambert Academic Publishing, 2011. – 72 с. Katharina Sonnleitner. Destination image and its effects on tourism marketing and branding. – М.: LAP Lambert Academic Publishing, 2011. – 136 с. Marjorie Delagarde and Jacqueline Baykal. Differentiation strategies in the fashion industry. – М.: LAP Lambert Academic Publishing, 2011. – 64 с. Jusuf Zeqiri. Customer Satisfaction with Service Quality. – М.: LAP Lambert Academic Publishing, 2011. – 164 с. Madhavi Vemuri. Critical Role of Strategic Planners. – М.: LAP Lambert Academic Publishing, 2011. – 72 с. Sujatha Palleti. Brand Loyalty and its antecedents. – М.: Scholars' Press, 2013. – 192 с. Chanduji Thakor. Product and Brand Management. – М.: LAP Lambert Academic Publishing, 2012. – 84 с. David Yong Gun Fie,Wan Murdani Wan Mohamed and Pauline Lam Woon Har. Telekom Malaysia Berhad (TM). – М.: LAP Lambert Academic Publishing, 2012. – 152 с. Suresh Reddy Jakka. Customer Satisfaction In Organized Retailing. – М.: LAP Lambert Academic Publishing, 2013. – 396 с. Afif Hossain and Olena Martynenko. Quality Management. – М.: LAP Lambert Academic Publishing, 2012. – 84 с. Grow. – М.: , . – с. Digital Marketing For Dummies. – М.: , . – с. Дополнительные результаты Tony Fernandez. Back to Basics. – М.: , 2012. – 222 с. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с. Janelle Barlow. A Complaint Is A Gift: Recovering Customer Loyalty When Things Go Wrong. – М.: , 2012. – 480 с. Steve Weber. Twitter Marketing: Promote Yourself and Your Business on Earth's Hottest Social Network. – М.: , 2012. – 110 с. Kiran Mirchandani. Phone Clones: Authenticity Work in the Transnational Service Economy. – М.: , 2012. – 192 с. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с. Anthony Johnson. Maximum Effectiveness: Your Guide to Maximum Success in Sales, Marketing, Management, Client Satisfaction, Personal Effectiveness. – М.: , 0. – 0 с. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с. Stephanie G. Sherman, V. Clayton Sherman. Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers. – М.: , 0. – 0 с. Meeting Customer Needs (Chartered Management Institute Series). – М.: , 0. – 0 с. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с. Ron Zemke, Kristin Anderson. Delivering Knock Your Socks Off Service. – М.: , 0. – 0 с. Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с. Ron Zemke, Kristin Anderson. Coaching Knock Your Socks Off Service. – М.: , 0. – 0 с. Richard J. Schonberger, Edward M., Jr. Knod. Synchroservice!: The Innovative Way to Build a Dynasty of Customers. – М.: , 0. – 0 с. Brenda Kienan. Managing Your E-Commerce Business, Second Edition. – М.: , 0. – 0 с. Michael D. Basch. Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day. – М.: FT Press, 2003. – 0 с. John E. Martin. Command Performance: The Art of Delivering Quality Service. – М.: Harvard Business School Press, 1994. – 260 с. William B. Martin. Providing Quality Service: What Every Hospitality Service Provider Needs to Know. – М.: , 0. – 0 с. Stanley A. Brown. Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability. – М.: , 0. – 0 с. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с. Tapio Reponen. Information Technology Enabled Customer Service. – М.: , 0. – 0 с. Feargal Quinn. Crowning the Customer. – М.: Raphel Marketing, 2001. – 160 с. Vicki Lenz. The Saturn Difference: Creating Customer Loyalty In Your Company. – М.: , 0. – 0 с. Bruce H. Axler, Carol A. Litrides. Food and Beverage Service. – М.: , 0. – 0 с. Carol Smith. Customer Relations Handbook for Builders: Volumes I & II. – М.: , 0. – 0 с. Brad Cleveland. ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals. – М.: Call Center Press, 2003. – 209 с. Robert Hiebeler, Thomas Kelly, Charles Ketteman, Thomas B. Kelly, Arthur Andersen & Co. Best Practices: Building Your Business With Customer-Focused Solutions. – М.: , 0. – 0 с. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с. Hedy Abromovitz, Les Abromovitz. Insuring QualityHow to Improve Quality, Compliance, Customer Service, and Ethics in the Insurance Industry. – М.: , 0. – 0 с. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Customer Service Training Games. – М.: McGraw-Hill Companies, 1999. – 224 с. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с. Jeannie Davis, Pat Landaker. Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service. – М.: , 0. – 0 с. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с. Donald F. Blumberg, Donald Blumberg. Managing High-Tech Services Using a CRM Strategy. – М.: , 0. – 0 с. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones. – М.: , 0. – 0 с. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с. Holly Stiel. Neon Signs of Service. – М.: , 0. – 0 с. Career Solutions Training Group. Quick Skills: Customer Service: Learner Guide. – М.: , 0. – 0 с. Ec-Council. Customer Relationship Management. – М.: , 0. – 0 с. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с. Margo Chevers. Stop the Bad Service. – М.: , 0. – 0 с. Dr. Daniel R. Price. Your Customer $ystem. – М.: , 0. – 0 с. Michael Young. Mastering Customer Service. – М.: , 0. – 0 с. Doug Malouf. How to KISS and Keep Your Customers. – М.: , 0. – 0 с. David J. Moran, William Brent Felstead. The Modern-Day Service Professional : Succeeding in the Hospitality Industry. – М.: , 0. – 0 с. Michael Bayler, David Stoughton, Michael Bayler, David Stoughton. Promiscuous Customers: Invisible Brand. – М.: , 0. – 0 с. Wendy Leebov. Customer Service for Professionals in Health Care. – М.: , 0. – 0 с. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с. Richard F. Gerson. Beyond Customer Service (Fifty-Minute Series Book). – М.: , 0. – 0 с. Timothy P. Bonomo. Customer Service: Aiming for Excellence. – М.: , 0. – 0 с. Robert Taggart. Providing Personalized Customer Service (Crisp Retailing Smarts Series). – М.: , 0. – 0 с. K. Douglas Hoffman, John E. G. Bateson. Essentials of Services Marketing: Concepts, Strategies and Cases. – М.: , 0. – 0 с. Darlene E. Weingand. Marketing/Planning Library and Information Services:. – М.: , 0. – 0 с. Gerald Corbae, Jakob B. Jensen, Dirk Schneider. Marketing 2.0 : Strategies for Closer Customer Relationships. – М.: Springer, 2003. – 152 с. Chuck Laughlin, Karen Sage, Marc Bockmon. Samurai Selling: The Ancient Art of Service in Sales. – М.: , 0. – 0 с. Olivia Parr Rud. Data Mining Cookbook: Modeling Data for Marketing, Risk and Customer Relationship Management. – М.: , 0. – 0 с. Andrew E. Schwartz. Customer Service PowerPoint Content. – М.: , 0. – 0 с. Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes). – М.: , 2005. – 0 с. Larry Swaton. Customer Service for Profitability. – М.: , 2003. – 0 с. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с. Jillian Mercer. May I Help You?: Great Customer Service for Small Business. – М.: , 2004. – 0 с. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с. David L. Goetsch. Effective Customer Service: Ten Steps for Technical Professions (NetEffect). – М.: , 2003. – 0 с. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с. Pattie Odgers. The World of Customer Service. – М.: , 2003. – 0 с. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с. Dianne M. Durkin. The Loyalty Advantage: Essential Steps To Energize Your Company, Your Customers, Your Brand. – М.: , 2005. – 0 с. Milan Kratochvil. Growing Modular : Mass Customization of Complex Products, Services and Software. – М.: , 2005. – 0 с. T. Scott Gross. Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life. – М.: Kaplan Publishing, 2004. – 224 с. Richard Tyler. Real World Customer Services Strategies That Work (Power Learning). – М.: , 2004. – 238 с. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с. Ron Willingham. Integrity Service: Treat Your Customers Right-Watch Your Business Grow. – М.: , 2005. – 288 с. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с. Ray Pelletier. It's All About Service: How to Lead Your People to Care for Your Customers. – М.: , 2005. – 256 с. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с. Richard S. Gallagher. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. – М.: , 2008. – 128 с. Carl Henry. The People Approach To Customer Service. – М.: , 2008. – 156 с. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с. Jennie Deneka. Creating an Informed Customer Service Model: Using Action Research. – М.: , 2008. – 104 с. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с. Stephen Coscia. Customer Service Over the Phone. – М.: , 2010. – 143 с. Maxine Kamin. Customer Service Training. – М.: , 2010. – 224 с. Leonardo Inghilleri, Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. – М.: AMACOM/American Management Association, 2010. – 170 с. Stanley A. Brown. Breakthrough Customer Service. – М.: , 1998. – 452 с. Cailein Gillespie. Customer Service Skills CD-Rom. – М.: , 2010. – 32 с. Merilynn Van Der Wagen. Customer Service Intelligence. – М.: , 2010. – 208 с. TC Barrow. Trade & Empire – The British Customs Service in Colonial America 1660–1775. – М.: , 1974. – 348 с. Karen Leland. Customer Service For Dummies®. – М.: , 1995. – 384 с. Gary S. Goodman PhD. Monitoring, Measuring, and Managing Customer Service. – М.: , 2000. – 192 с. Karen Leland. Customer Service For Dummies®. – М.: , 2006. – 408 с. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 208 с. Lorraine L. Ukens. 101 Ways to Improve Customer Service. – М.: , 2007. – 400 с. Keith Bailey. Online Customer Service For Dummies®. – М.: , 2001. – 274 с. Linda M. Lash. The Complete Guide to Customer Service. – М.: , 1988. – 240 с. Janelle Barlow. Branded Customer Service: The New Competitive Edge. – М.: , 2011. – 368 с. The Big Book Of Customer Service Training Games. – М.: , 1998. – 209 с. Customer Service Skills For Success. – М.: , 2011. – 0 с. Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с. The Customer Rules: The 14 Indispensible, Irrefutable, And Indisputable Qualities Of The Greatest Service Companies In The World. – М.: , 2011. – 352 с. Robert Bacal. Perfect Phrases for Customer Service. – М.: McGraw-Hill, 2011. – 242 с. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с. Please Every Customer: Delivering Stellar Customer Service Across Cultures. – М.: , 2011. – 304 с. The Big Book Of Customer Service Training Games. – М.: , 2011. – 209 с. Exceptional Service, Exceptional Profit. – М.: , 2011. – 192 с. Customer Service Training 101. – М.: , 2011. – 224 с. Strategic Customer Service. – М.: , 2011. – 240 с. Branded Customer Service. – М.: , 2011. – 264 с. DASU. THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER'S BUSINESS. – М.: , 2013. – с. Chieh-Lu Li. Cross-cultural Customer Service in Recreation Management. – М.: LAP Lambert Academic Publishing, 2010. – 144 с. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с. Ayesha Sarfaraz and Asir Ajmal. Customer Service in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 184 с. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с. Peter N. Osuji and Japhet Eke Lawrence. The impact of customer service management on IT function. – М.: LAP Lambert Academic Publishing, 2013. – 104 с. Muyu Li. The Present and Future of China’s Personal Car Market. – М.: LAP Lambert Academic Publishing, 2012. – 52 с. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с. Suleyman Serhanoglu. Branding Technical Services - a case study on SWECO's brand. – М.: LAP Lambert Academic Publishing, 2011. – 68 с. Vincent Wee Eng Kim,Vivien Wee Mui Eik and Thinavan Periyayya. Branding Customers as King! Bull Shit. – М.: Scholars' Press, 2013. – 76 с. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с. Henry Kyambalesa. Customer Service in the 21st Century. – М.: LAP Lambert Academic Publishing, 2012. – 280 с. Balaji SG. Banking Service Quality & Customer Satisfaction - A Comparative Study. – М.: LAP Lambert Academic Publishing, 2011. – 324 с. Suresh Reddy Jakka. Customer Satisfaction In Organized Retailing. – М.: LAP Lambert Academic Publishing, 2013. – 396 с. Chaminda Jayasundara. Customer Satisfaction & Service Quality in Libraries. – М.: LAP Lambert Academic Publishing, 2013. – 116 с. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с. M. Thukaram. A Study of Customer Services in Regional Rural Banks. – М.: LAP Lambert Academic Publishing, 2014. – 232 с. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с. Лучшие результаты Ничего не найдено Дополнительные результаты Страхи сильно преувеличены. интервью с В. 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Ирина Марина Михайловна, хочу выразить вам огромную благодарность за дипломную работу после вашего сопровождения. Моему профессору она очень понравилась, принял ее почти в таком виде как вы советовали, с незначительным редактированием содержания, которое я сделала сама.
