Результаты поиска

Лучшие результаты

1. Robin Cooper, Robert S. Kaplan. Design of Cost Management Systems (2nd Edition). – М.: Prentice Hall, 1998. – 552 с.
   
2. Bala V. Balachandran, S. Ramu Thiagarajan. Reengineering Revisited. – М.: , 0. – 0 с.
   
3. Kristie Tamsevicius. I Love My Life: A Mom's Guide to Working from Home. – М.: , 0. – 0 с.
   
4. Warren J. Keegan. Global Marketing Management (7th Edition). – М.: , 0. – 0 с.
   
5. Steven M. Bragg. Outsourcing : A Guide to...Selecting the Correct Business Unit...Negotiating the Contract...Maintaining Control of the Process. – М.: , 0. – 0 с.
   
6. Michael Czinkota, Ilkka Ronkainen, John Tarrant. The Global Marketing Imperative. – М.: , 0. – 0 с.
   
7. Knowledge Networking: Creating the Collaborative Enterprise. – М.: , 0. – 0 с.
   
8. Stanley A. Brown. Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability. – М.: , 0. – 0 с.
   
9. Norton Paley. The Manager's Guide to Competitive Marketing Strategies, Second Edition. – М.: , 0. – 0 с.
   
10. Strategic Operations Management. – М.: , 0. – 0 с.
    
11. Public House and Beverage Management: Key Principles and Issues. – М.: , 0. – 0 с.
    
12. Stephen G. Haines, Katie McCoy. Sustaining High Performance: The Strategic Transformation to a Customer-Focused Learning Organization. – М.: , 0. – 0 с.
    
13. Bruce W. Morgan. Strategy and Enterprise Value in the Relationship Economy. – М.: , 0. – 0 с.
    
14. Robert F. Kantin. STRATEGIC PROPOSALS: Closing the Big Deal. – М.: , 0. – 0 с.
    
15. Mary J. Cronin. Doing More Business on the Internet : How the Electronic Highway Is Transforming American Companies. – М.: , 0. – 0 с.
    
16. Alain Paul Martin. Harnessing the Power of Intelligence, Counterintelligence & Surprise Events. – М.: Professional Dev Inst Pr, 2002. – 288 с.
    
17. Michael W. Lowenstein. The Customer Loyalty Pyramid. – М.: , 0. – 0 с.
    
18. Al Endres. Improving R&D Performance : The Juran Way. – М.: , 0. – 0 с.
    
19. Bill Yeargin. Yeargin on Management. – М.: , 0. – 0 с.
    
20. Donald F. Blumberg, Donald Blumberg. Managing High-Tech Services Using a CRM Strategy. – М.: , 0. – 0 с.
    
21. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
    
22. Glen S. Petersen. High-Impact Sales Force Automation: A Strategic Perspective. – М.: , 0. – 0 с.
    
23. David Rosenthal, Lew G. Brown, David W. Rosenthal. Cases in Strategic Marketing. – М.: , 0. – 0 с.
    
24. Don E. Schultz, Beth E. Barnes. Strategic Brand Communication Campaigns. – М.: McGraw-Hill, 1999. – 400 с.
    
25. Frederick E. Webster. Industrial Marketing Strategy, 3rd Edition. – М.: , 0. – 0 с.
    
26. Michael H. Morris, Leyland F. Pitt, Earl D. Honeycutt. Business-To-Business Marketing: A Strategic Approach. – М.: , 0. – 0 с.
    
27. Christopher Ryan. High-Performance Interactive Marketing. – М.: , 0. – 0 с.
    
28. Robert Jackson, Paul Wang. Strategic Database Marketing. – М.: , 0. – 0 с.
    
29. Barry Berman. Marketing Channels. – М.: , 0. – 0 с.
    
30. Dave Stein. How Winners Sell: 21 Proven Strategies to Outsell Your Competition and Win the Big Sale, Second Edition. – М.: , 0. – 0 с.
    
31. Ashley Friedlein. Maintaining and Evolving Successful Commercial Web Sites: Managing Change, Content, Customer Relationships, and Site Measurement. – М.: , 0. – 0 с.
    
32. Nansi Shi. Wireless Communications and Mobile Commerce. – М.: , 0. – 0 с.
    
33. Dennis Kundisch. New Strategies for Financial Services Firms: The Life-Cycle-Solution Approach (Information Age Economy). – М.: , 0. – 0 с.
    
34. Alan Larson. Demystifying Six Sigma: A Company-Wide Approach to Continuous Improvement. – М.: , 2003. – 0 с.
    
35. Vincent P. Barabba. Surviving Transformation: Lessons from GM's Surprising Turnaround. – М.: , 2004. – 0 с.
    
36. Eloise Coupey. Digital Business : Concepts and Strategies (2nd Edition). – М.: , 2004. – 0 с.
    
37. Rob Jones. Retail Therapy: Making Strategic Relationships Work. – М.: , 2003. – 0 с.
    
38. Wayne Holovacs. The Plan of Record: Producing Successful Computer Products Worldwide. – М.: , 2003. – 0 с.
    
39. Strategy and Organization in Supply Chains. – М.: , 2003. – 0 с.
    
40. Steve Brown. Strategic Operations Management, Second Edition. – М.: , 2005. – 0 с.
    
41. D.N.P. Murthy. Warranty Management and Product Manufacture (Springer Series in Reliability Engineering). – М.: , 2005. – 0 с.
    
42. Emmanuel Josserand. The Network Organization. – М.: , 2004. – 192 с.
    
43. Tage Skjott-Larsen, Philip B. Schary, Juliana H. Mikkola, Herbert Kotzab. Managing the Global Supply Chain. – М.: , 2007. – 459 с.
    
44. John S Oakland, Marton Marosszeky. Total Quality in the Construction Supply Chain. – М.: , 2006. – 384 с.
    
45. Gary M. Grobman & Gary B. Grant. Fundraising Online: Using the Internet to Raise Serious Money for Your Nonprofit Organization. – М.: White Hat Communications, 2006. – 189 с.
    
46. Elias M. Awad. Electronic Commerce: From Vision to Fulfillment (3rd Edition). – М.: , 2006. – 576 с.
    
47. William Doak. Managing Improvement: A Book Targeted to Help Middle Management Develop and Implement a Holistic Approach to Driving Continuous Improvement in Their Organizations. – М.: , 2008. – 192 с.
    
48. Sandra W. Evans. RX FOR BUSINESS: THINKIVITY. – М.: , 2008. – 196 с.
    
49. William Doak. Managing Improvement. – М.: , 2008. – 192 с.
    
50. Bob Livingston. How You Do... What You Do: Create Service Excellence That Wins Clients For Life. – М.: , 2008. – 282 с.
    
51. Mauro F. Guillen, Adrian Tschoegl. Building a Global Bank: The Transformation of Banco Santander. – М.: , 2008. – 280 с.
    
52. Lynn L. Adams, David A. Jochim, Thomas R. Cutting. The Art of Strategic Leadership. – М.: , 2008. – 115 с.
    
53. Mitsuru Kodama. New Knowledge Creation Through ICT Dynamic Capability Creating Knowledge Communities Using Broadband (HC). – М.: , 2008. – 224 с.
    
54. Abram I Bluestein, Michael Moriarty, Ronald J Sanderson. The Customer Satisfaction Audit. – М.: , 2008. – 112 с.
    
55. Robert Lamb. Improving Your Bottom Line Through The Contact Center. – М.: , 2010. – 154 с.
    
56. Jan Hofmeyr. Commitment–Led Marketing. – М.: , 2000. – 320 с.
    
57. Tomi T. Ahonen. 3G Marketing. – М.: , 2004. – 358 с.
    
58. Bill Hollins. Over the Horizon. – М.: , 1999. – 268 с.
    
59. Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper. Service Management For Dummies. – М.: For Dummies, 2009. – 336 с.
    
60. Kevin P. Kearns. Private Sector Strategies for Social Sector Success. – М.: , 2000. – 384 с.
    
61. Theodore H. Poister. Measuring Performance in Public and Nonprofit Organizations. – М.: , 2003. – 320 с.
    
62. Ashley Friedlein. Maintaining and Evolving Successful Commercial Web Sites: Managing Change, Content, Customer Relationships, and Site Measurement. – М.: Morgan Kaufmann, 2003. – 448 с.
    
63. Winning Results With Google Adwords, Second Edition. – М.: , 2011. – 400 с.
    
64. Strategic Customer Service. – М.: , 2011. – 240 с.
    
65. Hakan Umit. Decision Making in Internet Networks. – М.: LAP Lambert Academic Publishing, 2010. – 160 с.
    
66. Yousef Amer. Six sigma for supply chains. – М.: LAP Lambert Academic Publishing, 2011. – 208 с.
    
67. Mulugeta Asres. Application of Data Mining Techniques. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
68. Sviatlana Zakharenkava. Decision-making in IT investment. – М.: LAP Lambert Academic Publishing, 2014. – 64 с.
    
69. Nelmarie Wessels. SUPPLY CHAIN MANAGEMENT. – М.: LAP Lambert Academic Publishing, 2011. – 160 с.
    
70. Hassan Mirzahosseinian and Rajesh Piplani. Investigation of Performance-Based Contract. – М.: LAP Lambert Academic Publishing, 2014. – 128 с.
    
71. Zohra Saleem and Kashif Rashid. Customer Satisfaction in Mobile Banking Industry of Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
    
72. Oldrich Duty. Feasibility of setting up a student-based business consultancy as a LO. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
    
73. Oliver Chimusoro. Continuous Quality Improvement Strategies for the SMEs. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
    
74. Nikos Loukeris. BANKRUPTCY PREDICTION, PORTFOLIO SELECTION AND ARTIFICIAL INTELLIGENCE. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
    
75. Jaskaran Singh Dhillon. Marketing of Financial Services: A Case Study of Indian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 400 с.
    
76. Kenneth Preston. Growth Options for Martial Arts. – М.: Scholars' Press, 2014. – 112 с.
    
77. Alireza Abdolhosseini Khaligh and Alireza Miremadi. The Impact of eCRM on Loyalty and Retention of Customers. – М.: LAP Lambert Academic Publishing, 2012. – 140 с.
    
78. Eriona Shtembari and Nguyen Cam Nhung. Key criteria in Project Evaluation. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
79. Luis Rocha-Lona. Business Excellence Models and Strategic Planning. – М.: LAP Lambert Academic Publishing, 2012. – 344 с.
    
80. Dalbir Singh. CRM in Service Organizations. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
    
81. Adri Drotskie. Customer Experience as a strategic differentiator. – М.: LAP Lambert Academic Publishing, 2011. – 340 с.
    
82. Daniel Nukpezah and Cephas Nyumuyo. What Drives Customer Loyalty and Profitability?. – М.: LAP Lambert Academic Publishing, 2010. – 84 с.
    
83. Ahmad Mohammad Aljamal. Analysing and Comparing International Marketing Strategies. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
84. Sangeetha Balasubramaniam and Dr. Huam Hon Tat. AIRLINE INDUSTRY. – М.: LAP Lambert Academic Publishing, 2011. – 156 с.
    
85. Katharina Sonnleitner. Destination image and its effects on tourism marketing and branding. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
    
86. Marjorie Delagarde and Jacqueline Baykal. Differentiation strategies in the fashion industry. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
    
87. Madhavi Vemuri. Critical Role of Strategic Planners. – М.: LAP Lambert Academic Publishing, 2011. – 72 с.
    
88. Syed Muhammad Irfan. Patient Perception about Service Quality in Public & Private Hospitals. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
    
89. Jouni Laine. REDESIGN OF TRANSFER CAPABILITIES. – М.: LAP Lambert Academic Publishing, 2009. – 216 с.
    
90. Lonnie Hudspeth. The Power Of A Learning Culture. – М.: LAP Lambert Academic Publishing, 2010. – 140 с.
    
91. Nicholas Langshaw. Realigning Human Resources. – М.: LAP Lambert Academic Publishing, 2011. – 176 с.
    
92. Manali Bhagawati. Comparative Study of Courier Service Providers. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
93. Abizer Alibhai. Influence of CRM Strategies used by Synthetic Hair Manufacturers-Kenya. – М.: LAP Lambert Academic Publishing, 2015. – 108 с.
    
94. Dhanalakshmi Rathnam. WOMEN ENTREPRENEURSHIP IN SMALL SCALE INDUSTRIES. – М.: LAP Lambert Academic Publishing, 2011. – 264 с.
    
95. Affero Ismail and Norhasni Zainal Abiddin. Graduate Students' Resource Needs. – М.: LAP Lambert Academic Publishing, 2012. – 160 с.
    
96. Talil Abrhiem. Aligning Strategic Growth with Practice. – М.: , 2015. – 148 с.
    
97. Digital Marketing For Dummies. – М.: , . –  с.
    

Дополнительные результаты

1. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
2. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с.
   
3. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
4. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
5. Janelle Barlow. A Complaint Is A Gift: Recovering Customer Loyalty When Things Go Wrong. – М.: , 2012. – 480 с.
   
6. Kiran Mirchandani. Phone Clones: Authenticity Work in the Transnational Service Economy. – М.: , 2012. – 192 с.
   
7. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
   
8. Kristie Tamsevicius. I Love My Life: A Mom's Guide to Working from Home. – М.: , 0. – 0 с.
   
9. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с.
   
10. Stephanie G. Sherman, V. Clayton Sherman. Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers. – М.: , 0. – 0 с.
    
11. Meeting Customer Needs (Chartered Management Institute Series). – М.: , 0. – 0 с.
    
12. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с.
    
13. Steven M. Bragg. Outsourcing : A Guide to...Selecting the Correct Business Unit...Negotiating the Contract...Maintaining Control of the Process. – М.: , 0. – 0 с.
    
14. Ron Zemke, Kristin Anderson. Delivering Knock Your Socks Off Service. – М.: , 0. – 0 с.
    
15. Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с.
    
16. Ron Zemke, Kristin Anderson. Coaching Knock Your Socks Off Service. – М.: , 0. – 0 с.
    
17. Richard J. Schonberger, Edward M., Jr. Knod. Synchroservice!: The Innovative Way to Build a Dynasty of Customers. – М.: , 0. – 0 с.
    
18. Michael D. Basch. Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day. – М.: FT Press, 2003. – 0 с.
    
19. John E. Martin. Command Performance: The Art of Delivering Quality Service. – М.: Harvard Business School Press, 1994. – 260 с.
    
20. William B. Martin. Providing Quality Service: What Every Hospitality Service Provider Needs to Know. – М.: , 0. – 0 с.
    
21. Knowledge Networking: Creating the Collaborative Enterprise. – М.: , 0. – 0 с.
    
22. Stanley A. Brown. Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability. – М.: , 0. – 0 с.
    
23. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
    
24. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
25. Tapio Reponen. Information Technology Enabled Customer Service. – М.: , 0. – 0 с.
    
26. Feargal Quinn. Crowning the Customer. – М.: Raphel Marketing, 2001. – 160 с.
    
27. Vicki Lenz. The Saturn Difference: Creating Customer Loyalty In Your Company. – М.: , 0. – 0 с.
    
28. Alain Paul Martin. Harnessing the Power of Intelligence, Counterintelligence & Surprise Events. – М.: Professional Dev Inst Pr, 2002. – 288 с.
    
29. Al Endres. Improving R&D Performance : The Juran Way. – М.: , 0. – 0 с.
    
30. Bruce H. Axler, Carol A. Litrides. Food and Beverage Service. – М.: , 0. – 0 с.
    
31. Carol Smith. Customer Relations Handbook for Builders: Volumes I & II. – М.: , 0. – 0 с.
    
32. Bill Yeargin. Yeargin on Management. – М.: , 0. – 0 с.
    
33. Brad Cleveland. ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals. – М.: Call Center Press, 2003. – 209 с.
    
34. Robert Hiebeler, Thomas Kelly, Charles Ketteman, Thomas B. Kelly, Arthur Andersen & Co. Best Practices: Building Your Business With Customer-Focused Solutions. – М.: , 0. – 0 с.
    
35. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с.
    
36. Hedy Abromovitz, Les Abromovitz. Insuring QualityHow to Improve Quality, Compliance, Customer Service, and Ethics in the Insurance Industry. – М.: , 0. – 0 с.
    
37. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Customer Service Training Games. – М.: McGraw-Hill Companies, 1999. – 224 с.
    
38. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
    
39. Jeannie Davis, Pat Landaker. Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service. – М.: , 0. – 0 с.
    
40. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с.
    
41. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с.
    
42. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с.
    
43. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
44. Donald F. Blumberg, Donald Blumberg. Managing High-Tech Services Using a CRM Strategy. – М.: , 0. – 0 с.
    
45. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones. – М.: , 0. – 0 с.
    
46. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
47. Holly Stiel. Neon Signs of Service. – М.: , 0. – 0 с.
    
48. Career Solutions Training Group. Quick Skills: Customer Service: Learner Guide. – М.: , 0. – 0 с.
    
49. Ec-Council. Customer Relationship Management. – М.: , 0. – 0 с.
    
50. Jon Anton, Natalie L. Petouhoff. Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series). – М.: , 0. – 0 с.
    
51. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с.
    
52. Margo Chevers. Stop the Bad Service. – М.: , 0. – 0 с.
    
53. Dr. Daniel R. Price. Your Customer $ystem. – М.: , 0. – 0 с.
    
54. Michael Young. Mastering Customer Service. – М.: , 0. – 0 с.
    
55. Doug Malouf. How to KISS and Keep Your Customers. – М.: , 0. – 0 с.
    
56. David J. Moran, William Brent Felstead. The Modern-Day Service Professional : Succeeding in the Hospitality Industry. – М.: , 0. – 0 с.
    
57. Wendy Leebov. Customer Service for Professionals in Health Care. – М.: , 0. – 0 с.
    
58. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
    
59. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
60. Richard F. Gerson. Beyond Customer Service (Fifty-Minute Series Book). – М.: , 0. – 0 с.
    
61. Timothy P. Bonomo. Customer Service: Aiming for Excellence. – М.: , 0. – 0 с.
    
62. Robert Taggart. Providing Personalized Customer Service (Crisp Retailing Smarts Series). – М.: , 0. – 0 с.
    
63. Glen S. Petersen. High-Impact Sales Force Automation: A Strategic Perspective. – М.: , 0. – 0 с.
    
64. David Rosenthal, Lew G. Brown, David W. Rosenthal. Cases in Strategic Marketing. – М.: , 0. – 0 с.
    
65. Frederick E. Webster. Industrial Marketing Strategy, 3rd Edition. – М.: , 0. – 0 с.
    
66. Michael H. Morris, Leyland F. Pitt, Earl D. Honeycutt. Business-To-Business Marketing: A Strategic Approach. – М.: , 0. – 0 с.
    
67. K. Douglas Hoffman, John E. G. Bateson. Essentials of Services Marketing: Concepts, Strategies and Cases. – М.: , 0. – 0 с.
    
68. Darlene E. Weingand. Marketing/Planning Library and Information Services:. – М.: , 0. – 0 с.
    
69. Robert Jackson, Paul Wang. Strategic Database Marketing. – М.: , 0. – 0 с.
    
70. Andrew E. Schwartz. Customer Service PowerPoint Content. – М.: , 0. – 0 с.
    
71. Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes). – М.: , 2005. – 0 с.
    
72. Larry Swaton. Customer Service for Profitability. – М.: , 2003. – 0 с.
    
73. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
    
74. Jillian Mercer. May I Help You?: Great Customer Service for Small Business. – М.: , 2004. – 0 с.
    
75. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
76. David L. Goetsch. Effective Customer Service: Ten Steps for Technical Professions (NetEffect). – М.: , 2003. – 0 с.
    
77. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
    
78. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
79. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с.
    
80. Pattie Odgers. The World of Customer Service. – М.: , 2003. – 0 с.
    
81. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с.
    
82. Milan Kratochvil. Growing Modular : Mass Customization of Complex Products, Services and Software. – М.: , 2005. – 0 с.
    
83. T. Scott Gross. Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life. – М.: Kaplan Publishing, 2004. – 224 с.
    
84. Steve Brown. Strategic Operations Management, Second Edition. – М.: , 2005. – 0 с.
    
85. Richard Tyler. Real World Customer Services Strategies That Work (Power Learning). – М.: , 2004. – 238 с.
    
86. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с.
    
87. Ron Willingham. Integrity Service: Treat Your Customers Right-Watch Your Business Grow. – М.: , 2005. – 288 с.
    
88. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
    
89. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с.
    
90. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с.
    
91. Ray Pelletier. It's All About Service: How to Lead Your People to Care for Your Customers. – М.: , 2005. – 256 с.
    
92. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
93. Bob Livingston. How You Do... What You Do: Create Service Excellence That Wins Clients For Life. – М.: , 2008. – 282 с.
    
94. Richard S. Gallagher. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. – М.: , 2008. – 128 с.
    
95. Carl Henry. The People Approach To Customer Service. – М.: , 2008. – 156 с.
    
96. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
97. Abram I Bluestein, Michael Moriarty, Ronald J Sanderson. The Customer Satisfaction Audit. – М.: , 2008. – 112 с.
    
98. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.
    
99. Jennie Deneka. Creating an Informed Customer Service Model: Using Action Research. – М.: , 2008. – 104 с.
    
100. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с.
     
101. Stephen Coscia. Customer Service Over the Phone. – М.: , 2010. – 143 с.
     
102. Maxine Kamin. Customer Service Training. – М.: , 2010. – 224 с.
     
103. Leonardo Inghilleri, Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. – М.: AMACOM/American Management Association, 2010. – 170 с.
     
104. Stanley A. Brown. Breakthrough Customer Service. – М.: , 1998. – 452 с.
     
105. Cailein Gillespie. Customer Service Skills CD-Rom. – М.: , 2010. – 32 с.
     
106. Merilynn Van Der Wagen. Customer Service Intelligence. – М.: , 2010. – 208 с.
     
107. TC Barrow. Trade & Empire – The British Customs Service in Colonial America 1660–1775. – М.: , 1974. – 348 с.
     
108. Karen Leland. Customer Service For Dummies®. – М.: , 1995. – 384 с.
     
109. Gary S. Goodman PhD. Monitoring, Measuring, and Managing Customer Service. – М.: , 2000. – 192 с.
     
110. Karen Leland. Customer Service For Dummies®. – М.: , 2006. – 408 с.
     
111. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 208 с.
     
112. Lorraine L. Ukens. 101 Ways to Improve Customer Service. – М.: , 2007. – 400 с.
     
113. Keith Bailey. Online Customer Service For Dummies®. – М.: , 2001. – 274 с.
     
114. Linda M. Lash. The Complete Guide to Customer Service. – М.: , 1988. – 240 с.
     
115. Janelle Barlow. Branded Customer Service: The New Competitive Edge. – М.: , 2011. – 368 с.
     
116. The Big Book Of Customer Service Training Games. – М.: , 1998. – 209 с.
     
117. Customer Service Skills For Success. – М.: , 2011. – 0 с.
     
118. Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с.
     
119. The Customer Rules: The 14 Indispensible, Irrefutable, And Indisputable Qualities Of The Greatest Service Companies In The World. – М.: , 2011. – 352 с.
     
120. Robert Bacal. Perfect Phrases for Customer Service. – М.: McGraw-Hill, 2011. – 242 с.
     
121. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с.
     
122. Please Every Customer: Delivering Stellar Customer Service Across Cultures. – М.: , 2011. – 304 с.
     
123. The Big Book Of Customer Service Training Games. – М.: , 2011. – 209 с.
     
124. Customer Service Training 101. – М.: , 2011. – 224 с.
     
125. Strategic Customer Service. – М.: , 2011. – 240 с.
     
126. Branded Customer Service. – М.: , 2011. – 264 с.
     
127. DASU. THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER'S BUSINESS. – М.: , 2013. –  с.
     
128. Chieh-Lu Li. Cross-cultural Customer Service in Recreation Management. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
129. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
130. Ayesha Sarfaraz and Asir Ajmal. Customer Service in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
131. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
132. Peter N. Osuji and Japhet Eke Lawrence. The impact of customer service management on IT function. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
133. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
134. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
135. Henry Kyambalesa. Customer Service in the 21st Century. – М.: LAP Lambert Academic Publishing, 2012. – 280 с.
     
136. Balaji SG. Banking Service Quality & Customer Satisfaction - A Comparative Study. – М.: LAP Lambert Academic Publishing, 2011. – 324 с.
     
137. Chaminda Jayasundara. Customer Satisfaction & Service Quality in Libraries. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
     
138. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
139. M. Thukaram. A Study of Customer Services in Regional Rural Banks. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
     
140. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
3. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
4. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
5. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
6. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
7. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
8. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
9. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
10. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.